Francesca Giannone

Francesca Giannone
Università degli Studi di Palermo | UNIPA · Dipartimento di Psicologia


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Project (1)
"Visiting DTC Project" is an Italian Scientific-Professional Accreditation Program which is aimed at those methodological aspects of the quality for Residential and Housing Services of Mental Health identified as a Groupal and Communitarian Quality. Visiting DTC Project is conducted through the involvement of the main stakeholders (Users, Family, Operators and Managers) and has the scientific professional patterns reference on the Democratic Therapeutic Community and on the Community Mental Health. The Program is composed of n. 3 Visiting Annual Cycles and n. 1 Conclusive Audit. Each Visiting Annual Cycle consists of two parts: the Accreditation Visits of the Therapeutic Communities and Personal Training Course. The two phases can be carried out simultaneously (in the same Annuality) or successively (in two different Annuality). The completion of the route of the three Annual Cycles determines a two type of Certification: 1) Basic Quality Certificate 2) Groupal-Communitarian Quality. Both are Scientific-Professional Quality Accreditation whit an annual validity. After completing the Three Annual Cycles, each Therapeutic Community can request the two type of Final Audit of Accreditation with External Commission. For Certification of Groupal and Communitarian Quality (second level of certification), the evaluation process of each TC participant, is descripted by the Emerging Setting from TC participating, the Compliance and Non-Compliance encountered, the suggestions and corrective actions proposed. The comparison of all the data obtained and the detected assessments (qualitative and quantitative), which took place through the work of the Forum of the “Terna” of TC, led to the identification and planning the exchange of Good Practices. For the consensual choice of indicators on which identify Good Practices of each TC, to be formalized in an Operating Procedure to transmit them to other TCs of the “Terna”, was based on the principle that each TC would build a Good Practice on an Area of Effectiveness (highlighted by statistical analysis, confirmed by the qualitative data collected and recognized in the comparison between all stakeholders) and transmit it to the TC that sees that indicator recognized as belonging to one of its areas of criticality.