Gordon Burtch

• University of Minnesota

Recent studies suggest large language models (LLMs) can generate human-like responses, aligning with human behavior in economic experiments, surveys, and political discourse. This has led many to propose that LLMs can be used as surrogates or simulations for humans in social science research. However, LLMs differ fundamentally from humans, relying...

Gender bias distorts the economic behavior and outcomes of women and households. We investigate gender biases in property taxes. We analyze records of more than 100,000 property tax appeal hearings and more than 2.7 years of associated audio recordings, considering how panelist and appellant genders associate with hearing outcomes. We first observe...

Recent studies suggest large language models (LLMs) can exhibit human-like reasoning, aligning with human behavior in economic experiments, surveys, and political discourse. This has led many to propose that LLMs can be used as surrogates for humans in social science research. However, LLMs differ fundamentally from humans, relying on probabilistic...

Social ventures (organizations that seek to address social or societal problems) fundraising through crowdfunding compete for contributions. Thus, they often involve major donors to influence the contributions of smaller donors. We examine what type of major-donor contribution scheme is most likely to attract smaller donors. In particular, we exami...

The overturning of Roe v. Wade has led to numerous states enacting new abortion restrictions. However, limited empirical evidence exists regarding the general mental health impact of these bans. Leveraging the nationwide Household Pulse Survey, we evaluate the impact of emergent gestational limits and outright bans on self-reported mental health st...

Recent work has emphasized the disproportionate bias faced by minorities when interacting with law enforcement. However, research on the topic has been hampered by biased sampling in administrative data, namely that records of police interactions with citizens only reflect information on the civilians that police elect to investigate, and not civil...

Generative artificial intelligence technologies, especially large language models (LLMs) like ChatGPT, are revolutionizing information acquisition and content production across a variety of domains. These technologies have a significant potential to impact participation and content production in online knowledge communities. We provide initial evid...

How large language models are influencing online communities.

Crypto donations now represent a significant fraction of charitable giving worldwide. Nonfungible token (NFT) charity fundraisers, which involve the sale of NFTs of artistic works with the proceeds donated to philanthropic causes, have emerged as a novel development in this space. A unique aspect of NFT charity fundraisers is the significant potent...

Problem definition: We estimate the impact of electric vehicle (EV) charging stations on volumes of consumer foot traffic received by nearby retail establishments. We also explore the conditions under which any effects manifest. Methodology/results: We use a differences-in-differences design, exploiting the staggered introduction of Tesla Superchar...

Recent shifts in societal discourse have led digital platforms to support equity, inclusivity, and diversity by introducing identity-signaling features, for example, indicators of owner race or gender. In this work, we explore whether, when, and how using those features may impact retailer demand. We tackle this question via a multimethod study. We...

Biases on online platforms pose a threat to social inclusion. We examine the influence of a novel source of bias in online philanthropic lending, namely that associated with religious differences. We first propose religion distance as a probabilistic measure of differences between pairs of individuals residing in different countries. We then incorp...

Ample anecdotal evidence in the media notes that many businesses seek to 'silence' negative reviews, e.g., via legal threat. Despite attention toward this issue, we are aware of no systematic analyses addressing it. We address that gap here, leveraging review data from TripAdvisor.com. First, we estimate that ~1% of truthful reviews are deleted wit...

In many instances, online contest platforms rely on contestants to ensure submission quality. This scalable evaluation mechanism offers a collective benefit. However, contestants may also leverage it to achieve personal, competitive benefits. Our study examines this tension from a status-theoretic perspective, suggesting that the conflict between c...

In online dating platforms, users tend to focus their attention on a subset of popular peers, leading to congestion. We consider the potential efficacy of an informational intervention, namely, the disclosure of peers’ recent demand. We evaluate our treatment’s efficacy in mitigating congestion and improving matching efficiency, conducting a random...

As more individuals consider permanently working from home, the online labor market continues to grow as an alternative working environment. While the flexibility and autonomy of these online gigs attracts many workers, success depends critically upon self-management and workers' efficient allocation of scarce resources. To achieve this, freelancer...

To what extent are individual or organizational biases affected by racially salient events? We propose that acts of discrimination and the individual biases that undergird them are sensitive to high-salience events and will oscillate with the salience of the focal attribute. In short, that the propensity to discriminate reflects both individual and...

We present a multi-year study of the rollout of Body-Worn Cameras (BWCs) to the New York City Police Department (NYPD). Our study adds to the prior body of work by clarifying some of the discord within it, particularly with respect to large urban police departments. We estimate the effect of BWC deployment on precinct volumes of citizen stops, arre...

Despite their promise, popularity, and rapid growth, the transit implications of ride-hailing platforms (e.g., Uber, Lyft) are not altogether clear. On the one hand, ride-hailing services can provide pooling (i.e., traffic reductions) advantages by efficiently matching customer demand (i.e., trips) with resources (i.e., cars) or by facilitating car...

This study examines the role of text-based direct messaging systems in online labor markets, which provide a communication channel between workers and employers, adding a personal touch to the exchange of online labor. We propose the effect of workers’ use of the direct messaging system on employers’ hiring decisions and conceptualize the informati...

We theorize peer awards’ effects on the volume and novelty of creative user-generated content (UGC) produced at online platform communities. We then test our hypotheses via a randomized field experiment on Reddit, wherein we randomly and anonymously assigned Reddit’s Gold Award to 905 users’ posts over a two-month period. We find that peer awards i...

Massive online open courses (MOOCs) are a booming phenomenon in the digital era. However, the online nature of educational delivery via MOOCs creates every opportunity for digital distraction and procrastination, resulting in difficulties for students and instructors. According to a new study in Information Systems Research, the authors Ni Huang (U...

The gig economy comprises a large portion of the workforce in today’s economy. The gig economy has low barriers to entry, enabling flexible work arrangements and allowing workers to engage in contingent employment, whenever, and in some cases, such as online labor markets, wherever, workers desire. And many of the workers seek and complete work via...

Practice or Policy Abstract

We design a series of online performance feedback interventions that aim to motivate the production of user-generated content (UGC). Drawing on social value orientation (SVO) theory, we develop a novel set of alternative feedback message framings, aligned with cooperation (e.g., your content benefited others), individualism (e.g., your content was...

Extending recent work on market mechanisms in new fintech offerings, we explore the implications of a key mechanism in online crowdfunding-the use of a provision point. Under a provision point mechanism (otherwise known as all-or-nothing or fixed fundraising scheme), the fundraiser, typically an entrepreneur, only receives funds pledged toward his...

This study examines how social network integration (i.e., integration of online platforms with other social media services, for example, with Facebook or Twitter) can affect the characteristics of user-generated content (volume and linguistic features) in the context of online reviews. Building on the social presence theory, we propose a number of...

Individuals' actions in online social contexts are growing increasingly visible and traceable. Many online platforms account for this by providing users with granular control over when and how their identity or actions are made visible to peers. However, little work has sought to understand the effect that a user's decision to conceal information m...

Online crowdfunding has received a great deal of attention from entrepreneurs and policymakers as a promising avenue to fostering entrepreneurship and innovation. A notable aspect of this shift from an offline to an online setting is that it brings increased visibility and traceability of transactions. Many crowdfunding platforms therefore provide...

We analyze patterns of online lending between individuals using data drawn from Kiva, a global crowd-funding platform that facilitates pro-social (peer-to-peer) lending. Our analysis, which employs a data set capturing more than three million individual lending transactions between 2005 and 2010, considers the dual roles of geographic and cultural...

Crowd-funded markets have recently emerged as a novel source of capital for entrepreneurs. As the economic potential of these markets is now being realized, they are beginning to go mainstream, a trend reflected by the explicit attention crowdfunding has received in the American Jobs Act as a potential avenue for economic growth, as well as the rec...

Crowd-funding markets have recently emerged as a new source of capital supporting entrepreneurial ideas and ventures. In these markets, any individual is capable of proposing an idea, and interested others can then contribute funds in support of it. Given the recency of crowd-funding's emergence, participants' behavior in these markets is not yet w...

Crowd-funding markets have recently emerged as a new avenue for entrepreneurs to raise funds. In these markets, any individual can pitch ideas and interested others can then invest in them. These markets provide investors with rich information on the investment decisions of prior others, thus they are rife with the potential for social influence. W...

Craftsmanship is a concept often left unaddressed in the IT innovation literature. Further, this literature often fails to consider innovation that involves human labor on the shop floor. With the sheer volume of organizations that operate in craft-based industries, placing a strident focus upon craftsmanship and predominantly innovating on the sho...