Gillian Christina Oliver

Gillian Christina Oliver
Monash University (Australia) · Caulfield School of Information Technology

Doctor of Philosophy

About

139
Publications
28,420
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646
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Publications

Publications (139)
Article
Information and communication technology for development (ICT4D) is a field of research concerned with studying how information and communication technologies (ICTs) can be used to improve the socio‐economic situation of marginalized communities in developing countries. The authors identify the preservation of the information provided or accessed d...
Preprint
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The omnipresent nature of mobile applications (apps) in all aspects of daily lives raises the necessity of reflecting end-users values (e.g., fairness, honesty, etc.) in apps. However, there are limited considerations of end-users values in apps development. Value violations by apps have been reported in the media and are responsible for end-users...
Article
Full-text available
International non‐governmental organisations (INGOs) bring together actors from three very different backgrounds: international aid workers, national aid workers generally from the urban middle classes and disadvantaged communities. However, the ways national aid workers negotiate their cultural encounters and use accountability tools and informati...
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Purpose The purpose of this paper is to report on the exploration of women farmers' information literacy (IL) in the context of rural Bangladesh within the context of an ICT-based women empowerment project. Design/methodology/approach This study uses thematic analysis of qualitative data collected during a culturally sensitive workshop on IL with...
Article
Agile methods are predominantly focused on delivering business values. But can Agile methods be adapted to effectively address and deliver human values such as social justice, privacy, and sustainability in the software they produce Human values are what an individual or a society considers important in life. Ignoring these human values in software...
Article
Full-text available
Agile methods are predominantly focused on delivering business values. But can Agile methods be adapted to effectively address and deliver human values such as social justice, privacy, and sustainability in the software they produce? Human values are what an individual or a society considers important in life. Ignoring these human values in softwar...
Preprint
Full-text available
Given the ubiquity of mobile applications (apps) in daily lives, understanding and reflecting end-users' human values (e.g., transparency, privacy, social recognition etc.) in apps has become increasingly important. Violations of end users' values by software applications have been reported in the media and have resulted in a wide range of difficul...
Article
Full-text available
Context: Human values such as inclusion, privacy, and accessibility need to be considered during software development to attract and maintain users. However, little effort has been made to study human values consideration in software development, particularly in software development artefacts. Objective: Issue discussion is potentially a rich sour...
Chapter
National responses to the global COVID-19 pandemic provided the opportunity to gain insight into characteristics of societal information cultures. Experiences from four different countries (China, Australia, the Netherlands, and Iceland) were collected and analyzed from an information literacy perspective. Research was guided by Giddens’ structurat...
Preprint
Full-text available
Agile methods are predominantly focused on delivering business values. But can Agile methods be adapted to effectively address and deliver human values such as social justice, privacy, and sustainability in the software they produce? Human values are what an individual or a society considers important in life. Ignoring these human values in softwar...
Article
Las autoridades responsables de los archivos se han enfrentado internacionalmente a desafíos para mantener su relevancia en los entornos predominantemente digitales. En este trabajo se reseñan iniciativas innovadoras de las autoridades de archivos que van desde la valoración de las culturas de informaci.ó organizacional hasta las actividades desarr...
Conference Paper
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Deriving explanations of an Artificial Intelligence-based system's decision making is becoming increasingly essential to address requirements that meet quality standards and operate in a transparent, comprehensive, understandable, and explainable manner. Furthermore, more security issues as well as concerns from human perspectives emerge in describ...
Preprint
Full-text available
The ubiquity of mobile applications (apps) in daily life raises the imperative that the apps should reflect users' values. However, users' values are not usually taken into account in app development. Thus there is significant potential for user dissatisfaction and negative socio-economic consequences. To be cognizant of values in apps, the first s...
Conference Paper
Full-text available
The ubiquity of mobile applications (apps) in daily life raises the imperative that the apps should reflect users' values. However, users' values are not usually taken into account in app development. Thus there is significant potential for user dissatisfaction and negative socio-economic consequences. To be cognizant of values in apps, the first s...
Article
The growing diffusion of software in society and its influence on people demands from its creators that their work carefully considers human values such as transparency, social responsibility, and equality. But how do software practitioners address human values in software engineering practice’ We interviewed 31 software practitioners from two orga...
Conference Paper
Full-text available
Limited consideration of users' values in mobile applications (apps) can lead to user disappointments and negative socioeconomic consequences. Therefore, it is important to consider values in app development to avoid such adverse effects and to secure the optimum use of apps. With this aim, we conducted a case study to identify the users' desired v...
Preprint
Full-text available
Failure to account for human values in software (e.g., equality and fairness) can result in user dissatisfaction and negative socio-economic impact. Engineering these values in software, however, requires technical and methodological support throughout the development life cycle. This paper investigates to what extent top Software Engineering (SE)...
Chapter
The analysis of information cultures of the past can provide insight into the likelihood of sustainability of innovative information practices, and can help design sustainable information strategies for the future. This article focuses on three instances of innovation in three different parts of the world – namely, Italy, China, and the Netherlands...
Article
Purpose The purpose of this paper is to discuss the creation and sharing of information by Bangladeshi women participants in a community informatics project and to assess to what extent the information provided to them meets their short and longer-term needs. Design/methodology/approach The analysis is based on data collected during a workshop wit...
Conference Paper
Full-text available
Cybersecurity cannot be addressed by technology alone; the most intractable aspects are in fact sociotechnical. As a result, the 'human factor' has been recognised as being the weakest and most obscure link in creating safe and secure digital environments. This study examines the subjective and often complex nature of human factors in the cyberse...
Article
Purpose The purpose of this paper is to explore the concept of information culture in Mainland China and apply the information culture framework to an organizational setting. Design/methodology/approach The foundation for the research is provided by a review of Chinese and English language literature and a case study of a university library was co...
Article
“Managing Turbulence,” in Milena Dobreva, ed., Digital Archives: Management, access and use, Facet Publishing, 2018 http://www.facetpublishing.co.uk/title.php?id=049344#.Xgpa-iMXAdV
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Cambridge Core - General - Trusting Records and Data in the Cloud - edited by Luciana Duranti
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There are three models for community archives in China. The first one is where community archives are kept in government-funded/government-established museums or archives. The second is where community archives are kept by scholarly organizations such as universities. The third involves the community establishing its own archive. This last model is...
Chapter
Trusting Records and Data in the Cloud - edited by Luciana Duranti November 2018
Article
Purpose The purpose of this paper is to report on the application of information culture analysis techniques in the workplace. The paper suggests that records managers should use ethnographic sensitivity, if they want to have a constructive dialogue with records creators and users, and effect positive change in their organisations. Design/methodo...
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Evaluating and Measuring the Value, Use and Impact of Digital Collections - edited by Lorna Hughes November 2011
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Cambridge Core - General - Engaging with Records and Archives - edited by Fiorella Foscarini
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Cambridge Core - General - Evaluating and Measuring the Value, Use and Impact of Digital Collections - edited by Lorna Hughes
Article
Engaging with Records and Archives - edited by Fiorella Foscarini November 2016
Chapter
This chapter is unusual in that it departs somewhat from the pattern of authorship and content in the rest of this book. The editors begin the chapter with a re-examination of some of the key themes of the book, for example, the focus on methodology as the entire framework or design of research: the choice of paradigm, methods and tools or techniqu...
Article
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Purpose The relatively under-documented “dark side” of participatory activities facilitated by memory institutions through social media is examined in this study. The purpose of this paper is to investigate the risks and perception of risks resulting from using social media for public engagement and participation. Design/methodology/approach Sem...
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Information culture is a concept with multiple and sometimes conflicting definitions. Nevertheless at a time when social and cognitive aspects of information and communication systems are recognized as being of similar significance as the technological functionality, the concept of information culture is demonstrating considerable value. This paper...
Article
This article aims to stimulate discussion about whether the current structure of postgraduate library education, largely unchanged for over 60 years, is still the best option, given the ways in which professional library positions increasingly require specialised knowledge and skills. Comparative cases from selected New Zealand professions, includi...
Article
Introduction. This paper explores the current and future skills and knowledge requirements of contemporary information professionals in a converged gallery, library, archive and museum sector (also referred to as the GLAM sector) in Australia. This research forms part of a larger study that investigated the education needs of information profession...
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Participatory social media has the potential to transform the services provided by cultural heritage institutions and the relationships between these institutions and their user communities. However, a global survey of social media usage by libraries and archives demonstrated that although there has been an enthusiastic uptake of social media tools...
Article
The article reports the findings from research investigating the impact of international standards for records management. This is a significant issue for the recordkeeping community given the significant resourcing devoted to the development of international standards. Previous attempts to measure impact have met with little success, so this resea...
Article
Full-text available
Participatory social media has the potential to transform the services provided by cultural heritage institutions and the relationships between these institutions and their user communities. However, a global survey of social media usage by libraries and archives demonstrated that although there has been an enthusiastic uptake of social media tools...
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Full-text available
In this paper we discuss how Rogers’ Diffusion of Innovation theory and Davies’ Policy, Strategy and Resources (PSR) troika model were used to underpin a Ph. D. study that explored contextual factors influencing the current state of digital preservation management in Ghana. Our goal is to explain how these theories were employed so that other resea...
Chapter
This chapter reviews the digital heritage landscape by re-enforcing the view of digital heritage as being embedded within a broad sociocultural context, firmly tied to the notion of practice and theory. It provides a framework to help museum practitioners, students, and scholars understand the concept of digital heritage and its impact on the museu...
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Worldwide, many governments are mandating a 'cloud first' policy for information technology infrastructures. In 2013, the National Library of New Zealand's National Digital Heritage Archive (NDHA) outsourced storage of its digital collections. A case study of the decision to outsource and its consequences was conducted, involving interviews of the...
Article
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This paper reports the findings from research which explored decision making and practices underpinning the implementation or non-adoption of social media in archives and libraries worldwide. Archives and libraries continue to face demands, whether from senior management, funding agencies, the government, or taxpayers to demonstrate accountability....
Article
The purpose of this paper is to promote the notion of "information culture" as an integral component of the education for digital curation professionals. Understanding the context in which digital artefacts are created and used is essential for their meaning to be knowable, communicable, and preservable over time. Human beings' attitudes towards in...
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This paper looks into the current tertiary and vocational offering in the domain of digital curation in two small countries, Malta and New Zealand. It illustrates how the specifics of local memory institutions and digital media sector influence the existing course, and identifies areas which can be improved. Particular emphasis in both countries ne...
Article
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Purpose – The purpose of this paper is to identify and explore the tensions inherent in the development of international standards for records management, focusing on the revision of ISO15489. The paper aims to raise awareness of the need for much more research into the uptake and implementation of records management standards. Design/methodology/...
Conference Paper
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In this paper we build on work we have been doing on recordkeeping informatics (RKI) which is our term for an approach to records management that focuses on the processes that produce records rather than the management of them as end products. For an account of RKI see our article Upward, F., Reed, B., Oliver, G., & Evans, J. 2013. Recordkeeping in...
Article
This study took place within the context of a larger project seeking to identify the factors that are associated with the acceptance and use of electronic recordkeeping systems in public sector organizations. This class of system relies on ordinary end-users to choose to select and file appropriate records into the system in order to comply with or...
Article
This paper explores the use of the alternative genre of satire in conjunction with conventional academic discourse in order to provide insight into information systems development and implementation in government. An outsourcing project for the development and implementation of a new payroll system for the New Zealand education sector provides the...
Article
Purpose – The purpose of this paper is to highlight the widespread crisis facing the archives and records management professions, and to propose recordkeeping informatics, a single minded disciplinary approach, as a way forward. Design/methodology/approach – This paper reflects an Australasian perspective on the nature of the crisis besetting arch...
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Reference librarians have the opportunity to interact with patrons and colleagues of many different backgrounds, languages, and cultures as a result of our increasingly interconnected and peripatetic world. In order to provide the best possible service to these varied communities, reference librarians should understand some of the culture differenc...
Article
A survey of New Zealand academic subject/reference librarians was conducted in mid-2011 to identify the most highly valued knowledge, skills and competencies of reference librarians working in libraries in the tertiary sector. The project was part of an international collaborative project involving 13 countries. The results from New Zealand show th...
Article
Effective records management requires analysis and understanding of organizational culture. The ambiguity of the organizational culture concept can be avoided by focusing specifically on an organization’s information culture. Within information culture, two factors which are very influential on records management outcomes have been identified as be...
Article
This study seeks to identify the factors that are associated with the acceptance and use of electronic recordkeeping systems in public sector organisations. These systems rely on ordinary end-users (rather than trained recordkeepers) to select and file appropriate records to comply with organisational and legislative recordkeeping requirements; how...
Article
Full-text available
This paper presents an overview of one component of the preliminary findings from a research project that seeks to understand the various contextual factors influencing the management and preservation of digital cultural heritage resources (DPCH) in Ghana. Four main clusters of factors, i.e., attitudinal, resources, policy, and management factors,...