Francesca Di Virgilio

• Professor
• Full Professor tenured at University of Molise

The interaction between technology and skills is a key factor influencing the observed differences in productivity and competitiveness. This relationship, in turn, shapes innovative work behavior and stimulates innovation. Recognizing the importance of efficient policies to transition the SME sector towards technology, alongside the awareness of th...

Online employee reviews, a hallmark of the digital age, significantly shape organizational image and influence job seeker choices. This research explores how the sentiment (positive or negative) of information in these reviews moderates how job seekers perceive organizations and make decisions during the selection process. By analyzing data from 21...

The TECO project (TEst on Competences) put the accent to respond to the needs of emerging sectors, innovative sectors, and promote student-centered teaching, accompanied by the analysis of the learning outcomes, to accompany the Italian higher education contest to a sustainable inclusive economic recovery. The project should also help to identify e...

The aim of the current study is to investigate the influence of human capital dimensions on knowledge hiding behaviour of public sector employees. A simple random sampling technique was used, and data were collected through a survey from 336 individuals working in different companies within the Italian public sector. The results show that, in most...

This chapter aims to explain innovation in higher education institutions to develop students’ entrepreneurial skills through contamination lab experience. In the dynamic evolution of work, innovation plays a crucial role in ensuring both the survival and success of organizations and in leading professional behavior in higher education institutions...

Questo studio indaga per la prima volta, con riferimento al contesto delle Pubbliche Amministrazioni locali italiane, la relazione tra rischi della conoscenza e performance individuale. L’ipotesi di conseguenze negative di una impropria gestione della conoscenza sulla performance di dirigenti e dipendenti pubblici è stata confermata dall’analisi sv...

Lo scopo del presente studio è quello di indagare gli effetti del knowledge hiding sulla performance individuale negli ambienti di lavoro della pubblica amministrazione. L'analisi dei dati raccolti attraverso la somministrazione di un questionario strutturato a 336 dipendenti di aziende pubbliche italiane ha dimostrato che comportamenti di knowledg...

Artificial neural networks are algorithms that are made possible by artificial intelligence that model the composition and operation of the human brain. Artificial intelligence applications such as computer vision, autonomous vehicles, automatic text generation, face recognition (e.g., using facial recognition on an iPhone as a digital password), a...

The main outcomes of emotional intelligence (EMI) in the workplace have been researched in a variety of settings, however, few studies have focused on such consequences, particularly in the context of higher education institutions (HEIs). This research is therefore to empirically examine the impact of EMI on work-life balance, job insecurity, knowl...

Purpose The aim of this study is to determine the effect of ethical leadership (EL) on individual ambidexterity (IA). Equity sensitivity (ES) was proposed as an underlying mechanism between EL and ambidexterity. Openness to experience (OTE) was hypothesized to strengthen the effect of EL on IA. Design/methodology/approach Data were collected, usin...

This study examines the relationship between workplace spirituality, spiritual survival, and innovative work behavior among healthcare professionals. Using a quantitative research design and a sample of 381 healthcare professionals selected through random sampling, the study found a positive relationship between workplace spirituality and spiritual...

The rise of social media has made video an integral part of the digital world. It offers a storytelling format that engages users’ emotions beyond what they could expect from a text or image. Videos allow people to connect with their audience in a more authentic manner. Ever dynamic social media has led to a decline in traditional TV viewing and a...

After the pandemic, leaders look for new ways to transform their organizations. One of these is finding a competitive workforce that can support the digital transformation of their businesses. Leaders will be expected to change the culture of their organizations, and they will also be responsible for setting safety guidelines. New goals and innovat...

A number of definitions of engagement in the academic literature has been given. Many scholars have explored various aspects related to engagement providing a number of insights among many disciplines.

Despite the literature’s focus on total quality management practices, only a limited number of studies have empirically examined hard total quality management practices in terms of benchmarking, process management and continuous improvement or explored data analytics knowledge as a mediating variable in the relationship between total quality manage...

Despite the focus on knowledge risks in the literature, a limited number of studies have empirically examined technological knowledge risks in terms of digitalization, old technologies, and cybercrime as moderating variables in the relationship between work-life balance and job performance. To address this gap, this paper investigated the moderatio...

This study sought to clarify how the COVID-19 pandemic affected users’ engagement with eSports. Using Nvivo, a qualitative approach was followed to conduct content and sentiment analyzes for the data collected from August 2019 to March 2020 concerning the Instagram profile of an Italian eSports team. The findings indicated that the engagement level...

This research assesses the influence of social media usage (SMU) on the performance of the bed and breakfast (B&Bs) sector in terms of profitability during the COVID-19 Era. In addition, it tests the mediating role of owner-managers’ orientation toward social media policy implementation on the link between SMU and performance. A quantitative approa...

This book discusses the effect of global pandemic, Covid-19, on human resource and draws strategies with new job designing tools and techniques. It provides insights on how to develop new strategies for HR professionals in corporates and academicians. This book explores the implication of descriptive, predictive and prescriptive HR analytics pract...

Despite the significance of workplace spirituality, a limited number of tourism studies have empirically examined its outcomes within tourism higher education institutions (HEIs). To address this gap, this study investigates the influence of workplace spirituality on lecturers' engagement, commitment, workforce agility, trust, and empowerment. A qu...

This study develops an integrative model in order to identify the underlying factors that drive employees to engage in social media at work for businesses. More specifically, the model explains the interplay between employment statuses, motivation, job satisfaction, and social activities for the purpose of analyzing the positive effects of social m...

Social media platforms have become a major forum for consumers to interact with firms and other individuals. Drawing on both the customer-dominant logic and the theory of planned behavior, the present chapter aims to advance understanding and encourage research on the variables that drive consumers' online purchase intention. Al though there is a g...

Knowledge sharing is one of the greatest challenges for a business organization. Organizations not only need to focus on innovation of new products and services, but also to pay specific attention to effective knowledge sharing which is of vital importance to their success. In this context, social media have become increasingly popular. They have a...

https://www.youtube.com/watch?v=oyKQ_zuZGDo&feature=youtu.be&fbclid=IwAR3I5ljsnbLsKANA8AwJ_BQtZODPgUD_kqiF1TH2aE4wQ0ju3MAViRANHc4

Cuando la información se comparte se consume de forma más reflexiva y resulta más sencillo comprenderla y asimilarla. Esto provoca que la participación de la audiencia social esté entre las principales preocupaciones de un comunicador del sector sanitario. Para esta investigación se han analizado las interacciones generadas en el perfil de Facebook...

In recent years, gut microbiota (GM) has emerged as a key factor in shaping the pathogenesis of a vast array of immune-mediated diseases, as well as in the response to immune-based treatments such as anti PD-1 and anti-CTLA4 therapy or influenza vaccination. In addition, GM has a significant role in the immune system development and is fundamental...

Tourism represents one of the most important industries in the global economy. Medical tourism is not a new phenomenon: mankind has traveled to foreign lands to access treatment for many years. Current research in information and communication technology considerably affects the tourism industry by providing innovative tools capable, on the one han...

Knowledge sharing is one of the greatest challenges for a business organization. Organizations not only need to focus on innovation of new products and services, but also to pay specific attention to effective knowledge sharing which is of vital importance to their success. In this context, social media have become increasingly popular. They have a...

Social media platforms have become a major forum for consumers to interact with firms and other individuals. Drawing on both the customer-dominant logic and the theory of planned behavior, the present chapter aims to advance understanding and encourage research on the variables that drive consumers' online purchase intention. Al though there is a g...

Tourism represents one of the most important industries in the global economy. Medical tourism is not a new phenomenon: mankind has traveled to foreign lands to access treatment for many years. Current research in information and communication technology considerably affects the tourism industry by providing innovative tools capable, on the one han...

The thesis of this working paper proposal is that business schools are not properly preparing students to effectively become managers in any business/industry in the digital economy. Fast- paced technological advances have triggered a shift in management as the world becomes more digitally dependent. As businesses try to adapt to an ever-changing t...

Many researchers and scholars would without hesitation justify the role of formal processes to manage the conflict in the workplace. The conflict process is greatly influenced by organizational culture. A number of researchers have explored the influences of organizational culture on the different ways of handling conflict. But the organizational c...

This chapter analyzes organizational citizenship behavior of permanent versus contingent employees in the Italian hospitality industry. The empirical data were derived from a questionnaire survey conducted in three regions of Southern Italy. Survey respondents were 848 frontline employees from 63 hotels. Findings show that contingent employees exhi...

This chapter endeavors to draw attention to staff turnover in the hospitality industry by analyzing a company, which will be referred to as "Crossboarder Hotel Company". The actual name has been disguised to maintain the company's confidentiality. The chapter discusses the causes and effects of employee turnover and ways to prevent turnover. Turnov...

This chapter introduces the concept of "Albergo Diffuso" (Diffused Hotel), (AD). A hotel typology that is emerging as a sustainable accommodation with the potential to compete and establish itself as a viable hotel business. To raise awareness about the concept we analyze the scarce literature available and the rather limited publicly available res...

This paper provides a conceptual model to explore the consumer’s group knowledge investigating the influence of group variables and the role of eWOM on decision making process. Augmenting organizational behavior approach we illustrate a conceptual proposal for improving the current consumer’s knowledge representation through integration of one impo...

Increasing diffusion of self-service technologies (SSTs) on the points of sale impacts on traditional retailing from several perspectives. For instance, SSTs have direct effect on front-line employees. Indeed, they may cause a potential reduction in personal contacts with clients, reduction of workers, modifying the job conditions and so on. To dat...

Job stress is a pervasive problem for employers in the 21st century economy, making it a timely and important topic in organizational settings. The variables influencing job stress are numerous and consequently it may be analyzed from different perspectives, but the root is primarily physical and psychosocial. This study specifically explores three...

In recent years there is an increasing usage of on line technologies from a group and managerial point of view. As a consequence, the availability of user-generated contents is growing rapidly, due to the new and easy tools provided by these technologies, which enable group participation, group knowledge sharing, and connectivity among group member...

Field experts take numerous approaches to modeling how culture influences groups in dealing with interpersonal conflict and its dynamics. Researchers investigate cultural traits that may predict a range of cultural conflict behaviors. In addition, anecdotal evidence shows that researchers continue to take up a constructivist approach of identifying...

Field experts take numerous approaches to modeling how culture influences groups in dealing with interpersonal conflict and its dynamics. Researchers investigate cultural traits that may predict a range of cultural conflict behaviors. In addition, anecdotal evidence shows that researchers continue to take up a constructivist approach of identifying...

Purpose The aim of this paper is to investigate how social networks can become the main tool for achieving fast and detailed information for the choice of tourism destination, in order to deeply understand the benefits of these media for promoting tourism destinations in a global perspective, reaching a wider range of potential visitors, and develo...

Many researches and scholars would without hesitation justify the role of formal processes to manage the conflict in the workplace. The organizational culture and conflict management research in mainstream thinking has often neglected to examine the impact and implications of culture on informal conflict management in organizations. This preliminar...

In response to growing demands for efficiency and flexibility, organizations are shifting to team-based structures (Boyett and Conn 1991). Between the characteristics of a Successful Employee for a Fortune 500 Company, identifies “Ability to Function as Part of a Team” (Fortune, 2011). The reasons given to justify why teams are important, if not fu...

Despite initial efforts to investigate conflict in organizations, the relationship between conflict and performance continues to be a contested topic in the literature. This paper investigates the effect of conflict on work group performance. For this purpose, a case study of an international company, in the design and manufacturing of petrochemica...

Many researches and scholars would without hesitation justify the role of formal processes to manage the conflict in the workplace. The organizational culture and conflict management research in mainstream thinking has often neglected to examine the impact and implications of culture on informal processes of conflict management in organizations. Th...

This chapter discusses three main objectives: (1) the contribution to the body of literature of consumer behaviour demonstrating that consumer groups’ knowledge (i.e., two-person dyads, families, peer or friendship groups, teams, and other social units) is relevant for study by consumer researchers; (2) the development of an integrated conceptual r...

This chapter discusses three main objectives: (1) the contribution to the body of literature of consumer behavior and demonstrates that consumer’s groups knowledge (i.e., two-person dyads, families, peer or friendship groups, teams, and other social units) is relevant for study by consumer researchers; (2) the development of an integrated conceptua...

The purpose of this article is to encourage research on the aspects of consumer behaviour, particularly as found in groups of consumers. For both researchers and practitioners, consumer knowledge is a critical factor in creating competitive success over time. But there is a gap in the knowledge management literature, which has recognized the import...

The purpose of this article is to encourage research on the aspects of consumer behaviour, particularly as found in groups of consumers. For both researchers and practitioners, consumer knowledge is a critical factor in creating competitive success over time. But there is a gap in the knowledge management literature, which has recognized the import...

The present work intends to contribute to the debate about the identification of the key dimensions (Ekvall, 1996; Amason, 1996; Justesen, 2001; De Dreu et al., 2003) of an effective creative process of the teams (Hackman, 1987). The study has been developed trough a qualitative analysis formed of three research tools by means of the triangulation...

This paper provides the results of an empirical study on diversity and conflict within teams.In much of the previous literature, conflict is generally view as negative and something to be avoided or immediately resolved.Some studies, however, have examined the benefits of organizational conflict and methods for stimulating productive conflict (Amas...

This paper provides the results of an empirical study of empirical research on of the conflict within teams.The ability to face the conflict and to resolve problems efficiently is the most important factor for the success or failure of a group. Conflict is a powerful instrument of organizational change which, if managed in an opportune way, leads t...

The problem with university instruction evaluation is one of the biggest topics of the evaluation methods.In this paper we will analyze the Teaching Quality Perception (TQP) of the students of a Business Administration (BA), trying to identify a series of indicators concerning the level of the distributed performances, in terms of quality of the in...

A key challenge for contemporary Italian public administration is to make the Italian public sector more customer-oriented. This is strictly necessary to struggle in a dynamic marketplace. The link between administrative performance measurements and citizen satisfaction, is the starting point to develop a different management frame and deliver new...