Haya Ajjan

Elon University · Department of Management

Artificial Intelligence (AI) ethics is needed to address the risks that are outpacing efforts to protect consumers and society. AI is becoming human-competitive with the ability to perform tasks, that without controls, can result in harmful or destructive actions. Principles are currently the most discussed ethical approach for pervasive boundaries...

Employees working from home (WFH) during the COVID-19 pandemic turned to an array of information and communications technologies (ICT) to support at-home job performance. This study documents the role of ICT in enabling these workers and managers to abruptly transition to WFH and explores the barriers and challenges they faced in working remotely....

The COVID-19 pandemic has significantly disrupted the global economy at an unprecedented scale since its start in early 2020. Furthermore, it is estimated that a third of the workforce in the U.S. changed to work from home (Brynjolfsson et al. 2020). As consumers are spending more time at home, data shows that panic buying changed demand for items...

Marketing analytics encompasses data, statistics, mathematics and technology. In combination, these components facilitate decision making. We are witnessing companies across industries adopt marketing analytics to improve and expand decision making capabilities. Using marketing analytics is now within reach for most companies since advanced techniq...

Purpose Artificial intelligence (AI) is a rapidly growing frontier. One promising area for AI is its potential to assist sales managers in providing salesperson feedback. Despite this promise, little work has been done within the business-to-business (B2B) sales domain to investigate the potential impact of AI feedback on critical sales outcomes. T...

Immigrant integration has risen to the top of the political agenda of leaders in Germany and the U.S. The information systems community has begun to research how information and communications technologies can assist immigrants and especially refugees, by seeking to better understand how to facilitate social inclusion processes. Migrants face the c...

The COVID-19 pandemic has forced most academics to work from home. This sudden change of venue can affect the productivity of academics, exacerbating the challenges confronting universities as they face an uncertain future. This paper aims to identify factors influencing academics' productivity while working from home during the mandate to self-iso...

The world faces an unprecedented catastrophe in the COVID-19 pandemic. Working From Home (WFH) during COVID-19 diminishes the boundaries between work and home life. WFH can create obstacles for those suddenly forced to accommodate working and living in the same place. The purpose of this study is to investigate home-office conditions by studying em...

It is estimated that 80% of companies’ data is unstructured. Unstructured data, or data that is not predefined by numerical values, continues to grow at a rapid pace. Images, text, videos and voice are all examples of unstructured data. Companies can use this type of data to leverage novel insights unavailable through more easily manageable, struct...

Blockchain was first described in 1991 by Stuart Haber and Scott Stornetta as a methodology to timestamp documents and became popular with the introduction of cryptocurrency in 2008. A blockchain can be both public and private and is often described as a special ledger (like a spreadsheet) with five distinctive features. (1) It is distributed, with...

Technology is an engine for growth with great potential to transform women’s self-efficacy and social capital. This article focuses on women in sales and sheds light on the intersection of technology, self-efficacy, and social capital in developing countries. The use of technology allows women to transform their social and economic lives by changin...

The recent machine learning and analytics advances in customer relationship management (CRM) technologies place new demands on marketing education and practitioners to develop the skills needed to use the technology. Compounding the issue, research on the use of technology in sales curriculum is underdeveloped. In a comprehensive review of the sale...

Challenges of integration and social inclusion have been on top of the agenda for many political leaders in Europe and the USA. The Information Systems community has invested significant effort in researching immigrants and especially refugees, seeking to better understand how to facilitate social inclusion processes. This panel will look at multip...

Product returns cost retailers billions of dollars annually. Consumers return products they are dissatisfied with and may return and repurchase products in order to obtain a discount when temporary price drops occur. In this paper, we analyze the effect of return policies’ durations on retailers who offer periodic discounts and those that do not. W...

Drawing upon the Technology Acceptance Model (TAM), this research investigated the impact of information communications technology (ICT) on self-efficacy, social capital, and empowerment in the overlooked context of women micro-entrepreneurs. In addition to testing the original TAM constructs of usefulness and perceived ease of use, this research e...

Technology has been serving as a catalyst to support company growth and performance over the last 20 years. Through the increasing acceptance of digital platforms, society has witnessed the transformation of how people interact and companies conduct business. Beyond traditional business models, direct selling companies are expanding beyond face-to-...

Purpose The purpose of this paper is to examine the drivers, practices, and outcomes of social media use in the management of organizational supply chain. Design/methodology/approach Online questionnaire survey was used to collect data from 285 organizations representing different industries in China. The data then were analyzed with structure e...

Purpose The purpose of this paper is to understand the role of post-purchase logistic services on customer satisfaction and future purchase decision, to reveal any differences across China and Taiwan, to fill in a gap in the literature focused on post-purchase logistic activities related to shipping, return, and tracking, to provide managerial guid...

Purpose The purpose of this paper is to examine the implementation of IT portfolio management (IT PoM) and develop a framework guided by adaptive structuration theory to describe the key structures, features, and appropriation steps needed to effectively manage IT investments and assets. Design/methodology/approach Using a longitudinal case stud...

Using a resource-based view of the firm as a foundation, the research investigates antecedents and outcomes of social media used in organizations with large sales forces (500 or more). This study specifically investigates sales process capability as a moderator and relationship performance as a mediator. The results, based on 184 sales professional...

Women account for just under 50 % of the world’s population (UN 2010) at approximately 3.55 billion women. Though women represent almost half of the world, they do not comprise half of the world’s workforce. Worldwide, the percentage of women in the labor force varies widely, from a low of 12 % in Qatar to a high of 53 % in Mozambique (UN 2011). Wo...

By comparing respondents in Egypt and the United States this paper examines whether the rise of virtual social networks to support entrepreneurship may be more important in driving entrepreneurial intent in countries undergoing disruption. Further, this research developed a new factor of "social media self-efficacy" as a predictor of perceived beha...

The importance of technology in managing relationships with customers has grown significantly, especially with the advent of innovations such as cloud computing and web-based technology. One of the more popular topics in both academic research and business discussions has been the use of Customer Relationship Management (CRM) technology to increase...

There has been an increasing interest in the use of Web 2.0 applications to enhance the effectiveness of internal communication and improve knowledge management within the organization. However, extant Web 2.0 research has focused on the implementation, adaption patterns, and benefits, and little has been done to empirically examine the determinant...

Instant messaging has been widely utilised by a variety of types of organisations to improve the efficiency and effectiveness of internal communication and knowledge management (KM). To date, though, the continuance use of enterprise instant messaging (EIM) and its impact on KM outcomes have not been well understood in both academia and practice. T...

Cyberfeminism is a woman-centered perspective that advocates women’s use of new information and communications technologies for empowerment. This paper explores the role of information technologies, in particular the role of social media, in empowering women entrepreneurship in emerging economies via increased social capital and improved self-effic...

With the increased interest among organizations in managing Information Technology (IT) projects as a portfolio, there has been a growing need for research on factors influencing adoption of IT Project Portfolio Management (ITPPM). ITPPM allows organizations to improve the alignment of IT projects with organizational strategy, by balancing the risk...

The uprising in Egypt on January 25, 2011 resulted in a major restructuring of the country’s political and economic structure, and entrepreneurs are expected to play an important role in creating a sustainable economy during this transitional period and for years to come. Using the theoretical lens of the decomposed theory of planned behavior, we c...

As more and more faculty members jump on the wagon of social media, an increasing number of publications began to investigate the adoption of social media applications and its motivators in and out of the classrooms. However, little research has paid close attention to the educational outcomes of social media utilization in college teaching. Thus,...

There has been an increasing interest in the use of Web 2.0 applications to enhance the effectiveness of internal communication and improve knowledge management within the organization. However, extant Web 2.0 research has focused on the implementation, adaption patterns, and benefits, and little has been done to empirically examine the determinant...

Web 2.0 applications such as blogs, wikis, and group messaging have been widely adopted by organizations to enhance the effectiveness of internal communication and improve knowledge management within the organization. However, predictors that impact Web 2.0 continuous use within the organization and knowledge management performance have been neithe...

In this chapter, the authors provide evidence for the potential of Web 2.0 applications in higher educationthrough a review of relevant literature on educational technology and social networking. Additionally, the authors report the results and implications of a study exploringstudent and faculty awareness of the potential of Web 2.0technologies to...

In this chapter, the authors provide evidence for the potential of Web 2.0 applications in higher educationthrough a review of relevant literature on educational technology and social networking. Additionally, the authors report the results and implications of a study exploringstudent and faculty awareness of the potential of Web 2.0technologies to...

There is significant interest in managing IT resources as a portfolio of assets. The concept of IT portfolio management (ITPM) is relatively new, compared to portfolio management in the context of finance, new product development (NPD), and research and development (R&D). This article compares ITPM with other types of portfolio management, and deve...

There is significant interest in managing IT resources as a portfolio of assets. The concept of IT portfolio management (ITPM) is relatively new, compared to portfolio management in the context of finance, new product development (NPD), and research and development (R&D). This article compares ITPM with other types of portfolio management, and deve...

The purpose of this study was to examine student awareness of the pedagogical benefits of Web 2.0 to supplement in-class learning and to better understand factors that influence student decisions to adopt these tools, using the Decomposed Theory of Planned Behavior (DTPB). Findings indicated that while many students feel that some Web 2.0 applicati...

Organizations are increasingly interested in improving IT project management in a multi-project or portfolio environment. This research presents a project assessment methodology based on defining a common risk-return vocabulary between IT and business stakeholders. The proposed methodology could help project managers highlight any differences in pe...

In this chapter, the authors provide evidence for the potential of various Web 2.0 applications in higher education through a review of relevant literature on both emerging educational technologies and social networking. Additionally, the authors report the results and implications of a study exploring faculty awareness of the potential of Web 2.0...

In this chapter, the authors provide evidence for the potential of Web 2.0 applications in higher education through a review of relevant literature on educational technology and social networking. Additionally, the authors report the results and implications of a study exploring student and faculty awareness of the potential of Web 2.0 technologies...

There is significant interest in managing IT resources as a portfolio of assets. The concept of IT portfolio management (ITPM) is relatively new, compared to portfolio management in the context of finance, new product development (NPD), and research and development (R&D). This article compares ITPM with other types of portfolio management, and deve...

While students are increasing their use of emerging technologies such as text messaging, wikis, social networks, and other Web 2.0 applications, this is not the case with many university faculty. The purpose of this study was to assess faculty's awareness of the benefits of Web 2.0 to supplement in-class learning and better understand faculty's dec...

There is significant interest in managing IT resources as a portfolio of assets. The concept of IT portfolio management ITPM is relatively new, compared to portfolio management in the context of finance, new product development NPD, and research and development R&D. This article compares ITPM with other types of portfolio management, and develops a...

Recently, there has been an emphasis on managing projects strategically within the organization using project portfolio management (PPM). However, the extent of adoption of this innovation and the enabling factors are not well understood in academics and practice. This research-inprogress investigates a model of PPM adoption using data being collec...

While students are embracing emerging technologies, such as text messaging, YouTube, wikis, social networks, and other Web 2.0 technologies, this is not the case with many university faculty. Also, many student uses are primarily social. This paper assesses both student and faculty awareness of the benefits of Web 2.0 to supplement in- class learni...