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Gopalakrishnan Narayanamurthy

Gopalakrishnan Narayanamurthy
University of Liverpool Management School, Liverpool, United Kingdom · Operations & Supply Chain Management

Senior Lecturer, Operations & Supply Chain Management, University of Liverpool Management School, UK

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83
Publications
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933
Citations

Publications

Publications (83)
Article
The ongoing competition between traditional vehicle manufacturers and technology companies for quickly developing autonomous vehicles (AVs) and gaining early traction in the market is well known. However, some issues need to be cleared regarding the antecedents of the behavioral intention to use AVs. In this context, we conducted a meta-analysis us...
Article
Full-text available
Healthcare 3D printing (3DP) is in nascent stage and some service providers are facilitating its adoption across hospitals in the world. There is limited research on healthcare 3DP services, the business models of such service providers, the value they provide to the surgeons and the hospitals and the co-creation process needed to deliver such serv...
Article
Learning outcomes Learning outcomes are as follows: to understand the need for a small business to expand geographically; to evaluate the business dynamics and challenges faced by an entrepreneur during the business life cycle; and to analyze the geography and create a growth strategy for small business setup in a phase where competition is moving...
Article
Senior executives must make strategic decisions on (re)configuring global value chains (GVCs) in a post-COVID-19 world, with digital technologies playing a decisive role in enabling decision-making on both the reconfigurations and their implementation. Against this backdrop, the paper explores in depth how executives can leverage and combine big an...
Article
Full-text available
Smart wearable technology devices have enabled digital tracking and management of health and fitness parameters. To explore the antecedents and consequences of the adoption of wearable devices, we did a series of meta-analysis using the theoretical frameworks of the Technology Acceptance Model (TAM), the Unified Theory of Acceptance and Use of Tech...
Article
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The sharing economy provides short‐term access to products without the risks associated with ownership. While extant research primarily examined it in the context of affluent consumer segments, the sharing economy may offer opportunities for consumers at the base of the economic pyramid, where ownership risks prevent access to products that could c...
Article
The current research explores the contingencies behind the acceptance or rejection of digitized business model innovation at the Bottom of the Pyramid (BoP). Building on the existing literature on business model innovation and using the lens of stakeholder theory, we explore the contingencies that decide the success or failure of digitized business...
Article
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Scaling social impact is a challenge innovative social firms operating in resource-constrained BoP markets must address while also ensuring profitability. However, how scaling occurs is scarcely understood. By building on case studies of two India-based health care social enterprises, we make four important contributions to improve understanding of...
Article
Information and communication technologies (ICTs) are known for supporting healthcare services in dealing with adverse situations. However, little is known on the contribution of ICTs in a prolonged catastrophic crisis involving a new disease, such as the COVID-19 pandemic. In this study, we carry out an exploratory investigation of which ICTs cont...
Article
Background: Alternative approaches to analyzing and evaluating health care investments in state-of-the-art technologies are being increasingly discussed in the literature, especially with the advent of Healthcare 4.0 (H4.0) technologies or eHealth. Such investments generally involve computer hardware and software that deal with the storage, retriev...
Article
The objective of this article is three-fold. First, it aims at identifying the main teaching practices and information and communication technologies (ICTs) used to teach Operations Management (OM) in emerging economies during COVID-19 outbreak. Second, it investigates the effect of contextual characteristics on the adoption level of those teaching...
Article
Full-text available
Dynamic business environments throw up many challenges for senior executives. To make strategic decisions in such environments, it is crucial for them to find the right fit between the intelligence required for decisions, and how their companies gather and process intelligence. This paper conceptualizes a ‘ Decision Intelligence’ framework for achi...
Article
Purpose The purpose of this paper is to explore the impact of decision model innovation (DMI), set on the decision-making support for the customers, on customer satisfaction and the firm’s competitive productivity (FCP). Design/methodology/approach This study operationalizes the concept of DMI by developing a decision support journey (DSJ) model f...
Article
Healthcare institutions have been working to improve the efficiency and effectiveness of the service delivered. The literature has argued that their capabilities have a direct effect on service outcomes. Research has explained how their capabilities can be enhanced by implementing high-performance work practices (HPWP) bundles and how these bundles...
Article
Strategy tools and frameworks are crucial for managers to navigate their business environment and formulate strategies. Extant research has focused on the characteristics, dimensions, applications, and impact of traditional tools. However, there are questions regarding the suitability of these tools to the increasingly dynamic environments faced by...
Article
This research examines the implications of COVID-19 on the relationship between organizational learning and operational performance in service organizations. By using social learning theory and transactive memory system theory, we developed competing hypotheses on how organizational learning and COVID-19 outbreak interact with each other to explain...
Article
Purpose - This paper aims at examining the impact that COVID-19 pandemic and its related work implications have on the relationship between lean implementation and services performance. Design/methodology/approach - We surveyed service organizations that have been implementing lean for at least two years, and remotely maintained their activities d...
Article
COVID-19 outbreak has implied significant changes in the way service organizations work, affecting employees’ routine and activities. At the same time, the advent of Industry 4.0 (I4.0) introduced new technologies that might facilitate such activities, mitigating the COVID-19’s implications. The objective of this research is two-fold. First, we aim...
Preprint
UNSTRUCTURED This paper examines the trends, challenges, and theoretical gaps in Healthcare 4.0 (H4.0) technologies in hospital investment decisions. For that, we searched journal articles in four widely known databases and screened the retrieved documents to obtain a publications’ portfolio. Our findings show the multidisciplinary source of resear...
Article
This study aims at examining the effect of Healthcare 4.0 (H4.0) implementation on healthcare costs’ reduction in hospitals located in developing economies. For that, 159 middle and senior leaders from hospitals located in Brazil, India, Mexico and Argentina were surveyed regarding their adoption level of H4.0 technologies and cost reduction improv...
Article
Full-text available
The purpose of this study is to understand how suppliers respond to institutional pressure in an uncertain environment and what impact do these responses have on their financial performance as well as on cleaner production. Semi-structured interviews were conducted with 20 Tier 1 suppliers to automotive companies (OEM) in India, which is widely cit...
Article
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Farmers submit claims to insurance providers when affected by sowing/planting risk, standing crop risk, post-harvest risk, and localized calamities risk. Decision making for settlement of claims submitted by farmers has been observed to comprise of type-I and type-II errors. The existence of these errors reduces confidence on agri-insurance provide...
Article
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The uncertainty associated with the location, severity and timing of disaster makes it difficult for the humanitarian organization (HO) to predict demand for the aid material and thereby making the relief material procurement even more challenging. This research explores whether options contract can be used as a mechanism to aid the HO in making pr...
Article
In this study we identify bundles of technologies and associated implementation barriers that could be viewed as part of Healthcare 4.0 (H4.0) and test their impact on performance improvement in a sample of hospitals. For that, we carried out a cross-sectional study with 181 leaders from hospitals in different countries that have already started H4...
Article
Purpose The purpose of this paper is to critically review and explore how organizations knowledgeably respond to unfavorable institutional environments that exert institutional pressures and thereby limit their decision-making and eventually their actual behavior. Design/methodology/approach Based on a thorough structuration and analysis of the li...
Article
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In this paper, we employ bibliometric analysis to empirically analyse the research on social entrepreneurship published between 1996 and 2017. By employing methods of citation analysis, document co-citation analysis, and social network analysis, we analyse 1296 papers containing 74,237 cited references and uncover the structure, or intellectual bas...
Article
This paper examines pathways to implement a high-performing Lean Automation (LA). We asked 61 manufacturers from Brazil and India that are undergoing a lean implementation together with the adoption of disruptive digital technologies from Industry 4.0 (I4.0) to indicate their implementation sequence. We then used multivariate data techniques to ana...
Article
Full-text available
Disasters lead to breakdown of established Information and Communication Technology (ICT) infrastructure. ICT breakdown obstructs the channel to gather real-time last mile information directly from the disaster-stricken communities and thereby hampers the agility of humanitarian supply chains. This creates a complex, chaotic, uncertain, and restric...
Article
Studies on the influence of contingency factors on the introduction of novel digital technologies into high-complexity systems, such as hospitals, are still incipient. As the introduction of Healthcare 4.0 (H4.0) usually implies in high capital expenditures and requires a more skilled labor force, such understanding gains relevance when considering...
Article
One of the responses to the fight against climate change by the developing world has been the large-scale adoption of solar energy. The adoption of solar energy in countries like India is propagating mainly through the development of energy producing photovoltaic farms. The realization of solar energy producing sites involves complex decisions and...
Article
Value stream analysis is a very useful approach in the identification of non-value adding wastes and developing a systemic plan for achieving process improvement. However, traditional value stream mapping fails in considering the inherent variability of processes, hence reinforcing improvements that might not lead to significant results. In this se...
Article
In this paper, we develop an assessment framework to evaluate the systemic greenness of a tyre manufacturing unit by capturing the interactions between the green practices implemented. By reviewing the existing literature, we propose a stakeholder-based green practices framework comprising of operation strategy practices, process practices, employe...
Article
Learning outcomes The learning objectives have been prepared in accordance with the Blooms Taxonomy (Engelhart et al. , 1984). After completion of this case, students would be able to examine and expand the concept of institutions (i.e. a sport as an institution in this case) and understand how important it is to incorporate them in the policy leve...
Article
India continues to experience strong challenges in the agriculture sector due to its increasing supply-demand gap, which is attributed to the increasing population, rapid urbanization, low productivity, absence of automation, weak infrastructure support, small and scattered land holdings, and migration of labour force to other sectors. Farm mechani...
Article
Despite the vast amount of research on business model innovation, little is known about what decision-makers must consider while innovating access-based business models in the context of frontier markets. To address this research gap, we develop a comprehensive framework for access-based business model innovation in frontier markets. A participativ...
Article
Implementation of lean thinking (LT) in the service sector has been widely reported. Although few studies describing the application of LT in software development (SD) are available, not many are from an emerging market such as India. Our study addresses this gap by using a single-case study methodology to understand the lean approach adapted by a...
Article
Datri Blood Stem Cell Donors Registry (DATRI), a not-for-profit social venture established in 2009 with 3,000 donors, was India’s largest stem cell donor registry. Since 2009, it had expanded until its donor base was over 267,000. While DATRI continued to work towards its vision to find a matching donor for every patient in need of life-saving stem...
Data
Supplemental Material, ABS_for_the_BoP_-_Executive_Summary - Access-Based Services for the Base of the Pyramid
Data
Supplemental Material, Access-Based_Services_for_the_BoP_-_Web_Appendix - Access-Based Services for the Base of the Pyramid
Article
Subject area The subject areas are family-owned business, entrepreneurship and strategic management. Study level/applicability The target audiences for the case study are BBA and MBA students and management trainees who are interested in learning about family-owned business and the problems faced by them when generations change. This case can be...
Article
Purpose The purpose of this study is to document the experience and impact of implementing lean thinking (LT) in an Indian healthcare institution. Design/methodology/approach A detailed review of literature documenting the experience of implementing LT in healthcare institutions is carried out. Review revealed that there is a dearth of documenta...
Article
Purpose Before initiating the implementation of change for transforming and improving an organization through lean thinking (LT), it has to first select a right value stream. Several implementation studies have been documented in literature, but not many studies have addressed this issue of value stream selection. The purpose of this paper is to p...
Article
Several of the firms have failed to achieve targeted performance in their low-cost country sourcing (LCCS) projects. A clear need exists to understand what drives the performance of LCCS projects and how they can be worked around for achieving the targeted performance. In this study, we evaluate the impact of LCCS project's characteristics on their...
Article
Full-text available
One key challenge for consumers at the base of the pyramid (BoP) is access to products that could transform their livelihood, leading to nonconsumption as the dominant pattern. Previous studies have claimed that nonconsumption could be addressed with services offering access to goods without ownership. Drawing on expected utility theory, we conduct...
Article
We develop a lean readiness framework and an assessment methodology to quantify the readiness of healthcare institutions for implementing lean. We use stakeholder theory and work with a lean implementation team responsible for process improvement in a healthcare group to develop the framework. The framework uses fuzzy based input derived from the s...
Article
Purpose Indian healthcare system, especially in rural India faces several problems that prevents it from achieving universal and sustainable healthcare coverage. Purpose of this study is to capture such problems through expert opinions and provide solution concepts that are derived from other similar scenarios. Design/methodology/approach Delphi...
Article
Subject area The case specifically discusses the role of stakeholders and non-market forces and how they can potentially influence the strategic choices of firms. Participants need to have some basic understanding of non-market forces, and stakeholder theory. The case is suitable for courses on sustainable supply chain management, closed loop supp...
Article
Purpose Purpose of this study is to identify and understand the obstacles and drivers of financial investors while deciding upon investment opportunities in emerging markets. Design/methodology/approach Relevant factors for financial investors in emerging markets were identified through a literature review and a series of expert interviews. Iden...
Article
Full-text available
Subject area Business internationalization into emerging markets. Study level/applicability BA Level. Case overview On March 23, 2014, Yves, Patrick and Pascal were on their flight back from Udaipur, India, to Zurich, Switzerland thinking about all the experiences they had during the last 12 months and especially in the last three weeks when t...
Article
Purpose Lean thinking (LT) has been implemented in various manufacturing and service sectors. But, only a few published research articles have developed a framework describing the procedure for implementing LT in an educational institute. The purpose of this paper is to develop and demonstrate a framework that can provide a structured procedure fo...
Article
Many academic and practice articles have been published in healthcare operations management literature documenting the experience of implementing lean thinking (LT) in healthcare institutions. But, none of them have developed a procedure for assessing the implementation of LT in healthcare institutions Lack of assessment procedures make it difficul...
Article
Even though tyre sector within rubber industry has been recognized to be the major contributor towards environmental pollution, hardly any study has been done to assess the processes involved and its associated wastes to reduce the detrimental impact on the environment. In addition, with the challenges and competitions existing in Indian manufactur...
Article
Purpose Assessing the outcome of lean transformation journey has been of interest to both researchers and practitioners. Various qualitative and quantitative assessment methodologies have been proposed in literature to track and measure the degree of leanness attained. The purpose of this paper is to understand the evolution of this leanness asses...
Article
Purpose The purpose of this paper is to describe a leanness assessment methodology that takes into account the interaction between lean elements for computing the systemic leanness and for assisting continuous improvement of lean implementation. Design/methodology/approach Key elements determining the leanness level were identified by reviewing...
Article
Subject area Human Resource Management & Social Entrepreneurship. Study level/applicability The target audiences for the case study are undergraduate and postgraduate (e.g. BSc, MSc as well as MBA) students and also management trainees and executives who are interested in understanding the social capital enhancing practices, policies and strategie...
Article
Subject area The subject area is international business and global operations. Study level/applicability The study includes BSc, MSc and MBA students and management trainees who are interested in learning how an industry can be assessed to make a decision on market entry/expansion. Even senior management teams could be targeted in executive educ...
Article
Subject area Human Resource Management and Public Sector Management. Study level/applicability The target audiences for the case study are BSc, MSc and MBA students and management trainees and executives who are interested in learning the human resource (HR) practices, policies and strategies adopted by the world’s largest commercial employer to e...
Article
Full-text available
Current study documents the Corporate Social Responsibility (CSR) experience of a multinational corporation named Trunz Water Systems (TWS) in India. Water shop concept, an access-based model is developed for delivering clean drinking water to Bottom of Pyramid (BoP) population in India. Finally, this study links the experience of TWS with several...
Article
There are many aspects that should be considered while implementing ISs in pharmaceutical companies. This is due to the various regulations and standards that the governmental authorities impose on these companies. In addition, any audit from US Food and Drug Administration (FDA) or other authorities will require computer system validation to be pe...
Article
Purpose In supply chain (SC) literature, many researchers and practitioners have studied the design of upstream network comprising of suppliers. Very few studies exist in literature describing the design of downstream network comprising of distributors, warehouses, retailers, etc. Possible reason behind it could be that the design of downstream net...
Article
Full-text available
Purpose – Sustainability as a construct is still debated and is yet to attain a consensus among researchers and practitioners. Sustainable development has been seen differently by players from different industry sectors. There is need to understand the commonality prevailing on sustainability practices across different industry sectors to arrive at...
Article
Subject area Human Resource Management (HRM), Industrial Relations, Labor Law (Indian business context), Organizational Behavior, Trade Union and Employer-Employee Relationship. Study level/applicability Academic students (MBA and BBA), management trainees, HR managers and top management of organizations interested in understanding the importance...
Article
Title – Launch of Roulette – a premium brandy in India by JDPL. Subject area – Launch strategies, marketing techniques and data analytics procedure adopted by a firm before launching a new product. Study level/applicability – Academic students and management trainees who want to learn the methodology adopted by firms with respect to strategic man...
Article
Full-text available
Contemporary organizations dealing with software development are under immense pressure to deliver their software products quickly, within the prescribed time frame, and with the highest quality and lowest cost, knowledge working involves more dynamicity, invisibility, and uniqueness. To remain competitive, organizations are trying out the principl...
Conference Paper
Full-text available
Purpose-Education philosophy has stated set of objectives and best practices that is to be achieved through the education and present education institutes target certain set of practices and objectives. Need arises to benchmark and understand the status of current objectives targeted with the best practices proposed in education philosophy. Desig...
Article
In 2012, Belcolor AG was a Swiss SME offering parquet flooring solutions primarily for the Swiss real estate market. While having focused traditionally on its role as a trading company and intermediary between private as well as corporate end customers and local craftsmen, the changing market conditions forced Dr. Stefan Krummenacher, CEO of Belcol...
Article
An hour past midnight, Jeff Mitchell, the CEO of CROSSROADS Inc., was staring at the darkness outside his office window from 15th floor of the company’s headquarters. He was feeling quite nostalgic although it was only about a year ago that he had faced a similar situation. Back then, he had succeeded in convincing the Board of Directors to enter i...
Article
An hour past midnight, Jeff Mitchell, the CEO of CROSSROADS Inc., was staring at the darkness outside his office window from 15th floor of the company’s headquarters. Tomorrow would be another challenging day as he had to present CROSSROADS Inc.’s quarterly earnings to the board of directors. The company’s revenue growth had been consistently retar...
Article
A Swiss luxury & lifestyle retailer wanted to enter the Indian market. To figure out the optimal market entry strategy, the senior executive team approached the Head of the Swiss Business Hub India of Switzerland Global Enterprise, Michael Enderle, in December 2012 to get his advice. Michael knew that although the Indian luxury market was small in...
Article
Trunz Water Systems AG (TWS) was founded in 2007 by a team of 12 experts from water treatment, metal construction and project management. TWS was the youngest business unit of the Trunz Group, a leading metal construction company from Switzerland with 40 years of history. TWS manufactured and distributed sustainable and cost efficient solutions for...
Article
In this work, a nurse call system is designed and developed which provides continuous monitoring of patient's status. The system helps in assisting patients who are bedridden and have no other means of communication with medical staffs in the absence of their caretakers. The conventional nurse call systems employ push button switches mounted near h...
Conference Paper
Full-text available
Eye, an organ associated with vision in man is housed in socket of bone called orbit and is protected from the external air by the eyelids. Hypertensive retinopathy is a one of the leading cause of blindness amongst the working class in the world. The retina is one of the "target organs" that are damaged by sustained hypertension. Subjected to exce...
Chapter
To design a portable low cost Cranial Electrotherapy Stimulator (CES) and to study the corresponding brain activity electrically. To design a portable low cost Cranial Electrotherapy Stimulator (CES) and to study the corresponding brain activity electrically. The designed stimulator was used as an external trigger and the impact was analyzed using...
Article
Full-text available
Prosthetic limbs are commonly used by people with limb loss (acquired amputation) and limb absence (congenital deficiency) to restore or imbue some of the function and/or cosmesis of an anatomical limb. Prosthesis is part of the field of biomechatronics, the science of using mechanical devices with human muscle, skeleton, and nervous systems to ass...
Article
Full-text available
The Ministry of Environment & Forests notified the Biomedical Waste (management & handling) Rules, 1998" (BMW Mgt) in July 1998. In accordance with the rules, every hospital generating BMW needs to set up requisite BMW treatment facilities on site or ensure requisite treatment of waste at common treatment facility. No untreated BMW shall be kept st...
Article
In this work, Ant Colony Optimization (ACO) algorithm based applications have been developed and implemented for effective bed allocation system for patients and job scheduling system for employees of hospital. For the task of assigning beds to patients, constraints considered were total number of beds available, number of beds available unoccupied...

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