George Erhart

George Erhart

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5
Publications
86
Reads
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28
Citations

Publications

Publications (5)
Patent
Full-text available
A system and method for securing the mobile device applies the rules to determine if an event associated with an application is a secure event. If the event is a secure event, the system applies the rules to determine if the event is authenticated. If the event is authenticated, the event is authorized and the system updates rule data associated wi...
Patent
Full-text available
A text communication, such as an email or blog posting from a user, is monitored to identify an issue. A score(s) of the text communication is determined by analyzing words/phrases in the text communication. A score can be based on various factors such as annoyance, language precision, help-ability, a communication length, and the like. A range for...
Conference Paper
Video is becoming an important medium for contact centers to serve customers, in addition to voice self service systems and live agents. Recently, video-enabled communication devices such as 3G mobile phones, IP softphones, and the like have become more widely deployed. For users of such video-enabled devices calling into contact centers, a more ef...
Patent
A method and apparatus are disclosed that enable the synchronization of user profile information for M users who are sharing K telecommunications terminals, wherein M and K are not necessarily equal to each other. The disclosed technique addresses the problem that occurs when multiple users share multiple terminals, in which a user that selects a...

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