Giuseppe Catenazzo

• PhD
• Head of Research at AUS American Institute of Applied Sciences in Switzerland

This study investigates the correlation between financial literacy and the adoption of digital platforms among women teachers on their savings. Recognizing a gap in the existing literature, this research aims to explore how financial literacy influences the utilization and perception of digital financial technologies within this demographic group....

This paper explores how the severity of a service failure experienced during a recent flight for tourism influences loyalty to the respective airline. Results from an online survey show that tourists who experienced a minor issue during their flight exhibited equivalent loyalty to the airline to those who did not experience any problems. However, t...

This study replicates and extends in France an exploratory study run in Italy on travellers’ choice for a high-speed train service for leisure. We specifically analysed the effect of the country of origin of two train operating companies, i.e. a domestic versus a foreign carrier, and ticket price on travellers’ interest in a single high-speed train...

Purpose This study investigates two moderators of the effects of manufacturers' recovery efforts following a product defect on customers' perceptions of product quality: the severity of the product defect and whether the recovery efforts were covered under warranty or not. Design/methodology/approach A total of 478 USA customers who purchased a ne...

During the pandemic, transportation industries have heavily suffered from the overall lack of passengers. A substantial share of employees have has been laid-off, and others have turned to different industries. As mass vaccinations begin worldwide, movement restrictions will continue to evolve and disappear in the months to come, and new opportunit...

Services make most of the value in developed economies. In knowledge-based (credence) services, during each transaction, clients look for transmission of value through advice, information, knowledge, or counselling. Providers and clients interact during the service profusion; the human nature of these transactions makes errors inevitable. This chap...

Despite manufacturers’ efforts to improve quality, customers frequently experience product defects. Based on expectation confirmation theory, hypotheses concerning the effects of experiencing product defects on overall quality perceptions and loyalty to the product manufacturer have been developed and tested. Our results show that experiencing prod...

Despite manufacturers’ efforts to implement stringent quality control and monitoring of their production processes, products can still fail. In contrast to the abundant literature on service failures, research on product defects is surprisingly scarce. When there are product failures customers may choose to complain and eventually have their produc...

In this paper, we present the results of a survey we conducted to unveil the perceptions on accounting services of managing directors of very small enterprises (VSEs) in Canton Geneva, Switzerland. 153 out of a random sample of 1,018 company directors answered our mail survey in May to June 2009. Among our results, we observe that most VSE director...

Regulations around the world are forbidding incandescence bulbs in an attempt to curb electricity consumption. However, lighting occupies a very small share in the total electricity consumption. The replacement technology, mostly fluorescent bulbs count among drawbacks a negative impact on human health and increasing issues for their ecological eli...

In this study, we examine the perceptions of individual shareholders during Swiss annual general meetings (AGMs). Using AGMs as a corporate governance device has become ineffective; a panel of experts has called on small shareholders to increase their involvement in order to improve meeting efficacy. We designed a theatre-based experiment with 149...

The specific attitudes and behaviour of individuals in a given society must be properly understood in order to develop adequate and relevant public policies regarding water consumption. For this reason, we conducted a survey to measure the perception of the Geneva population regarding the main social aspects of water consumption. Our sample, collec...

Purpose The aim of this paper is to identify the impact of two Canton Geneva pedagogical tools devised to sensibilise the local population to sustainable development issues. Design/methodology/approach The survey attempts to verify individuals' awareness and opinion towards sustainable development, as well as the influence of both tools on their r...

Switzerland has introduced a new regulation that forces most SMEs to adopt an internal control system (ICS) by the end of 2008. The implementation of ICSs might not provide proper risk management approaches for the organisations. Indeed, logistical and psychological barriers might affect their proper deployments. Consequently, we have conducted two...

Airline commissions' cuts and the use of Internet for bookings have severely affected traditional (physical) travel agen-cies. To survive, travel agents are redesigning their job as to become travel consultants. However, customers seem not to be willing to pay for the service provided and current fees are not representative of its perceived value....

Environmental preservation, economic growth and related topics that have an impact on Earth are becoming more and more important today. Worldwide, there's a call for a deep involvement in favour of sustainable development. Pursuing sustainable development objectives needs day-by-day commitment from all the society actors: governments, industries an...

We have conducted a survey research to measure the perception of Geneva working population regarding the importance of know-how and work experience in service production. The sample size is 678. Main findings indicate that know-how sharing is best made through day by day working and during meetings. Apparently, know-how makes each worker independen...