Grazia Concilio

Grazia Concilio
Politecnico di Milano | Polimi · Department of Architecture and Urban Studies (DASTU)

Master in Engineering, PhD in Economic Evaluation

About

85
Publications
14,907
Reads
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527
Citations
Citations since 2016
43 Research Items
359 Citations
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2016201720182019202020212022020406080
2016201720182019202020212022020406080
2016201720182019202020212022020406080
Additional affiliations
November 2008 - February 2016
Politecnico di Milano
Position
  • Researcher

Publications

Publications (85)
Chapter
The adoption of AI in the public sector processes and operations is already showing significant benefits, improving for example their efficiency and effectiveness in delivering services. In this direction, the EU-funded easyRights project explores the application of NLU techniques to improve service accessibility and in particular to extract from a...
Article
Full-text available
For (im)migrants, understanding how to navigate a host country and how to access the existing social systems and the public welfare ecosystem are among the most difficult and confusing tasks [...]
Article
Alcuni contesti urbani necessitano di una mobilità permanente e flessibile di beni e persone come condizione per la vita collettiva e il sostentamento di base. Per questi contesti la pandemia ha concretizzato sfide che non possono essere analizzate con paradigmi cognitivi di origine americo-euro-centrica.Per la città di Maputo, l'articolo riflette...
Article
Full-text available
The integration of migrants, refugees, and asylum seekers remains a challenge for both public authorities and local communities at the national, regional, and local levels. For migrants, the lack of information and inability to use technology due to insufficient access skills and proficiency in the language of the host country may lead to limited i...
Chapter
Migrants face many barriers when accessing public services due to their lack of legal, procedural and language-related knowledge. This significantly limits their integration into the local community and civic status. Several studies and practices in the field have proved that co-creation is crucial for innovating and adopting solutions for migrants...
Article
Full-text available
The paper identifies a contradiction between data openness and economic value, possibly hiding a ‘market failure’ requiring a more active intervention from the public hand. Though the sheer quantity of data available for free usage is steadily increasing worldwide, its average quality usually stays well below the minimum threshold required for valu...
Preprint
Full-text available
Design can express culture, develop novel concepts and new products, underpin business growth, facilitate social innovation, humanise technology, and support and guide systemic change to deliver a better life. It has been a decade since the time when the EU first recognised design as the source of innovation and included it in the core themes of Eu...
Chapter
Full-text available
It is becoming clearer that data-supported input is essential in the policy making process. But at which point of the process, and in which format, can data aid policy making? And what does an organisation need to turn data into relevant insights? This paper explores the role of data from two perspectives. In the first part, data and data analysis...
Chapter
Full-text available
The wider availability of data and the growing technological advancements in data collection, management, and analysis introduce unprecedented opportunities, as well as complexity in policy making. This condition questions the very basis of the policy making process towards new interpretative models. Growing data availability, in fact, increasingly...
Technical Report
The digital urban and regional landscape in Europe is undergoing significant and profoundly consequential changes under the impetus of a sweeping convergence of critical actors and initiatives, with DIGISER as an unequivocal constituent enjoying growing relevance, consideration, and potential. The ESPON vision and objectives to which DIGISER contri...
Article
Full-text available
More and more, the evaluation of complex projects is being related to the capacity of the project to deal with crucial social, economic, and environmental issues that society is responsible for and with the activation of systemic changes. Within this “mission” perspective, growing attention is given to learning in action. This paper aims at (i) con...
Book
Full-text available
This open access book represents one of the key milestones of PoliVisu, an H2020 research and innovation project funded by the European Commission under the call “Policy-development in the age of big data: data-driven policy-making, policy-modelling and policy-implementation”. It investigates the operative and organizational implications related to...
Book
Full-text available
Beyond the central beating heart and the large and small centralities spread throughout the city, public space does not exist. This statement might appear incorrect because of the fact that, in reality, public space is not at all lacking. It is often significant in its size and evident in its planning. But just as often, it appears poorly maintaine...
Chapter
Urban Living Labs are socio-digital innovation environments in realistic city life conditions based on multi-stakeholder partnerships that effectively involve citizens in the co-creation and co-production of new or reformed public services and infrastructures. This chapter explores the growing phenomenon of Urban Living Labs and analyses the nature...
Chapter
Urban Living Labs are socio-digital innovation environments in realistic city life conditions based on multi-stakeholder partnerships that effectively involve citizens in the co-creation and co-production of new or reformed public services and infrastructures. This chapter explores the growing phenomenon of Urban Living Labs and analyses the nature...
Book
Full-text available
Il presente volume è l’esito del lavoro di consulenza che la società IGPDecaux ha commissionato al gruppo di ricerca Cities in Action Living Lab (CALL) del Dipartimento di Architettura e Studi Urbani del Politecnico di Milano e avente ad oggetto l’elaborazione di un concept, PLAYTIME, per interventi di rigenerazione dello spazio pubblico in contest...
Chapter
The paper aims at exploring how big data can support decision making for and about cities at different strategic levels and temporal perspectives. Big data can improve the effectiveness of urban mobility policy, but such contribution heavily needs to consider the multiplicity of big data, as reflected by three elements: the different sources that p...
Chapter
Full-text available
The relationship between cities and innovation in present times can be regarded from a distinctive perspective. As it is vital to rethink our development patterns, in order to contrast global warming and its ominous threats, cities are themselves concrete materials for innovation. Therefore, cities challenge the very same concept of innovation by a...
Chapter
Full-text available
The focus of design studies has shifted from a product-centric perspective to a perspective in which value is defined by and co-created with the consumer, rather than embedded in the output. The reasoning hence focuses on the interplay between innovation and design processes. Moving from an earlier conceptualization of design-driven innovation, the...
Chapter
The dynamics of change in urban systems are observed interrogating how the interplay between design and the urban dimension can contribute to sparking or fastening the various pathways of innovation. Embedment is a key concept to understand those processes, which unfold mainly as co-evolution processes. The act of embedding represents a design ende...
Book
Full-text available
This open access book represents one of the key milestones of DESIGNSCAPES, an H2020 CSA (Coordination and Support Action) research project funded by the European Commission under the Call “User-driven innovation: value creation through design-enabled innovation”. The book demonstrates that adopting design allows us to embed innovation within the c...
Conference Paper
Full-text available
While keeping a critical eye on these emerging issues, data can also be considered a resource, which comes with a set of already configured practices, particularly if we refer to the technical procedures that allow any user to exploit it. It opens a promising role for design enabling social innovation through more participatory and bottom up approa...
Conference Paper
Full-text available
An increasing computing capability is raising the opportunities to use a large amount of publicly available data for creating new applications and a new generation of public services. But while it is easy to find some early examples of services concerning control systems (e.g. traffic, meteo, telecommunication) and commercial applications (e.g. pro...
Article
Full-text available
In the recent years, new forms of organization have emerged, that have a disruptive power over the existing social and economic system. This phenomenon is challenging the traditional design approach, based on the idea that designers could design services for citizens and public administrations. In the new processes designers and service provider ar...
Article
Full-text available
Starting from a real urban transformation experience related to the need to give a new life to Leonardo da Vinci Square in Milan, the paper explores the “trading zones” activated in this case where the design action is characterized by the absence of any institutional framework or mandate. In relation to such a condition, the authors discuss the na...
Article
This special issue is comprised of five articles which explore the modes and forms of decision-making in open communities, i.e. in organizations having loosely coupled, often informal, structures with flexible and permeable boundaries. These communities are emerging in the public realm and performing actions which can be described as a collective....
Conference Paper
This workshop is intended to help explore a variety of often disconnected viewpoints, experiments, research efforts, and computer programs with the explicit purpose of developing more coherent approaches that help support the maintenance and enhancement of civic intelligence under our current and somewhat ominous circumstances.
Technical Report
Full-text available
Community Participation in Planning (CPiP) was a two year collaborative project involving Ulster University (UK), Community Places (UK), the University of Aveiro (Portugal) and the Politecnico di Milano (Italy). CPiP was funded through the European Union's (EU) Erasmus+ programme, supporting education and training activities in order to foster qual...
Technical Report
Full-text available
2 Community Participation in Planning (CPiP) was a two year collaborative project involving Ulster University (UK), Community Places (UK), the University of Aveiro (Portugal) and the Politecnico di Milano (Italy). CPiP was funded through the European Union's (EU) Erasmus+ programme, supporting education and training activities in order to foster qu...
Conference Paper
This article explores the potentials of crowd mapping as a co-creation process of Intangible Cultural Heritage (ICH). It starts from describing the concept and the relevance of the ICH concept; in the second part it explores crowd mapping as a potential environment supporting and facilitating ICH co-creation. The experience of mappi[na] is later de...
Conference Paper
Full-text available
Citizen engagement, human infrastructure and engaging citizens to facilitate bottom up social innovation through technology is an important part of Human Smart Cities, which was the main focus of the EU MyNeighbourhood project. The main research question addressed in this paper is how to design social software to support neighbourhoods and encourag...
Chapter
This chapter explores some of the most significant potentials of Living Lab environments in urban systems while viewing urban planning as the entire set of transformative practices possible and available in urban contexts. It explores three main potentials of Urban Living Labs, i.e., their being practice-based innovation environments, their capacit...
Chapter
The Smart City is by now a model for the application of Future Internet services and infrastructure towards radical improvements of urban services in terms of efficiency and sustainability. In recent experiences in this area, however, a new vision is emerging that enriches the original concept with the human perspective, as gained through the appli...
Book
Within the most recent discussion on smart cities and the way this vision is affecting urban changes and dynamics, this book explores the interplay between planning and design both at the level of the design and planning domains’ theories and practices. Urban transformation is widely recognized as a complex phenomenon, rich in uncertainty. It is th...
Article
Full-text available
The paper treats of the potential of the Open Content Systems for collaborative planning starting from the analysis of a planning experience. The first part describes a share of the planning history of the Management Agency of Torre Guaceto’s Natural Reserve and analyses the evolving nature of the organizational and cognitive frameworks of the plan...
Chapter
Urban Living Labs are socio-digital innovation environments in realistic city life conditions based on multi-stakeholder partnerships that effectively involve citizens in the co-creation and co-production of new or reformed public services and infrastructures. This chapter explores the growing phenomenon of Urban Living Labs and analyses the nature...
Article
Smart Cities have often been associated with an extensive ICT infrastructure supporting citizens to learn. A Human Smart City focuses on its citizens and the human infrastructure they create being key actors of city making processes with a special attention on service design, development and delivery. A Human Smart City leverages technology to enha...
Article
Full-text available
A particularly mild approach in money supply over three decades at the international level has encouraged the piling up of substantial amounts of debt through urban investment, particularly in less competitive systems . It appears therefore necessary ato elaborate stringent "urban financial statements", through a kind of digital agenda able to prov...
Article
The large spreading of e-democracy and e-participatory tools and environments showed, and is still showing, that technologies offer new direction for dealing with the challenge of scaling the deliberative democracy perspective up to the urban governance scale [24] [37]. The recent growth of Urban Living Labs and Human Smart City initiatives is disc...
Conference Paper
Full-text available
Purpose – The proposed paper discusses the role of public institutions in fostering innovation of public services, focussing on the emergent nature of innovation. In particular it analyses the opportunity for urban administrations to play the role of “growers” (i.e. “capturers, ”, drivers and facilitators) of scaling-up processes, of urban forces s...
Conference Paper
Full-text available
Purpose – More and more cities are challenged by the general ineffectiveness of the public spending programme management and by the economic crisis. This affects the quality of urban services and the quality of urban lives. Coherently with this trend an international discussion started on the governance model behind urban service production: a mode...
Article
The paper discusses the concept of “urban smartness” starting from the early results of the Periphèria Project. Periphèria is a 30-month pilot B action funded by the European Commission under the CIP ICT PSP Programme and it aims at deploying convergent Future Internet platforms and services for the promotion of sustainable lifestyles in and across...
Chapter
Urban spaces represent the arena where sustainability principles challenge traditional design approaches and tools at most. Urban design needs to be re-conceptualized in order to respond to the sustainability challenge and at the same time, to keep a solid anchorage to local context identities and local cultures. Many indicators have been identifie...
Article
Land use planning and policy making for environmental systems involve uncertainty, long time scales, and complex socio-natural systems and processes; most decisions are often characterized by conflict and tension and give rise to disagreements which are widely considered and managed as disagreement about socio-environmental values. Although the gro...
Article
This paper maps the EU27 national urban planning systems according to the provisions for citizens involvement at various stages of the decision making process. It also analyzes the scope and potential for ICT implementation in support to public participation as framed within the existing EU and Member State legislative and regulatory framework. To...
Article
Participatory planning experiences highlight the crucial role of cognitions produced, shared and used throughout participatory processes. The construction of spatial plans is more and more intended as a socio/political activity producing highly cognitive visions able to guide collective action and make a common good of it.In accordance with the vie...
Article
This chapter looks at strategy-making by abandoning the vision of strategy as an end-product and considering that the future is changing along the path from present to future. The attempt to re-conceptualise strategy-making starts from considering modes for complex organisations to develop a strategy by using, producing and appropriating knowledge...
Book
This book discusses strategic spatial planning with emphasis on the role of values and cognitions dynamics within the planning-evaluation interplay. In the book, values and cognitions dynamics are investigated as crucial aspects of planning practices devoted to the development of strategic actions strictly linked to spatial contexts. Different meth...
Article
In this chapter the authors investigate a tool integration perspective to support knowledge management and exchange between Web-based and traditional collaborative environments. In particular they discuss the integration between a tool (CoPe_it!) supporting collaborative argumentation and learning in Webbased communities of practices and a hypermed...
Article
Full-text available
When dealing with environmental plans, participation is considered crucial but hard work still has to be done in order to make participatory knowledge really operative. Tools and approaches to knowledge management are required that make participatory knowledge, which is produced, shared, and used along the planning action, available to the action i...
Conference Paper
Full-text available
In the spatial planning domain decision-making processes are carried out in knowledge intensive environments and aim at developing spatial plans as sort of future scenarios containing strategic prescriptions. These scenarios evolve along the decision making process and together with the emerging and evolving cognitive context. Consequently, trackin...
Article
Purpose The purpose of this paper is to propose a methodological framework for assessing coordination in information intensive processes in a perspective of government innovation needs. Design/methodology/approach In the literature on e‐government most of the assessment efforts challenge mere technological issues, completeness of supplied services...
Article
This paper presents the results of an on-going research project aiming at developing GraviCS, an information system supporting local government and citizens in managing argumentations during the setting up of a Regional Natural Park in Southern Italy. We consider that organizational memory, structured within information systems supporting decision-...
Conference Paper
The paper presents some preliminary results developed throughout a research work aiming at capturing and making available short-term organizational memory in order to support specific decision making processes. It introduces, with regard to the environmental planning domain, a conceptual model describing the production and use of both short and lon...
Conference Paper
Full-text available
The proposed contribution presents the results of an on going research work aiming at the implementation of a knowledge based system devoted to supporting the local government and the citizenship during the setting up process of a Natural Protected Area in Southern Italy. The system architecture integrates Group Decision Support Technology already...
Article
This paper introduces the concept of Spatial or Territorial Impact Assessment as a new tool for balanced urban or regional planning from a long-term sustainability perspective. It then argues that modern scenario methods may be a useful complement to pro-active and future oriented urban or regional strategic thinking. A cognitive interactive model...
Article
Full-text available
In this study we investigate an urban planning problem where an area is to be rehabilitated. The area is divided into several subareas any of which could be the starting point for the rehabilitation process. The ultimate goal is to find a rank order for the alternative subareas which specifies the rehabilitation process. If all information were giv...
Article
Uncertainty often appears in modelling environmental systems, in particular uncertainty concerning the data and the relations between the system components. A fuzzy set theory approach is used in this study to help solve this problem of subjectivity in the determining the system parameters involved. Fuzzy rule-based models are usable both in “soft”...
Chapter
This contribution discusses the inadequacy of instrumental rationality when dealing with environmental problems, and thus facing complexity and uncertainty characterising both cognitive models and organisations involved. This issue is seen as crucial in environmental planning practice, a field where traditional evaluation processes present many und...
Article
Full-text available
In land-use planning and management, problems of "identity", "community" and "multi-culturalism", emerging when analysing the relationship between "local" and "global", are topical issues. However, the need to recover and recognise local identities can often lead to review and recycle old concepts of comunitarism. Instead in this paper communities...