Hendrik Scholta

Hendrik Scholta
University of Münster | WWU · European Research Center for Information Systems

About

22
Publications
7,580
Reads
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218
Citations
Citations since 2016
18 Research Items
213 Citations
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20162017201820192020202120220102030405060
20162017201820192020202120220102030405060

Publications

Publications (22)
Conference Paper
Full-text available
IS research often seeks to deliver practical impact, in addition to the traditional requirement for theoretical contribution. While an admirable goal, it is nevertheless a challenging prospect, as key questions remain around how to best facilitate a relationship between IS academic and practitioner communities. To explore this question, our paper i...
Conference Paper
Full-text available
Nowadays, public organizations become proactive in their service delivery such that they approach their clients and not vice versa. In the most advanced case, the no-stop shop, clients do not have to do anything to receive a public service. Public organizations offer many services and several of them could potentially be delivered through a no-stop...
Article
Full-text available
Forms are central interfaces for information exchange between a government and its citizens. As a way to translate laws into practice, forms are an essential part facilitating this exchange. Unfortunately, forms often require substantial development effort to ensure they comply with legal requirements, with the result that citizens often describe t...
Chapter
Up to now, public administrations have taken a supply-oriented approach to the design of electronic services for citizens resulting in low usage rates. In contrast, companies in the private sector have been relying on demand-oriented service design for many years. They make use of so-called ‘customer journeys’ to better understand the perception of...
Conference Paper
Full-text available
Forms are essential for service delivery in public administrations as they enable the exchange of data between citizens and the administration. Although administrations rely on an adequate quality of the data transmitted through forms for their decision-making, unfortunately, the data are often of unsatisfactory quality, which can usually be traced...
Conference Paper
Full-text available
When digitalizing governmental services, many countries invest in new e-government portals. Estonia, for example, uses a one-stop portal, which allows centralized access to all provided governmental services. Germany, on the other hand, realizes integrated portals that link several separate portals on federal, state and municipal level. The governm...
Conference Paper
Full-text available
Public sector organizations have been digitalizing their services for many years. As one potential next step of digitalization, public organizations have started to transform their services from reactive to proactive delivery; i.e., delivering service to a recipient without the recipient having to request for the service. Although the academic lite...
Chapter
Die prozessorientierte Betrachtung von Organisationen verspricht vielfältige Potenziale bei der Verwaltungsmodernisierung. Eine am Bürger und Unternehmen ausgerichtete Leistungserbringung verlangt als Grundlage ein umfassendes Verständnis der eigenen Abläufe. Hierbei ist es wichtig, jeden Prozess für sich verstehen zu können, um die richtigen Weich...
Article
Business process management often uses reference models to improve processes or as starting point when creating individual process models. The current academic literature offers primarily deductive methods with which to develop these reference models, although some methods develop reference models inductively from a set of individual process models...
Conference Paper
Full-text available
Federalism and e-government are important to many countries across the globe but come up with two contradicting characteristics that are especially existent in Germany. First, citizens and businesses want to receive e-government services easily but the identification of government entities that are responsible for service delivery in federal states...
Article
Full-text available
This paper responds to two observations about current government service delivery. First, despite reasonable efforts to improve the design of forms and to establish single points of contact in one-stop shops, citizens still perceive forms as cumbersome. Second, citizens expect governments to act proactively by initiating appropriate government serv...
Chapter
Die prozessorientierte Betrachtung von Organisationen verspricht vielfältige Potenziale bei der Verwaltungsmodernisierung. Eine am Bürger und Unternehmen ausgerichtete Leistungserbringung verlangt als Grundlage ein umfassendes Verständnis der eigenen Abläufe. Hierbei ist es wichtig, jeden Prozess für sich verstehen zu können, um die richtigen Weich...
Chapter
Der dritte Teil des Buches widmet sich der toolbasierten Unterstützung des CXP-Ansatzes durch eigens entwickelte Prototypen. Die Prototypen adressieren zwei zentrale Schwerpunkte, zum einen die durch die CXP-Modellierungssprache motivierte Modellierung der Wertschöpfungsnetzwerke und Verwaltung der erstellten Modelle, zum anderen die frühzeitige Er...
Chapter
Zur Gestaltung und Modellierung der Zusammenarbeit im Rahmen von hybriden Wertschöpfungsnetzwerken wurde die CXP-Modellierungsmethode entwickelt, die im zweiten Teil dieses Buches vorgestellt wird. Die CXP-Modellierungsmethode offeriert den an der hybriden Wertschöpfung Beteiligten Sprachkonzepte, mit denen die Zusammenarbeit detailliert beschriebe...
Conference Paper
Full-text available
Due to the growing amount of cooperative business scenarios, collaborative Business Process Management (cBPM) has emerged. The increased number of stakeholders with minor expertise in process modeling leads to a high relevance of model understandability in cBPM contexts. Despite extensive works in the research fields of cBPM and model understandabi...
Conference Paper
Full-text available
Forms are essential artifacts of government service delivery to transmit information between the customer and the government. However, customers perceive forms as too complex. Since the complexity of a system is influenced by the diversity of its components, this paper’s main contribution is the identification of characteristics of forms and their...
Article
Purpose Governmental institutions must cooperate with other organizations across institutional boundaries to achieve high-quality service offerings. The required cooperation may lead to complex networks, including several of the thousands of public administrations in the many federal layers of a single country. This paper aims to address the key ch...
Conference Paper
Full-text available
Public administrations face a high need for service orientation, process efficiency as well as digitalization of documents. Thus, service descriptions, process models and forms are relevant artifacts of administrative procedures. Due to their interrelation, an integrated standardization regarding these information artifacts is promising. Our overal...
Conference Paper
Full-text available
Rapid advances in IT combined with increasing awareness for environmental side-effects of modern economies are causing a shift in the consumer behavior towards new forms of consumption. Private individuals increasingly become both providers and consumers of services. Web 2.0 enables peer-to-peer transactions between consumers creating a new consump...
Technical Report
Full-text available
In dieser Analyse werden die Potenziale des E-Government-Gesetzes erarbeitet und systematisiert. Maßgabe ist die Schaffung eines nahtlosen, nutzerorientierten, vertrauenswürdigen und offenen, kurzum starken E-Government, das seine Umsetzung in der behördlichen Praxis findet. Hierzu wurden fünf Schlüssellösungen entwickelt, die technische, rechtlich...
Conference Paper
Full-text available
Cyber-physical systems (CPS) are service systems that connect physical and cyber elements through global networks. CPS put upon sensors and actuators as well as omnipresent status data of smart products in order to facilitate the design of innovative service offerings. CPS typically require the cooperation of several actors such as manufacturers of...

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Cited By

Projects

Projects (3)
Project
Exploring proactive government and non-interactive public services.
Project
Up to now, the public sector has taken a supply-oriented approach to the design of electronic services for citizens. Companies in the private sector, on the other hand, have been relying on demand-oriented service design for years. So-called 'customer journeys', which focus on improving the service experience of customers, are used to better understand the perception of services by customers and to tailor the use of online services to that perception. Especially against the background of the stagnating e-government usage rates in Germany, the necessity for a user-oriented design of public services is tremendous. In this project, we therefore examine the applicability of customer journeys to the public sector and develop a so-called e-Government Citizen Journey, which we evaluate for its applicability in practice.
Archived project
Cooperation Experience presents a solution to anticipate the collaborative challenges of complex cooperation. Cooperative processes can be derived with a new modelling method and can then be practiced with the cooperation partners using a software prototype. Before actually implementing the cooperation, this results in the early identification of the cooperation’s potential, the relevant roles of the participating actors, the exchanged information and the sequence of cooperative activities. The cooperation that is often characterized by high time pressure can be smoothly implemented. Cooperation Experience shows reference models of cooperation in the domains of facility management and manufacturing. Both illustrate the modelling method and application scenarios of the software prototypes. Additionally, the reference models are helpful to design future cooperation in the according domains and can support readers as foundation for individual adaptions to concrete scenarios. Find further details on http://www.cooperation-experience.de.