Gianni Giacomelli

• Genpact

Previous efforts to support creative problem-solving have included (a) techniques such as brainstorming and design thinking to stimulate creative ideas, and (b) software tools to record and share these ideas. Now, generative AI technologies can suggest new ideas that might never have occurred to the users, and users can then select from these ideas...

We investigate the impact of a novel method called "virtual mirroring" to promote employee self-reflection and impact customer satisfaction. The method is based on measuring communication patterns, through social network and semantic analysis, and mirroring them back to the individual. Our goal is to demonstrate that self-reflection can trigger a c...

In this study we propose a method based on e-mail social network analysis to compare the communication behavior of managers who voluntarily quit their job and managers who decide to stay. Collecting 18 months of e-mail, we analyzed the communication behavior of 866 managers, out of which 111 left a large global service company. We compared differen...

In 2019-2020, the Collective Intelligence Design Lab (CIDL), an initiative of the MIT Center for Collective Intelligence (CCI), worked jointly with Takeda Pharmaceutical’s Center for Scientific Leadership and Innovation (CSLI) to address a challenge faced by Takeda. This paper describes the collaboration as a case study of university researchers in...

In this study we propose a method based on e-mail social network analysis to compare the communication behavior of managers who voluntarily quit their job and managers who decide to stay. Collecting 18 months of e-mail, we analyzed the communication behavior of 866 managers, out of which 111 left a large global service company. We compared differen...

Are you a Settler or a Nomad? Predicting Managerial Attrition via Email Network Analysis

Managing employees who work together globally is an ongoing challenge for executives of large organizations. The ability to quickly detect changes in the health of relationships with clients can unlock significant value. Many companies monitor customer satisfaction through customer satisfaction surveys, such as the Net Promoter Score (NPS) pioneere...

This study seeks to better understand the network characteristics of client support teams by analyzing the teams' e-mail communication networks and comparing it to client organization's satisfaction. In collaboration with a large service provider we studied the impact of network properties on the satisfaction of client organizations. In particular,...