Guido Hertel

University of Münster | WWU · Department of Psychology

Trust is a core precondition for positive outcomes in multiple types of social exchange interactions, and has been successfully predicted by the perceived ability, benevolence, and integrity of a counterpart (i.e., the ABI model; Mayer et al., 1995). However, the specific interplay of these ABI components remains largely unclear, especially in mixe...

Background Typically, work engagement is positively related to beneficial job outcomes. Earlier studies, however, revealed a “dark side” of work engagement showing negative effects such as more work-family conflict. Using a resource perspective, our study seeks to better understand why and when these negative effects of work engagement occur. Speci...

Leadership courses in the fire services are highly challenging, and they can seriously exhaust trainees and hamper their self-regulated learning efforts (for example, setting goals, focusing attention, seeking feedback). We theorize that experiences of failure or overload can curtail trainees’ available energy resources on subsequent training days,...

Occupational work is a cornerstone for refugees’ integration in a receiving country, and residents’ perceptions of refugees is a key factor in this process. As compared to migrants in general, refugee migrants have been forced to leave their home country, which should have multiple implications for their integration in receiving countries. In the c...

Artificial Intelligence (AI) is increasingly used across human resource management (HRM) functions, yet successful integration is contingent upon these tools being trusted within the organizations. Whereas longstanding cognitive models of trust have been extended to technology and AI as references of trust, motivational influences on trust in techn...

In today's data-intensive work environments, information systems are crucial for supporting workers. However, workers often do not rely on these systems but resort to workarounds. We argue that trust is essential for workers' reliance on information systems, positively affecting workers' cognitive resources, performance, and well-being. Moreover, w...

Employment is critical for refugees’ positive integration into a receiving country. Enabling employment requires cross-sector collaborations, that is, employers collaborating with different stakeholders such as refugees, local employees, other employers, unofficial/official supporters, and authorities. A vital element of cross-sector collaborations...

Despite growing prevalence of digital communication, computer-mediated negotiations have a negative reputation in scientific research. However, extant studies focused predominantly on lean communication technologies (e.g., email). We examined effects of communication media on trust and negotiation outcomes considering current-state technologies wit...

For users to adopt information systems, they must develop trust in such systems. Even though trust theories consistently define trust as dynamic, the development of trust over time has received little empirical attention. The present study examined the development of trust in a newly introduced information system and its association with antecedent...

As a sudden, external event, the COVID-19 pandemic, rapidly disrupted the workplace and required organizations to digitalize their working approaches. To understand how such external events affect organizations in the short- and long-term, we investigated the case of a higher education institution’s administration, which combines features of public...

The COVID-19 pandemic required the deployment of crisis management teams (CMTs) on an unprecedented scale. Due to their high level of responsibility and wide-ranging decision-making authority, the enduring resilience and health of CMT members is essential. Yet, during pandemics, they are permanently challenged. With cross-sectional data from 219 CM...

A successful integration of refugees is a key challenge for many receiving countries. Existing research advocates refugees' levels of experienced migration forcedness and associated perils as a key factor in this process. However, a standardized measure for these experiences is yet lacking. We introduce the PMF-Mig, a new questionnaire that capture...

The COVID-19 pandemic required the deployment of crisis management teams (CMTs) on an unprecedented scale. Due to their high level of responsibility and wide-ranging decision-making authority, the enduring resilience and health of CMT members is essential – yet, during pandemics they are permanently challenged. We tested six hypotheses based on the...

The aesthetic appeal of a website has strong effects on users’ reactions, appraisals, and even behaviors. However, evaluating website aesthetics through user ratings is resource intensive, and extant models to predict website aesthetics are limited in performance and ability. We contribute a novel and more precise approach to predict website aesthe...

While refugees’ occupational integration is of interest for many receiving countries, refugees face multiple barriers in this process. The current research addresses psychological processes within refugees in response to their situation. Specifically, we proposed that experienced migration forcedness, as a key characteristic of refugee vs. non-refu...

Based on role congruity theory, this preregistered meta-analysis examines whether women negotiate less unethically than men. We predicted that moderators related to the person (negotiation experience) and the negotiation context (e.g., advocacy, cultural gender-role inequality) influence the proposed gender difference. We conducted a Bayesian three...

Objectives For refugees in receiving countries, integration is a growing challenge, and a core factor in this process is residents’ perceptions of refugees. This study examines whether perceived forcedness of migration affects residents’ reactions to new members of society. In doing so, we introduce a new questionnaire to assess forcedness and peri...

Der Einsatz künstlicher Intelligenz im Strafverfahren wird für eine ganze Reihe von Einsatzfeldern diskutiert. Dies beginnt bei spezifischen Ermittlungsaspekten, etwa der Überwachung von Maßnahmen nach den §§ 100b, 100c StPO zur Gewähr- leistung des Kernbereichsschutzes,1 und geht über Entschei- dungshilfen für den Richter im Rahmen der Strafzum...

Nowadays, the world is digitalized and data-driven, transforming decision-making as information is available to essentially any person at practically any time. A naive approach would at first propose that with a greater amount of information, i.e., a greater amount of data, a more educated choice can be reached. Rather, many decision scenarios reac...

Objectives: The integration of refugees in receiving countries is a growing challenge for many countries, and residents’ perception of migrants is a core factor in this process. In this regard, we need to know to what extent residents’ perception that migrants were forced to migrate adds to or qualifies the general challenges of migrants’ integrati...

In this chapter, we describe and discuss innovative ways for employing qualitative methods in the field of age and work. Our aim is to inspire researchers to explore how qualitative methods may allow them to address research questions that they have so far been unable to examine using quantitative methods alone. We provide an introduction to qualit...

Although group work has the potential to both reduce and increase the effort expenditure of its members, effort losses (i.e., reduced effort in group-versus individual work) have long been perceived as (nearly) inevitable in Social Psychology. This notion was elicited, accompanied, and bolstered by (i) pessimistic theorizing on group productivity,...

Die COVID-19-Pandemie hat wie kaum ein anderes Ereignis seit dem Zweiten Weltkrieg gravierende Auswirkungen auf das Leben fast aller Menschen auf der gesamten Welt. Zur Bewältigung dieser in Dauer und Intensität herausragenden Krisensituation wurden in zahlreichen Organisationen Krisenstäbe gebildet. Auf Grundlage einer Analyse der Lage wurden dort...

The ongoing proliferation of communication and information technology and the associated digitization of the workplace has major implications for organizational trust and leadership. New ways to collaborate, the predominance of electronic communication, and the growing automation of work and leadership processes alter risk structures and relationsh...

Purpose How diversity in management boards affects employer attractiveness has yet to be fully clarified. This paper aims to contrast the two main theoretical rationales – similarity attraction and diversity attraction – and examines whether potential employees are more attracted to an organization with a homogenous board (in terms of gender and et...

The advancing maturity of algorithm-based decision-making enables computers to perform many leadership functions today. However, a central precondition of successful implementation should be that human workers trust such automated leadership agents. The present study (N = 333 workers) compared participants’ reactions towards automated and human lea...

Pandemics, such as the COVID‐19 crisis, are very complex emergencies that can neither be handled by individuals nor by any single municipality, organization or even country alone. Such situations require multidisciplinary crisis management teams (CMTs) at different administrative levels. However, most existing CMTs are trained for rather local and...

Organizations provide their employees with decision support systems (DSS) to facilitate successful decision making. However, the mere provision of a DSS may not be sufficient to facilitate beneficial work outcomes because employees often do not rely on a DSS. Therefore, we examined whether users' trust in a DSS increases positive effects of DSS pro...

Pandemics have historically shaped the world of work in various ways. With COVID-19 presenting as a global pandemic, there is much speculation about the impact that this crisis will have for the future of work and for people working in organizations. In this article, we discuss 10 of the most relevant research and practice topics in the field of in...

Pandemics have historically shaped the world of work in various ways. With COVID-19 presenting as a global pandemic, there is much speculation about the impact that this crisis will have for the future of work and for people working in organizations. In this article, we discuss 10 of the most relevant research and practice topics in the field of in...

The successful management of refugee immigration, including refugee integration in host societies, requires a sound understanding of underlying psychological processes. We propose the psychological antecedents of refugee integration (PARI) model, highlighting perceived forcedness (i.e., coercion and loss of control from “push” factors) and ensuing...

Initial results suggest that decision support systems (DSSs) can trigger ‘directed forgetting’ in business settings if users trust in the DSS (Hertel et al., 2019). In the present study, we further examined this trust effect on DSS-cued forgetting and related positive effects on users’ cognitive resources, performance, and well-being. Moreover, we...

Demographic changes increase the age range in occupational teams, which has potential consequences for collaboration not only at the team level (age diversity) but also at the individual level regarding how much effort workers expend. By integrating a life span perspective into theories on effort expenditure in teams, we assumed that workers’ chron...

Digitalization, enhanced storage capacities, and the Internet of Things increase the volume of data in modern organizations. To process and make use of these data and to avoid information overload, management information systems (MIS) are introduced that collect, process, and analyze relevant data. However, a precondition for the application of MIS...

FROM ACCEPTED MANUSCRIPT: The successful management of refugee immigration, including refugee integration in host societies, requires a sound understanding of underlying psychological processes. We propose a model of the Psychological Antecedents of Refugee Integration (PARI), highlighting perceived forcedness (i.e., coercion and loss of control fr...

MANUSCRIPT PUPLISHED IN GROUP DECISION AND NEGOTIATION: In two studies (n1 = 359; n2 = 455), we investigated the effects of reciprocal counterpart behavior and economic negotiation outcomes on interpersonal trust in dyadic negotiations. Moreover, counterparts' power was considered as moderating factor. Using an experimental vignette approach, parti...

In two studies (n1 = 359; n2 = 455), we investigated the effects of reciprocal counterpart behavior and economic negotiation outcomes on interpersonal trust in dyadic negotiations. Moreover, counterparts’ power was considered as moderating factor. Using an experimental vignette approach, participants in both studies read a negotiation scenario, and...

The article proposes a new mapping sentence (MS) for values, including negative values and moral virtues. The MS allows defining work values and discriminating them from work attitudes. Previous studies on work values proposed essentially two facets, namely, type of work outcome and performance relatedness, to explain their structure, but these fac...

Future work environments will offer technical applications to manage increasing amounts of information for organizations, teams, and individuals. In this context, psychological concepts of intentional forgetting (IF) can be applied to improve the performance of work systems or to extend the cognitive capacities of humans in technical systems. Diffe...

Do we really need personal meetings to develop trust within teams? Which factors impact trust emergence within face-to-face and virtual teams? How do high-trust teams interact compared with teams with low team trust? Trust is seen as an important predictor of behavior in teams. However, the psychological mechanisms linking team trust to both its an...

Decision-makers in organisations are often overtaxed by huge amounts of information in daily business processes. As a potential support strategy, this study examined ‘directed forgetting’ (Bjork, 1970) in a simulated sales planning scenario. We assumed that the availability of a computer-based decision support system (DSS) triggers forgetting of de...

A new mapping sentence for personal values, including negative values and moral virtues, is presented. Then, focusing on work values, we discuss two facets (modality of work outcome and performance relatedness) that have been proposed to explain their structure. It is argued that these facets are rather unreliable for classifying work values. In in...

The paper proposes a new mapping sentence (MS) for values, including negative values and moral virtues. This MS allows to clearly define work values and to discriminate them from work attitudes. Previous studies on work values proposed essentially two facets (“type of work outcome” and “performance relatedness”) to explain their structure, but thes...

A new mapping sentence for personal values, including negative values and moral virtues, is pre-sented. Then, focusing on work values, we discuss two facets (modality of work outcome and per-formance relatedness) that have been proposed to explain their structure. It is argued that these facets are rather unreliable for classifying work values. In...

This three-wave longitudinal interview study (time lag: 12 and 18 months) investigates the impact of working in an activity-based flexible office (A-FO) on processes within and across teams (i.e., communication, trust, cohesion, and collaboration) and team management. Based on a new theoretical framework on benefits and risks of A-FOs (A-FO-M; Wohl...

Digitalization of work processes is advancing, and this is increasingly supported by complex information systems (IS). However, whether such systems are used by employees largely depends on users’ trust in these IS. Because there are few systematic studies on this topic, this research provides an initial exploration and validation of preconditions...

Data package for study 2 Data package contains raw data for study 2 of “Trust and Distrust in Information Systems at the Workplace”. Demographic variables were excluded to protect privacy of participants. (Study 1 was an interview study using the critical incidents technique. Thus, data of study 1 (i.e., audio files) were not provided to protect pr...

Laboratory research has demonstrated social competition and social indispensability as potential triggers of effort gains in teams as compared to working alone. However, it is unclear whether such effects are also relevant for existing occupational teams, collaborating for longer time intervals and achieving meaningful outcomes. We assumed that soc...

When negotiations are complex and consequential, organizations usually send teams rather than individuals to the negotiation table because teams are expected to provide additional beneficial negotiation processes and, thus, generate superior outcomes. Similarly, theoretical accounts of integrative negotiations assume higher outcomes for teams than...

Virtuelle Projektteams können die jeweils besten Fachleute für eine Aufgabe unabhängig von räumlichen und zeitlichen Grenzen zusammenführen. Gleichzeitig ist das Management virtueller Projektteams aufgrund eingeschränkter Kommunikationsmöglichkeiten und geringer persönlicher Kontakte mit besonderen Herausforderungen verbunden. Mithilfe arbeits- und...

The aging of the workforces in most developed and many developing countries has significant implications for employees, human resource management, organizations, and societies. However, the prevailing perception of these demographic changes is often negative based on broader stereotypes and misconceptions of age at work. The goal of this chapter is...

This introduction presents an overview of key concepts covered in the subsequent chapters of this book. The book starts with a brief history of the Internet at work to understand the specific characteristics of Internet-based technologies that underlie different qualitative shifts in working conditions. It addresses implications of the Internet at...

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Activity-based work environments (WEs) aim to support office workers doing both concentrated and communicative work, but empirical tests are rare. We expected the availability of different WEs to be beneficial for job attitudes and vitality, and that the benefits would be stronger when available WEs were perceived to fit to tasks, and when workers...

Purpose: A qualitative inquiry was conducted to investigate the qualification requirements of medical doctors in different professional fields and from different perspectives. The inquiry was part of an empirical workplace analysis. Methods: Seventy-four structured interviews were conducted and analyzed to examine critical incidents and behaviors o...

This study examined the relationship of personal values to age using data from two representative surveys. We hypothesized that individuals organize personal values, regardless of their age, as a circle with the same order of values on this circle but that older persons are closer to conservation and more remote from openness to change and closer t...

Working in teams is quite popular across different industries and cultures. While some of these teams exist for longer time periods, other teams collaborate only for short periods and members switch into new teams after goals are accomplished. However, workers’ preferences for joining a new team might vary in different ways. Based on Carstensen’s s...

Based on social exchange theory, we examined and contrasted attitudinal mediators (affective organizational commitment, job satisfaction) and relational mediators (trust in leader, leader-member exchange; LMX) of the positive relationship between transformational leadership and organizational citizenship behavior (OCB). Hypotheses were tested using...

While people's willingness to work hard can be reduced in teams (i.e., effort losses in teams as compared with individual work), it is less recognized that teamwork can also stimulate additional efforts (i.e., effort gains). Building on and extending existing theory, we (a) suggest an integration of these two research streams, and (b) provide evide...

Combinations of concentrated work and interactions are facilitated by office environments such as activity-based flexible offices (A-FOs). A-FOs are characterized by activity-based workspaces, an open-plan layout, and desk sharing. Although there is a growing enthusiasm for replacing cellular offices with A-FOs, the effects of such changes on offic...

Team trust has often been discussed both as requirement and as challenge for team effectiveness, particularly in virtual teams. However, primary studies on the relationship between trust and team effectiveness have provided mixed findings. The current review summarizes existing studies on team trust and team effectiveness based on meta-analytic met...

Although there is a trend in today’s organizations to implement activity-based flexible offices (A-FOs), only a few studies examine consequences of this new office type. Moreover, the underlying mechanisms why A-FOs might lead to different consequences as compared to cellular and open-plan offices are still unclear. This paper introduces a theoreti...

Competency models are available for many aspects of work that cut across various occupations (such as leadership, teamwork, etc.). Although virtual teamwork has developed to a highly prevalent aspect of work, very little is known about the knowledge, skills, abilities, and other characteristics (KSAOs) required. In the current study, KSAO requireme...

The development of digital communication media fosters the employment of geographically dispersed teams by companies around the globe. Although virtual teams are widely employed today, only little is known about the required competencies of team members that arise from the challenges of digital communication and geographical dispersion. Especially,...

Interpersonal negotiations can be critically important. For instance, individuals negotiate central personal issues such as salaries or the division of labor, organizations negotiate consequential business deals, and political parties negotiate peace agreements. Notably, such negotiations are increasingly realized and supported by electronic commun...

The continued rise of digitalization allows employees to be highly flexible regarding when and where to work, both inside and outside the traditional office, a trend captured in the term new ways of working (NWW). With NWW, increased employee flexibility changes the relationship between supervisor and employees, thereby posing both benefits and new...

Virtual project teams can bring together the best available experts for a task, irrespective of regional or temporal boundaries. At the same time, the management of virtual project teams poses unique challenges due to restricted opportunities for communication and limited direct face-to-face contact. Using research from work and organizational psyc...

In the light of an aging workforce, age differences in workers’ motives are important guidelines for an age-differentiated human resource management. Whereas research has addressed age differences in explicit work values or motives, age differences in implicit motives and in the congruency between implicit and explicit motives (i-e-congruency) have...

This study addresses coping processes as explanation of age-related differences in strain experience. Based on the life-span theory of control, we posit that older workers employ more active problem-focused and more active emotion-focused coping strategies than younger workers, which should mediate age effects on strain at work. The correlation bet...