Gianluca Misuraca

• Swiss Federal Institute of Technology in Lausanne

In a wide variety of contexts and situations, the pandemic and the increased reliance on digital technologies have further perpetuated already existing inequalities, worsened mental health, increased stress, and decreased well-being. These issues can be grouped together under the term "digital well-being”, which described how digital services and t...

Artificial Intelligence is increasingly being used by public sector organisations. Previous research highlighted that the use of AI technologies in government could improve policy making processes, public service delivery and the internal management of public administrations. In this article, we explore to which extent the use of AI in the public s...

There is an increased interest amongst governments and public sector organizations about how to best integrate artificial intelligence into their day-today business processes. Yet, a large majority of technical knowhow is concentrated within the private sector, requiring most public sector organizations to rely on public procurement for AI systems....

Building on results of the research on ‘ICT-Enabled Social Innovation to support the implementation of the Social Investment Package’ (IESI), this chapter aims to contribute to the debate on the development of new smart governance models in the social innovation domain, leveraging on the potential of digital technologies for enhancing collaborative...

This chapter is set to provoke a debate on how to envision the future of welfare systems, with a specific focus on the European society. To this end, building on the discussion of the man trends and implications of the digital transformation on social protection systems, an institutional perspective to navigate through the social innovation narrati...

There is great interest to use artificial intelligence (AI) technologies to improve government processes and public services. However, the adoption of technologies has often been challenging for public administrations. In this article, the adoption of AI in governmental organizations has been researched as a form of information and communication te...

There is an interest in governments to stimulate the uptake of AI technologies within their administrations. However, little is still known about the policy initiatives countries are taking to facilitate the development and usage of AI within governmental organizations. This paper analyses, through the lens of policy instruments, existing AI strate...

Artificial Intelligence is a new set of technologies which has grasped the attention of many in society due to its potential. These technologies could also provide great benefits to public administrations when adopted. This paper acts as a first landscaping analysis to indicate, classify and understand current AI-implementations in public services....

Many governments are exploring applications of AI technologies to improve their public services. While AI has the potential to radically improve governmental processes, services and policy, limited studies empirically validate the effects of the use of AI. In this research paper, a first discussion on the development of a conceptual framework to re...

This article aims to contribute to the theoretical debate on the relationships between digital governance and social innovation, and their impact on policy making for creating and capturing value from effective solutions addressing societal challenges. In particular, we question the drivers and challenges specifically considering the growing number...

Public administrations across the European Union are increasingly exploring the application of Artificial Intelligence to improve public services, policy making and internal management. This report fills an important gap in the current research on the implementation of AI technologies in government and public services, as this field has not gained...

Europe faces today unprecedented challenges including increased life expectancy, changes in family structures, new forms of consumption and production, sedentary lives, with a growth in chronic diseases. These trends, coupled with an increasingly interconnected economic space disrupted by the spread of digital technologies, raises questions about t...

The rush to understand new socio-economic contexts created by the wide adoption of AI is justified by its far-ranging consequences, spanning almost every walk of life. Yet, the public sector's predicament is a tragic double bind: its obligations to protect citizens from potential algorithmic harms are at odds with the temptation to increase its own...

This report presents the results of the research ‘Exploring Digital Government Transformation in the EU: understanding public sector innovation in a data-driven society’, in short DigiGov. The main goal of the research was to better understand how ICT-enabled innovation in the public sector can transform governance systems, and how governments can...

The JRC research on ‘Exploring Digital Government Transformation in the EU: understanding public sector innovation in a data-driven society’, in short DigiGov, was designed to contribute to the shedding of light on how ICT-enabled innovation in the public sector can transform systems of governance and support policy makers in better addressing syst...

Advances in Artificial Intelligence technologies have revived the interest in Chatbots in both the private and the public sector. Chatbots could improve public service delivery by being able to answer frequently asked questions and conduct transactions, relieving staff from mundane tasks. However, previous e-Government research shows that the adopt...

This paper discusses the results of analysis of mapping ICT-enabled social innovation initiatives promoting social investment across the European Union. The key goal of the research is to provide a deeper understanding of how EU Member States can make better use of ICT-enabled social innovation to implement the actions suggested in the EU Social In...

The paper investigates the role of Information and Communication Technologies (ICTs) in enabling social innovation and civic engagement. The purpose is to advance a typology for better understanding whether such a phenomenon might contribute to a paradigmatic shift in the relationship between the governments or the administrations and citizens. Thi...

This book constitutes the proceedings of the 11th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2019, held in San Benedetto del Tronto, Italy, in September 2019, in conjunction with the 18th IFIP WG 8.5 IFIP International Conference on Electronic Government (EGOV 2019) and the International Conference for E-Democracy and O...

This report presents the results of an exploratory research jointly conducted by the European Commission's Joint Research Centre - Directorate for Growth and Innovation, Human Capital & Employment Unit, and a team of external experts from the European University Institute, School of Transnational Governance. The aim of the study is to review social...

The original version of the paper starting on p. 145 was revised. The last sentence of the abstract part on p. 145 was incorrect.

This book constitutes the proceedings of the 10th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2018, held in Krems, Austria, in September 2018. The 12 revised full papers presented in this book were carefully reviewed and selected from 29 submissions. The papers are clustered under the following topical sections: general...

This paper advances further the analysis of previous exploratory research conducted by the authors on how social innovation can foster resilience in a digital governance context. The process of innovation in social policy, as well as the building of resilience implies changes in the existing status quo. ICTs can drive and steer such change, while a...

This paper is set out to establish the foundations for developing a framework to assess the potential impact of social policy innovation to contribute to the debate on the future of welfare systems. This calls in fact for monitoring the evolution of social innovations and the implications on the social protection systems that are due to the combine...

The recent financial crisis has put the economy and society of several European Union Member States under enormous pressure, at a time when the demand for social services is growing due to the ageing of societies. State budgets were decreased during the crisis, and considerable cuts in social services were made. This situation calls for the adoptio...

The aim of this chapter is to introduce an important area where ICT-Enabled Social Innovation has a particularly high impact, civic engagement, and building a typology of ICT-Enabled Civic Engagement innovation. The idea is that ICTs are becoming increasingly pervasive in the design, development and delivery of social innovation and of civic engage...

This report presents the results of the analysis of the consolidated mapping of ICT-enabled social innovation initiatives promoting social investment gathered as part of the research project entitled 'ICT-Enabled Social Innovation to support the Implementation of the Social Investment Package' (IESI). The dataset includes 613 initiatives inventorie...

This report presents the results of the analysis of case studies on how ICT-enabled social innovations promoting social investment can contribute to the modernisation of social protection systems in the EU. The case studies are drawn from 14 different Member States and address diverse social services and policy domains. Evidence from the analysis p...

This report presents the results of the JRC-led research on ‘ICT-enabled Social Innovation to support the implementation of the Social Investment Package’ (IESI) conducted in partnership with the Directorate General for Employment, Social Affairs and Inclusion. The IESI research is set out to help policymakers and practitioners use ICT-enabled soci...

The article aims to investigate how key e-Governance dimensions related to openness, such as transparency and accountability, which are a necessary condition for reaching a high maturity of e-Government, may not be sufficient for open government. For this purpose, an interpretative framework to identify country attitudes towards Open Government is...

Welfare systems are continuously under pressure to find innovative responses to demographic change, a global economy, increasing levels of migration and emerging technologies, to mention a few of the multiple challenges that confront social policy. Recent efforts to address these challenges at a European level include the Social Investment Package,...

In a context of economic crisis and ageing population arises the idea of social investment as the preparation of citizens throughout their lives to confront risks. It supposes a better use of public resources, so it can result in considerable savings later on. In this context, a number of innovations are emerging, most enabled by Information and Co...

Most of the definitions of a “smart city” make a direct or indirect reference to improving performance as one of the main objectives of initiatives to make cities “smarter”. Several evaluation approaches and models have been put forward in literature and practice to measure smart cities. However, they are often normative or limited to certain aspec...

Abstract: This report presents the results of the mapping and analysis of ICT-enabled social innovation initiative spromoting social investment through integrated approaches to the provision of social services conducted as part of the research on ICT-enabled social innovation in support to the Social Investment Package (SIP). The main goal of the r...

Despite the availability of a myriad of Information and Communication Technologies (ICT) based tools and methodologies for supporting governance and the formulation of policies, including modelling expected impacts, these have proved to be unable to cope with the dire challenges of the contemporary society. In this chapter we present the results of...

The paper discusses from a conceptual standpoint the need for renewing the lenses through which looking at the phenomenon of ICT-enabled innovation in governance and policy-making, suggesting that a possible ‘new theory of public sector innovation´ should be advanced. In doing this, it should be considered the specific networked structure of govern...

This article discusses the socio-political dimension of measurement in the context of benchmarking e-government within the European Union׳s Open Method of Coordination. It provides empirical evidence of how this has resulted in institutional isomorphism within the self-referential policy network community involved in the benchmarking process. It ar...

This report is an Annex to the report: Measuring the Impact of eInclusion Intermediary Actors, Impact Assessment Framework, Main Report

In this paper we propose an interpretative framework for the analysis of different configurations of digital Innovation Governance in the Public Sector. The goal is to provide an instrument suitable to support policy analysts challenging what we have identified as the Policy-Maker's innovation dilemma. From a theoretical perspective, our proposal i...

The modernization of public services is high on the political agenda and the role of Information and Communication Technologies in this process has been increasingly recognized. In current practice, however, conventional services have just been “digitized” without any concern for their actual impact on society. After over 20 years of research and p...

This report presents the main findings and policy recommendations of an analysis based on the results of an online survey of intermediary organisations working on eInclusion in 27 European countries. The survey, which is the first-ever assessment of the e-Inclusion intermediary sector, collects relevant data from almost 3,000 individual and network...

The chapter provides an overview of the current debate and state of the art in the domain of big data aiming at assessing the current and potential use of information and communications technology (ICT) tools for collaborative governance and policy modelling for opening up government operations and enhance the ‘intelligence’ of the policy-making pr...

The article aims to investigate how key e-Governance dimensions related to openness, such as transparency and accountability, which are a necessary condition for reaching a high maturity of e-Government, may not be sufficient for open government. For this purpose, an interpretative framework to identify country attitudes towards Open Government is...

In the recent past several authors have addressed the issue of the 'e-Government paradox' which is exemplified by the contrast between the level of investments made on deploying ICT-enabled services and the little impact produced and/or demonstrated so far. To this regard, in most maturing countries, main barriers hindering the adoption of e-Govern...

This paper builds on an extensive review of literature and practice analysing the barriers hindering the adoptions of eGovernment services (Savoldelli, Codagnone and Misuraca, 2012), and on the measurement and evaluation of ICT impact in general and of selected public eServices, including eGovernment (Misuraca, Codagnone and Rossel, 2012). From the...

This article presents a comprehensive review of literature and practice on the measurement and evaluation of ICT impact in general and of selected public eServices (eGovernment, eHealth, and eInclusion), within the context of the Information Society paradigm. It calls for a sustained meta-level analysis, in which it is important to have a self-refl...

After having briefly introduced the issue of measuring e-­‐Government vis-­‐à-­‐vis its impact evaluation, the paper provides an overview of the state of the art with regard to measurement of e-­‐Government, addressing the debate on the relationship between 'public value' creation and e-­‐Government, outlining some of the approaches advanced to mea...

This chapter presents and discusses the application of an analytical framework for managing digital innovation initiatives in the public sector. The chapter positions e-Government and digital innovation initiatives in the public sector within the broader framework of e-Governance (i.e. governance aided by ICT). It first introduces the conceptual fr...

Despite the plethora of research, policy analysis and practice works produced in the last two decades for explaining the potential of eGovernment and its impact on society, there is still very limited evidence that the promised productivity gains have been achieved. To date, its potential remains hypothetical. This eGovernment paradox contrasts the...

In the last thirty years the role of the government has moved consistently away from services provision to regulation. Society and economy has become more interconnected, unstable and unpredictable than ever, and citizens are keener to engage in complex policy making. Within this context, traditional tools for policy making, based upon the perfectl...

Le present article dresse un survol de l’evolution de la gouvernance electronique au cours de la derniere decennie, en examinant l’etat actuel des strategies de gouvernement electronique et en posant un regard particulier sur l’evolution du domaine en Europe. Il propose un cadre d’interpretation permettant d’evaluer les valeurs publiques qui serven...

The role of government in the society is undergoing continuous change, accelerated in the recent years due to the widespread adoption of Information and Communication Technologies (ICTs). The legitimacy of governments’ actions is increasingly put into question, and it is recognised that the emergence of new and complex problems requires governments...

As the role of government in the society is undergoing continuous change, consensus is starting to build around the potential that collaborative technologies have in the field of governance and policy modeling. For effective citizen empowerment and participation to become mainstream, at a greater scale, several challenges will have to be faced, whi...

Attempts have been made to measure the Information Society, globally or partially, ever since computing and telecommunications became ICTs, some twenty to thirty years ago. The least we can say is that it has not been easy. Though this complexity lessens when measuring specific features for local appraisal goals or benchmarking them within a broade...

In the European academic and institutional debate, interoperability is predominantly seen as a means to enable public administrations to collaborate within Members State and across borders. The article presents a conceptual framework for ICT-enabled governance and analyses the role of interoperability in this regard. The article makes a specific re...

The article outlines a set of visionary scenarios on how the European society could develop by 2030 by using advanced ICT tools and modelling techniques and integrating them into governance processes and policy making mechanisms. These scenarios have been designed through a foresight exercise conducted by the Institute for Prospective Technological...

This paper proposes an interpretative framework which aims to provide a systemic perspective and an instrument to elicit the links between Information and Communication Technologies (ICTs) and governance, outlining the various challenges that this poses. In particular, it discusses the multiple dimensions of governance and identifies the public val...

In the context of European policy and strategy for e-Government, Information and Communication Technologies (ICTs) are seen not only as a means to improve public services, but a way to facilitate multi-level governance. As a consequence, interoperability is predominantly seen as an instrument for enabling cross-border collaboration between public a...

The paper outlines a set of proposed visionary scenarios on how governance and policy modelling could develop by 2030. These scenarios have been designed through a foresight exercise conducted by the Institute for Prospective Technological Studies (IPTS) as part of the CROSSROAD Project, a support action of the European Commission 7th Framework Pro...

The paper presents the preliminary results of an exploratory survey conducted by the Information Society Unit of the Institute for Prospective Technological Studies (IPTS) of the European Commission. The main goal of the research is to deepen the understanding of the interplay between ICTs and governance processes at city level in the EU by looking...

The purpose of this paper is to discuss the relationship between Information and Communications Technologies (ICTs) and governance. The paper discusses its implications for developing and emerging countries, in particular in the Mediterranean region. In defining the organisational and institutional dimensions underpinning ICT-enabled governance, th...

The purpose of this chapter is to present and discuss a conceptual framework on e-Governance for development developed by the authors and the model underpinning it with particular regard to the relationship between Information and Communications Technologies (ICTs) and Governance in developing and emerging countries. The final goal is to exploit bo...

The purpose of this paper is to discuss the relation between Governance and Information and Communications Technologies (ICTs) and its implications for policy design in a period of global turbulence and uncertainty. After briefly introducing some of the challenges characterizing the building of an "ICT-enabled Knowledge-Society", and the implicatio...

After introducing the challenges and failures of first generation e-government (identified as e-Gov 1.0), and the rhetoric of the next generation of e-government efforts (identified as e-Gov 2.0), this paper presents an analysis of the promises of m-government, a relatively new phenomenon whose potential is largely unknown and unexplored but is alr...

This report provides a systematic empirical assessment of the creation, use and adoption of specific social computing applications and its impact on industry, personal identity, learning, social inclusion, healthcare and public health, and government services and public governance.

Social computing has become the paradigm for the increasingly relevant role of users in the Internet world. In this paper, it is argued that mobile social computing will eventually cause an even bigger impact in the mobile ecosystem. We are already at the beginning of the "transference" of a significant part of Internet social computing usage to th...

Building on the experience of the First Edition of the "Executive Master in e-Governance - e-gov", managed by the Chair of Management of Network Industries (MIR) of the College of Management of Technology (CdM) of the EPFL -- Ecole Polytechnique Fédérale de Lausanne (http://egov.epfl.ch), the proposal is to discuss the conceptual and theoretical fr...

The paper is an extract of the Research on "e-Governance in Africa: from theory to action: a practical-oriented research and case studies on ICTs for Local Governance", that is being conducted by the author within the framework of the "Executive Master in e-Governance" 2004/05, at the Ecole Polytechnique Fédérale de Lausanne -- EPFL. The research f...

LOG-IN Africa is an emergent pan-African network of researchers and research institutions from nine countries (Egypt, Ethiopia, Kenya, Mauritius, Morocco, Mozambique, Senegal, South Africa, and Uganda). It will assess the current state and outcomes of e-local governance initiatives in Africa, and in particular how ICTs are being used to realise goo...

There is no doubt that the need for all around improvement of performance is very urgent for African governments and that ICT is valuable in decision-making, planning and management support in all sectors of the economy. In this regard, in Africa, there is a clear recognition of the opportunities than can be exploited using ICT within the framework...

There is no doubt that the need for all around improvement of performance is very urgent for African governments and that ICT is valuable in decision-making, planning and management support in all sectors of the economy. In this regard, in Africa, there is a clear recognition of the opportunities than can be exploited using ICT within the framework...