Heike A. Schänzel

Heike A. Schänzel
Auckland University of Technology | AUT · School of Hospitality and Tourism

PhD, MTM, DipTour, BA
Research interests: Intergenerational relationships and well-being; Social sustainability and social justice in tourism

About

95
Publications
69,951
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
1,354
Citations
Citations since 2017
59 Research Items
1100 Citations
2017201820192020202120222023050100150200250
2017201820192020202120222023050100150200250
2017201820192020202120222023050100150200250
2017201820192020202120222023050100150200250
Additional affiliations
November 2012 - present
Auckland University of Technology
Position
  • Professor (Associate)
August 1999 - October 2011
Victoria University of Wellington
Position
  • Guest lecturer, Tutorial coordinator and tutor

Publications

Publications (95)
Article
Full-text available
This paper situates current knowledge on family tourism with pointers to the future by drawing on multidisciplinary contributions to a recent consolidative book. Research in family tourism is limited, fragmented and individualized, thus not accounting for the diversity of family forms, sociality of family groups and multidimensionality of family ex...
Book
The aim of this book is to analyse and reflect on the effect of femininities in the field and the encountered biases specific to women researchers in tourism studies. The purpose of the book is to define potential areas of gender bias using international case studies from five continents to improve the validity and transparency of future research c...
Article
Full-text available
The continuous search for responsible and sustainable practices in the tourism industry paves the way for alternative approaches to tourism development. Often, local communities are at the foreground of these innovative tourism entrepreneurship and development strategies. The emergence of social enterprises operating in tourism refocuses the agenda...
Article
Grandtravel, a growing but under-researched aspect of family tourism, appears to be a rich site for exploring temporal and emotional dimensions of tourism. This interpretive study draws on interviews with grandparents and grandchildren in Denmark and New Zealand to explore the meanings, emotions and experiences associated with grandtravel. In both...
Article
Sexual violence and harassment in field research is an uncomfortable and under-discussed phenomenon in the social sciences. Tourism geographies, being cross-cultural, often require solo fieldwork that exposes one’s gender in geographically remote locations. There is a pressing need to normalise the discussion of sexual politics in the field, specif...
Article
The concept of hospitality and hospitableness in tourism has been predominantly defined from a service encounter perspective, as a dyadic, service provider-receiver relationship in a commercial hospitality setting. However, a critical review of hospitality discourses from a range of disciplinary areas leads to a broader conceptual understanding of...
Article
Full-text available
This paper is based on an exploratory study and presents the unique perspectives of three award-winning vintners and their views of luxury wine tourism experiences in an island setting. The luxury segment of the wine industry has experienced steady growth yet understanding of new-world vintner perspectives and motivation for luxury wine production...
Conference Paper
This keynote highlights the role adventure experiences on family holidays can play in supporting human flourishing in the 21st century. It uses eudaimonia and wellbeing as the theoretical lens for understandings of the longer-term benefits gained from family adventure engagements. Increasingly, families seek more adventurous experiences on holidays...
Article
Full-text available
Gender-based violence (GBV) and risk in tourism field research is an uncomfortable and under-discussed phenomenon. There is a need to open the discussion on occurrences of gender-associated risks in fieldwork and report on the unexpected dangers and risks for the inexperienced tourism fieldworker. For many tourism researchers, fieldwork involves im...
Article
Full-text available
Purpose-Because of COVID-19, tourist behaviour has changed with a range of trends becoming more prominent. This paper sets out to explain the dominance of family tourism in New Zealand's domestic markets and the trends associated with it. Design/methodology/approach-This paper is based upon secondary data from academic literature, industry reports,...
Article
Purpose The COVID-19 pandemic is considered a “once in a century” public health shock that, at the time of writing, continues to have a profound impact on global tourism and New Zealand. The paper aims to assess how consumer behaviour trends changed using a trends analysis framework. Design/methodology/approach Positioning the paper in the prognos...
Article
In Samoa, customarily most tourism accommodation is locally owned and operated. Against a backdrop of increasingly foreign-owned large hotels and resorts, local families have built low-cost beach fale accommodation (consisting of thatched beach huts) in coastal locations. These beach fale, traditionally frequented by the backpacker market, are prov...
Article
Full-text available
This paper reports on a systematic scoping review of peer-reviewed academic literature in the areas of tourism and hospitality family entrepreneurship. Specifically, it explored how and to what extent existing literature paid attention to the roles of children and how children are constructed, including whether their voices and lived experiences ar...
Article
Full-text available
Social entrepreneurship has been popularised as a market-based activity with an embedded social purpose aimed at positively transforming communities and society. As a strategy for developing sustainable tourism, social entrepreneurship is promoted as a catalyst for positive community change. This study develops and applies a conceptual model that c...
Article
Consumption paradoxes create challenges for truly sustainable production and consumption practices across industries. This is also visible in tourism. Although today's consumers have a greater consciousness of their own environmental footprints, demand for leisure travel appears insatiable as expressed in constantly growing international tourism un...
Article
The need for a transformation of the tourism system has never been greater. To achieve such positive transformation, tourists need to be transformed as well. This also means that they need to embrace more alternative and sustainable travel forms with lower impacts on the social and natural environments of host communities. Experienced tourists that...
Chapter
Full-text available
As the home for liveaboard diving, the Komodo National Park becomes the primary destination promoted by the Indonesia Ministry of Tourism. However, the number of foreign tourists have gradually decreased and many diving accidents were reported recently. The purpose of this research is to investigate the liveaboad diver’s perceived risk and the dive...
Article
Both grandparenting and food provisioning practices play an important role in contemporary family life, but the role of food in grandparent-grandchild and wider family relationships is under-researched. Popular and academic discourse often focuses on grandparents as indulgent feeders, with negative implications for children’s weight and eating prac...
Article
Food as a tourist activity offers the rare prospect of fulfilling all five senses, especially taste, and heightening experiences. For food studies in tourism, taking part in the act of eating and drinking as part of the research design is rare. This study aims to address this methodological gap by introducing tasting buffets as a novel research met...
Article
Full-text available
This exploratory ethnographic study aims to understand the visitation experience and to identify health hazards at pilgrimage sites in India. Specifically, this research aims to assess the tourism potential of holy Hindu temple sites located along well-known pilgrimage routes. During our fieldwork, we visited several of the most significant Hindu t...
Article
Despite consensus that tourists are increasingly experienced, and their desires and needs are changing, conceptual questions remain unresolved. This article expands the existing body of knowledge by providing insights into the dimensions of an experienced tourist. By treating the level of experience as an outcome rather than as an antecedent and gi...
Article
Full-text available
Purpose The purpose of this paper is twofold. First, it highlights the emergence of Generation Z and the interface of its members with the tourism system. Second, by way of a theoretical model, the paper provides a more holistic approach to understanding Generation Z travel experiences in which the emphasis is shifted from the destination to the tr...
Article
Full-text available
New Zealand is considered a nation of pet lovers, with 64 percent of households owning at least one pet [1]. The aim of this study [2] was to explore what the main considerations were for hospitality operators in Auckland with regards to offering pet-friendly services. To answer this question, several key aspects were considered: pet tourism trends...
Article
Full-text available
This paper investigates the motivations of visitors undertaking a volcano tour at Mount Pinatubo in the Philippines. The study identifies push and pull motives for visiting a non-erupting active volcano; tests the influence of age, gender and prior experience of volcanic tourism on visitors; and examines differences in motivations for domestic vers...
Conference Paper
Full-text available
Surfing tourism has been promoted as a livelihood diversification tool for local communities in developing countries. To maximise the benefits of this economic development strategy, encouraging meaningful community participation is a key success factor. This study explores how the diversification in entrepreneurial activities induces varying levels...
Chapter
Full-text available
Tourism and hospitality education programmes have been growing across Asia in the past 20 years. Major countries like China, Taiwan and Korea have highlighted the increasing number of tourism and hospitality education programmes and enrolled students (Kim et al., 2007). A further popular trend is the large number of Asian students attaining tourism...
Book
This book looks at various aspects of tourism education in Asian countries and the impacts of sustainable development in tourism education to the Asian student markets. It provides an insightful and authoritative account of the various issues that are shaping the higher educational world of tourism education in Asia and for its Asian students overs...
Article
Full-text available
This study aims to explore the geotourism experience by undertaking a qualitative inquiry of the narratives of geotourists to Mount Pinatubo in the Philippines. This study proposes that the geotourism experience is created onsite through the tourists’ visual, performative and social aspects of gazing and produced in the tourists’ minds through thei...
Conference Paper
Full-text available
Local communities have been at the forefront of tourism development initiatives. However, these communities, particularly those located in underdeveloped countries, are often faced with various social problems. There is also little indication that their participation in tourism provides them with meaningful and sustainable outcomes. Tourism social...
Article
Full-text available
Adolescents have become an attractive market for tourism because they represent a sizeable population segment with an increasing influence on family purchases. There is an urgent need to understand adolescents’ needs, motivations, and role in the tourism industry, particularly the factors that may affect their tourism satisfaction. This study highl...
Poster
Full-text available
Winner of the best poster presentation sponsored by Channel View Publications. Findings from 15 semi-structured interviews with elites from destination marketing organisations in Germany and New Zealand revealed the perception that tourists with higher levels of past experiences are more likely to be participative and are seeking immersion and educ...
Article
Full-text available
Article
Hospitality is central to the social fabric of many societies, however, the term has contested meanings and is discussed and interpreted differently in different discourses. After exploring the concept of hospitality, this review analyses the meanings and ideologies of hospitality in Theravada Buddhism and Western philosophy. It acknowledges the do...
Article
Challenging dominant thinking about hospitality work and encounters Hospitality & Society Special Issue Editorial: Illuminating the blind spots- Challenging dominant thinking about hospitality work and encounters The purpose of this special issue is to illuminate areas in hospitality research that have been neglected. Our initial call for articles...
Article
Full-text available
Readers of the Journal of Tourism Futures will find much value in this edited book because it sheds much needed light on the growing phenomenon of travel to reconnect with friends and relatives along with its economic and social opportunities for destinations. The VFR phenomenon is driven by global migration patterns, temporary and permanent mobili...
Article
The significant issue of parental influence on a child’s development is under researched in tourism. The purpose of this study is to investigate whether perceived parenting styles have an influence on adolescents’ tourism motivations. A self-administered survey was conducted with 100 adolescents who visited the National Museum of Iran in 2016. Data...
Article
The aim of this paper is to analyse online travel blogs in order to gain an understanding of the reflections held by battlefield tourists in Vietnam. A qualitative approach utilising thematic analysis was conducted on 20 travel blogs. The findings suggest that tourists can have a deeply reflective experience at sites of past warfare, which includes...
Chapter
Full-text available
Article
Research on family holiday experiences is largely informed by feminist gender representations. True gender scholarship requires a critical appraisal of gender relations that is inclusive of the male voice in family tourism. This exploratory study extends previous research into separated families and their leisure experiences. Our research focuses o...
Conference Paper
Full-text available
Bridal photography tourism is a unique practice in Taiwan and mainland China - it is an emerging form of personalised and Special Interest Tourism (SIT) with the goal of shooting bridal portraits and enjoying a honeymoon simultaneously in the same trip. It is usually done ahead of the wedding, although sometimes it can also take place when the coup...
Article
Full-text available
Studies of family leisure and holidays reveal that an important goal of these experiences is the fostering of family togetherness and social connectedness away from usual work/life pressures. As outlined by [Schänzel, H. A., and K. A. Smith. 2014. “The Socialization of Families Away from Home: Group Dynamics and Family Functioning on Holiday.” Leis...
Article
Full-text available
This article focuses on neglected social hospitality dimensions of food and accommodation on family holidays. Holidays signify concentrated periods of family time not only allowing for more shared food experiences but also necessitating more confined living spaces compared to home. A whole-family methodology was used as a critical and holistic appr...
Article
Full-text available
Purpose Families represent a large and growing market for the tourism industry. Family tourism is driven by the increasing importance placed on promoting family togetherness, keeping family bonds alive and creating family memories. Predictions for the future of family travel are shaped by changes in demography and social structures. With global mob...
Article
Full-text available
The most common stated reason for taking a holiday has been found to be ‘to reduce stress’. However, for families, particularly those with young children, holidays may create rather than reduce stress. Often the source of stress is derived from accommodation in destinations not having adequate facilities. Using online questionnaires that allowed in...
Article
Full-text available
This Department is devoted to research reports, notes, conference résumés and other significant research events. Two copies of write-ups, not exceeding 3,000 words, may be mailed to the Section Editor, Professor David A. Fetmell, Brock University, St. Catharines, Ontario, Canada L2S 3A1; e-mail. david.fennell@brocku.ca. In all cases, one copy of th...
Conference Paper
The lack of research into fathers on holiday is a reminder that understandings of masculinities and gender relations in tourism are absent compared to other disciplinary areas such as family studies. Research on family holiday experiences is largely informed by feminist gender representations rather than examinations of femininities and masculiniti...
Article
Full-text available
There is an increased attention to the visiting friends and relatives phenomenon for destinations, yet the hosting experience is still neglected. One group of prolific hosts comprises the Polynesian families in Auckland, New Zealand, who are the focus of this study. In-depth interviews were conducted with eleven Pacifica people in Auckland to under...
Article
Full-text available
The focus on individuals in tourism research has led to limited and fragmented research on family groups and their leisure experiences away from home. This article extends conceptual and theoretical understandings within family tourism research by offering a three-dimensional framework inclusive of group perspectives. A whole-family methodology was...
Article
Although tourists are frequently cited as the central focus of much destination management activity little is known about how they regard destination management. Through a series of focus groups with guests at youth hostels in three locations in New Zealand, this study provides empirical evidence as to whether tourists consider destinations need to...
Article
This paper examines how tourists view destinations by drawing together two key components of tourism research, which are tourists and destinations. The study is based on a series of focus groups with youth hostel guests at three locations in New Zealand. Analysis of the focus group transcripts reveals that destinations are expressed and discussed p...
Article
Full-text available
The future of tourism is dominated by discussions on sustainability, but the single biggest issue that is largely ignored is demography. As a key driver for future tourism demand, demography needs a strategic planning approach. This article takes a scenario planning perspective and examines the future of tourism in New Zealand and how it will be sh...
Article
Full-text available
This paper explores the relationship between social dimensions in tourism and families. Social tourism has received increasing attention as a new form of tourism for disadvantaged families to increase their social capital. However, benefits to social relations such as strengthening social connectedness have been identified for some time within the...
Article
Full-text available
The most common stated reason for taking a holiday has been found to be 'to reduce stress'. However, for families, particularly those with young children, holidays may create rather than reduce stress. Often the source of stress is derived from accommodation in destinations not having adequate facilities. Using online questionnaires that allowed in...
Article
Full-text available
The lack of research into fathers on holiday is a reminder that understandings of masculinities and gender relations in tourism are absent compared to other disciplinary areas. Research on family holiday experiences is largely informed by feminist gender representations rather than examinations of femininities and masculinities. True gender scholar...
Article
Full-text available
Families traveling with children represent one of the largest markets for the tourism industry. Methodological approaches to family tourism research are underdeveloped as the study of families requires a more holistic and critical approach. This article addresses this shortcoming by introducing whole-family research—a qualitative methodology used i...
Article
Full-text available
The personal and emotive context of visitors’ experiences has been neglected in much sustainable tourist attraction management. This paper applies ASEB demi-grid analysis as a consumer-orientated management tool to facilitate an understanding of the beneficial experiences gained by international visitors to a penguin-watching tourism attraction on...
Article
Full-text available
Holidays with children have largely been marginalised in research that examines leisure travel. This paper is a critical review of the available literature and presents a summary of themes relevant for the study of family holidays. Most tourism work is market-driven and from an adult perspective, with children treated as passive members of the fami...
Article
This paper addresses the definition and study of family holidays in New Zealand. Analysis of parental questionnaires produces a working definition of 'family holidays' that encapsulates the notions of togetherness, plurality of families, change of routine. It argues for the inclusion of children in the research process to put the fun into family ho...
Article
Full-text available
This thesis is about the family holiday experiences of the whole family group and its individual members by studying the anticipations before the holiday and the short- and longer-term holiday experiences/recollections after their holiday. This primarily qualitative study links a survey with data triangulation of whole-family interviews. The combin...

Network

Cited By

Projects

Projects (5)
Project
Children represent a significant proportion of the world’s population. Children and families form the most important emotional bonds in society, and it is these social relationships that often drive demand and supply in tourism. Recently, there has been increasing attention on the tourist experiences of children, families, and intergenerational wellbeing. However, there is dearth of research on family-related dimensions of tourism businesses and host-children studies. Although it is estimated that 19 million children are engaged in the tourism industry, our knowledge of child labour issues is limited. The subjective dimensions of tourism impacts on host-children have been overlooked along with the role of children in family entrepreneurship. This research topic focuses on children’s roles, as economic and social actors, by proposing a child-inclusive/ childist approach to tourism. This is part of a broader social justice agenda, which is critical in tourism research to privilege children’s rights, their participation, and wellbeing.
Project
Gender-based violence (GBV) and risk in tourism field research is an uncomfortable and under-discussed phenomenon. There is a need to open the discussion on occurrences of gender-associated risks in fieldwork and report on the unexpected dangers and risks for the inexperienced tourism fieldworker. For many tourism researchers, fieldwork involves immersing oneself solo in an unfamiliar social, cultural, and political environment. The aim of this research project is to research and provide insights on sexual politics and positionalities when women conduct tourism research. The research raises questions about the equitable access to knowledge and knowledge production in tourism.
Project
Research into the absences of fatherhood (paternal masculinities) in tourism research. Research into masculinities in tourism field work