Giovani J.C. da Silveira

• Professor
• Professor at University of Calgary

Background No-show to medical appointments has significant adverse effects on healthcare systems and their clients. Using machine learning to predict no-shows allows managers to implement strategies such as overbooking and reminders targeting patients most likely to miss appointments, optimizing the use of resources. Methods In this study, we prop...

There are still important theoretical and empirical gaps in understanding the role of best practices (BPs), such as quality management, lean and new product development, in generating firm’s performance advantage and overcoming trade-offs across distinct performance dimensions. We examine these issues through the perspective of performance frontier...

Background The recent literature reports promising results from using intelligent systems to support decision making in healthcare operations. Using these systems may lead to improved diagnostic and treatment protocols and to predict hospital bed demand. Predicting hospital bed demand in emergency department (ED) attendances could help resource all...

Purpose This study theoretically articulates and empirically validates a model of relationships between market complexity (competition intensity, heterogeneity and technological change), strategic focus on product and service differentiation, ADS offerings and differentiation advantage. Design/methodology/approach The authors develop and test hypo...

The bullwhip effect has been extensively studied in the retail, wholesale and manufacturing industries. However, it has been rarely explored in the context of resource extraction industries such as oil and gas, despite their economic impact and distinct features. This paper investigates the factors that impact the bullwhip effect in the oil and gas...

This study presents a systematic review of the literature on layout planning in healthcare facilities. The review includes 81 articles from journals, conferences, books, and other documents. Articles were classified in two groups according to their main contents including (i) concepts and guidelines and (ii) techniques and tools to assist in layout...

Mass Customization (MC) implies in large product variety and reduced production batch sizes. Tasks that rely on human ability are especially affected in this context as workers must quickly adapt to the requirements of new models. That adaptation process takes place differently in each worker, justifying the development of strategies to group worke...

Purpose This study examines the relationship between product customization and servitization strategies, specifically (i) the relationship between product customization strategy intensity and degree of servitization (offering of basic and/or advanced services) and (ii) the moderating role of product customization strategy alignment on that relation...

This chapter presents a framework to guide managers in the development of servitization strategies, namely, in what concerns capability development and the offering of different types of services (basic and advanced) over time. We propose that an effective servitization trajectory consists of (i) a balanced growth of basic and advanced services ove...

Widespread access to social networks has led to renewed interest in social network influence in competitive markets. Digital connections enable customers to choose products based not only on intrinsic preferences, but also on inner-circle signals and market share data. However, these influences may significantly increase variability and complexity...

Purpose This study theoretically articulates and empirically tests an integrated model of capability antecedents and performance outcomes of servitization strategies. We characterize servitization strategies based on the offering of two types of services: Basic Services (BAS) and Advanced Services (ADS). Methodology Hypotheses are tested based on...

Objective: Emergency department (ED) overcrowding is a serious issue for hospitals. Early information on short-term inward bed demand from patients receiving care at the ED may reduce the overcrowding problem, and optimize the use of hospital resources. In this study, we use text mining methods to process data from early ED patient records using t...

In this study, we focus on the quality of Condorcet and Approval Voting winners using Median and Maximum Coverage problems as benchmarks. We assess the quality of solutions by democratic processes assuming many dimensions for evaluating candidates. We use different norms to map multidimensional preferences into single values. We perform extensive n...

This study explores the demographic configuration of mass customization (MC) manufacturing plants. It uses cluster analysis, ANOVA and correspondence analysis to test for differences in business unit size, location, and supply chain structure between MC and non-MC producers across the globe. The analysis uses data from an international survey of ma...

In February 2012, Alberta's minister of health issued three directives aimed at improving acute care hospital overcrowding. In response to one of these directives, Alberta Health Services (AHS) executives convened operational leaders, patients, clinicians and other service providers to design a standardised provincial approach to inpatient service...

Offshoring is one of the defining phenomena of 21st century manufacturing. It attracts significant attention in academic, business, and social circles in both developed and developing economies. Despite the relevance of this phenomenon, there is limited research exploring to what extent offshoring effort is explained by manufacturing strategy. In t...

Most theories predicting technology use were conceived when information and communication technology (ICT) devices were less portable, had less functionality, and individuals experienced less permeability between work and nonwork domains. Thus, while individuals today widely use ICT for both professional and personal needs, there is limited knowled...

Purpose The purpose of this paper is to investigate the role of compensation‐based incentives in relationships between enterprise resource planning (ERP) usage and delivery performance in manufacturing. Design/methodology/approach The authors carry out two studies exploring links between ERP, incentives, and performance from alternative perspectiv...

The analysis and implementation of mass customization (MC) systems has received growing consideration by researchers and practitioners since the late 1980s. In this paper we update the literature review on MC presented in a previous paper (Da Silveira, G., Borenstein, D., Fogliatto, F.S., 2001. Mass customization: literature review and research dir...

Customer involvement with design activity is one of the principal components of mass customisation. Whereas many studies proposed methods to enable customer co-design, more research needs to determine co-design predictors and its associations with operations improvements. This study tests relationships between proximity, co-design, and performance,...

Developing superior manufacturing competitiveness is back on the agenda of developing economies. Different approaches for decision making have-been proposed to achieve this objective. This article discusses the extent to which the three main approaches of building capabilities, adopting best practices, and maintaining fit may explain improvements i...

Mass customization (MC) has been hailed as a successful operations strategy across manufacturing and service industries for the past three decades. However, the wider implications of using MC approaches in the broader industrial and economic environment are yet not clearly understood. In addition, monographs on MC place only a small emphasis on the...

The Beer Distribution Game is a multi-stage supply chain simulation played in groups of four in many undergraduate and graduate business programs. The simulation is renowned for not only the valuable learning experience the manual game provides, but also the many challenges faced by faculty in administering the game. While others have implemented c...

Purpose The paper sets out to test relationships between performance improvements and the three classical manufacturing strategy paradigms of fit, best practices, and capabilities defined by Voss. Design/methodology/approach Regression analyses are carried out on an international sample of 697 manufacturers of fabricated metal products, machinery,...

This paper is concerned with movement from a current operating point so as to reach a 2D efficient frontier. After a discussion of different criteria for deciding on which point on the frontier to target, we focus, as an illustration, on a particular inventory management context and the use of the criterion of minimum distance from the current poin...

Purpose The purpose of this paper is to explore the critical success factors (CSFs) of enterprise resource planning (ERP) system implementation in small and medium‐sized enterprises (SMEs). Design/methodology/approach Five case studies of Canadian SMEs were conducted. They included interviewing individuals from five roles at each organization and...

This paper proposes a method for designing choice menus for mass customization (MC). The method is based on the analysis of stated preferences (SP) on product or service attributes obtained through panel studies. The method is first presented, and then illustrated with a real world case application in a natural gas (NG) distribution company. The ca...

Purpose – To explore the paths by which coordination investments with suppliers and customers relate to improvements in delivery speed, delivery reliability, and manufacturing lead-time. Design/methodology/approach – Regression analysis of data on supply chain coordination investment and delivery performance from 243 manufacturers from 13 countries...

This study empirically tests the rigid flexibility model proposed by Collins and Schmenner [Collins, R.S., Schmenner, R.W., 1993. Achieving rigid flexibility: factory focus for the 1990s. European Management Journal 11 (4), 443–447]. It investigates relationships between flexibility performance and adoption of simplicity and discipline programs in...

Purpose The purpose of this study is to explore the relationship between interorganizational information system (IOIS) adoption in supplier coordination and operations performance improvements. Design/methodology/approach The paper focuses on the association between dyadic and multilateral IOISs and improvements in performance priorities associate...

Este artigo apresenta uma análise empírica do modelo acumulativo de prioridades competitivas, originalmente proposto por Nakane (1986). O modelo provê uma seqüência para o desenvolvimento de distintas prioridades competitivas em operações, tal que melhorias em prioridades anteriores possam auxiliar no desenvolvimento de prioridades posteriores. Est...

Despite the remarkable development in the use of inter-organisational systems (IOS) in supply chain management, there is still limited knowledge regarding the factors that motivate their adoption in manufacturing. This study investigates the role of structural elements of supply chain management as antecedents of inter-organisational systems (IOSs)...

Despite the increasing number of mass customization (MC) studies in the literature and practice, two research gaps still remain. First, there is a lack of empirical studies to test predicted theoretical relationships between MC strategic, technical, and performance aspects (Tu et al., 2001). Second, there is limited understanding about the role of...

This study carries out an empirical test of the order-winners framework in manufacturing organizations. Hill [Hill, T., 1985. Manufacturing Strategy: The Strategic Management of the Manufacturing Function, first ed. Macmillan, Basingstoke; Hill, T., 2000. Manufacturing Strategy: Text and Cases, second ed. Palgrave, Basingstoke] proposed the order-w...

The analysis of trade-offs between competitive priorities is one of the core issues in manufacturing strategy research. However, past studies focused mainly on empirical validation of the trade-off concept. There has been limited research on practical aspects of trade-off management, especially methods for trade-off improvement and the incorporatio...

Mass customization relates to the ability to provide individually designed products and services to customers through high-process flexibility and integration. It enables the delivery of individualized products at prices similar to mass-produced items. This paper proposes a customization index to estimate the viability of implementing mass customiz...

This paper identifies areas of distinctive competence in the operations function of e-commerce companies. Exploratory case studies were conducted in five e-commerce companies in Argentina. The distinctive competencies that emerged were divided into three sets referring to upstream, downstream, and structural areas and integrated into a framework of...

This study describes the process of value chain quality improvement carried out by a leading steel company in Latin America. The longitudinal study explains how the company developed quality improvement initiatives based on cooperation with customers and suppliers. The importance of the case is due mainly to the original approach taken by the compa...

This study introduces a framework for the analysis of improvement trajectories in operations and technology management. In the first part, the concept of improvement trajectories in operations is defined, grounding on the evolutionary economic issues of path dependence and dynamic capabilities. In the second part, seven dimensions of the process an...

This paper reviews the literature on innovation to build an agenda for research on innovation diffusion in developing countries. The main ideas on innovation diffusion are discussed, aiming at identifying the key aspects that determine the introduction and development of new technologies in an economy. Analysis of the literature suggests that innov...

The concept of the “trade-off” is increasingly seen as central to operations strategy because it forms the foundation of how we conceptualise the improvement process. A case-based methodology is employed to explore managers’ cognition regarding the idea of operations trade-offs. Findings from the five case studies examined indicate that the idea of...

Mass customization relates to the ability to provide individually designed products and services to every customer through high process flexibility and integration. Mass customization has been identified as a competitive strategy by an increasing number of companies. This paper surveys the literature on mass customization. Enablers to mass customiz...

This paper proposes a methodology of implementation of cellular manufacturing. This methodology integrates into a logical routine the series of methods and activities that characterize the implementation of cellular manufacturing in typical operations systems. The methodology has been designed and refined along an action research project in a toy m...

This study introduces a framework for the management of product variety in strategy and operations. It combines the analysis of five case studies in the UK and Brazil with a research background based on the existing literature. The framework describes the elements and steps involved in the process of dealing with product variety needs in manufactur...