About
38
Publications
17,973
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
2,691
Citations
Introduction
Current institution
Additional affiliations
November 2011 - January 2016
Publications
Publications (38)
This paper examines how organizations create data-driven value propositions. Data-driven value propositions define what customer value is created based on data. We study the dynamics underlying this process in a European postal-service organization. We develop a model that shows that the process of creating data-driven value propositions is emergen...
In this TEDx talk (https://youtu.be/p7XwKKTLRlw ) l explain why artificial intelligence has the power to be transformative in many aspects of our daily lives, and give examples on how artificial intelligence can contribute to designing our future (theme of the TEDxAlkmaar event, January 21st. 2019). To do so I elaborate on the factors that accelera...
We analyze how data characteristics can influence value realization. Many studies on data-driven value realization characterize data as universal and de-contextualized resources that are similar across various contexts, and assume that data inherently enable organizations to realize value. We criticize these assumptions and thus call for a perspect...
In this study, we unpack how data-driven value realization can be understood from a practice view. Specifically, we study how a European postal service organization, LogiCo, strategizes with data to create and appropriate value. We identify three shifts in time when members of the organization changed their assumptions about what data are relevant,...
Business analytics is the analysis of data and is a blend of various disciplines like Mathematics; Statistics; Economics; Operational Research; Artificial intelligence, Decision making (Psychological and behavioural sciences); Engineering (Electrical, computer sciences; Information systems, etc. This review on Business analytics and the current res...
Big data has been considered to be a breakthrough technological development over recent years. Notwithstanding, we have as yet limited understanding of how organizations translate its potential into actual social and economic value. We conduct an in-depth systematic review of IS literature on the topic and identify six debates central to how organi...
Big data analytics (BDA) has gained significant impetus as a breakthrough technological development. Yet, systematic empirical evidence on how organizations transform BDA opportunities into economic or social values is scattered in the literature. Therefore, we performed a systematic literature review to examine: How do organizations actualize the...
This multimethod study investigated how avatar appearance influences virtual team performance. This study is the first to integrate the framework of social identity model of de-individuation effects (SIDE) and Self-Identification theory, using “morphing” techniques. Results were obtained from a 2 (team visual similarity: dissimilar vs. similar team...
Academics and business practitioners are intrigued by the factors that foster continued user engagement in virtual worlds (VWs). It is unclear how, and to what extent, existing theories can explain their continued use. As young people constitute the majority of VW users, understanding the reasons for their continued use intentions is important. Tak...
This study explores satisfaction with Virtual Communities in a Financial Services setting. Based on Expectancy Value Theory and the concept of Experiential Value we hypothesize that three sources of value drive user satisfaction in a B2B-VC: social ties, content and technology. We propose a theoretical model to operationalize these concepts. The hy...
In this paper, we explore how visual representations of information in 3D virtual environments (3DVEs) supports both individual and shared understanding, and consequently contribute to group decision making in tasks with a strong visual component. We integrate insights from cognitive fit theory and cognitive load theory in order to formulate hypoth...
This study investigates how three-dimensional virtual environments (3DVEs) support shared understanding and group decision making. Based on media synchronicity theory, we pose that the shared environment and avatar-based interaction allowed by 3DVEs aid convergence processes in teams working on a decision-making task, leading to increased shared un...
This paper develops a new explanation for user satisfaction with IS. Combining insights from expectation (dis)confirmation theory (ECT) and importance-performance analysis (IPA), we focus on the gaps between the importance of particular IS attributes, and the performance of a system on those attributes, as an explanation for user satisfaction. We i...
The interest in social virtual worlds with multiple functions has mushroomed during the past few years. The key challenge social virtual worlds face while attempting to anchor and serve the masses is to reflect the core beliefs of their users. As existing research lacks insight into these core beliefs, this study aims to contribute to the existing...
Despite the growth and commercial potential of virtual worlds, relatively little is known about what drives users’ motivations to engage in virtual worlds. This paper proposes and empirically tests a conceptual model aimed at filling this research gap. Given the multipurpose nature of virtual words the model integrates extrinsic and intrinsic motiv...
In this paper, a theoretical model of effective team collaboration in 3D virtual environments is presented. The aim of this model is to enhance our understanding of the capabilities exerting influence on effective 3D virtual team collaboration. The model identifies a number of specific capabilities of 3D virtual worlds that can contribute to this t...
By performing tasks traditionally fulfilled by service personnel and having a humanlike appearance, virtual customer service agents bring classical service elements to the web, which may positively influence customer satisfaction through eliciting social responses and feelings of personalization. This paper sheds light on these dynamics by proposin...
This study investigates how 3D virtual worlds (3DVWs) support team collaboration. Based on Media Synchronicity Theory, we pose that the shared environment and avatar-based interaction allowed by 3DVWs aid convergence processes in teams working on a decision making task, leading to increased shared understanding between team members. This increases...
This study reports an attempt to enhance our understanding of the reasons behind virtual world usage. By providing a mixture of utilitarian and hedonic value, virtual worlds represent an emerging class of multipurpose information systems (MPIS). Previous research seems to fall short in explaining MPIS adoption, especially since key extrinsic and in...
Online virtual worlds have been present for more than ten years and the recent substantial media attention on Second Life can be considered an indication that virtual worlds are no longer the domain of a selective group of fanatical online gamers. For example, the number of registered residents in Second Life increased from two million at the begin...
This study reports on an attempt to enhance our understanding of the reasons behind virtual world usage. By providing a mixture of utilitarian and hedonic value, virtual worlds represent an emerging class of multipurpose information systems (MPIS). Previous research seems to fall short in explaining MPIS adoption, especially since key extrinsic and...
In this paper we explore how to enhance our presence in Second Life by utilizing Web Services in meaningful compositions (mashups). After discussing the technical requirements that must be met, we discuss possible applications of mashups in Second Life, including serious games, and delineate a behavioral model that allows for tracking the behavior...
Most research on interorganisational information systems has primarily focused on systems that support transaction processing. What is less developed, however, is research on systems that provide interorganisational decision support. In this paper, we explore the effectiveness of these types of systems, by developing a model that introduces the rel...
In this paper we explore how to enhance our presence in Sec-ond Life by utilizing Web Services in meaningful compositions (mashups). After discussing the technical requirements that must be met, we discuss possible applications of mashups in Second Life, and delineate a behav-ioral model that allows for providing recommendations to visitors of our...
In this paper we report on our experiences in creating presence for our university in the Second Life environ-ment. After a brief explanation of our motivation(s), we will describe our approach, which resulted in creating a virtual campus acting both as a portal for information, and, more importantly, as a meeting point, offering the opportunity to...
This study examines social network influences on the individual technology acceptance. Since it is believed that individuals' trust, opinions and behavior are influenced by their network, an analysis of that network may help to provide some explanations on technology acceptance. However, since social network characteristics are group-level characte...
