Giacomo Del Chiappa

Giacomo Del Chiappa
Università degli Studi di Sassari | UNISS

About

181
Publications
67,027
Reads
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4,086
Citations
Citations since 2017
97 Research Items
3620 Citations
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Introduction
Giacomo Del Chiappa (Ph.D) is currently Associate Professor in Marketing at the University of Sassari. He teaches Tourism Management and Marketing, Destination Management, Hotel marketing and Retail Marketing. He has several international teaching experiences as visiting professor. He is member of the editorial board of several international scientific journals and Associate Editor for European Journal of Tourism Research. His research is related to destination governance and branding, sustainable tourism, digital marketing and consumer behaviour. His studies are based on qualitative, quantitative and mixed-method approaches. He has published books and articles in several national and international journals and regularly delivers training courses to tourism and hospitality managers.
Additional affiliations
December 2009 - August 2016
Università degli Studi di Sassari
Position
  • Research Assistant
December 2008 - present
Università degli Studi di Sassari
Position
  • Research Assistant

Publications

Publications (181)
Article
Full-text available
This editorial presents some of the key changes in the European Journal of Tourism Research in the period 2018-2022. In particular, the journal changed its publishing model and became a Platinum open-access journal, the journal’s scope was amended to focus on European tourism, an online submission system was introduced, and the editorial team was e...
Article
Full-text available
The paper aims to evaluate the competitiveness of one the world’s leading tourism countries from a stakeholders’ perspective. A survey questionnaire has been submitted to relevant tourism stakeholders from 370 outstanding Italian destinations. The results show that Italy is more competitive in its natural and cultural resources, but less competitiv...
Article
The recent movement restrictions due to the COVID-19 outbreak, and subsequent booming in online buying, show consumers the crucial role of touch as a pre-purchase indicator of good quality products, especially in grocery and fashion sectors. During the pandemic time, consumers were somehow forced to find different alternatives to understand the qua...
Chapter
At present, the entire tourism and hospitality sector is seriously affected by the COVID-19 pandemic, and related lockdowns have been producing severe transformations in the industry. Several business reports and academic studies have highlighted that, compared to before the COVID-19 outbreak, tourists will likely choose to visit less crowded touri...
Book
Full-text available
The aim of the second volume of the book series “Tourism Studies on the Mediterranean Region” is to offer new critical perspectives on tourism, hospitality and culture 4.0 and the paradigmatic shift toward the metaverse. The volume also aims to enrich the methodological approaches traditionally applied in this growing research area by presenting in...
Article
Recent advancements have been made in our understanding of transformative tourism, but the gap between conceptualisations and experiences has yet to be bridged. Using existing theories defining tourist transformation, this study empirically examines male and female travellers’ subjective experiences and identifies types of transformation. A survey...
Article
Wine tourism is a social phenomenon influenced by the presence and the dynamics of many individuals (e.g. service personnel, travel companions, and other tourists). This study, carried out in South Australia on 394 winery visitors, attempts to confirm, and further explore, the important role of social interaction as part of the winescape experience...
Article
Although ecotourism has been widely researched, much of potential ecotourists’ characteristics, attitudes, and worldviews are still poorly understood - particularly concerning climate change. This study profiles a sample of 2733 Italians based on their intention to undertake ecotourism and to ascertain whether significant differences exist among th...
Article
Full-text available
Research highlights: • We challenge the construct of Travel Intention that was critically complicated by the context of COVID-19 ; • We highlight the relevance of cognitive-emotional travel constructs amid Covid-19 ; • We empirically validate Travel Intention, Desire (Craving) and Vaccine Confidence ; • Travel Intention, unlike Travel Craving,...
Article
This study examines how hybrid organisations might manage multiple logics to design experiences that may prompt consumer transformation. Literature on hybrid organisations has mostly examined how they manage tensions and challenges related to logic multiplicity. Less is known about how they combine multiple logics to facilitate consumer self-transf...
Article
Using the developmental theory of place attachment, this study evaluates several psychological antecedents of tourist intention to recommend a heritage site. Specifically, self-concept, motivation, positive, and negative emotions are evaluated as determinants of place attachment, tourist satisfaction and intention to recommend. We test a proposed t...
Article
Purpose This study aims to examine the effects of the servicescape on experiential state, delight and memorability in the context of the cruise experience. This study also analyzes the moderating effects of sociodemographic characteristics (income and place of residency) and prior travel experience. Design/methodology/approach Drawing on the Stimu...
Article
Full-text available
With the release of several COVID-19 vaccines, hopes for ending the pandemic have emerged. However, the uptake of the vaccines is largely voluntary and depends on the intentions of the public. From a social marketing perspective, this study takes the case of Italy to identify and test factors that are likely to increase COVID-19-vaccine intentio...
Article
Value co-creation has emerged as an important competitive strategy leading to value innovation. In tourist destinations co-creation results from the participation of multiple actors synchronously and contextually in value realization. Yet value co-creation remains highly theoretical and lacks empirical operationalization, especially in destination...
Article
This study uses an exploratory supply-side approach to understand the nexus of tradition, modernity, and innovation in the restaurant SME sector. It conducted 35 in-depth interviews with restaurant owners in Sardinia, Italy to determine: (1) how they defined what a traditional and modern restaurant was, and (2) what the patterns of innovation in th...
Article
Full-text available
The aim of this paper is to analyse whether sustainability influences the loyalty to island-based tourism destinations. A sample of tourists who have visited Santa Teresa di Gallura (Sardinia, Italy) was surveyed to evaluate if the destination is meeting their demand for sustainable practices, and whether sustainability affects their intention to r...
Article
Full-text available
Virtual reality (VR) plays a relevant role in the tourism sector, specifically in experiences of remote attractions. The influence of VR experiences on tourist experiential factors such as authenticity and satisfaction has attracted limited attention. This paper investigates the role of object‐based and existential authenticity in non‐immersive vir...
Article
Full-text available
Against the background of uncertainty and crisis generated by COVID-19, academics and practitioners have struggled to envision how travelling behaviour will be transformed by the pandemic and when it will resume. Despite its relevance to both theory and practice, current research devoted to this research strand is still in its early stages. This st...
Article
Full-text available
Restarting the mass tourism industry relies on the success of the COVID-19 vaccination campaign which requires individuals' voluntary participation to reduce health risks to hosts and visitors. This study identifies segments of Italian residents based on vaccine confidence at the early stage of a voluntary mass vaccination program. Using a survey h...
Conference Paper
Full-text available
Islands are major tourism attractions worldwide, often presenting fragile environmental conditions (Kerr, 2005), where negative impacts are more evident than in other types of destinations (Carlsen and Butler, 2011; Gossling, 2003). This study was conducted in Santa Teresa di Gallura, a coastal tourism destination located in Sardinia (Italy), the s...
Article
Full-text available
Editorial: Contemporary issues in ensuring excellence in tourism, travel, and hospitality
Article
Covid-19 is severely impacting hospitality establishments, with consequences on consumers’ decision-making. Yet, little is known about current factors influencing travelers’ accommodation choice. This paper adopts a sequential mixed-methods design to examine the importance attributed to additional measures implemented in tourism accommodation durin...
Article
Editorial Novel coronavirus and tourism: coping, recovery, and regeneration issues
Article
This paper deepens the knowledge in the field of revenue management (RM) by investigating the extent to which RM practices are adopted by hotels in Italy. Specifically, using a sample of 248 Italian hotels, it aims to identify whether they actually adopt RM practices, to profile them based on the frequency/degree of usage of RM tools, and to invest...
Chapter
Presents theories, methods and results for enhancing techniques for more sustainable marketing and explores how sharing practices in business raises new social challenges and the ethical questions that arise as a consequence.
Article
Full-text available
Purpose: The current COVID-19 pandemic has created an extremely dynamic and uncertain environment in which businesses find it very difficult to operate, particularly those in the hospitality industry. It is therefore very important to understand which actions hospitality businesses think the private and public sectors should adopt in order to cope...
Article
The hospitality sector is now characterised by the co-existence of traditional providers and sharing economy enterprises. It is important to better understand what prevents the use of peer-to-peer accommodation rentals in the tourism marketplace. Adopting a mixed-methods approach, this study first examines travellers’ Airbnb use constraints, and th...
Article
This study examines psychological factors that can trigger nostalgia from the heritage tourism experience. We treat nostalgia as an emotion rather than a push travel motive and argue that nostalgic feelings can be predicted by visitors’ (domestic and international) motivation, positive and negative emotions, and perceived authenticity of the herita...
Article
Purpose The aim of this paper is to provide a critical analysis of the main literature contributions that concern smart tourism development and management, highlighting gaps and logical inconsistencies. In addition, to further stress the importance of the issues at stake, a simulation is performed for showing how technology allows achieving better...
Article
Despite the wide acknowledgment of consumer value as a dynamic concept in marketing and tourism literature, few studies have addressed its dynamicity. This article provides an approach to the dynamic nature of value in a hotel experience by proposing a conceptual framework that seeks to explain the influence of value types on customer satisfaction...
Article
Full-text available
This study applies a Double-Hurdle Model to a sample of 2,723 passengers to analyse whether socio-demographics (i.e. gender, age, level of education, income and place of residence), travel-related variables (i.e. type of accommodation and travel party) and flight-related determinants (i.e. check-in mode, wait time) and the pre- intention to buy sig...
Article
Full-text available
Existing studies applying a motivation-based segmentation of Airbnb users are still limited and mainly concentrated in the US; even less are studies applied in the European context. This paper applies an exploratory mixed method approach in Italy, where no study has been published around this research area so far. A qualitative study based on 26 in...
Article
Despite growing interest in transformative tourism and its benefits, there is not yet a precise understanding of tourist transformation. This study contributes to fill this research gap by reviewing the contexts where transformative tourism research has emerged, and the main theories employed. Through a multi-disciplinary approach, the paper discus...
Article
Full-text available
While transformative tourism may represent a timely form of tourism conveying hope in an ever-changing world, there is still limited research adopting a demand-side perspective and exploring the understanding and experiences that tourists have about transformative tourism. This paper contributes to fill this research gap by analysing transformative...
Chapter
This chapter examines the differences in expenditure and satisfaction among first-time and repeat spectators at a motor sports event. A structured questionnaire was developed, and data were collected on site via 318 interviews carried out during the 2019 Federation Internationale de l'Automobile World Rally Championship in Sardinia. Data were analy...
Article
Full-text available
Purpose This study aims to examine the relationships among the dimensions of consumption values (functional, social and emotional), co-creation, information overload, satisfaction and continuance intention derived from the use of the Airbnb platform. Design/methodology/approach A Web-based survey was conducted among Italians, and a valid sample of...
Article
Full-text available
Purpose The purpose of this study is to test Kim et al. ’s (2012) seven-dimension memorable tourism experience (MTE) scale in a new context and with a new sample. In addition, the study aims to test for causes or relationships between satisfaction, MTE dimensions, co-creative tourism experiences and memorability, as well as the mediating effect of...
Article
The tourism sector is being currently characterized by the introduction of tours and activities provided by sharing economy platforms (e.g. Airbnb) and non-professional local guides. Since this recent introduction, no study has so far explored what motivates and constrains travellers to book this type of experiences. This paper contributes to fill...
Article
Hospitality firms are increasingly investing in corporate social responsibility (CSR) to generate strong relationships with stakeholders while aiming to benefit their own performance. However, CSR may bring both costs and benefits to the focal firm. We analyze how corporate financial performance (CFP) is affected by CSR, finding that the impact of...
Article
Due to developments in social media, brands have integrated social networking sites (SNSs) as an important part of their communication mix. This change calls for studies that help to understand the role of SNS in the communication mix through further investigating their effects on brands and acknowledging their influencing triggers. Concerning that...
Article
Full-text available
Consuming Food and Beverage is one of the most frequent non-aeronautical activities that passengers enjoy at airports and that significantly contributes to airport profitability. Despite this, there is still limited research aimed at analysing passengers’ consumption behaviour of F&B. With the aim to contribute to this somewhat under investigated r...
Article
Full-text available
This study aims at profiling a quota sample of 600 residents in Naples, a home port in the Campania Region (Southern Italy), based on their perceptions and attitudes toward the development of cruise tourism, and their willingness to support different tourism types. To achieve this aim, a factor-cluster analysis was applied and five clusters were id...
Chapter
This chapter analyzes the concept of resident apathy toward heritage tourism and defines influences which underpin resident attitudes toward the development of tourism. It discusses the existing literature on community participation in tourism, paying attention to residents’ behavior toward its development. Adopting an interdisciplinary approach, t...
Article
Residents’ apathy has been considered a cultural barrier to community participation. To test and conceptualize residents’ apathy, this study aims to filling a gap by proposing a theoretical model and testing it in three different destinations, namely, Lisbon (Portugal), Isfahan (Iran) and Olbia (Italy). Three convenience samples were used for the p...
Article
Full-text available
Wine tourism destinations are growing in popularity not only for wine tasting experiences but also for the wineries' aesthetic and authentic rural appeal, which are increasingly valued and sought-after by a wider range of wine tourist markets. This study suggests and tests an empirical model where both various servicescape dimensions (i.e. physical...
Chapter
As the growth of wine tourism around the world has become substantial, wine tourist markets’ motivations and their behavioural patterns have become more diverse. In the existing literature, three major segments of wine tourists with different levels of wine-oriented motivations, wine drinking behaviour and wine knowledge have been usually identifie...
Article
In the realm of transformative tourism research and tourism studies on gender, transformation is considered part of the emancipating and empowering process that women mostly experience through travel. Yet, little is known about the same process from a male or comparative perspective. This paper contributes toward addressing this research gap, adopt...
Article
By applying the Hurdle-Double model to 2,461 passengers at the Olbia-Costa Smeralda Airport (Sardinia, Italy), this study analyses whether sociodemographics, travel-related variables, flight-related variables and pre-intention to buy significantly influence passengers' expenditures for food and beverages. Our findings reveal that the ‘decision to b...
Chapter
This study analyses residents’ perceptions and attitudes towards tourism and community engagement with tourism planning. Overall, residents think that the positive effects of tourism development outweigh the negative impacts. Despite this, they express concerns regarding the economic future of their area and that the tourism development in their ar...
Chapter
Wine tourism development requires the willingness of the winery owners to undertake tourism activities when running their business, thus meaning that a shift from a ‘pure product’ orientation to a tourism and hospitality mindset needs to occur. The analysis of the perceptions and attitudes toward wine tourism has gained huge attention in the last f...
Article
Many cities around the world today place considerable emphasis in their tourism strategies on enhancing their competitiveness as potential convention hosts. The objective of this research was to evaluate how site attributes affect the choice of a host city in the international conventions tourism market. The study employed discrete choice modelling...
Article
This paper adopts a mixed method approach to examine antecedents and consequents of luxury tourism. Specifically, a structural model was proposed to depict what motivates tourists to make a luxury-driven tourism trip and what they expect from it. The antecedents and consequences of attitudes was then depicted through content analysis of 431 narrati...
Chapter
Responsible tourism is an increasingly observed phenomenon. This study offers new insights into the factors that prevent tourists from travelling responsibly. In particular, a sample of 837 Italian travelers was profiled based on the main impediments toward responsible tourism. Findings of the study suggested that impediments toward responsible tou...
Article
Full-text available
This study profiles cruise passengers based on their perceived satisfaction with their experience. Exploratory factor analysis (EFA) and K-means Cluster Analysis were applied to a sample of 419 cruise passengers interviewed in the period March–April 2013 at the port-of-call of Messina (Italy). The main factors that influenced destination satisfacti...
Article
Academic research studying wine routes has increased over time, but the emergent perspective interpreting wine routes as “Boundary Objects” deserves further research and this study presents a framework rooted in this concept. Our “comprehensive” framework, based on a qualitative research on the Cannonau wine route (Italy), shows how different types...
Article
Purpose This study aims to compare public and private hospitals based on both cognitive and affective components of patients’ satisfaction. Design/methodology/approach A survey of 770 Italian patients from public and private hospitals was conducted. Then, hierarchical and non-hierarchical cluster analyses and a series of chi-squared tests were run...
Chapter
Despite the relevant economic contribution that Chinese outbound travel generates, very little research examining motivations of Chinese travellers’ behaviour has been conducted so far. This is evident when the specific segment of students from Gen Y travelling to Europe is considered. Therefore, this chapter deepens the academic debate about this...
Chapter
In recent years, interdisciplinary contributions have flourished extensively, mainly in the fields of philosophy and economics, with the aim of understanding what effectively drives individuals in their pursuit of happiness. This study aims to analyse the determinants of tourist happiness. To fulfil this purpose, a conceptual model of happiness in...
Chapter
Several studies report that an attitude-behaviour gap often exists when considering the extent to which people behave responsibly when travelling. This study was carried out to deepen the scientific debate about the main factors shaping tourists’ inertia that prevent people from minding this attitude-behaviour gap. Data were collected from 837 Ital...
Article
Full-text available
This study broadens the understanding around the topics of e-rating and e-complaining by adopting a value-based approach. In the consumer behaviour literature, value is understood as a “relativistic preference experience” (i.e. an evaluation outcome that varies across subjects, objects and contexts). E-ratings and e-complaints can be analysed throu...
Article
Full-text available
This study of Sardinia, Italy, an island destination in the Mediterranean Sea, examines the role of involvement on destination personality formation process. It further investigates how destination personality affects destination satisfaction and self-congruity, and how self-congruity affects destination satisfaction and destination loyalty. A tota...
Article
Tourism phenomenon is significantly based on the sociocultural dimensions of any society. This is particularly true in the case of Iran, a country that possesses a large number of cultural heritage and religious attractions. Overall tourism policies in Iran can be considered as much more consequential from the standpoint of the country’s specific s...
Article
This article examines the factors and the preferred sources of information that influence prospective Italian students' choice of a Department of Business and Economics at a public university. Results, based on quantitative survey data, show that both future undergraduate and future postgraduate students value the reputation of the university, the...
Article
Using place attachment theory, we test a conceptual model that postulates tourist motivation, overall attitude, and place attachment as significant predictors of tourists’ intentions to recommend a destination. Existing studies fail to evaluate the influence of both motivation and overall attitude on place attachment. The conceptual model is tested...
Article
Recently, food quality and safety issues have been attracting increasing attention both in academia and industry, mainly because of consumers’ concerns related to this topic. This paper investigates consumers’ decision-making process in the food sector, with a specific interest in quality labels. For the purposes of the study, a cluster analysis is...
Conference Paper
Full-text available
This study aims to analyse the concept of residents’ apathy in tourism and to define its underpinning dimensions and their influence on residents’ attitudes toward tourism development. To achieve this goal, this study presents and discusses the existing literature devoted to community participation with a particular attention to those describing a...
Conference Paper
Full-text available
Apathy has been considered as barrier in community integration and participation. It seems essential to understanding what effectively drive residents to be apathetic toward tourism phenomenon in their area so that a deeper knowledge about how to reduce/eliminate it can be achieved. This study intends to propose a conceptual model that analyses how...
Article
Purpose In the fertile line of research on consumer value from the services literature, a gap exists between theoretical and empirical knowledge, in particular regarding Holbrook’s conceptual value framework. The present work seeks to find construct validity for a multidimensional value scale based on his proposal. Design/methodology/approach Ba...
Article
This study profiles travelers in airports based on their level of satisfaction using a list of 13 attributes related to food and beverage services (F&B), while also considering their sociodemographic and travel-related characteristics. We developed a survey and collected data at the Olbia Costa Smeralda Airport (Sardinia, Italy). We gathered 493 co...
Chapter
This chapter examines the differences in expenditure, satisfaction and behavioral intentions between first-time and repeat spectators to a cultural event. A structured questionnaire was developed and data were collected on-site during the “Sa Sartiglia” Carnival (Sardinia, Italy) via 262 interviews. A series of descriptive analyses, independent t-t...
Article
Presented as an alternative form of tourism, Couchsurfing is a predominantly non-commercial accommodation type where hosts offer a “couch” to travelers through a hospitality network. Couchsurfing.com is considered as an icon of the sharing economy and more specifically of shareable tourism. This article provides a deeper understanding of couchsurfe...
Book
Full-text available
Responsible behaviors in the realm of business continue to remain a crucial component of organizational development. By exploring core aspects of contemporary corporate strategies, businesses can create more value in social welfare initiatives. CSR 2.0 and the New Era of Corporate Citizenship is an authoritative reference source for the latest scho...
Article
Utilizing a conjoint analysis approach, this study aims to examine the impact of destination familiarity on the relative importance of external information sources for domestic and international travelers during the pre-purchase information search process. Data for this study were collected from 719 tourists traveling to Sardinia (Italy). Findings...
Article
Full-text available
The purpose of this study is to empirically test an integrative model linking tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. The model was tested using data collected from domestic tourists visiting Sardinia, Italy. Results show that tourists’ emotional experiences act as antecedents of perceived...
Chapter
A growing number of researchers concur that tourism destinations are complex dynamic systems; knowing their structural and dynamic characteristics is certainly needed to reach an effective governance that in turn can allow to obtain sustainable growth and destination competitiveness. Different methods rooted in the complexity science and, broadly,...
Chapter
Generation Y has been considered to be a sizeable new market. This study, based on a sample of 1131 Italian travellers from Gen Y, investigates their views for and against disintermediation, and analyses how their choices are influenced by user generated content (UGC), rather than by information provided by high street travel agencies. The factor a...
Chapter
This study aims to analyse referral and conversion traffic from user-generated content (UGC) to other key online/offline information sources and when consumers use UGC along with their information-search and the related cross-visitation. Data were collected by sending a semi-structured questionnaire by e-mail to Spanish consumers aged 18 years and...