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Thapar Institute of Engineering & Technology
Description
- Assistant Professor, LM Thapar School of Management
Education
August 1992 - August 1994
Publications
Publications (10)
The paper presents the findings of a primary study of the usage behavior of consumers for mobile phone services in Punjab. Nine mobile phone service providers currently providing service in the Punjab Telecom Circle have been selected for the study. Five telecom districts, namely, Ludhiana, Amritsar, Jalandhar, Chandigarh and Patiala have been chos...
The paper investigates the CRM practices of nine mobile phone service providers, currently operational in the Punjab Telecom Circle, through a primary study. 108 executives, twelve from each service provider, representing five telecom districts, have been selected on the basis of convenience sampling. The paper analyzes the type of services offered...
Electronic Health Records (EHR) has been the subject of much academic discussion in recent times. The impact that a successful implementation of EHR can have on a hospital cannot be overstated. Factors which are crucial to successful implementation of an EHR system are commonly known as Critical Success Factors (hereinafter referred to as CSFs). Pu...
The concept of an electronic health record (EHR) has been the solicitous subject of researchers’ discussion in recent times. The impact that a successful implementation of EHRs can have on physicians cannot be overstated. Factors which are critical to successful implementation of EHR systems are commonly known as crucial technology implementation f...
Electronic Health Records (EHR) has been the subject of much academic discussion in recent times. The impact that a successful implementation of EHR can have on a hospital cannot be overstated. Factors which are crucial to successful implementation of an EHR system are commonly known as Critical Success Factors (hereinafter referred to as CSFs). Pu...
This study examines the factors affecting hospital choice decisions by patients for tertiary level healthcare services and the relationships of these factors with respondent demographics. It also categorises the decision makers involved in the selection of hospitals. Data were collected from in-patients of multispecialty hospitals located in northe...
Satisfaction of the consumer has been an extremely important focus area for researchers, academicians and business professionals. This study examines the impact of marketing mix elements on brand awareness and satisfaction. It also studies the effect of brand awareness on satisfaction. It further explores the mediating effect of brand awareness on...
The present study has developed a good fit model using Structural Equation Modelling which validates relationship between marketing mix elements and customer satisfaction through brand awareness. It proves that brand awareness is a strong mediating variable between marketing mix elements and customer satisfaction with respect to consumer durable se...
Background: Patient satisfaction has been considered as one of the important outcomes of healthcare delivery system. It has not only been emerged as an essential parameter to measure the quality of healthcare service, but also as an indicator of utilization of healthcare services. Aims and objectives: This study was aimed to examine the factors aff...
This study examines the factors affecting patient satisfaction and their relationships with respondent demographics for tertiary-level health-care services. Data were collected from in-patients of multispecialty hospitals located in northern India with the help of a structured questionnaire. Factor analysis, analysis of variance (ANOVA) and t-test...
