Hans Mulder

Antwerp Management School

Several efforts have been undertaken to define generic guidelines that address specific gaps in the ‘build’ activity of Design Science Research (DSR) artifacts, i.e., constructs, models, methods and frameworks , and instantiations. Unfortunately, explicit guidance is still lacking on how to coherently operationalize such guidelines when building a...

Als een project niet op een goede manier de eindstreep haalt is de kans groot dat er een serieuze hoeveelheid geld (en tijd) down the drain gaat. Onderzoek naar hoe dit te voorkomen vindt regelmatig plaats. In een gesprek vertelt Hans Mulder, professor Enterprise Engineering aan de Antwerp Management School wat recent onderzoek in de praktijk aan i...

A number of real-life applications of the DEMO methodology are presented, varying in size and impact and in the industrial area that they concern. The selected applications are (1) the VISI Standard in Civil Engineering; (2) getting firm grip on software development; (3) Agile Law Making; (4) Enterprise Transformation; (5) Designing Data Warehouses...

The case Library is an exercise in producing the essential model of an enterprise that offers the obtaining of usufruct of tangible things (borrowing books) and the creating of intangible things (starting and ending memberships). By applying the OER method to the narrative case description, the information is achieved on the basis of which the esse...

The EE information theory or FI theory is about factual knowledge and about information in general. The basis for the FI theory consists of Ogden and Richard’s semiotic triangle and Stamper’s semiotic triangle. They clarify that information is a dyadic notion: it is the inseparable combination of content (the communicated thought) and form (the sig...

The EE Organisational Operation Theory or PSI theory is a theory about the operation of organisations. PSI stands for Performing in Social Interaction. Based on the CIAO Paradigm (Communication, Information, Action and Organisation), a communication-centric view is taken on the cooperation of people in enterprises, as manifested in business process...

A history of the Organisational Sciences is sketched, along with a history of the ICT Sciences (comprising Computer Science, Software Engineering, Artificial Intelligence, etc.). The first one starts with the famous publication by Frederick Taylor in 1911. The history of the ICT Sciences begins in the late 1950s, with the first use of computers in...

The EE organisational essence theory, or ALPHA theory, is a theory about the distinction of layers of transactor roles in an organisation, based on the sort of production that transactors bring about: original, informational, documental or material. Original production comprises all production acts that result in original new facts. Examples are de...

The EE Organisational Construction Theory, also called OMEGA theory, is a theory about the modular structures that can be distinguished in organisations. Based on the organisational building block (the transactor role) from the PSI theory (cf. Chap. 8), three kinds of coordination structures are identified and discussed: interaction structure, inte...

The EE model theory or MU theory is a theory of models and modelling in general and of conceptual modelling in particular. The foundations part starts with this definition of model: any subject using a system A to obtain knowledge of a system B is using A as a model of B. It conveys clearly the basic understanding of the notion of model as a role n...

The case Pizzeria is an exercise in understanding and applying the full potential of abstracting from realisation and implementation, and thus focusing on the O-organisation of an enterprise. In the course of its existence, the pizzeria passes through three phases. The transition from the first to the second phase means a change in the essential mo...

The case GloLog is an exercise in producing the essential model of an enterprise that offers the transporting and storing of tangible things: goods, containers, ships. The CM, PM and FM of the GloLog organisation are presented and discussed. Emphasis is put on four topics. The first is the unavoidable need to conceive notions that are not present i...

In this chapter, DEMO is presented (Design and Engineering Methodology for Organisations), in order to produce the essential model of an enterprise or in general of a Scope of Interest (which may cover a part of one enterprise or of a network of enterprises). Like every proper methodology, DEMO comprises a Way of Thinking (WoT), a Way of Modelling...

The case PoliGyn is an exercise in producing the essential model of an enterprise that offers the creation of (tangible and intangible) things: producing diagnoses and performing clinical and sonographic examinations. The CM, PM and FM are (partially) presented and discussed. Three, basically general, topics are elaborated, because they have a typi...

A number of contributions are presented in which DEMO is used in combination with an existing and well-accepted approach or activity in the broad field of enterprise engineering, all resulting in improving the quality of the other approach or activity. The selected contributions are (1) DEMO enhanced Agile Software Development, (2) DEMO enhanced Le...

The foundations of the discipline of enterprise engineering (EE), as envisioned by the Ciao Network, consist of the CIAO Paradigm and a number of theories. After the discussion of the paradigm, which has its origins in the communication-centric view on information systems engineering that emerged around 2000, the role of the EE theories and their r...

Enterprise Ontology is the name of a scientific discipline that offers a sound theoretical foundation to understanding the construction and operation of enterprises. In contrast to the general notion of ontology, which is about the essence of almost everything, Enterprise Ontology offers a coherent, comprehensive, consistent and concise understandi...

Because of their increasing complexities, modern societies have an urgent need for the discipline of Enterprise Engineering. Despite their age, the ideas of Frederic Taylor still determine the mindset of managers: a machine-like understanding of organisations still dominates managerial practice. The discipline of Enterprise Engineering offers three...

The EE systems theory is about the behaviour, the construction and the operation of systems. Systems are classified into three regions: organised simplicity, organised complexity and unorganised complexity. The definition of a (homogeneous) system is presented as a triple (C, E, S), where C is a set of elements of some category, E is a set of eleme...

The case Fixit is an exercise in understanding and applying the full potential of the complete transaction pattern, including the revocation patterns and the consequent roll-backs of the main business process. The analysis of the case demonstrates and clarifies that the complete transaction pattern covers all ‘exceptional’ situations, which, in cur...

The case Rent-A-Car is an exercise in producing the essential model of an enterprise that offers the usufruct of tangible things: Rent-A-Car is a company that rents cars to customers. By applying the OER method to the narrative case description, one acquires the knowledge to produce the essential model of the enterprise. All four aspect models (CM,...

The EE function-construction theory or TAO theory (T-theory) is a theory about the way subjects (people) perceive the things that surround them. TAO stands for Teleology, Affordance and Ontology. The foundations part starts with an excerpt from Gibson’s theory of affordances. This theory clarifies the subjectivity of affordances. Next, the intended...

Physical assets hold an integral role both in society and for stakeholders, necessitating effective management systems like the ISO 55000 standards introduced by the ISO. Despite the increased focus on implementing and sustaining these systems, they do not offer explicit guidance on design or implementation within an organisation. Empirical data an...

Today’s organizations are a complex knot of people, processes, rules, IT, responsibilities, tasks, and much more. Complexity begets inefficiencies, so to transform our businesses we need a new generation of organizational tools that lead to greater efficiency. Digital transformation is defined as: “Transformation of the enterprise with a major impa...

Ons is gevraagd terug te kijken en op basis van hedendaagse kennis over IT en organisatieontwikkeling vooruit te blikken op de automatisering bij de politie. Slechts een klein deel van de IT-historie is gedocumenteerd. Daarom hebben we een flink aantal betrokken experts bevraagd. De geschiedenis is daarmee (deels narratief) beschreven op basis van...

Het e- book beschrijft Group Support Systemen (GSS) en de rol van de facilitator om meetings meer efficiënt te laten verlopen. De auteurs zetten meer dan 25 jaar GSS in voor diverse toepassingen in uiteenlopende sectoren en schreven daarover in zowel Nederlandstalige als Engelstalige tijdschriften. Dit e-book beschrijft deze ervaringen en toepass...

Organizations operate in a socioeconomic context, and alignment with this context is key for business success. The rate of change and impact of these changes on the operating model of the organization appears to be increasing. Major trends are the aftermath of the financial crisis of 2008, the "VUCA" aspects (volatility, uncertainty, complexity, am...

DOOR COVID-19 ZIJN VEEL PROJECTEN UITGESTELD OF GESCHRAPT. DAAR ZOU GEEN RUIMTE VOOR ZIJN DOORDAT IEDEREEN THUISWERKT EN DIT ONLINE WEL ERG MOEILIJK LIJKT. DOOR MET MICROPROJECTEN TE WERKEN IS HET VOLGENS YURI BOBBERT EN HANS MULDER PRIMA MOGELIJK ONLINE GROTE VERANDERINGSPROJECTEN UIT TE VOEREN.

Since its inception in the nineties of the 20th century, the Design and Engineering Methodology for Organisations (DEMO) has evolved in four phases , simply denoted as DEMO-1, DEMO-2, DEMO-3 and DEMO-4. The changes in every phase are based on the various discussions and evaluations, both in practice and in the academic communities. In this paper, w...

De hamvraag: hoe kun je efficiënt en effectief het talent van mensen in kaart brengen en de juiste selectie toepassen om de drijfkracht van je organisatie door geschikte drijvende krachten te verhogen in deze tijden van verandering én hoe doe je dat gerichter en beter dan “de ander”?

Since its inception in the nineties of the 20th century, the Design and Engineering Methodology for Organisations (DEMO) has evolved in four phas- es, simply denoted as DEMO-1, DEMO-2, DEMO-3 and DEMO-4. The changes in every phase are based on the various discussions and evaluations, both in practice and in the academic communities. In this paper,...

This paper is the result of unique and extensive research for identifying the best methods for modernizing mission-critical application software. We have concluded that projects using the principles of what we call “Infinite Flow” (a continuous process, unlike projects that are designed as one-time events with a beginning and an end) achieve superi...

Een belangrijk verschil met projectmatig werken is dat niet langer wordt gestart vanuit functionele problemen, die via unieke projecten resulteren in een onvergelijkbaar systeem qua inhoud en omvang. Dat maakt plaats voor een Flow, waarbij men vertrekt vanuit de constructie van de processen en de kleinst mogelijke software-elementen. Er zijn dan ge...

Dit boek vertrekt van de strategische vraag waarom het blockchainverhaal in het buitenland, en in het bijzonder in Nederland, op meer bijval kan rekenen bij de overheden terwijl de Belgische overheden schijnbaar minder warm lopen voor het onderwerp. Het blikt terug om vervolgens vooruit te gaan. Dit boek is meer dan een inspirerende zoektocht naar...

The TAO theory (Τ-theory), or function-construction theory, is a theory about the way subjects (people) perceive the things that surround them. TAO stands for Teleology, Affordance, Ontology. The foundations part starts with an excerpt from Gibson’s theory of affordances. This theory clarifies the being subjective of affordances. Next, the intended...

The ALPHA theory, or organisational essence theory, is a theory about the distinction of layers of transactor roles in an organisation, based on the sort of production that transactors bring about: original, informational, or documental. Original production comprises all production acts that result in original new facts. Examples are devising thing...

The FI theory is a theory about factual knowledge and about information in general. FI stands for Factual Information. The basis for the FI theory consists of Ogden and Richard’s semiotic triangle and Stamper’s semiotic ladder. They clarify that information is a dyadic notion: it is the inseparable combination of content (the communicated thought)...

The case PoliGyn is an exercise in producing the essential model of an enterprise that offers creation of (tangible and intangible) things: producing diagnoses, and performing clinical and sonographic examinations. The CM, PM, and FM are (partially) presented and discussed. Three, basically general, topics are elaborated, because they have a typica...

A number of real-life applications of the DEMO methodology are presented, varying in size and impact, and in the industrial area that they concern. The selected applications are: (1) The VISI Standard in Civil Engineering, (2) Getting firm grip on software development, (3) Agile Law Making, (4) Enterprise Transformation, (5) Designing Data Warehous...

The DELTA theory, also called EE system theory, is a theory about the construction and operation of systems in general. The realm of systems is divided into three regions: organised simplicity, organised complexity, and unorganised complexity. The definition of a (homogeneous) system is presented as a triple (\( \mathrm{\mathbb{C}},\mathbbm{E},\mat...

The notion of Enterprise Ontology as adopted in this book comprises both system ontology (dynamics) and world ontology (statics). By applying the notion, one acquires an understanding of the essence of an enterprise that is comprehensive, coherent, consistent, and concise, thus allowing one to achieve intellectual manageability, which is one of the...

In this chapter DEMO (Design and Engineering Methodology for Organisations) is presented, in order to produce the essential model of an enterprise, or in general of a Scope of Interest (which may cover a part of one enterprise or of a network of enterprises). Like every proper methodology, DEMO comprises a Way of Thinking (WoT), a Way of Modelling...

Enterprise Engineering is an emerging discipline that takes an engineering perspective on enterprises. It aims to address the problems in organisations that cannot be solved by the traditional organisational sciences. Organisational changes are conceived as situations of (re)design and (re)implementation. The conceptual pillars are Enterprise Ontol...

The MU theory or EE model theory is a theory of models and modelling in general, and of conceptual modelling in particular. The foundations part starts with this definition of model: any subject using a system A to obtain knowledge of a system B is using A as a model of B. It conveys clearly the basic understanding of the concept of model as a role...

In this chapter, a number of contributions are presented wherein DEMO is used in combination with an existing and well-accepted approach or activity in the broad field of enterprise engineering, all resulting in improving the quality of the other approach or activity. The selected contributions are: (1) DEMO enhanced Agile Software Development, (2)...

This chapter sketches a history of the Organisational Sciences along with a history of the ICT Sciences (comprising Computer Science, Software Engineering, Artificial Intelligence, etc.). The first one starts with the famous publication by Frederick Taylor in 1911. The history of the ICT Sciences begins in the late fifties of the last century, with...

The OMEGA theory, also called organisational construction theory, is a theory about the modular structures that can be distinguished in organisations. Based on the organisational building block (the transactor role) from the PSI theory, three kinds of coordination structures are identified and discussed: interaction structure, interstriction struct...

The case GloLog is an exercise in producing the essential model of an enterprise that offers the transporting and storing of tangible things: goods, containers, ships. The CM, PM, and FM of the GloLog organisation are presented and discussed. Emphasis is put on four topics. The first is the unavoidable need to conceive notions that are not present...

The case Pizzeria is an exercise in understanding and applying the full potential of abstracting from realisation and implementation, and thus focusing on the O-organisation of an enterprise. In the course of its existence, the pizzeria passes through three phases. The transition from the first to the second phase leads to a change in the essential...

The case Rent-A-Car is an exercise in producing the essential model of an enterprise that offers the usufruct of tangible things: Rent-A-Car is a company that rents cars to customers. By applying the OER method to the narrative case description, one acquires the knowledge to produce the essential model of the enterprise. All four aspect models (CM,...

The foundations of the discipline of enterprise engineering (EE), as envisioned by the Ciao Network, consist of the CIAO Paradigm and a number of theories. After the discussion of the paradigm, which has its origins in the communication-centric view on information systems engineering which emerged around 2000, the role of the EE theories and their...

The case Fixit is an exercise in understanding and applying the full potential of the complete transaction pattern, including the revocation patterns and the consequent roll-backs of the main business process. The analysis of the case demonstrates and clarifies that the complete transaction pattern covers all ‘exceptional’ situations, which, in cur...

The case Library is an exercise in producing the essential model of an enterprise that offers the obtaining of usufruct of tangible things (borrowing books) and the creating of intangible things (starting and ending memberships). By applying the OER method to the narrative case description, the information is achieved on the basis of which the esse...

The PSI theory is a theory about the operation of organisations. PSI stands for Performing in Social Interaction. Based on the CIAO (Communication, Information, Action, and Organisation) paradigm, a communication-centric view is taken on the cooperation of people in enterprises, as manifested in business processes. The fundamental notion in underst...

In this paper we envision a new period of software development called Flow. Flow is a method to manage software development, implementation, and maintenance through a continuous process. The Flow process is a service-oriented method to reduce friction and delays associated with traditional software development methods. Flow also reduces technical d...

Enterprise ontology is one of the conceptual pillars of enterprise engineering, next to enterprise design and enterprise governance, together accomplishing the goals of intellectual manageability, organisational concinnity and social devotion. By revealing the essence of an enterprise’s organisation, enterprise ontology addresses business processes...

Het is 25 jaar CHAOS. Gedurende deze tijd heeft de Standish Group 110.000 projecten onderzocht, talloze workshops uitgevoerd om te komen tot 'de winnende hand' voor projectsucces. Er zijn vijf dingen die je moet doen om de juiste kaarten in handen te hebben voor projectsucces. Ten eerste moet een project klein zijn. Dit betekent zes teamleden (max...

Een bekende uitspraak van de Griekse filosoof Protagoras (490 – 420 v. C) is ‘De mens is de maat van alle dingen.’ Daarmee doelde hij op de relativiteit van waarden. Ook binnen organisaties is er sprake van verschillende belangen en waarden. Met alle aandacht voor technologie blijft de mens vaak onderbelicht. Techniek, processen en structuren kunne...

AVG is een verordening die organisaties verplicht meer grip te krijgen op de persoonsgebonden data binnen een organisatie. Bij het overtreden van deze verordening kan de Autoriteit Persoonsgegevens boetes opleggen die vele malen hoger zijn dan die onder de oude Wet bescherming persoonsgegevens. Het voorkomen van imago-en reputatieschade van een org...

Large and grand IT projects seem to fail worldwide. Several studies researched the indicators of success and failure on a national level, but there is little international comparative research. What if governments could apply international lessons learned when starting their IT projects? We assessed the factors of success of 110 projects in the Net...

Architecture is important to reduce the complexity of organizations and information systems. However, many organizations are faced with the problem that the architecture itself is not transparent. Basic Enterprise Engineering Map (BEEM), provides a universal model for enterprise architecture, which can help to gain insight into the coherence of act...

Implementing and maintaining Business Information Security (BIS) is cumbersome. Frameworks and models are used to implement BIS, but these are perceived as complex and hard to maintain. Most companies still use spreadsheets to design, direct and monitor their information security improvement plans. Regulators too use spreadsheets for supervision. T...

Artificiële intelligentie (AI) staat momenteel enorm in de belang- stelling en doet haar intrede in de praktijk, onder andere in het klantcontact. Zorgverzekeraar Zilveren Kruis wil dat doen met de slimme elektronische assistent Zoë en heeft daarmee al een pilot uitgevoerd. Els Van Cleemput, Rikkert van Capelleveen en Hans Mulder beschrijven wat be...

This video is an overview of the Project Resolution Benchmark. The video provides information on the benefits, features, functions, the input needed to execute and results. The video also details the research process.

Inzicht in de organisatie, inzicht in technologie, inzicht in de kosten en waarde van informatie en in het bijzonder de communicatie tussen ICT en management: daar gaat dit boek over. Dit boek gaat niet over de realisatie van een ICT-project. Het gaat over het proces dat aan de realisatie voorafgaat. Te veel ICT-projecten eindigen in mineur. De oor...

Lack of shared understanding among stakeholders is a commonly cited drawback in enterprise architecture development. Stakeholders need to have shared understanding of requirements and principles for an enterprise architecture, and the extent to which the resultant architecture addresses their concerns. However, existing approaches for enterprise ar...

This paper reports the findings of an explorative quantitative study on the value of Enterprise Architecture (EA) on IT projects. In this study, we contributed to the research on the value of Enterprise Architecture by providing explorative empirical indications for the effects of Enterprise Architecture on 3076 IT projects in 28 organizations. The...

This paper reports the findings of an explorative quantitative study on the value of Enterprise Architecture (EA) on IT projects. In this study, we contributed to the research on the value of Enterprise Architecture by providing explorative empirical indications for the effects of Enterprise Architecture on 3076 IT projects in 28 organizations. The...

Er waart een mediahype rond bitcoins. Over blockchain wordt veel geschreven. Het bedrijfsleven is dermate geïnspireerd, dat het zoekt naar mogelijkheden om blockchain toe te passen binnen één bedrijf: de private blockchain. Maar de praktijk leert, zeggen Arno en Hans Mulder, dat de bedrijfsblockchain niet van vandaag op morgen gerealiseerd kan word...

This paper reports the findings of a explorative quantative study on the value of Enterprise Architecture (EA) on IT projects. In this study, we contribute to the research on the value of Enterprise Architecture by providing explorative empirical indications for the effects of Enterprise Architecture on 3076 IT projects in 28 organizations. These f...

This paper presents two thought experiments that consider the potential benefits, concerns, and questions of evolvable software developed using Normalized Systems Theory when applied to the emerging complex, interactive project types known as cyber-physical systems (CPS), socio-technical systems (STS), ultra-large scale systems (ULS), and Complex,...

This paper proposes research methods for designing and engineering a Business Information Security (BIS) artefact. Defining research methods to establish artefact functions (e.g. dash-boarding, risk register) that reflect the parameters of control for Board of Directors, is the main motivation for this research paper. The ultimate goal is to engine...

This paper presents two thought experiments that consider the potential benefits, concerns, and questions of evolvable software developed using Normalized Systems Theory when applied to the emerging complex, interactive project types known as cyber-physical systems (CPS), socio-technical systems (STS), ultra-large scale systems (ULS), and Complex,...

Jonge Jongens is een boek over ondernemen, pionieren, falen, overeind komen en samenwerken. Het is tegelijk een boek ter ere van de vijfenzeventigste verjaardag van Theo Mulder. De start van Theo’s avontuur in de automatisering begon in 1963, toen hij werkzaam was als rekenaar van afkoopwaardes van begrafenispolissen en door zijn werkgever, de Olve...

PRODUCTIVITEITSFACTOREN ONTWIKKELEN ZICH IN DE MEESTE INDUSTRIEËN OP EEN MANIER WAARBIJ HET PRODUCE-REN VAN EEN EXTRA PRODUCT STEEDS MINDER KOST. De meerkosten voor een extra product in een productielijn nemen dus af. Het bouwen van de duizendste auto is daarmee goedkoper dan het eerste exemplaar. Voor softwareprojecten geldt deze productiviteits...

GSS can support bringing more insights to business information security viewpoints, eliciting the right level of urgency and collecting the evidence during the meeting. This substantiates a smart decision-making process. By achieving a mutual level of knowledge, directors and managers are able to strip away the jargon of the security professionals...

The Standish Group started in 1985 in the business of IT market forecasts and predictions using Artificial Intelligence and cased-based reasoning technology. In 1994, we turned to predicting project outcomes, improving software development, and building a world-class database. Standish's cumulative research encompasses 22 years of data on why proje...

The successes of large-scale transaction applications and systems have been an important driver of the digital world over the past decades. But their development and particularly their maintenance remain challenging, with development requiring huge amounts of resources and a lack of evolvability resulting in most large organizations having a substa...

The Standish Group has been formally researching the causes of software project success and failure since 1994 [1]. Prior to this date very little research was done and the problems of software project failure were hidden due to lack of transparency. 1 Standish's cumulative research encompasses 22 years of data on why projects succeed or fail, repr...

tools Bewezen impact op effectiviteit van samenwerken, maar GSS wordt niet op grote schaal gebruikt Samenwerken moet effectiever en efficiënter De fata morgana van Group Support Systemen wat cognitief zeer intensief is. Bovendien is er het taakinterruptieprobleem, eigen denkstappen verenigen met die van anderen, en het switchen tussen taken en pers...

tools Bewezen impact op effectiviteit van samenwerken, maar GSS wordt niet op grote schaal gebruikt Samenwerken moet effectiever en efficiënter De fata morgana van Group Support Systemen wat cognitief zeer intensief is. Bovendien is er het taakinterruptieprobleem, eigen denkstappen verenigen met die van anderen, en het switchen tussen taken en pers...

Besluitvorming tijdens vergaderingen is een ongrijpbaar fenomeen. Zo definieerde Thomas Kayser vergaderingen als “a gathering where people speak up, say nothing, and then all disagree”. Effectiviteit van vergaderingen is wereldwijd veel beschreven. Onder andere het gebrek aan zogenaamd “evidence trailing”. Dit herleiden wie, wanneer en waarom een b...

34 35 NUMMER 5-JUNI/JULI 2015 Dat grote IT-projecten binnen de overheid veelvuldig falen is niet nieuw. Wel krijgen we de oorzaken van dat falen steeds beter in kaart. Analyse van een veelheid aan projecten in binnen en buitenland leert dat er wel degelijk handvatten zijn om de slaagkans van een IT-project realistisch in te schatten. Daarnaast is...

Recently the announcement of the “conclusions and recommendations of the Dutch temporary committee on government ICT projects” revealed an inconvenient truth: The investment in ICT projects has not produced the useful and valuable results expected. On the contrary, the reality is far from what was expected, leading the committee to refer to failure...

Emotional maturity involves having an ecosystem that supports the skills to be self-aware, socially aware, self-managed, and able to manage relationships. These are all important skills for a healthy project ecosystem. To fully exploit these skills, project leaders, executives, and all stakeholders need to know how to deal with the frailties of hum...

SMALL PROJECTS: deliver big value. A small project has between six and eight team members, lasts no longer than six months, and costs no more than $1 million in normalized labor. Small projects have a higher than average value rating because the size constraint limits the functions and features to the most important and valuable. Large or larger p...

Modernization in Place is to modernize an application or system while it is fully functional and being used by the organization and its customers. While this might sound like you’re trying to replace a jet engine in flight, Modernization in Place is hardly that difficult or dangerous. It might also seem like you would need lots of planning and anal...

Recently the announcement of the "conclusions and recommendations of the Dutch temporary committee on government ICT projects" revealed an inconvenient truth: The investment in ICT projects has not produced the useful and valuable results expected. On the contrary, the reality is far from what was expected, leading the committee to refer to failure...

In many of the latest Standish Group reports we discuss the merits and benefits of small, lean projects. These projects deliver impactful results. We also look at projects that are the polar opposite-feature-fat projects that frequently don't deliver the desired results, or simply fail. "Fat" tools can also suffer from the same problems as "fat" pr...

You want your projects to be more successful, with higher value and greater customer satisfaction. For the last 20 years we have published the key Factors of Success. For the last 20 years we have also published the results of IT project performance. During that time period the results have been mixed. Some areas have improved while in other areas...

Pablo Picasso once said, "Action is the foundational key to all success." The purpose of this research note is to consider the true cost of a project. This research note also updates the original 2012 The True Cost of a Project white paper. For this report we examine the cost of two similar projects in the Standish database undertaken in two very d...

VISI is een ISO-standaard voor communicatie in de bouwsector. Na afronding van projecten blijft de procesinformatie beschikbaar in VISI-archieven. Een schat aan informatie! Hoe pas je process mining hierop toe? Linda Terlouw en Hans Mulder Process mining van VISI-archieven voor verbetering coördinatie tussen bouworganisaties i process mining Schatg...

In a follow-up to our Double Dog Dare post, we are comparing small projects to bicycle rides. Many projects are naturally small. In many parts of the world people commonly ride bicycles for transportation. In other parts of the world it takes a little more effort to encourage and make bicycles safe for transportation. For example, Holland has built...

Bij het begrip ‘Business Case’ wordt vaak gedacht aan het document dat nodig is voor een projectaanvraag met gedegen argumentatie van kosten, doorlooptijd en deliverables. In de praktijk blijkt het moeilijk om de toegevoegde waarde vooraf te bepalen en ontbreekt dit onderdeel vaak in de business case. Tevens blijkt uit onderzoek (Maes, De Haes, & V...