Flemming Sørensen

Flemming Sørensen
Roskilde University · Department of Social Sciences and Business

PhD

About

57
Publications
11,809
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
1,862
Citations
Introduction
My research focuses on: innovation in tourism, experience innovation, circular economy and tourism, tourist practices, tourism employee practices, employee-tourist encounters, tourism entrepreneurship, tourist experiences, value creation in tourism, nature parks and tourism, destination development, networks in tourism. Methodologically my research is based on: collaborative methods with companies and organisations, experiments, case studies, Delphi study methods, workshops, surveys.

Publications

Publications (57)
Article
It has been argued that service encounters between front-line employees and users support the development of knowledge about users' needs. However, the potential for this often remains unused, not least in tourism. This article argues that if tourism service encounters are changed into ‘experience encounters’ by integrating them into the tourism ex...
Article
Full-text available
Destination branding has developed considerably as a topic area in the last decade with numerous conceptualizations focusing on different aspects of the brand. However, a unified view has not yet emerged. This paper examines destination branding via a new conceptualization, destination brand experience (DBE), which provides a more holistic and unif...
Article
This article investigates the organisational conditions for service encounter-based innovation. Its focus is on the initial crucial part of the innovation process during which ideas/new practises are developed by front-line employees and integrated in the organisation. The article argues that service encounter-based innovation varies among service...
Article
Tourism firms operate in a competitive sector where innovating is often a condition for survival. This article presents a theoretical framework for understanding tourist firms’ innovative behaviour and innovation systems in tourism. The innovativeness of tourism firms and its determinants are investigated by analysing quantitative as well as qualit...
Article
This paper discusses the possible applications of different types of experiment methods in innovation research. The paper argues that the experiment as a research method has been a largely missed opportunity in innovation research, in particular for creating applicable knowledge for businesses and organisations in the shape of new innovation tools...
Article
Full-text available
This article shows how combinations of different sustainability approaches of tourism entrepreneurs and other actors restrict nature tourism development in a nature park context. Drawing on the literature on nature tourism and sustainable entrepreneurship and a case study of a Danish nature park, we show how different actors' sustainability orienta...
Article
Employees are considered as important contributors to service innovation, but the literature is not unanimous about what employee involvement in service innovation entails. To advance theoretical understanding of the topic, this paper develops a conceptual framework for analysing employee involvement in service innovations, reviews existing researc...
Article
Full-text available
Communities depicted by lack of opportunities for development often look to tourism initiatives as a means to combine economic growth and community building. Such activity highlights a nexus between tourism, social entrepreneurship and community development. This nexus has been investigated somewhat in tourism literature, but lacks empirical backin...
Article
Circular economy theory offers a business- and solution-oriented approach to environmental sustainability. However, in the context of tourism, it ignores the central role of tourists in the production of tourism experiences. This article discusses how tourists' practices may sustain the development of circular economy in tourism, applying a practic...
Article
Full-text available
This paper takes a text analytics approach to measuring dimensions of employee-visitor encounters that impact on visitor outcomes. A conceptual model measuring dimensions of employee-tourist encounters is implemented using a big data analytics approach more suited to large-scale online review data than the traditional, limited survey approach. Usin...
Article
In many tourist destinations, innovation network development is complicated because relevant actors have divergent interests with respect to destination development. This article reports a longitudinal case study of a destination innovation network within a small tourist destination. The network in question formed in spite of fierce conflict betwee...
Chapter
Full-text available
Experiences are a critical element in creating value for customers of service companies. In the tourism industry, employee–tourist encounters are particularly important as a lever for experience value creation. However, typically such encounters are based on a service quality logic that is standardised and functional (based on standard quality theo...
Article
This article uses practice theory to analyse experience value creation in an innovative tourism setting characterised by high interdependence between tourism actors. The theory is applied in a case- and action-oriented study of a themed restaurant in a medieval re-enactment centre. It exemplifies how integration of a restaurant into a specific attr...
Article
This research letter presents the findings of a Delphi study on the possible future development of circular economy (CE) principles in tourism. In contrast to the few existing CE studies in tourism research, which focuses on how companies may apply CE production principles, the Delphi study presented here suggests how tourists’ practices may suppor...
Article
Full-text available
In this paper, we examine the mediating effect of experience value between experiential elements of employee–tourist encounters and the final experiential outcomes. The Tourism Encounter Mediated Experience Value (TEMEV) model is tested via a survey at 13 different locations (attractions, hotels, and retail) in Copenhagen (n=2,955). The findings il...
Article
This article discusses how tourism companies can change practices and thereby innovate employee– tourist encounters, changing them from traditional service encounters to encounters that focus on creating experiential value for tourists. The article combines service innovation, practice, and experience economy theory. The analysis is based on a mult...
Chapter
This chapter discusses how front-line employees can play an important role in innovation processes that lead tourism companies from a focus on standardised service production to experience value creation.
Chapter
The theory of experience economy argues that experiences are core drivers of value creation in the 21st century. In relation to this, the importance and potential of co-creating unique and personally meaningful experiences have been emphasised. Such experience co-creation is particularly relevant in tourism because production and consumption is ins...
Chapter
This article presents the results of a study investigating user involvement in the idea generation phase of service innovation, and discusses advantages and limitations of such involvement. Specifically, the study compares the use of social media such as blogs and future workshops to generate idea for service innovations in the context of a researc...
Chapter
This chapter calls for a (re)turn to in-depth, interpretivist, qualitative and constructivist approaches to Social Network Analysis (SNA) in the study of service innovation processes. We argue that interpretivist SNA is an important complementary approach to more positivistic studies and that combining positivist and interpretivist approaches using...
Chapter
This chapter discusses the potential of field experiments in service innovation research. Experiments are rarely used in research on innovation and this also applies to service innovation research (however, see Magnusson et al., 2003; van Rijnsoever, Meeus, and Donders, 2012). However, Sørensen et al. (2010) have discussed the potentials of differe...
Book
Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application...
Article
This article discusses different ways in which users may be involved in the ideation phase of service innovation and the results and limitations of such involvement. The study compares the use of a blog and two differently setup future workshops (one with users only and the other with a mix of users and employees) in a library. The authors' study s...
Article
Full-text available
Tourism is an experience-intensive sector in which customers seek and pay for experiences above everything else. Remembering past tourism experiences is also crucial for an understanding of the present, including the predicted behaviours of visitors to tourist destinations. We adopt a longitudinal approach to memory data collection from psychologic...
Article
In service sectors such as tourism production and consumption are tied to places. In these places different actors base their production on a set of shared resources. Such localized systems can be characterized by different service practices, disagreements among actors, lack of trust, and competition which may inhibit networked and open innovation....
Article
Minimisation of time-to-market strategies can provide companies with a competitive advantage in dynamic and competitive environments. Using parallel innovation processes has been emphasised as one strategy to speed up innovation processes and consequently minimise the time-to-market of innovations. Much innovation today takes place in open structur...
Article
This article illustrates how open innovation can be applied to understand renewal processes in complex sectors of society that involve many public, private and collective actors. The article discusses how a city renewal project can be conceptualized as ‘open city innovation’. A natural experiment of a process of “open city innovation”, involving a...
Book
Full-text available
The receipt of knowledge is a key ingredient by which the tourism sector can adjust and adapt to its dynamic environment. However although its importance has long been recognised the fragmentation within the sector, largely as a result of it being comprised of small and medium sized businesses, makes understanding knowledge management challenging....
Book
Book preview at http://www.e-elgar.com/shop/eep/preview/book/isbn/9781781004227/ This illuminating Handbook presents the state of the art in the scientific field of experience economy studies. It offers a rich and varied collection of contributions that discuss different issues of crucial importance for our understanding of the experience economy....
Chapter
Book preview at http://www.e-elgar.com/shop/eep/preview/book/isbn/9781781004227/
Article
This chapter argues that important potential exists for service encounter-based innovation in tourism. However, there are also a number of obstacles. Based on theoretical discussions on potentials and obstacles, a Knowledge Chain Model of service encounter-based innovation in tourism is developed. It suggests how weak or broken knowledge chains lim...
Article
This paper is a first attempt to identify patterns and dynamics of innovation in experience service firms building on a survey of Danish experience firms. The paper shows that innovation in experience service firms takes place in an open and interactive process drawing on many sources of innovation. At the same time, innovative firms also seek to d...
Article
Innovation is usually understood as a conscious development and implementation of new products or services. This article takes its starting point in a case study that shows how ‘innovation’ in reality happens as small step ‘bricolage’ – as a ‘do-it-yourself’ problem-solving activity taking place in daily work situations. Consequently, an experiment...
Article
The Experience Economy is increasingly seen as a potential for cities to attract the creative class and, consequently, to induce business development. In Denmark, not only large cities but also small towns trust in this possibility. However, the applicability of an experience-induced business development in smaller towns may be questioned. This art...
Article
This paper presents the first general investigation of innovation in the experience sector based on a survey. Experience firms are very innovative. Their innovation rate is significantly above other sectors'. The characteristics of the innovative experience innovations and innovative firms are similar to those found in services (and to a large degr...
Article
Sundbo J., Fuglsang L. Højland J, & Sørensen F. (2008) Innovation i oplevelsesvirksomheder – Resultater fra en survey, Rapport fra Centre for Leisure Management Research,CEUS/Center for Oplevelsesforskning, RUC (42 s.).
Conference Paper
Sundbo J., Sørensen F. & Fuglsang L. (2008) Innovation in Experiences. I proceedings from the XVIII RESER Conference, September 2008, Stuttgart, Germany.
Conference Paper
Fuglsang L., Sundbo J. & Sørensen F. (2008) The use of knowledge for experience service innovation: Results from a Danish survey. I proceedings from the XVIII RESER Conference, September 2008, Stuttgart, Germany.
Article
Tourism firms operate in a business environment in which innovation is important for firm survival. In spite of this, there is an apparent lack of knowledge concerning innovation processes in tourism firms. This article combines considerations about the geographical characteristics of tourism with social innovation network and agglomeration theorie...
Article
Sørensen F., Sundbo J., Fuglsang L., Svabo C. & Darmer P. (2007) Udvikling af provinsbyer baseret på oplevelsesøkonomi og den kreative klasse. Rapport fra Centre for leisure Management, CEUS/Center for Oplevelsesforskning, RUC.
Article
Sørensen F., Sundbo J. & Fuglsang L. (2007) Dagligdagens ferieparadis. Rapport fra Centre for Leisure Management Research, CEUS og Center for Oplevelsesforskning, RUC. (23 s.)
Conference Paper
Fuglsang L. & Sørensen F. (2007) Service development in a Semi-peripheral Area: The Entrepreneur as Educator. I Proceedings fra XVII International RESER Conference, Tampere, Finland, 13-15 september 2007.
Thesis
Sørensen F. (2004): Tourism Experience Innovation Networks, FS & Ph.D. Series no 44/2004, Institut for samfundsvidenskab, Roskilde Universitetscenter

Network

Cited By