Gandolfo Dominici

Gandolfo Dominici
Università degli Studi di Palermo | UNIPA · Dipartimento di Scienze Economiche, Aziendali e Statistiche (SEAS)

Ph.D. in Business Management

About

106
Publications
421,423
Reads
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1,355
Citations
Introduction
Additional affiliations
October 2013 - present
CUEIM - Italy
Position
  • Board Member
Description
  • Membero del CdA del CUEIM
April 2013 - present
World Organisation of Systems and Cybernetics - WOSC
Position
  • Board Member
April 2012 - present
Position
  • Business Management and Marketing - Univeristy of Palermo
Education
January 2003 - August 2003
University of Nagasaki
Field of study
  • SCM
November 2000 - November 2003
University of Roma La Sapienza
Field of study
  • Economia e finanza nel governo dell'impresa
October 1999 - April 2000

Publications

Publications (106)
Article
Full-text available
Purpose This study aims to supply indications that may be useful in the process of development of new products that fully exploit the value potential of Internet of Things (IoT) technologies in the automotive industry. To this aim, we investigate how applications of the IoT to smart vehicles are perceived by consumers and we describe different ways...
Article
Full-text available
The aim of this study is to depict the relational dynamics between the firm/brand and the individual/consumer or communities of consumers. To this aim we propose a conceptual framework, integrating the Viable Systems Approach (VSA) with the Consumer Culture Theory (CCT) which considers the individual as an active co-maker of product/brand (prosumer...
Article
Full-text available
The increase in the complexity and variability of the business environment, due to constant and rapid changes in markets, calls for more flexible and effective production systems. Of the most valuable production systems, the Japanese lean production system (LPS) is the best known and studied, but is still not the most widely applied with success ou...
Article
The increasing use of web technologies has changed the way of doing business also in the field of education. In the last decade, the development of electronic learning (e-learning) systems became crucial in order to meet students’ demand. In this study we adopt a “relationship marketing” perspective and we apply the Kano Model (1984) to propose a...
Article
In marketing theory, the shift from the paradigm of value creation to value ‘cocreation’ calls for a deeper grasp of the interactions between producers and customers. Marketing studies have widely focused on the value cocreation concept, but so far, the mechanism through which consumers can be involved in the process of value cocreation through pro...
Article
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The modern world actively discusses the challenges that will lead to the Fourth Industrial Revolution. As the specialists assume, part of the jobs will be replaced by artificial intelligence. In addition, creation of completely new jobs is expected. As for the jobs that might be maintained in future, skills upgrading will be particularly importa...
Article
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Sustainability is one of humanity’s most daunting issues at present [...]
Article
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Purpose The purpose of this paper is to analyse the influences of different types of knowledge and their inherent dynamics on the effectiveness of the decision-making (DM) process. Knowledge dynamics (KD) is envisioned through the lens of the knowledge fields theory while effective DM process is objectivised via organisational appreciation and rewa...
Article
Full-text available
Background and Purpose: The aim of the study is to develop a conceptual key competency model for smart factories in production processes, focused on the automotive industry, as innovation and continuous development in this industry are at the forefront and represent the key to its long-term success. Methodology : For the purpose of the research, we...
Article
In this paper, by adopting a systemic framework, we argue that place's adaptive connotation be considered as a mere result of endogenous processes but as a viable system that will remain viable if it can continue to answer the needs of its numerous heterogeneous internal and external socio‐economic agents. Place can be seen as a complex adaptive sy...
Article
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The primary purpose of this study is to investigate to what extent smart factories have been addressed in the research in the business, management and accounting field and to identify possible gaps in the current research. The bibliographic units from the Scopus database on the keyword ‘smart factory,’ limited to the business, management and accoun...
Article
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Placing online academic networks in the framework of social, cultural and institutional “deterritorialization,” the current paper aims at investigating the functionality of these new forms of transnational and trans-organizational aggregations as knowledge brokers. The emphasis is laid on the influence of human collective intelligence and consisten...
Article
Purpose Analyzing the entrepreneurial ecosystem related to the ARCA consortium, the purpose of this paper is to study the relationships among the start-up firms inside an incubator. Design/methodology/approach Thanks to the adoption of the relationships concentric model and the density concentric model, the paper highlights the role of relational...
Article
Abstract: This paper focuses on knowledge management in cyberphysical systems (CPS), dealing with the importance and influence of smart technologies for the creation of the smart health systems as a part of the smart home. This approach considers the reorganisation and adaptation of medicine and health systems, building the research framework upon...
Article
Full-text available
Networks are ubiquitous in our lives in their social, physical, and digital forms. A growing number of firms today rely entirely on networking and lack a physical location or material infrastructure; they are, so to speak, 'liquid'. Through a theoretical analysis and its application to the case of Doctor Chat mobile app, this paper aims to analyse...
Book
Based on papers from the 4th Business Systems Laboratory International Symposium (BSLAB) in 2016, this volume contributes to the business management, organizational and innovation literature by providing insights on the antecedents of systems thinking in the business systems domain. The Business Systems Laboratory International Symposium addresses...
Article
Full-text available
In the last decade, marketing studies have tried to define methodologies, models, and tools to support organizations in developing pathways “oriented to” and “based on” the value cocreation. To shed light on these dynamics, using the interpretative lens offered by Agency Theory, this study investigates the sociocultural and cognitive/figurative roo...
Article
In this opinion article, the author aims to depict the state of systems thinking research through the lens of my own personal experience. His point of view is that of a relatively young scholar who has the privilege to be involved in the international systems thinking community in many ways. Indeed, in 2012 he established, with other colleagues, an...
Article
Full-text available
Networks are ubiquitous in our lives in their social, physical, and digital forms. A growing number of firms today rely entirely on networking and lack a physical location or material infrastructure; they are, so to speak, 'liquid'. Through a theoretical analysis and its application to the case of Doctor Chat mobile app, this paper aims to analyse...
Article
Full-text available
Since the beginning of the XXI century, marketing theory has moved through a series of epistemological shifts from modern positivism to postmodern constructivism. This has resulted in a series of changes to the main concepts of “traditional” marketing such as: market, product, customer, and value. These shifts can be better viewed under a social cy...
Article
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This qualitative paper aims to point out the incidence of small world characteristics in the World Wide Web. To this end, some theoretical implications of small world theory (SWT) are verified using information from focus groups and in-depth interviews administered to experts and users of the World Wide Web. The purpose of this study is to investig...
Article
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The objective of this work is to contribute to place management and marketing studies by looking at the territory, as a complex adaptive system aiming to reach a dynamic equilibrium—a steady state. According to this approach, the territorial system emerges as a result of its capacity, its social actors and governance, and the analysis, creation and...
Article
This paper aims to explore consumer attitudes toward using smart shopping cart, considering country of origin, gender, age, and intentions to use smart shopping carts while purchasing. Moreover, it investigates the influence of extracted factors on consumers’ attitudes toward using smart shopping carts and the users’ levels of digital competence. T...
Article
In the current situation of growing information overload, individuals are gradually becoming less sensitive to traditional marketing communications. For this reason, traditional marketing research models are no longer capable of giving useful insights to management. This calls for new approaches that can grasp the inner meaning of consumer behavior...
Conference Paper
Full-text available
Purpose of the paper. The aim of this paper is to shed light on the key factors that determine the quality and attractiveness of e-commerce, in order to provide not only interesting theoretical reflections, but also useful practical implications for managers and practitioners in this sector. Methodology. The selected method is the Kano model, a qua...
Chapter
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In this work, we have outlined a research framework for a new management paradigm, attempting trying to link the main concepts of complexity theory, change management, knowledge management, sustainable development and, cybernetics. We discussed the transition from the industrial era to the post industrial age. In the development process, nothing i...
Chapter
This theoretical work aims to analyze the choice of strategic management activities, taking into account a complex systems perspective. Following this approach, we represent the firm as a complex adaptive system, in which the management must be able to develop and implement different behaviors in order to dynamically ensure the viability of the fir...
Article
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This paper examines the services provided by Open Innovation Intermediaries (OIIs) through their web-based platforms, in order to understand how OIIs can effectively support innovation seekers in their innovation processes. Relying on the existing literature exploring the roles and functions of web-based OII platforms, we carried out an exploratory...
Article
In this paper, we take the perspective of app developers. Specifically, based on a sample of top paid apps from three major app stores, i.e., App Store, Google Play, and Blackberry World, we construct a hedonic price model to examine the role of relevant factors in price formation in the app market. Our results suggest a strong evidence of two-side...
Chapter
Full-text available
The goal of this study is to investigate the problems caused by the rapid growth of the global economy, coupled with high population growth and the excessive exploitation of natural resources. The global economy will not be able to maintain its current speed of growth in the long term, so a paradigm shift in production and consumption is necessary,...
Article
Full-text available
Our times are characterized by intense changes in the viable logics of markets and, generally speaking, of business systems. Business scenarios today are typified by connectivity, dynamism, nonlinearity, and emergent behaviors-in other words by " complexity " (Dominici, 2012). Reductionist models are unable to completely depict, or to allow us to t...
Article
Full-text available
The intent of this qualitative research is to investigate and understand the requisites of customer satisfaction for academic libraries’ users and to give managerial hints for the implementation of user centred academic library services. To this aim, we analyse the library services of two Italian Universities (the Faculty of Economics of University...
Research
Full-text available
The intent of this qualitative research is to investigate and understand the requisites of customer satisfaction for academic libraries’ users and to give managerial hints for the implementation of user centred academic library services. To this aim, we analyse the library services of two Italian Universities (the Faculty of Economics of University...
Article
Full-text available
This set of articles arises from a series of conferences (Business Systems Laboratory Symposia, 2013-2015) and in particular from the 2nd Business systems Laboratory International Symposium, Rome 2014 with the theme 'Systems Thinking for a Sustainable Economy', concerned with systems thinking and its relations with sustainable management, where the...
Conference Paper
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Can the Viable System Model (Beer, 1979) be a sound approach to shape a more effective value co-creation process able to achieve higher satisfaction and value? In this theoretical paper we will show how cybernetic can be effectively used to give a positive answer to both questions above.
Conference Paper
Full-text available
The purpose of the paper is to show the importance of cognitive and affective process of computer and ICT usage, both in learning and in their daily work tasks. In the paper is used comparative method. It has been concluded that an individual has an active role and the use of ICT enables, through the processes of reflection and exchanges of views,...
Chapter
Full-text available
By considering the tourist experience as a complex dynamic system, in this paper we depict the traveler as a kybernetes (κυβερνήτης is the ancient Greek word for 'sea captain', 'steersman', or 'governor') in search of powerful tools to help him or her to obtain directions in the mare magnum of complexity, over-coming the fear of action and taking d...
Chapter
Full-text available
Predictions play a key role in assuring the status of “rationality” in decisions. Nevertheless, in the field of social sciences and economics, predictions fail to correctly depict the oncoming scenarios. Why is it so difficult to achieve quantitative prediction of social and economic systems? Can science provide reliable predictions of social and e...
Article
Firms operating in the electronic marketplace set and adjust prices to affect demand and profitability. In service markets, such as airline markets, different prices are commonly offered by diverse firms to accommodate to a variety of market segments having particular sets of consumer attitudes. This variation in prices is the price dispersion and...
Conference Paper
Full-text available
The goal of this conceptual paper is to draw attention to the problems caused by the rapid growth of the global economy, coupled with high population growth and excessive exploitation of natural resources. It is necessary to be aware that the global economy will not be able to grow at the actual speed in the long term. A paradigm shift in productio...
Chapter
Full-text available
The increased usage of mobile apps has a great potential for the tourism industry. Through the use of mobile apps, web portals and social media may allow a fast and wide diffusion of awareness for museum and attract a large number of visitors, thus increasing the value of their image, with moderate investments. The aim of this chapter is to identif...
Article
This chapter aims to represent the evolution of the cultural vocation of the territory with relation to the cultural product. The authors achieve this by adopting a holistic, viable-systemic approach. This approach proves useful to draw a better representation of the relationships existing among members of the territory - which is a prerequisite fo...
Conference Paper
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Obiettivi. Il processo di creazione di nuove imprese risulta particolarmente complesso qualora parta da idee altamente innovative che trovano difficoltà ad essere percepite come valide dai sovra sistemi. Obiettivo del presente lavoro è dimostrare che gli incubatori accademici svolgono un ruolo determinante per la vitalità di queste imprese. Metodol...
Conference Paper
Full-text available
The aim of this study is to identify the key factors as antecedents of visitor satisfaction for the designof a mobile app for museums. To our aim we use the Kano model that allows to categorize service attributesaccording to how they are perceived by customers and to estimate their impact on customer satisfaction. Wecollected qualitative data troug...
Conference Paper
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Today we can observe an increasing proliferation of new academic spin-off initiatives aimed to transfer knowledge from the university to the market. Due to their strategic role in enhancing the development of technological innovation, academic spin-offs can attain high levels of social performance and consonance with their environment. At the sa...
Conference Paper
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The problem often faced by some approaches to complexity is that of the abstraction from the competition character of action. Man often is not rational, because of his cognitive limits, his heuristics of thought, and his passions of which the most dangerous is fear. To be aware that the world is complex and there is no way to forecast the future...
Conference Paper
Full-text available
According to the Viable Systems Approach (VSA), the process of creation of new firms goes through the transformation of new ideas and knowledge into viable systems. This is a complex process, in particular when it starts from very innovative and original ideas that may be not easily understood by the external stakeholders of the seed firm (supra-s...
Article
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This paper highlights some theoretical and epistemological reflections about the relevance of action for managerial studies. These reflections show how the cybernetic paradigm of complexity management can be used for better decision making that unites knowledge and action in a comprising, dynamic, and evolving approach. Cybernetics can help to over...
Article
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Starting from the assessment that hotels need to embrace a managerial approach oriented towards customer satisfaction, we adopt the Kano model to identify the relevant drivers of satisfaction of hotels guest in the main cities of Sicily, Italy. This study analyzes the customer satisfaction requirements for Sicilian hotels in order to suggest and we...
Article
Full-text available
The social and economic complexity of our times triggers intense transformations in the competitive logics of markets and, broadly speaking, of business systems. Business scenarios today are typified by dynamism, connectivity, nonlinearity, and emergent properties—in other words by “complexity”. Asserting that the world, and consequently business...
Conference Paper
Full-text available
La presente ricerca analizza i servizi bibliotecari di due Facoltà italiane al fine di individuare i principali driver della customer satisfaction attraverso il modello di Kano. I risultati possono essere utili sia ai ricercatori che ai manager delle università per pianificare a livello strategico e operativo le azioni necessarie al miglioramento d...
Article
Full-text available
The rapid worldwide growth of e-commerce and the resulting great interest on the digital business, caused a proliferation of contributes by academics and practitioners, that identified by different points of view, the fundamental concepts, codes and functions of e-business models. The quantity and the variety of approaches adopted made the concept...
Article
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This paper discusses the body of knowledge about Holonic Approach to theoretically demonstrate how Holonic Production System (HPS) can be a convincing choice to overcome the problems of traditional production systems’ architectures. Today, enterprises are trying to find ways to manage the growing environmental complexity that is well described by...
Article
Full-text available
The increase of the social and economic complexity causes frequent discontinuities and the rapid change of the business environment, triggering intense transformations of the competitive logics and of the capability of forecasting using traditional models. The new competitive reality is characterized by dynamism, connectivity, non-linearity and eme...
Article
La complessità dell’ambiente sociale e di business ha reso ormai evidente l’imprescindibile necessità, per le organizzazioni complesse (tra cui le imprese) del XXI secolo, di miglioramento della capacità di gestione dei necessari mutamenti al fine di mantenere la vitalità e garantirne la sopravvivenza. L’approccio sistemico si è rivelato cruciale p...
Article
Full-text available
In this paper we discuss the body of knowledge known as complex system theory and its relevance to the analysis of inter-firm networks. We start by addressing the development of systems thinking. Through a literature overview, we point out the main elements for the development of systemic thought from its beginning, through its application in busin...
Article
Full-text available
The growth of complexity of the business environment in which firms operate, calls for more effective tools, able to consider the effect of the strategic choices of the actors of the market and to supply information useful for managerial decision process. Game theory seems to be an ideal candidate for this scope. Nevertheless, because of its axioma...
Conference Paper
Full-text available
La complessità dell’ambiente sociale e di business ha reso ormai evidente l’imprescindibile necessità, per le organizzazioni complesse (tra cui le imprese) del XXI secolo, di miglioramento della capacità di gestione dei necessari mutamenti al fine di mantenere la vitalità e garantirne la sopravvivenza. L’approccio sistemico si è rivelato cruciale p...
Conference Paper
Full-text available
The Japanese lean production is known and studied, but still not the most applied with success outside Japan. The reason of the scarce success of lean production outside its native country is the insufficient understanding of the strong interactions among the enterprise system and the business system. In order to fill this gap it can be useful to...
Article
Full-text available
In order to be successful in the market it is not sufficient to attract new customers managers must concentrate onretaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotelindustry customer satisfaction is largely hooked upon quality of service. A management approach focused oncustomer satisfaction c...
Article
Full-text available
Today’s turbulent markets are facing unpredictable and sudden variations in demand. In this context, the Holonic Production System (HPS) seems to be able to overcome the operational and economic problems of traditional production systems. The HPS’ ability to adapt and react to business environment changes, whilst maintaining systemic synergies and...
Article
Full-text available
Today’s turbulent markets are facing unpredictable and sudden variations in demand. In this context, the Holonic Production System (HPS) seems to be able to overcome the operational and economic problems of traditional production systems. The HPS’ ability to adapt and react to business environment changes, whilst maintaining systemic synergies and...
Conference Paper
Today, growing complexity and variability of the business environment, calls for more flexible and efficient production systems. Among the most effective and efficient production system, the Japanese lean production is the most known and studied, but still not the most applied with success outside Japan. The reason of the scarce success of lean pro...
Article
Full-text available
Today's turbulent markets are facing unpredictable and sudden variations in demand. In this context, the Holonic Production System (HPS) seems to be able to overcome the operational and economic problems of traditional production systems. The HPS' ability to adapt and react to business environment changes, whilst maintaining systemic synergies and...
Article
Full-text available
Con il proliferare della ricerca, condotta da accademici e manager, sui modelli di e-business, si avverte la necessità di definire e classificare i numerosi contributi in materia, seguendo un filo logico che possa chiarire sia i domini e l’ontologia dell’argomento trattato, sia lo stato d’avanzamento della ricerca. La vastità dei contributi sul...
Article
Full-text available
The marketing mix paradigm, in its famous version of the 4Ps, went all the way through the evolution of marketing theory: from the marketing concept, through relationship marketing, to digital economy, being object of discussion both in academic literature and managerial practice. If it is a fact that the 4Ps marketing mix is a milestone of marketi...