Frederic Dimanche

Frederic Dimanche
Ryerson University · Ted Rogers School of Hospitality and Tourism Management

Ph.D.

About

78
Publications
214,729
Reads
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2,887
Citations
Introduction
Frederic Dimanche is Professor and Director at the Ted Rogers School of Hospitality and Tourism Management, Toronto Metropolitan University (formerly Ryerson University), in Toronto, Canada. Frederic conducts research in tourism / hospitality marketing and management. His current projects are related to the Impact of Immigration on Tourism and luxury management in hospitality / tourism.
Additional affiliations
September 2003 - July 2015
SKEMA Business School
Position
  • Professor (Full), and Director Center for Tourism Management
September 2001 - present
SKEMA Business School
Position
  • Professor (Full)
September 1991 - July 2001
University of New Orleans
Position
  • Research Assistant
Education
August 1986 - August 1990
University of Oregon
Field of study
  • marketing/international studies/tourism

Publications

Publications (78)
Article
With new border policies and the development of travel infrastructure, international tourism to Russia experienced double-digit growth in the past few years. Yet, few authors have reported on the challenges the country faces towards sustainable tourism development and competitiveness. This study discusses issues that have affected and that will con...
Book
Full-text available
Russia, the largest country in the world, has untapped tourism potential, and its historic and cultural resources, natural attractions, and business opportunities attract a growing number of visitors each year. • This is the first tourism management textbook published in English that focuses on tourism in Russia • It addresses tourism as a system...
Article
Full-text available
This paper presents a three-stage model that applies the principles of risk assessment to the evaluation of environmental sustainability in the tourism and recreation sectors. The model uses both qualitative and quantitative data. While assessing environmental risk at and from tourism and recreation areas is fundamental to sustainable management, e...
Chapter
Full-text available
This chapter first describes what is and what constitutes a memorable experience and addresses afterwards the issue of how to engage tourists to collaborate in the co-creation of such experiences. The chapter considers involvement in tourist experiences as a mediator and moderator variable in value co-creation. In particular, after defining the inv...
Article
Full-text available
We all realized the importance of the COVID-19 pandemic when we were asked by the government to stay home in Winter 2020. When Canadians were given the green light to travel again, the government and media instilled a fear of travelling and many chose not to. Although we're not out of the pandemic yet, when it comes to restrictions, things are look...
Preprint
Full-text available
Canada has long been recognized as an immigrant-friendly nation that is committed to welcoming people from all over the world. However, many immigrants, particularly racialized and ethnic minorities, regardless of social capital, skill sets, and experience, find themselves increasingly concentrated in low-paying and low-skilled jobs. Discrimination...
Article
This study examined the relationship between negative tourist-to-tourist interaction (NTTI) and tourist emotions, intention to recommend, and revisit intention, based on the stimulus-organism-response paradigm and service-dominant logic. It also investigated the moderating effect of optimism in the relationship between NTTI and tourist emotions to...
Article
The increasing popularity and accessibility of virtual reality (VR) presents an opportunity for destination marketers to leverage its strengths to attract visitors. However, VR's benefits over more traditional media formats remain unclear. This paper reports results from two experiments that compared the impacts of consuming destination marketing m...
Article
Full-text available
The luxury segment of the hospitality sector has been growing worldwide. Luxury hospitality is about providing a unique experience for guests, and this type of experience requires having employees who understand the luxury culture and are trained at the highest level. Luxury hotels compete for the best talents, but the current pool of candidates fo...
Article
Full-text available
The tourism industry is a significant driver of the global economy and impacts societies all over the world that are currently experiencing radical change. Responding to these changes requires economic paradigms and educational systems based on new foundations. Humanistic tourism proposes a values-based disciplinary perspective for tourism at the i...
Article
Full-text available
The pandemic hit nearly two years ago, and since then Canadians' fear of travel has been a constant theme. Tuning into daily COVID-19 briefings likely contributed to this heightened sense of fear. As researchers whose work looks at travel and tourism, we were curious about the impact of COVID-19 briefings and the way media reported them on the indu...
Article
Full-text available
Customer experience (CX) has been on every one’s lips for a long time. While it seems obvious that if you are in business, you are there to serve your clients, many retail organizations have only recently discovered the notion of elevated customer experience. In a world where goods can be found by anyone and shipped from anywhere, the customer expe...
Conference Paper
Full-text available
Having become a full-fledged territorial marketing and destination management tool, recreational and outdoor activities such as hiking experience significant growth and play an increasing role for territorial attractiveness and development. The research questions are: How is hiking changing and evolving faced with digital innovations? How does this...
Article
Full-text available
Purpose The purpose of this study is to examine post-crisis (COVID) futures for major city destinations that are dependent on live entertainment and tourism. Destinations that live from entertainment and tourism must consider the implications of the pandemic and plan strategies for their future. Design/methodology/approach Based on the Manoa Schoo...
Chapter
This chapter discusses the COVID-19 pandemic–induced impact on tourism in a critical perspective and traces future scenarios: tourism as usual, the new normal, and humanistic tourism. Recommendations for building humanistic tourism are offered. They are based on shared value processes (Porter & Kramer, 2012) at the interplay between sustainability...
Article
Months after COVID-19 emerged as a newsmaker in Asia, a new strain of March Madness emerged in North America. Incredulity followed as leisure activities, hallowed as venues and expressions of individual and collective identity were closed. Freedoms, real and perceived, were curtailed. Like others, we sought to maintain social connections. For the f...
Article
This article focuses on organizational transformation in an alpine winter sports destination. Climate change and the diminishing snow cover produce uncertainty and generate tourism controversies. Snow is a non-human entity that produces uncertainty in winter sports tourism. This has led, in the resort destination, to the tourism network being decon...
Article
Purpose The purpose of this study is to address one of the main issues in Russia’s efforts to enhance tourism competitiveness: to educate a qualified workforce at the university level. Design/methodology/approach A survey of tourism professionals was conducted to assess importance and performance toward a set of hospitality- and tourism management...
Chapter
This volume focuses on the management of tourism in island environments, particularly in the Caribbean. The first part of the book (chapters 2-5) is about resources for islands, including transport and hospitality, and demand for islands. This part addresses the core resources of tourism products and services to suggest principles and practices to...
Chapter
This book attempts to outline value creation in tourist experiences, theoretically and practically, in order to obtain new understandings and models to help identify how value creation is changing within the tourism industry and demonstrate ways in which both tourists and settings can proactively take part in this change, thus becoming a vital elem...
Article
Full-text available
Purpose The purpose of this paper is to offer some insights into the future of urban tourism with particular consideration given to immigration and visiting friends and relatives (VFR) travel. The discussion highlights the fact that cities are increasingly home to immigrants and transitory residents who host visitors, blurring resident-visitor dist...
Article
Purpose This paper aims to provide perspectives on human capital challenges for the events industry in Canada. Industry and educator perspectives are featured in two segments of the paper. Design/methodology/approach This paper provides an overview of the events sector in Canada and includes a literature review clarifying key definitions and terms...
Conference Paper
This study considers the impact of Virtual Reality (VR) in affecting destination image. Three groups viewed related promotional content on South Africa as either a website, a 2D Video, or an immersive VR video using a head mounted display. Participants were asked questions relating to destination image and advertisement effectiveness. Results show...
Chapter
Describing the fundamental elements of research methods for leisure, recreation and tourism, this second edition is updated throughout. Part I provides a broad overview of the research process in leisure, recreation and tourism with a chapter specifically devoted to understanding the entire research process that will then be fully covered in succes...
Article
Full-text available
This paper discusses the reasons behind the success of Airbnb and provides a brief analysis of their business model. The possible revenue effect on the hotel industry is discussed as well as some suggested strategic measures that hotels may consider for successfully competing in the rapidly changing market for holding their fair share of accommodat...
Article
By shifting our attention toward everyday life, its manifold commitments and responsibilities, this paper examines the potential for “fitness” to take on an extended meaning beyond consumption activity. In the opening sections, Robert Nozick’s (1974) “Experience Machine” thought experiment is presented as an alternative analytic frame for interpret...
Chapter
Full-text available
LEARNING OUTCOMES As a result of this chapter, the students will • Understand the tourism system, its components and its stakeholders • Realise the various costs and benefits of tourism • Appreciate how sustainability should be addressed by tourism management • Recognise distribution channels as the link between supply and demand • Identify the fac...
Chapter
Full-text available
LEARNING OUTCOMES As a result of this chapter, the students will • Understand the wide range of factors that affect tourist choices • Identify various approaches to tourist motivation • Understand the need for market segmentation • Apprehend how technology is changing tourist behaviour • Understand tourists' concerns for sustainability • Learn how...
Chapter
Full-text available
LEARNING OUTCOMES As a result of this chapter, the readers will • Define what is health tourism and know the types of health tourism • Know the main characteristics and types of health tourism providers in Russia • Understand the demand for health tourism • Know what drives the behaviour of health tourists • Understand supply services for health to...
Chapter
Full-text available
This chapter presents a number of trends and issues that affect tourism management. First, local trends are discussed, followed by consumer trends and management trends. Finally issues that are specific to Russia are discussed.
Article
The research team brought together a consortium of EU and Russian academics to work on this project. The NETOUR (Network for Excellence in Tourism through Organizations and Universities in Russia) consortium also included non-academic partners. First, secondary data were collected on the Russian tourism sector, its structure, and its impacts. The s...
Article
Full-text available
This paper introduces a special issue of Tourism Analysis on performance measurement and management in tourism. It does not attempt to investigate the relative importance of various performance factors. Rather, it proposes a set of studies whose objective is to advance our understanding and practice of tourism performance measurement and management...
Technical Report
Full-text available
The present work belongs to a series produced in the framework of the NETOUR project (Network for Excellence in Tourism through Organizations and Universities in Russia), which was implemented throughout the years 2012 to 2015. This project was funded by EACEA [Education, Audiovisual and Culture Executive Agency of the European Union]. Specificall...
Technical Report
Full-text available
The present report belongs to a series produced in the framework of the NETOUR project (Network for Excellence in Tourism through Organizations and Universities in Russia), which was implemented from 2012 to 2015. This project was funded by the European Union through EACEA (Education, Audiovisual and Culture Executive Agency). Specifically, this se...
Technical Report
Full-text available
The present work belongs to a series produced in the framework of the NETOUR project (Network for Excellence in Tourism through Organizations and Universities in Russia), which was implemented from 2012 to 2015. This project was funded by the European Union through EACEA (Education, Audiovisual and Culture Executive Agency). Specifically, this seri...
Chapter
Full-text available
In an increasingly global environment, leisure, recreation, and tourism managers are confronted to diverse populations of employees and customers. Managers hire and manage employees who come from multiple cultural backgrounds and nationalities. Marketers will attempt to satisfy the needs of customers who are themselves very diverse in terms of cult...
Article
Full-text available
New Orleans is both a tourist destination and a city with high mass media representation. In recent years, New Orleans has increasingly become the focus of numerous media events ranging from the acclaimed HBO series Treme to the unmistakable images of the city in ruins following Hurricane Katrina. This research explores what images of New Orleans v...
Article
This article examines the innovations of a tourism company in the particular context of French ski resorts. Actor-Network Theory, applied to the tourism sector, constitutes the conceptual framework of the study. The results, following a multi-methods qualitative approach, show that the company’s growth is related to the implementation of new associ...
Article
Full-text available
This article provides observations on the evolution of tourism and tourists. It suggests six key factors that have changed professional and social practices. The advent of a new type of consumer, “Generation C”, is discussed both as an object of study and as a new analytical framework for the study of tourism. Strategic and operational marketing re...
Article
Full-text available
The purpose of this study was to contribute to the existing body of highway visitor research by investigating differences between visitors to state welcome centers and visitors to local welcome centers. More than 3,000 self-administered questionnaires collected in state and local visitor centers throughout Louisiana were used to differentiate autom...
Conference Paper
Pricing consistency has been the subject of increasing inquiry in the hotel marketing literature. Several hotel rate comparisons were conducted in academic research papers or professional surveys. By testing the ?Best price guarantees? clauses put forward by hotels against those put forward by web-based third party intermediaries, the present inves...
Article
Full-text available
The strong relationship between tourism and shopping has long been pointed out, but the tourism literature has largely ignored the issues of duty-free or tax-free shopping, either from an economic or from a marketing perspective. This research note proposes a case study of the only state-sponsored tax-free shopping program in the United States. The...
Article
Full-text available
This paper contrasts New Orleans' former red-light district, Storyville, and contemporary Bourbon Street, New Orleans' major tourist attraction, to illustrate how history has been revived into a tourist product to maintain the city's appeal as a destination. Nostalgic images are developed for tourism consumption of heritage destinations. The images...
Article
Full-text available
The role of sports events has been evolving over time. If events are still planned to bring people together and to generate economic benefits, they are increasingly used as marketing strategies to help promote, position, and brand destinations in a similar fashion that events contribute to corporate brand development through sponsorship activities....
Conference Paper
Full-text available
Special events have grown in the tourism industry as indispensable product alternatives to many urban destinations. From small towns staging traditional cultural events to large cities compet-ing to host mega-events such as World's Fairs or Olympic Games, events have been used as products to generate additional visits to a destination. Special tour...
Chapter
Special events have grown in the tourism industry as indispensable product alternatives to many urban destinations. From small towns staging traditional cultural events to large cities competing to host mega-events such as World's Fairs or Olympic Games, events have been used as products to generate additional visits to a destination. Special touri...
Article
Full-text available
As a major tourism destination, New Orleans has been under scrutiny because of its very high crime rate. Negative perceptions from potential tourists and meeting planners are threatening the well-being of a strong tourism sector. This article examines the crime and tourism situations and shows how various stakeholders have responded to the problem....
Article
Full-text available
This paper reviews 52 leisure involvement data sets in the context of 13 propositions developed a decade earlier (Havitz & Dimanche, 1990). The review suggests that five of the propositions have been strongly or moderately supported in subsequent research and eight have received little or no support. Those receiving the most support related to invo...
Article
Full-text available
The primary purpose of this study was to determine Latin American travel intermediaries' perceptions of New Orléans as a tourism destination. A second purpose was to evaluate the effectiveness of a trade show in changing intermediaries' perceptions and intentions to conduct more business with the destination. 360 randomy selected intermediary trave...
Article
Full-text available
This paper revisits and critiques two propositions originally posited by Havitz and Dimanche (1990) with respect to leisure involvement on the basis of evidence from 50 leisure involvement data sets: (1) Multifaceted scales are more appropriate than single faceted scales for measuring leisure and tourism involvement; and (2) Leisure and touristic e...
Article
Full-text available
There are four areas of concern in the ethical pursuit of tourism. Too often, tourism development is planned without consideration of the local environment's or community's needs and characteristics. An ethical treatment of the environment and community should involve consideration and participation in the planning and decision-making process, as w...
Article
Full-text available
Tourism can be considered as a tool of environmental degradation, as well as an incentive to protect natural resources. Ecotourism, perceived as an alternative to mass tourism, is a fast growing industry segment that intends to preserve the environment as well as local communities and their culture. Ecotravelers are being heavily targeted by touris...
Article
Full-text available
Gambling as a recreation and touristic activity is experiencing rapid growth in the United States. However, little research exists on the impact of gambling on communities, particularly in cities with diversified economies. This report presents a plan for an interdisciplinary five-year study of the impacts of riverboat and land-based gambling on th...
Article
Full-text available
Consumer behavior research constitutes a cornerstone of marketing strategy and practice, and an increasing number of tourist behavior studies have been published in the past few years. This paper examines the current literature related to four prevalent topical areas associated with consumber behavior in recreational and touristic contexts: Ego inv...
Article
Full-text available
From the discussions of Veblen (1899) to the writings of contemporary researchers, there has been a compelling argument that consumption in leisure has a strong symbolic character. By focusing on the nature of that symbolism, unequivocal parallels are apparent in leisure consumption and leisure theory. This article reviews the literature in leisure...
Article
The abstract for this document is available on CSA Illumina.To view the Abstract, click the Abstract button above the document title.
Article
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The abstract for this document is available on CSA Illumina.To view the Abstract, click the Abstract button above the document title.
Article
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The Involvement construct has been extensively studies in the consumer behavior literature and has recently received increased attention in leisure and tourism studies. The purpose of this study was to demonstrate the potential usefulness of the involvement profile scale to segment tourists on the basis of their involvement profiles with touristic...
Article
Full-text available
An examination of tourism literature shows little cross-cultural research, particularly in the contexts of tourist behavior and marketing. The rapid globalization of the tourism phenomenon and its international nature should generate more interest for cross-cultural tourism research has been limited, and presents some arguments in favor of this typ...
Article
This study examined the magnitude and direction of travel spending recall accuracy over a three month period using a panel survey design. Results confirmed expectations that substantial recall error occurs in the estimation of trip expenditures over an extended period of time. However, the direction of error (overestimation) differed dramatically f...
Article
Full-text available
Involvement has become one of the most researched constructs in consumer behavior. It is now receiving considerable coverage in the leisure literature. Recent breakthroughs have provided researchers with methodologically sound instruments to measure involvement. This study introduces one of these instruments (which was developed in France) to the N...
Article
Full-text available
The involvement construct has been extensively studied in the consumer behavior literature. Recent conceptual and measurement breakthroughs have made examination of the construct appealing in the contexts of recreational and tourist behavior. This article suggests 15 propositions that evolve from a review of involvement‐related literature. The prop...

Questions

Question (1)
Question
What happens when distinct segments are brought together in service situations? How are conflicts managed? How does that affect customer satisfaction and evaluations of quality? Can anyone share references to studies related to conflicts arising when various market segments interact with one another?

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