Halimin Herjanto

University of the Incarnate Word

Purpose This study aims to investigate the secondhand clothes (SHC) donating behavior phenomenon using the cognitive-affective-conative model and examines the moderating role of COVID-19 knowledge on the relationship between the desire to donate and actual SHC donating behavior. Design/methodology/approach A total of 160 questionnaires were distri...

Student retention is a critical issue for higher education institutions. This study investigates the motivation of marketing student retention in the United States. The study was conducted by exploring the underlying personal values that drive student retention through the means-end chain (MEC) laddering approach. A total of 55 usable student comme...

EXTENDED ABSTRACT A seller-buyer relationship is not a straightforward process and has proven challenging to unveil fully. As an alternative approach, our model, rooted in communication theory, shows that salespeople's customer agility, in conjunction with communication styles, provides further understanding of the buyer-seller relationship. Salesp...

Purpose This study aims to extend the study of COVID-19 effects by identifying different consumer behaviors beyond panic buying during the pandemic. Design/methodology/approach A systematic review was based on Herjanto et al. ’s (2020a) thematic analysis and Paul et al. ’s (2021) 5W1H framework, and the authors analyzed 52 related papers. Finding...

Purpose This paper aims to examine the effect of leader–member exchange (LMX) and work–family enrichment (WFE) on anxiety and depression, social functioning and loss of confidence as three dimensions of mental health. Furthermore, the paper aims to investigate telework and information and communication technology-based mobile work (TICTM) as a mode...

This paper explores the parallel roles in an organization as it relates to the level of commitment shown by its employees (citizens of the company) and their workplace deviance. The study goes a step deeper to show how this relationship is intertwined with the theory of social exchange. A total of 600 respondents consisted of lecturers and employee...

Purpose This study aims to offer a holistic halal cosmetic consumption framework by describing the current knowledge about halal cosmetics and presenting new directions for future research. Design/methodology/approach The theory, method and context–attributes, decision and outcome systematic review framework was used in this study. This study addr...

Given the challenging nature of today’s business severe competitive environment, it is increasingly important for researchers and business practitioners to understand the e-complaint phenomenon. In this study, the authors investigate four different types of e-complaints: product, price, service and time related and examine the effect of bystanders...

In the current global era, progress is happening very fast, companies all over the world are competing to continue to survive and win in increasingly fierce business competition. One way for companies to win in the competition is to win the hearts of consumers, which will lead to customer loyalty to the brand of the company. This research was condu...

This study's main objective is to investigate the effects of a product's brand image and its country of origin (COO) on East Malaysian consumers' purchase intentions. Results from past studies regarding these effects were initially explored to develop early hypotheses, which formed the basis of this study. The constructs of the COO and brand image...

Islamic studies have sparked a lot of interests among different cultural backgrounds and no longer foreign to the world community. Among issues that have gained attention among scholars was spirituality from the Islamic standpoint. Therefore, this study attempts to explore the connection between Islamic spirituality (belief, rituals and repentance)...

The brand concept, especially brand loyalty, has evolved significantly; however, this phenomenon is still considered far from complete. This study extends a long line of scholars’ efforts by investigating a moderating effect of brand awareness in triangle relationships between product innovation and brand trust and brand loyalty. The hypotheses wer...

Purpose Deodorant, as a hygienic product, becomes a daily necessity product and has significant benefits to its users. Yet, the real motivation for consuming deodorant is not fully understood, and therefore, this study aims to join the extant literature in this context by investigating the effect of personal values. Design/methodology/approach A q...

This paper examines the direct effect of thinking style and situational ambiguity on the panic behavior model as well as the moderating effect of information overload. A total of 255 responses were collected from QUALTRICS, but only 139 were found to be useable for further analysis. A Smart-PLS software was used for data analysis. Based on the resu...

“Customer Trying Behavior” is one of the most effective tools for improving product adoption. Understanding its determinants can help businesses attract new customers and secure future sales. Based on the “Theory of Trying,” the present study identifies the role of “Negative Brand Name” and “Consumer Desire” on consumer trying behavior. The propose...

Digital piracy of DVDs, software, and music is a prevalent behavior worldwide and has significant financial and social costs for society. Yet legal remedies and technological ways of controlling digital piracy are expensive and often do not work. To address a need for study of moral reasoning in digital piracy decisions, we develop and test a model...

Purpose The objective of this study is to investigate the effect of service excellence and guest delight on guest affective commitment to luxury restaurants, more specifically, the mediating effect of guest delight in the relationship between service excellence and guest affective commitment. Design/methodology/approach Data were collected from 27...

Consumers use online e-reviews as a popular tool for information and obtaining guidance. E-reviews have therefore become an important barometer in conducting product evaluations, and more importantly, to make purchasing decisions. This includes decisions about hotel selection. For hospitality industry marketers, the information in e-reviews is part...

The Low-cost carriers (LCCs) have become the most preferred and the most important air transportation mode in Asia. However, investigation of this phenomenon in the Asian context is very limited. A better understanding of the LCC phenomenon, specifically LCC passenger dissatisfaction, could help LCC business practitioners improve their service qual...

Traditionally, secondhand clothes (SHC) are viewed as non-valuable items that exclusively belong to the lower social class. Today, SHC have become a new global fashion trend and a new business phenomenon. This study explores the effect of acculturation attitudes on SHC adoption intention and behavior. The survey outcomes from 300 Indonesian respond...

Purpose The objective of this study was to investigate the effect of appearance, lifestyle and status similarity on interaction intensity, satisfaction with a banker and repurchase intention. Also examined was the moderating effect of client knowledge in the enhancement of customer satisfaction with a banker. Design/methodology/approach A total of...

Ganesh, Arnold and Reynolds (2000) suggest that companies regard customer switching behavior as a nightmare, because such behavior threatens buyer-seller relationships, and more importantly, it decreases customer commitment and business sustainability. According to Yee (2015), one way to maintain business sustainability is to increase their custome...

To maintain the significantly positive influence of celebrity endorsement (CE) on Instagram user consumption behavior, scholars and business practitioners are motivated to have a better understanding of this phenomenon. Literature on CE focuses on its direct effect on attitude toward various brand components; however, this study takes a different a...

The lucrative global consumer market attracts the attention of practitioners and academics alike. One key aspect of consumer behavior, loyalty, is purported to derive from consumers' experience related to levels of temptation. Psychologists have argued that customer temptation is an important subset of desire or an immediate need to become involved...

Despite customer helping behavior being understood as an important antecedent of competitive advantage in business, prior studies have not fully addressed this phenomenon. Understanding what factors generate such behavior could help businesses design better marketing strategies and tactics to strengthen their business-customer relationships. This s...

Short Abstract According to the 2017 Swiss Re Global Insurance Industry Report (2017), Indonesia represents a fast growing and critical market within South East Asia. This market growth is a result of strong regional economic growth and demand for insurance services, such as life insurance. Despite the importance of this market to the wider economy...

Given the severity of credit card (CC) business competition, it is important for CC providers to maintain if not improve the loyalty of their card holders. This study explores the moderating effect of switching costs and different types of convenience in the relationship among CC reward structure, perceived value and cognitive loyalty. Drawn from M...

Business and consumer buying behaviour has changed dramatically in recent time; a fact that is not lost on selling organisations when considering how best to recalibrate salesperson performance measures in response. However, a contemporary, systematic review of the academic literature concerning those most effective salesperson performance factors...

The global trend of secondhand clothing (SHC) consumption is significantly increasing and un-stoppable. This trend has made, and will continue to make, a huge impact in the clothing industry in virtually every part of the world. However, the number of studies on SHC are still limited and more importantly, the findings are mixed and inconclusive. Th...

Purpose The purpose of this paper is to explore the impact of four types of acculturation behaviors of frontline service employees (assimilation, separation, integration, and marginalization) on customer satisfaction and customer commitment. Design/methodology/approach In total, 377 ethnically diverse customers of a retail bank in New Zealand part...

Online social networking sites are the newest media used by advertising and they play a critical role in helping companies to communicate with online communities. This study demonstrates that emotional responses to advertising cannot be ignored; rather, they warrant a company’s full attention. The different emotional responses of followers provide...

This study discusses the trend in emotion research within marketing during 2002 to 2011. Employing a content analysis method, this study investigated 19 marketing journals. With increasing interest on emotion, this study is expected to help scholars seeking guidance, selecting research partners and universities, and designing emotion related resear...

The concept of business travelers’ satisfaction is acknowledged as the most important component to the success of hoteliers around the globe. Yet, the extant literature is largely focused on the context of Western countries. A better awareness of business travelers’ satisfaction in non-Western countries could help scholars and hoteliers to understa...

The present study employs content analysis to investigate how top global, Australian, Japanese, Spanish, Swiss, and Taiwanese businesses use brand profile pages on Facebook as their online marketing communication tool. Differences in the use of brand profile pages across countries and across industries are also examined. Overall, the results indica...

This study aims to investigate the antecedents of collaborative networked learning (CNL), to develop an integrative CNL framework and to bridge the gap between theory and praxis in manufacturing. It provides a holistic perspective of CNL within the complexity of the manufacturing environment, including empirical investigation using survey questionn...

Purpose – The purpose of this paper is to review the digital piracy literature and present the positive impacts of digital piracy and its benefit to businesses. A great deal of the literature discusses the consequences of digital piracy, but, in most cases, the focus is on the negative consequences. Design/methodology/approach – The authors draw o...

The advent of the Internet over 20 years ago has led to human beings around the globe becoming increasingly dependent on it as a means of communication, commerce, news gathering and socialising. This dependency has offered a perfect platform from which to launch cyber terrorism. This paper investigates the wide-reaching consequences of using the In...