Hale Kaynak

• Professor at The University of Texas Rio Grande Valley

As a rapidly growing field of study, social entrepreneurship is increasingly receiving attention from scholars and practitioners because social ventures have the potential to contribute to economic growth and social innovation. Surprisingly, the role of leadership in social venture growth has received very limited attention. One reason for this omi...

We propose a typology suggesting varying extent of servitization for manufacturing firms in different industries that could help them improve their firm performance. We suggest that contemporary manufacturing firms may benefit from implementing quality management practices while being organizationally innovative and staying focused on satisfying th...

Understanding what drives quality in the delivery of healthcare services is critical to improve the patient care experience. In a hospital, the integration of technology platforms and effective teamwork promote quality care, but this outcome requires that hospital leadership prioritizes technology integration and commits resources to sustain effect...

The growing awareness of circular economy (CE) and circular economy business model (CEBM) has pushed scholars to consider its organizational role in the field of supply chain management. Implementing CEBMs requires a paradigm shift when moving from a traditional supply chain to a sustainable supply chain. Although studies have unearthed important a...

Purpose Using the resource-based theoretical view of the firm, this paper aims to explore how firms’ efforts to integrate blockchain technology (BCT) into their supply chain systems and activities enable certain supply chain capabilities and, consequently, improve their supply chain performance. Design/methodology/approach Using an abductive resea...

Although there are various measures of healthcare quality, such as those used by the Centers for Medicare and Medicaid Services (CMS), an inclusive perspective that considers the patient, the hospital’s external and internal relationships, and the nodal organizations is missing. Medical practitioner comments from the authors’ interactions, coupled...

Purpose The purpose of this paper is to adopt the dynamic capability (DC) view as a theoretical framework to empirically investigate the relationships among human resource (HR)-related quality management (QM) practices: new product development (NPD) as a specific DC, learning orientation, knowledge integration, and strategic flexibility. Learning o...

An emerging theme within circular economy (CE) research is about circular business model (CBM) that deals with development of new business models that satisfies the triple bottom-line (economic, social, and environmental) aspects of sustainability. However, there exist a gap in understanding the preparedness of consumers to accept CBMs no matter ho...

Introducing the Dynamic Capabilities Forum and its position with regard to various bibliographic aspects and knowledge fields using the approach.

Improving the quality of healthcare services available to patients is the pressing need of the U.S. healthcare system. Extant healthcare research indicates that effective teamwork promotes quality care but this outcome may not happen automatically unless hospital leadership gives priority to creating and sustaining effective healthcare teams. The o...

We offer a comprehensive instrument to measure patient care quality (PCQ), which captures various aspects of health-care services that patients receive in full-service hospitals in the United States. The proposed PCQ dimensions were empirically validated using an online survey and confirmatory factor analysis. Research and managerial implications a...

Although significant research has been undertaken on sustainable and green supply chain management, the investigation of the roles of two important sustainable supply chain management (SSCM) practices - codes of conduct and human resource management practices - in improving a buyer's and a supplier's sustainability performance is almost absent in t...

We empirically investigate the relationships among human resource (HR)-related quality management (QM) practices, a dynamic capability (new product development), its two antecedents (learning orientation and knowledge integration) and an outcome (strategic flexibility). To date, a large part of QM literature has focused on the relationship between...

The “product life cycle (PLC) model” of innovations (Utteback & Abernathy, 1975) has greatly contributed toward establishing a general logic to elucidate how the innovation patterns of a wide range of industries evolve according to the stage of product life. However, we are still observing some idiosyncratic innovation patterns that could not be ea...

Involving customers in the generation of services is important for service firms because such involvement can help firms develop their competitive quality. Services differ in their fundamental attributes; therefore, any attempt to classify services based on the degree of customer involvement must consider their attributes. No comprehensive framewor...

With increasing number of professional service firms using outsourcing as a business strategy there is a need for firms to have a comprehensive risk evaluation in order to identify the factors that could pose risks and to devise ways of mitigating them. Drawing from agency theory, customer contact model and Porter’s five forces model, three factors...

Purpose The purpose of this paper is two‐fold: to examine two approaches buying firms can utilize to manage supplier quality; and to investigate the ways in which factors inherent in supply chain relationships affect the use of these approaches in supply chain quality management. Design/methodology/approach Drawing on agency theory, this paper pro...

Although the literature contains much discussion of information sharing and coordination as critical factors in managing supply chains effectively, an integrated research model that investigates relationships among information sharing efficacy, coordination mechanisms, and buying firms' performance has not been offered. This study fills a gap in th...

AbstrAct: To explore how companies develop capabilities for managing offshore operations, this study examines the offshore operations of three companies in Brazil, Denmark, and Germany. The research results provide valuable information on the types of offshore operations implemented by the companies, the strategic role of offshore operations, barri...

The article presents an analysis of the relationship between sustainable business development and supply chain management, focusing on the underlying dimensions of sustainable corporate performance in this context. An overview of related previous studies is provided, and a conceptual framework of propositions and definitions is presented. Issues di...

Although significant research has been undertaken on sustainable and green supply chain management, the investigation of the roles of two important sustainable supply chain management (SSCM) practices – codes of conduct and human resource management practices – in improving a buyer’s and a supplier’s sustainability performance is almost absent in t...

Purpose The purpose of this paper is to extend our understanding of the importance of supplier dependence on the buyer's firm and its relationship to supplier training and supplier involvement in product development with respect to the supplier's performance. Design/methodology/approach A random sample of 231 firms provided the data that were anal...

As competition moves beyond a single firm into the supply chain, researchers are beginning to explore quality management (QM) in a supply chain context. The literature suggests that supply chain management (SCM) consists of internal practices, which are contained within a firm, and external practices, which cross organizational boundaries integrati...

This paper is a study of the coordination capability between operations and other functional areas within the firm. The paper examines a number of relationships with respect to cross-functional coordination and performance. Using a random sample of 231 firms, five hypotheses are tested. Structural equation modelling is used to test the relationship...

This paper is a study of the coordination capability between operations and other functional areas within the firm. The paper examines a number of relationships with respect to cross-functional coordination and performance. Using a random sample of 231 firms, five hypotheses are tested. Structural equation modelling is used to test the relationship...

Purpose The purpose of this paper is to extend understanding of supplier development theory by investigating the relationships among communication methods, information sharing within a firm, information sharing between firms, and support aimed at supplier development and the effects these relationships have on firm performance. Design/methodology/...

Using replication research, the validity of the just-in-time purchasing (JITP) construct is established. Although empirical researchers have examined JITP over the last two decades, a consistent set of valid, reliable factors has not been used. The lack of valid construct is a barrier to hypotheses testing and meta-analyses on JITP. This study conf...

Inconsistent results of studies on total quality management (TQM) and business performance have led to suggestions in quality management literature that organisational effectiveness be assessed to identify changes in the organisation following the implementation of TQM, and to gain insights into the relationship between TQM and firms' business perf...

High tech firms compete based on the ability to respond to dynamic environments and to quickly develop innovative new products. However, can quality management (QM) also be a source of competitive advantage for high tech firms? This study empirically investigates the relationship between the extent of quality management implementation and performan...

Just-in-time purchasing (JITP) is a valuable tool for managing inventory flows throughout a supply chain. Despite its importance, research on the implementation and effectiveness of JITP under different production systems is limited. Building on the configurations of production systems suggested by Woodward (1965) and Hayes and Wheelwright (1979),...

Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, probably because of the nature of the research designs used such as measuring TQM or performance as a single construct. Based on a c...

Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, probably because of the nature of the research designs used such as measuring TQM or performance as a single construct. Based on a c...

This paper analyses the technical productive efficiency effects of implementing just-in-time purchasing (JITP) techniques in the US manufacturing industry. The impact of JITP techniques on technical efficiency is modelled using a stochastic frontier production function that explicitly accounts for JITP-induced efficiency effects. The empirical resu...

Just-in-time purchasing (JITP), as a process technology, is an important component of supply chain management in managing inventory flows throughout the chain. Thus far, a detailed examination of JITP relating to firm performance has not been conducted. This study fills this void in the current literature by investigating the relationships among JI...

The traditional theory of quality and productivity hypothesizes an inverse relationship between quality and productivity whereas a more contemporary theory hypothesizes that quality and productivity are directly related. A production simulation game was conducted to examine this relationship. The research results confirmed the contemporary theory t...