G. P. Sahu

• BE, MBA, PhD(IITD) PDF(CSUMB USA)
• Professor (Full) at Motilal Nehru National Institute of Technology

The emergence of Open Banking (OB) system is developing the landscape of traditional financial services by introducing a collaborative model including: banks, customer and TPPs. This model allows the banks to share customers’ data with TPPs (FinTech startups), with due consent of their customer. This shared data assist the TPPs to develop the custo...

The rapid acceleration of economic growth, expansion of urban areas and the burgeoning populations has magnified the challenges of resource scarcity and degradation of environment. To face off such challenges, Circular product has become the promising solution. Despite of its importance, the use and research on circular product of circular product...

Using the technology–organization–environment framework, this study examines the factors influencing the behavioral intention of insurance industry employees to adopt artificial intelligence (AI)-enabled applications. With two factors from the technology dimension and three factors each from the organization and environment dimensions, we collected...

Purpose Adoption of solar energy plays an important role in the growth of a country. There are many factors which influence the adoption of solar energy in India. The study is designed to identify factors that determine the acceptance or rejection of solar energy systems in India. Design/methodology/approach Relationship among identified variables...

Almost all service organizations are now well aware about global warming and advantages of green information systems (Green IS) in order to gain social and economic profit at the cost of no harmful effect on environment. Recurrent annotations in the literature have explored that for successful Green IS adoption certain keys factors are required to...

Numerous studies explore that, in current era, Banking and Information Technology (IT) services sector, in various developed/developing countries, either adopted or in the phase of Green IS adoption. Since countries, round the globe, have recognized the significance of Green IS and its impact over environment, it is now vital for every industry to...

In the present context banking is all about innovation for survival. With the emergence and complete acceptance of digital KYC and mobile banking model, India has flown to next stage technical banking innovation i.e. Payment Banks. Introduction of Payment banking is one of the most strategic change in Indian banking platform implemented by the Indi...

Green Information Systems (Green IS) emerged as a crucial area for research to reduce organizations/society’s carbon footprints and consequently, to achieve environment sustainability. This research paper provides an extensive systematic literature review in Green IS area to facilitate advance research in the area. The aim of the paper is to provid...

Mobile payment solutions (MPSs) are experiencing growth and popularity across the globe because of their convenience and other benefits in performing transactions. However, despite these circumstances and the benefits offered, MPSs are still suffering from challenging situations related to their adoption and usage. The main challenge MPSs have face...

This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applicati...

This paper studies the Critical Success Factors’ (CSFs) for the adoption of Digital Payment System in India. There are few studies about the literature on CSFs for the adoption of the digital payment system in the Indian context. This study is an attempt to cover this gap. In this study, we reviewed the theories for adoption model at the individual...

This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in ad...

Research indicates that India can save up to 25% in its public procurements (valued 3.4% to 5.7% of GDP) by migrating to e-government procurement (E-GP). This paper empirically studies stage-wise importance of 11 critical success factors (CSF) that were identified through extensive literature review. We developed a research model for ascertaining t...

Research indicates that India can save up to 25% in its public procurements (valued 3.4% to 5.7% of GDP) by migrating to e-government procurement (E-GP). This paper empirically studies stage-wise importance of 11 critical success factors (CSF) that were identified through extensive literature review. We developed a research model for ascertaining t...

Price value is important theoretical addition to the extended unified theory of acceptance and use of technology (UTAUT2) as individuals bear monetary cost in using technology in consumer setting. A preliminary review of 650 UTAUT2 citations revealed majority of the studies utilized UTAUT2 in combination with external theories omitting some of orig...

Global Internet connectivity and updated and latest electronic devices increase in the availability of digital payment (e-payment) system according to your choice. Previous research showed that there are few variables which are important to implement digital payment system. But no study has been undertaken to understand the interaction/interrelatio...

The development of mobile technology is not only changing the way business is run, as evidenced by the fast growth of mobile commerce, but also facilitating the transformation in a way that governments deliver their services. Mobile government is one area that has received very little research, but it can have a tremendous impact on the way citizen...

In this paper, a literature review in the area of electronic governance (e-governance) using classification approach is presented. The result shows that a cumulative volume of e-governance study has been accompanied for a diverse range of areas. The classification approach resulted in five numbers of sub-areas of e-government. The sub-areas are: (1...

Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) launched “IRCTC Connect” mobile application (app) for different mobile platforms for booking/cancellation tickets, but the app usage rate is very low in comparison to IRCTC website and Passenger Reservation System (PRS). This indicates a gap between implementation and adaption of IRCTC Co...

This paper is an attempt to study the important factors responsible for successful implementation of digital payment (e-Payment) system in India. Examine the status of e-Payment at Allahabad city (Uttar Pradesh, Indian) and to conduct an analysis of imitation of e-Payment in other regions of India. A qualitative study with extensive literature revi...

This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in ad...

Driven by rising citizen expectations and the need for government innovation, social media has become a key component of e-government in a very short period of time. A number of research papers have been published on the role of social media in e-government in last few years. This study performs a literature review of the articles on the use of soc...

Studies highlight that public procurement in any country acts as a barometer of public confidence in fairness and transparency of public institutions. A number of cases related to corruption in public procurement in the country have been highlighted by media on regular basis. These incidents raise questions regarding robustness of the procurement f...

Digital Empowerment - a word that implies a digital world - where the population is digitally literate; adequate Digital Infrastructure and availability/accessibility to everyone assured; Universal digital literacy exists; resources are digitally available and accessible in local languages; Mutual digital stages for participative governance and tra...

Purpose Despite the increasing technological capabilities and its affordability, a significantly large proportion of developing nations’ population are still lacking resources to own basic information and communication technologies such as computer and internet. This suggests that majority of the citizens from developing countries (e.g. India) are...

This paper investigates the Critical Success Factors (CSFs) for successful adoption and implementation of Green Information System (Green IS) in organizations. Extensive literature review conducted to identify the CSFs and these CSFs are validated through case studies of two Indian banks- State Banks of India (SBI) and Housing Development Finance C...

This book “Leveraging Technology Towards Digital Transformation: Selected e-Governance initiatives in India 2016” indebts it’s existence to the nominations from Government authorities of India and for their kind consensus in for publishing of abridged details of various successful e-Governance initiatives. Complimenting the CSI-Nihilent e-Governanc...

This paper aims to examine the impact of relationship marketing dimensions (namely trust, long term relationship, technology orientation, service quality, satisfaction, loyalty programme and brand image) on customer loyalty in the mobile telecom market in India. To test the proposed model in the context of mobile telecom services, the authors use d...

In the recent past, electronic procurement has drawn lots of attention in India due to its potential of bringing transparency and efficiency in public purchases. The Government of India launched National E-Government Plan in 2006 with e-procurement as integrated Mission Mode Project. The purpose of this paper is to assess the status of e-procuremen...

The turn of century saw ICT technologies making inroads into our lives. The governments world over are trying to use this medium for reaching out to their citizenry. This migration has been partly driven by transparency, efficiency and wider-access related benefits accrued by automation of government functions. E-Government Procurement (E-GP) is on...

Small and medium enterprises (SME) have a vital role in the growth of Indian economy. They contribute significantly towards employment, production and export. However, their performance has declined in the past few years. Information and communication technology (ICT) is a significant factor, which influences the growth of SME. In this research the...

In the fast changing global business, green information systems (IS) have emerged as an integral part of business strategy. Many business organizations have adopted green IS and are in the process of its implementation. This research-in-progress paper identifies factors for the adoption of green IS practices in the organizational context. We presen...

Research by Clausen et al [8] underscored that in order to operate effectively, public institutions must inspire confidence in those they serve. The low level of confidence of Indians and world community in the transparency and efficacy of the government machinery is reflected in the Transparency [46] and competitive rankings [49] which preclude ef...

Evidence exists that citizens' demand for pay-to-use e-government services is highly price-elastic. But research on citizens' adoption of e-government remains almost entirely pre-occupied with contexts wherein it is implicit that citizens would not face any monetary cost implications. The fact that Technology Acceptance model (TAM) and Perceived Ch...

In the current era of intense competition and demanding customers, companies of all sorts are devoting time and resources toward establishing strong bonds with their suppliers, customers and target markets. In view of the difficulties that underpin our understanding of relationship marketing in consumer markets, this study attempts to investiga...

The fundamental basis of long term success of a firm is the achievement and maintenance of competitive advantage. A body of literature has emerged which addresses the content of competitive advantage and sustainable competitive advantage as well as its sources and different types of strategies. The paper attempts to track the chronology of thought...

Research indicates that any e-governance project has 70% chances of failure. This is equally applicable to India, and proof of this could be seen in the limited success of e-Procurement (a Government-to-Business type e-government project) implementations in India. In fact, while National e-Governance Plan (NeGP) was launched in 2006 to promote e-go...

Evidence exists that citizens’ demand for pay-to-use e-government services is highly price-elastic. But research on citizens’ adoption of e-government remains almost entirely pre-occupied with contexts wherein it is implicit that citizens would not face any monetary cost implications. The fact that Technology Acceptance model (TAM) and Perceived Ch...

his paper presents a literature review and classification of Relationship Marketing (RM) research. A range of online databases were searched to gain comprehensive knowledge on RM. Several articles were identified and reviewed for their direct relevance to RM, relevant were subsequently selected. Each of these articles has been further reviewed and...

In today’s highly competitive environment, business entities are forced to enhance efficiency by cutting down wasteful expenditure. This involves manpower and process optimization and cost reduction by realigning business processes to take advantage of technology. A lot of effort has been put in by the industry and government entities to automate/e...

The 21st century has seen migration of many governance functions and services to Internet. The terms like e-Governance and m-Governance are no more unfamiliar words but are political reality. The adoption of e-procurement by government entities to optimise and economise public procurements has been the buzzword of transparent governance. In fact e-...

Most of the enrollment growth in the coming several decades will be in developing countries and India will contribute a significant proportion of that expansion. India by enacting “Right to Education Act, 2009” has set out on an ambitious path to provide free and compulsory education to all children in the 6 to 14 age group. As a result the number...

The benefits of e-procurement implementation for public procurement is a well research area. The adoption of e-procurement results in cost savings to exchequer by increasing operational efficiency, transparency, competition among bidders and organizational effectiveness through automation of manual processes. The review of contemporary research lit...

National e-Governance Plan (NeGP) was approved by GoI on 18 May 2006 with the intent to promote e-governance within the country. The Plan envisages creation enabling infrastructure, legal and institutional framework for implementation of G2G, G2B, G2E and G2C services. During last couple of years, implementation of e-government projects by various...

The purpose of this paper is to study various e-procurement initiatives of Government of India and ascertain the importance of these measures in public procurements. The paper also aims to explore the ways in which these e-procurement initiatives would result in cost savings to exchequer by increasing operational efficiency, transparency, competiti...

Purpose – The aim of this study is to investigate the likely antecedents of young Indian professionals' behavioral intention (BI) to use the income tax e‐filing service. Design/methodology/approach – Prior to data collection, for which a self‐administered survey was conducted, lecture‐demonstrations were arranged to familiarize the potential respo...

E-government has become a global phenomenon through its use of Internet technologies as a platform for exchanging information, providing services, and transacting with citizens, businesses, and other arms of government. E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy provides a comprehensive, integrative, an...

The future evolution of E-Government will greatly depend on the development of innovative technologies and architectures, which can match the need of changing times.Emerging Technologies in E-Government brings together papers which highlight several interesting possibilities opened up by new technologies and architectures. These include intelligent...

Small scale industries (SSI) have a significant role in the Indian economy in view of its contribution to production, employment, and export. However, since 1991 small scale industries in India find themselves in an intensely competitive environment due to globalization, domestic economic liberalization, and dilution of sector specific protective m...

This study has identified variables affecting the acceptance of e-government and formulated a conceptual model of e-government acceptance. Further the model is validated using 158 questionnaire responses collected from the business persons using the Central Excise Tax Payment System (e-filing) of India. A priority of the variables is set by calcula...

While the beneficial character of E-governance is widely accepted, its adoption by citizens, businesses, and public administration staff is a continuing challenge. If existing E-governance projects fail to attract an optimum level of usership, then justifying future projects will become increasingly difficult. Adopting E-governance brings together...

The paper analyzes select e-government practices in India in the area of "Property Registration". The aim of the paper is to identify the best practices in Property Respiration e-government system, and to suggest its adaptation in the other states of the country. There are four Cases taken from four different states (provinces) of India. Comparison...

The study seeks to highlight the key variables affecting usage of e-government by internal users of Indian Central Excise. An e-government acceptance model is developed and empirically tested using the 163 usable questionnaire responses from internal users of the Indian Central Excise. A priority of the variables is set by calculating the “total ef...

Achieving Information Technology (IT) effectiveness in government offices is a daunting prospect. This is because the bureaucratic structure, perceived (and often actual) laxity in the workplace, weak accountability and responsibility relationships, and cumbersome and conflated work processes act as serious inhibitors of IT effectiveness. There are...

Thanks to e-government, governments of the future will be able to service and facilitate the citizen in ways that one could not have imagined in the past. We believe that the scope of applying e-government is really vast and the future holds abundant promise. However, the extent to which the promise of e-government is realized depends on the effica...

Data leakage prevention has always been an important ingredient of corporate governance and attendant internal controls of organisations like BPOs etc., who handle confidential/business data of their customers. This is reflected in their IT infrastructure planning, implementation and subsequent management. Since availability and confidentiality of...

At the global level, there has been considerable concern over natural disasters. In fact, the human toll and economic losses have mounted. Over the past years, the Government of India has brought about a paradigm shift in the approach to disaster management. The new approach proceeds from the conviction that development cannot be sustainable unless...

During the last decades there has been a tremendous and potential growth in the area of digital media such as text, 2D image, 3D object, audio and video because of their efficient storage, ease of manipulation and transformation but on the other hand these characteristics has made digital media a soft target for unauthorized use. In the last few ye...

E-Government is the use of information and communication technologies (ICTs) to improve the activities of government agencies. The e-readiness index of India is found to be low as compared to other countries. There are various challenges for the implementation of e-government in India. These challenges are like low literacy, low per capita income a...