Helana Scheepers

Swinburne University of Technology · Department of Business Technology and Entrepreneurship, Swinburne Business School

The workshop intends to help publish rigorous articles from clinical research. With this, we intend to address all colleagues involved in practice interventions to achieve desired outcomes in information systems development, use, and management practice contexts. The intended audience for the workshop includes at least two kinds of participants:...

In higher education, gender imbalances continue to persist, particularly at senior academic levels and in university leadership. To explore practical ways to address this disparity, a grassroots initiative was established at an Australian University in 2015 and has grown into an ecosystem of mentoring and support for career advancement of academic...

An increasing presence of practitioners with doctoral degrees in Information Systems and related disciplines holds promise to advance Information Systems research. The prospect is to gain more knowledge from the practical experience of developing, using, and managing information systems in context. To scientifically capitalise on this opportunity,...

Purpose This paper aims to examine the role of project monitoring and evaluation (M&E) in international development (ID) project stakeholders' relationships. This study draws on agency theory to examine the specific role M&E plays in improving ID project impact. Design/methodology/approach Qualitative data comprising of in-depth interviews were co...

This paper provides an in-depth study of how small and medium enterprises (SMEs) use business intelligence and analytics (BI&A) to derive business value and why so many SMEs fail to do so. A qualitative research approach based on semi-structured interviews with five SMEs in Australia was applied with the goal is to understand the process in which S...

Purpose A key finding in the extant literature on adopting information systems has been the importance of management support and a champion. Further research has indicated that business managers need to have appropriate IT knowledge and skills to lead adoption adequately. In the context of small and medium enterprises (SMEs), this role is usually a...

Purpose Most studies in electronic government (e-government) sustainability focus on the role of specific actors (stakeholders such as government employees or citizens) in sustaining an e-government project. However, such actors may not have sufficient resources to support e-government sustainability by themselves and must collaborate across differ...

Blackberries, mobile technology with limited functionality, have been adopted rapidly by users. Few studies about the Blackberry technology explore the apparent addiction that users have for this technology. Our study explores users’ perceptions about the device and how it impacts on their day to day life. The participants of the study consist of u...

Blackberries, mobile technology with limited functionality, have been adopted rapidly by users. Few studies about the Blackberry technology explore the apparent addiction that users have for this technology. Our study explores users’ perceptions about the device and how it impacts on their day to day life. The participants of the study consist of u...

About the Special Issue About the Special Issue With the advent of educational programs aimed at producing qualified practitioner-researchers, there is a rising interest in applying rigorous research methods as a basis for advancing information systems practice in organizations. Such efforts are closely related to clinical inquiry, practice-based r...

The majority of e-government implementations and their subsequent use, particularly in developing countries, have resulted in high rates of failure. These failures of e-government implementation have been caused by a plethora of organizational, human, financial and infrastructure challenges that mostly result from organizational factors such as lac...

Although architects are often made responsible for enterprise architecture implementation (EAI), they are dependent on business executives to fund the technology products and technology executives to provide staff and resources to support their implementation. Moreover, existing research into EAI focuses on the technical and social conditions assoc...

Conflict is an inherent part of ERP implementation phenomenon due to the involvement of many stakeholders, opposing views held by these stakeholders, and the complex nature of organisational change that ERP implementing organisations generally undertake. However, the literature on ERP implementation places an emphasis on technical and process confl...

The aim of this research is to examine how organisational culture moderates the relationships between IT governance performance measurement systems (ITG-PMS) usage and three organisational outcomes (i.e., organisational learning orientation, information systems (IS) strategic alignment and organisational performance). While the IS literature has be...

Background Evaluation of health information systems (HISs) is complicated because of the complex nature of the health care domain. Various studies have proposed different frameworks to reduce the complexity in the assessment of these systems. The aim of these frameworks is to provide a set of guidelines for the evaluation of the adequacy of health...

The popularity of benefit realization management (BRM) in today's IT-enabled world is fast gaining traction within IT organisations around the world. However, there appears to be limited attention paid to the intra-organisational practice by which benefits are identified. The purpose of this paper is twofold: firstly, to describe and define a pract...

One key feature of the literature in ERP implementation success is the identification of Critical Success Factors (CSFs) typically from the perspective of senior management. A summarized list of CSFs linked to ERP life cycle phase(s) is developed based on the literature and then corroborated through interviews with consultants. The focus on a consu...

The rapid development of technology and interactive nature of Government 2.0 (Gov 2.0) is generating large data sets for Government, resulting in a struggle to control, manage, and extract the right information. Therefore, research into these large data sets (termed Big Data) has become necessary. Governments are now spending significant finances o...

The popularity of benefit realization management (BRM) in today’s IT-enabled world is fast gaining traction within IT organisations around the world. However, there appears to be limited attention paid to the intra-organisational practice by which benefits are identified. The purpose of this paper is twofold: firstly, to describe and define a pract...

The article provides a conceptual contribution by developing a framework for business-to-business (B2B) marketers seeking to implement online communities (OLCs). Furthermore, the conceptual contribution is augmented by a small-scale exploratory study comprising in-depth interviews with B2B chief marketing officers (CMOs). The findings challenge exi...

The majority of e-government implementations and their subsequent use, particularly in developing countries, have resulted in high rates of failure. These failures of e-government implementation have been caused by a plethora of organizational, human, financial and infrastructure challenges that mostly result from organizational factors such as lac...

The popularity of ITSM frameworks such as ITIL is indicative of the perception amongst practitioners that there are key benefits to be derived, at both the organizational level and the functional level. Various studies indicate that a comprehensive benefits realization model is required to ensure that organizations maximize benefits of ITSM project...

What is the dependent variable in social media use? From a research perspective, this is a pertinent question to help explain and understand the behaviors that underpin the widespread adoption and use of social media throughout society. From a practical perspective, the question is relevant for social media technology providers, for businesses that...

The rapid development of technology and interactive nature of Government 2.0 (Gov 2.0) is generating large data sets for Government, resulting in a struggle to control, manage, and extract the right information. Therefore, research into these large data sets (termed Big Data) has become necessary. Governments are now spending significant finances o...

Through innovation, Information and Communication Technologies (ICT) are constantly evolving and changing industries and paradigms, necessitating a fast paced and integrated transformation of organizations to sustain competitiveness. Existing frameworks and models exist but do not appropriately link technical, innovation and organizational implemen...

Social media offers governments extensive opportunities to engage with citizens, particularly at the local level. This study investigates the issues that local governments face in implementing social media initiatives. It builds on existing literature by using an interpretive approach to examine the perceptions of public employees and elected offic...

ERP implementation and post implementation initiatives involve organizational changes. Conflicts, due to technology and processes, regularly arise in such a change process and the dialectic model of change is useful to understand such conflicts. The categorization of ERP conflicts can provide a better understanding of ERP implementation. The aim of...

The implementation of e-government systems often involves many different agencies and actors. Their different characteristics and the need to work together make the relationships between them complex. Coordination and cooperation have become important issues in harmonizing the many actors that support the implementation of e-government systems. Thi...

The sustainability of e-government implementation and use involve many actors. However, limited studies have addressed how actors play a role in the sustainability of e-government implementation and use in particular at local government level. This study uses social actor theory from Lamb & Kling [1] to explore the role actors play in the sustainab...

ERP implementation and post-implementation initiatives involve changes and thus are regarded as ERP change processes. Conflicts due to various stakeholders' engagement regularly arise in such a change process. Consultants can help mediate many of these conflicts, but their contribution in managing conflicts is not adequately understood. The aim of...

This paper investigates the role of social media in the creation of public value by local governments. By assessing the added value of social media through a public value lens we aim to explore more deeply how the use of social media tools impact on public value creation. We propose a conceptual framework based on the theoretical perspectives of pu...

The emergence of social media is enabling researchers to consider new data collection and triangulation strategies. Quantitative researchers have taken advantage of the emergence of the Internet as a medium to gather data. Meanwhile, interpretive researchers are only now being able to harness the potential that social media provide in generating mo...

Many information systems (IS) studies have found that information systems implementation sustainability is determined by internal organizational factors. In general these studies have been conducted in private organizations and these factors may not be applicable to IS implementations sustainability within public organizations. This study examines...

This paper presents a model for information technology (IT) sustainability within government organizations in developing countries. Previous studies indicate that most government IT implementations in developing countries fail to be sustained and to achieve their implementation goals. The causes of sustainability failure include technology, economi...

Adoption and implementation of e-government within local govern-ment organizations are influenced by many external factors. These factors are of-ten perceived as forces or pressures that influence local government decisions to adopt and implement the initiatives. This study uses the concept of coercive force from institutional theory to explain tho...

This paper describes the status of local e-government in Indonesia using the United Nations egovernment benchmarking model. Using data from the Indonesia Ministry of Internal Affairs, we examined 353 local government websites from early March to the end of May 2011. The results show that the majority of local government websites (193) are still at...

The use of the Internet and social media tools by Australians has increased significantly over the last five years. Social media tools provide local governments with the opportunity to inform, serve and interact with their constituents on a level not previously possible. This paper uses a mixed method approach to firstly review current use of socia...

Researches in electronic government have indicated a number of organizational barriers that hinder the adoption and implementation of electronic government. This paper proposes a research framework for analysing how organizational barriers influence the adoption and implementation of e-government at local levels. The framework is constructed based...

This paper assesses the role of e-government service quality in the creation of public value from the citizen perspective. By assessing the added value of e-government services through a public value lens we aim to explore more deeply how e-government service quality impacts on public value creation. We propose a conceptual framework based on the t...

E-business technologies present unique opportunities and challenges for businesses, and Small & Medium Enterprises (SMEs) are no exception. However, there is a rich body of the e-business literature concentrates on adoption concerns from SMEs buyers’ viewpoint, little research has so far been reported from the viewpoint of SME suppliers. Participat...

The purpose of this empirical study is to analyse the level of maturity of e-government in Victorian local governments. The study will help to determine the extent to which Information and Communication Technologies (ICTs) help local governments to provide citizens with more transparent and advanced services and to close the gap between the governm...

The technology of Web 2.0 and especially social media has opened new avenues for creating communities online. Marketing to such communities can lead to better communication between consumers and those producing the product. By engaging communities online those who market film and television shows can use this new avenue to better communicate with t...

We present a competence-based collaborative network, the West Midlands Collaborative Commerce Marketplace (WMCCM) that was successfully employed to gain new business opportunities for SMEs in the West Midlands region of the UK. The competence profiling methodology employed places an emphasis on what SMEs are capable of doing rather than what produc...

This paper explores the use and integration of experiential learning into the problem-based learning (PBL) approach enhanced by interactive multimedia in the teaching of project management. A specific emphasis is placed on failing situations and the way in which this should be taught to students. Experiential learning places the emphasis on active...

This paper describes research in progress to explore the role of culture in adoption of e-government at local government levels. The majority of research in electronic government highlighted cultural issues but they do not identify specific cultural traits influencing e-government adoption and use. From our literature review we identified four majo...

Based on a successful implementation of a Collaborative Digital Network (CDN) the West Midlands Collaborative Commerce Marketplace (WMCCM, http://www.wmccm.com), this paper presents a breeding environment to enable stakeholders to innovate and gain competitive advantage in the global market. Stakeholders in a CDN form Communities of Practice (CoPs)...

Adoption of e-business technologies among Small and Medium Sized Enterprises (SMEs) has enormous potentials. However, much of the current e-business literature to date concentrates on adoption concerns from SME buyers’ perspective, little research has so far been reported from the viewpoint of SME suppliers. Participation of SME suppliers needs to...

Due to an increasingly uncertainty in the business environment, there is a need for organisations to collaborate in order to compete. However, due to time limitation in selecting partners for collaboration particularly new partners, there is a need to identify critical factors in finding the right partners. To explore the criteria for partner selec...

Australian universities and academics will soon see a major change in the way research is reported and funded. It is expected that by 2008, according to the most recent timetable (Bishop 2006), the Research Quality Framework (RQF) will be implemented. The result of the announcement has been an increased activity within universities focusing on the...

In the last few years mobile-commerce (m-commerce) has evolved providing its users set of applications that provide greater communication and flexibility. As these m-commerce applications become popular, organizations are adopting them to provide these services to their customers. This paper explores the influencing factors involved in the adoption...

Collaboration amongst organizations plays a vital role in managing turbulent business environments particularly for small medium sized organizations which have limited resources. The emerging discipline of collaborative networks provides a platform for both the theory and practice of digital collaborative network. Selecting partner(s) for collabora...

Australian universities and academics have recently had to consider the way research is reported and funded. It was expected that by 2008, the Research Quality Framework (RQF) would be implemented. As a result we saw increased activity within universities focusing on the proposed criteria. There was, as part of this, significant activity around the...

User participation during systems development has been linked to the success of IS and to the elicitation of improved user requirements. The focus of most of the research on user participation is on the systems development process and does not consider the role of the user after the system has been implemented. This chapter explores user participat...

A key consideration during investment decision making is the overall business value potential of an information technology (IT) solution. The complexity of the contemporary IT landscape is increasing. As information systems and technologies become more advanced and interconnected, they often impact multiple business processes in the organization. T...

Virtual enterprises that exist on the Internet are increasingly gaining attention from organisations due to global competition and accelerating changes in the business environment. In virtual enterprises, two or more organisations merge to collaborate for a short period in exploiting market opportunities in response to ever-changing customer demand...

Interest in mobile computing applications has been increasing over the past few years. The Healthcare sector has recognized the potential for providing at "point-of-care" access to applications through mobile devices. The business value of the implementation of information technology (IT) has been studied from various perspectives. This paper explo...

Despite the claims on how stakeholders could benefit from electronic marketplaces (eMarketplaces), the actual user take-up of eMarketplaces have been modest and in many cases even failed to deliver their promises. We believe this is due to the lack of preparations in dealing with values of such ventures during the strategic planning of the organisa...

Published research in the area of electronic commerce has increased several fold in recent years. Australian researchers have partici- pated actively in this research field. An emphasis on quality has prompted us to review the publications in the area of electronic commerce. This paper reports on research, that used a framework developed by Scornav...

Mobile information technologies (IT) are transforming individual work practices and organizations. These devices are extending not only the boundaries of the 'office' in space and time, but also the social context within which use occurs. In this paper, we investigate how extra-organizational influences can impact user satisfaction with mobile syst...

Interest in mobile computing applications has been increasing over the past few years. The Healthcare sector has begun recognizing the potential for providing at "point-of-care" access to applications through mobile devices. This paper explores the impact of mobile computing in the evaluation of the performance of an Emergency Medical Services orga...

Interest in mobile computing applications has been increasing over the past few years. The healthcare sector has begun recognizing the potential for providing at point-of-care access to applications through mobile devices. However, there are challenges for the successful implementation of mobile computing applications. This chapter explores the imp...

Blackberries, mobile technology with limited functionality, have been adopted rapidly by users. Few studies about the Blackberry technology explore the apparent addiction that users have for this technology. Our study explores users' perceptions about the device and how it impacts on their day to day life. The participants of the study consist of u...

The introduction of information technology in healthcare has a high probability for failure. We are however seeing an emerging trend of individual healthcare professionals adopting mobile technology. Previous studies in the diffusion of technology have identified four types of adoption decisions: optional innovation-decision, collective innovation-...

Interest in mobile computing applications has been increasing over the past few years. The healthcare sector has begun recognizing the potential for providing at point-of-care access to applications through mobile devices. However, there are challenges for the successful implementation of mobile computing applications. This chapter explores the imp...

Previous attempts to involve doctors and nurses with HealthCare organisation Information Technology initiatives have often proved futile. Often this has been because HealthCare Professionals do not perceive any direct benefit for them at the point of care. Traditional, static implementations of Clinical Information Systems have been driven by Hospi...

Case studies of the organizational implementation of traditional business computing have often emphasized the importance of context in research design and data analysis. The emergence of computing phenomena that pervade different contexts within and even beyond the organizational boundary suggests the need to disaggregate the notion of context to a...

South Africa is undergoing a number of changes, which has an effect on every aspect of society from the workplace to everyday life. South Africans need to reflect on this situation and determine how to proceed. The purpose of this article is to consider the development and implementation of information technology, one particular problem area, in th...

South Africa is undergoing a number of changes, which has an effect on every aspect of society from the workplace to everyday life. South Africans need to reflect on this situation and determine how to proceed. The purpose of this article is to consider the development and implementation of information technology, one particular problem area, in th...

South Africa is undergoing a number of changes, which has an effect on every aspect of society from the workplace to everyday life. South Africans need to reflect on this situation and determine how to proceed. The purpose of this article is to consider the development and implementation of information technology, one particular problem area, in th...

South Africa is undergoing a number of changes, which has an effect on every aspect of society from the workplace to everyday life. South Africans need to reflect on this situation and determine how to proceed. The purpose of this article is to consider the development and implementation of information technology, one particular problem area, in th...

South Africa is undergoing a number of changes, which has an effect on every aspect of society from the workplace to everyday life. South Africans need to reflect on this situation and determine how to proceed. The purpose of this article is to consider the development and implementation of information technology, one particular problem area, in th...

The Department of Informatics at the University of Pretoria in South Africa has been involved in a research project funded by the Foundation for Research and Development (FRD) since 1996. The main focus of this project is to establish computer‐supported co‐operative learning centres in various rural communities. The case study described in this pap...

The paper describes an action research effort aimed at IT diffusion in an educational setting in a rural community in South Africa. The case was performed at the SEIDET community centre at Siyabuswa, a rural community close to Pretoria. The purpose of the paper is to report on two aspects of the research. Firstly, the practice at SEIDET where princ...

In computing education, students are given some real-life experience of the development of computer systems. This experience does not usually include project failure and especially not escalation situations with difficult decisions that deepen or compound the problems a project has. We argue that the only way in which students will be able to recog...

In this short paper we present an ongoing research project on computer supported problem based learning (PBL). We believe that the advancement of multimedia technology provides an opportunity to extend this alternative model of learning. We have surveyed experienced PBL students and teachers to find ideas on how current problem based learning activ...

The paper looks at the problem of teaching an undergraduate systems development course which would enable students to develop systems which are functionally “correct”, and to be socially sensitive to the impact of such systems on users and the organization

Mobile devices such as smart mobile phones, personal digital assistants (PDAs) and other handheld computing devices have become very popular. The early findings about the use of mobile devices and mobile systems show that the mobile computing environment differs from the traditional desktop environment in significant ways. Several areas of computin...

Ubiquity, convenience, localization and personalization are described as features of the use of mobile commerce (m-commerce) by customers. Therefore, organizations are rapidly implementing m-commerce to provide their customers services, information and products anywhere and anytime. To implement m-commerce solutions successfully, organizations tend...

Outsourcing of information technology services has seen a steady growth in recent years. IT Outsourcing agreements are fraught with dangers as various case studies in the IT literature have illustrated. A number of factors have been identified that influence and shape the relationship between the organisation and a third party. The success of the a...