Finn Frandsen

Aarhus University | AU · Department of Management

Purpose Previous crisis communication research has primarily examined the external dimension of crisis communication, i.e. the crisis response strategies applied by organizations to protect and/or restore their image or reputation among external stakeholders in a crisis situation. The purpose of this paper is to set up an integrative framework for...

As a reaction to a series of complex and ongoing changes, a growing number of Danish municipalities have embarked on a comprehensive process of “communicative rearmament,” strengthening their organization with new chief communication officers and new communication departments. This article examines how far the municipalities have come in the instit...

Research Traditions within Crisis CommunicationTowards a Multivocal ApproachThe Rhetorical Arena (1): The Macro ModelThe Rhetorical Arena (2): The Micro ModelArla Foods and the Cartoon Affair: A Dialogue with Multiple StakeholdersConclusion: The Crisis after the CrisisReferences

Abstract Purpose – The aim of this paper is to study the development of a smoldering crisis over time. The focus is on a nationwide news media and online news communication related to a smoldering crisis running in the Danish healthcare system since 2016: the problematic implementation of a large-scale electronic health record (EHR), technology ent...

Purpose The aim of this paper is to study the development of a smoldering crisis over time. The focus is on a nationwide news media and online news communication related to a smoldering crisis running in the Danish healthcare system since 2016: the problematic implementation of a large-scale electronic health record (EHR), technology entitled Sundh...

The insights presented in the report shed light on current and future trends in the communication field in the Nordic region. The study explores important themes such as diversity, equality and inclusions; empathic leadership in communication teams and dimensions such as organizational commitment, work engagement and mental health; CommTech and the...

Part 1 of this new handbook of organizational crisis management and crisis communication is entitled Introducing the field and comprises three chapters. The first of these three chapters serves as a general introduction to the handbook. In the first part of the chapter, we briefly define the role and function of academic handbooks as such. What is...

The second chapter in Part 1 is devoted to the history of modern organizational crisis management and crisis communication. We have divided the chapter into two parts: (1) the practical history of crisis management and crisis communication defined as an organizational practice, that is, how “things are done around here” when a private or public org...

This chapter is about environmental communication research in the hotel and travel industry. Since the early 1990s, hotels all over the world have been facing the same challenges. One of the most important of these challenges is the idea of sustainability. How can hotels live up to the expectations of their guests and at the same time implement lon...

In this study, we investigate a sample of 15 popular crisis management books (PCMBs), written by crisis consultants and published between 1986 and 2018 in the United States or in the United Kingdom. The aim of the study is to examine (1) how the authors of PCMBs position themselves in front of their readers, clients and competitors, including publi...

This study marks a shift in research focus from verbal to visual aspects in crisis communication and contributes to the emerging field of visual crisis communication by exploring the use of images in the Scandinavian press when reporting on and/or commemorating a disaster. We used rhetorical arena theory (RAT) and a social semiotic approach to visu...

Drawing on two major reviews of the academic literature on organizational legitimacy, the aim of this chapter is to examine how crisis communication scholars have adopted and applied the concept of organizational legitimacy since the early 1990s. More specifically, th echapter addresses the following issues: How do crisis communication researchers...

When stakeholder theory is put into practice, it transforms into stakeholder management or into a stakeholder approach to strategic management. Stakeholder management is about creating value not only for the owners of private companies, but also for their stakeholders. Stakeholder management involves identifying and prioritizing primary and seconda...

The role and function of intermediaries is to mediate the relationship between organizations and their stakeholders. Some intermediaries, such as trade associations, represent and work in the interest of an industry and its member organizations. When a trade association is formed, the member organizations create a new social order among themselves....

Corporate communication emerged as a new strategic management discipline in the 1990s, at a time when a growing number of senior executives in private as well as public organizations realized how important it was to communicate effectively with their key stakeholders if they wanted to build and maintain a favorable reputation or change and repair a...

This entry discusses strategy and strategizing as situationally relevant knowledge that can inform the choices that effectively, efficiently, and ethically use the resources (practices, actions, means, functions, and such) needed to influence outcomes. Introducing strategy into discussions of communication and management presupposes that instances...

Control revolution is a concept introduced by American Professor of Communication and Sociology James R. Beniger (1946–2010) in his book The Control Revolution: Technological and Economic Origins of the Information Society (1986). The concept is central to his theory of how the information society emerged as an outgrowth of the industrial society.

Mediologi - eller ideernes materielle kraft

– en postmoderne subjektfilosof

Indledning Hvordan skal den filosofiske biografi skrives? Og skal man overhovedet skrive filosofiske biografier? Kan man ikke blot nøjes med at udgive "samlede vær­ker"? Eller rummer denne tilsyneladende neutrale form for udgivelse en fare for at havne i den modsatte grøft af biografismen, i en "værkmytologi" inspi­reret af strukturalismens immanen...

– samtale med Alain Renaut

I Danmark er De først og fremmest kendt som forfatter til La pensee 68, der ud­kom i 1985, og som De har skrevet i samarbejde med Alain Renaut. Men alle­rede inden da havde De udgivet tre værker under den fælles titel Philosophie politique (I: Le droit (1984 ); II: Le systeme des philosophies de l'histoire (1984) og III: Des droits de l'homme a l'i...

I Danmark er De først og fremmest kendt som forfatter til Moderne fransk filosofi, der udkom på dansk i 1986, syv år efter den franske udgave. På det tidspunkt havde De dog allerede udgivet en bog med titlen L'inconscient malgre lui (1977). Efter Moderne fransk filosofi har De udgivet tre bøger: Grammaire d'objets en tous genres i 1983, Proust, phi...

1. "Dove va la filosofia Italiana?"Selv om vi i Danmark har fået mere at vide om Italien og "det italienske" i løbet af 80'erne end på noget andet tidspunkt efter 2. verdenskrig - og det skyldes ikke mindst den italienske kunst og litteratur - så er det stadig ret begrænset, hvad vi ved om italiensk filosofi og tænkning.

Il pensiero debole er italiensk og betyder den "svage tænkning". Dette i første omgang overraskende udtryk prydede titelbladet på en antologi, redigeret af to italienske filosoffer ( Gianni Vattimo og Pier Aldo Rovatti), som Garzanti-forlaget sendte på gaden i efteråret 1983.

Based on the assumption that the identity and self-understanding of an academic discipline determines how it conceptualizes different domains of social reality, including how it imports and/or exports concepts from or to other disciplines, this chapter presents some of the findings of a major ongoing comparative and cross-disciplinary study of how...

Crisis communication research has largely focused on investigating crisis response strategies applied by a single organization when aiming to protect its reputation among key stakeholders. Little research has explored the interorganizational dimension of crises, crisis management, and crisis communication, in casu, the role of trade associations. B...

Apologies are often used strategically in the crisis communication of an individual or an organization. In March 2006, highly celebrated Danish handball coach, Anja Andersen, withdrew her team in the midst of a match watched by a large number of spectators. The incident created immediate consternation, not only among sports offi cials, but also in...

The concept of strategic communication has recently gained popularity among practitioners as well as academics leading to the formulation of a new approach to the study of communicative practices of organizations. This entry presents the foundational assumptions of this new approach including some of the most important lines of development in the u...

The last two decades have seen environmentalism become a core value in western societies. This evolution, and in particular the rise of environmental consumerism, has not only forced the marketplace to be more responsive to products and services promising environmental responsibility, but has also created new types of communication, including new t...

The present paper gives a critical introduction to the theory of text types or text sequences elaborated by the French text linguist Jean-Michel Adam. The first part of the paper presents the overall theoretical framework for Adam’s research within stylistics and text linguistics. The second part of the paper gives a more detailed discussion of Ada...

This article investigates the involvement of permanent civil servants in strategic communication in government organizations within the context of mediatized democracies. Based upon an argument that the involvement in strategic communication is to be seen as part and parcel of a functional politicization of the civil service, the article identifies...

The aim of this chapter is to provide an overview of the research on crisis communication in Northern Europe including Sweden, Denmark, Norway, Finland, and Iceland. The three questions addressed in the chapter are: What empirical findings and tools for practice has the Nordic research on crisis communication produced? Which knowledge institutions...

The aim of this conceptual article is to contribute to the development of a general theory of intermediaries (e.g., trade associations, trade unions, advocacy groups, government agencies, consulting firms, and the media). The primary function or mission of intermediaries is to mediate the relationship between an organization and its stakeholders; t...

Even though the notion of semantic isotopy is being extensively used within the analysis of both literary texts and special-purpose texts, the theoretical problems yet unsolved are legion. In this article I first demonstrate the great relevance of this notion for discourse analysis and then give a survey of Greimas' classical definitions of semanti...

Scandinavia is a region in Northern Europe consisting of three relatively homogeneous countries, namely Sweden, Norway and Denmark. For centuries, these countries and their populations have formed a social, economic, political, and last, but not least, a linguistic community. Despite this homogeneity, the discipline of public relations (PR) has not...

Forty short texts on: Business reality, best practice, campaigning, change, corporate gifts, crisis, environmental communication, green wash, issues management, management fashions, the network society, political communication, the death of public relations, power, stakeholder management, strategy as practice, theory versus practice, how not to cha...

The aim of this conceptual article is to study a possible dual relationship between public relations and the new institutionalism. How can neo-institutional organizational theory contribute to public relations research, including answering the question: How is public relations (corporate communication or strategic communication) institutionalized i...

The aim of this article is to compare the state of crisis consultancies in Singapore and Denmark. Adapting and integrating indicators to assess professionalism, the study seeks to examine: 1) the level of expertise of public relations consultants in offering crisis management and communication consultancy to private and public organizations; 2) the...

The aim of this paper is to present and discuss some of the main findings from a large survey of internal crisis management and crisis communication conducted in the spring of 2011 among public and private organizations in Denmark (the ICMCC survey). The survey was conducted among the 367 largest private companies (selected from DK 1000, establishe...

This article examines rhetorical aspects of corporate identity management practiced by corporations in many parts of the world as a consequence of the ongoing institutionalization of climate change. Through a case study, we analyze the rhetoric produced by car producers in Denmark (the three best selling brands in 2009: Peugeot, Ford, and Toyota) t...

Purpose – The purpose of this paper is to study three apologies or statements offered by the Vatican and/or Pope Benedict XVI after a much‐debated lecture at the University of Regensburg in Germany in 2006. The rhetorical model of apologizing and apologetic ethics proposed by Hearit is applied and tested in the study with the aim of expanding his t...

Purpose The purpose of this paper is to provide context for and a preview of the content for the special issue on corporate apologia. Design/methodology/approach The methodology is a review of literature relevant to crisis communication and the role of apologia within this body of literature. Findings Apologia, a rhetoric of self‐defense, has a s...

Intern kommunikation under forandring giver en teoretisk og praktisk indføring i de tekster, genrer og kommunikationsformer, som den interne kommunikation i private og offentlige virksomheder eller organisationer typisk omfatter. Dertil kommer en indføring i opfattelser af kommunikation, organisation og ledelse, som er relevante for arbejdet med de...

Rhetorical theory features how the public relations process becomes enriched through the role co-created, shared meaning plays in society as a blend of mind and self. The rhetorical heritage features the potent role of fact (as interpreted information), judgment, and identification as discourse themes enacted in public arenas. Public relations can...

En indføring i markedskommunikation med hovedvægt på 'budskabsudformningen', dvs. de sproglige og visuelle aspekter af virksomhedernes kommunikation med deres markeder. Med udgangspunkt i den såkaldte IMK-model og parametre som kultur, kontekst og medier gennemgår bogen fire centrale genrer inden for markedskommunikation: reklameannoncer,...

Denne oversigtsartikel fortæller om nogle europæiske medieforskeres tidsforskudte reception af Jürgen Habermas´ begreb om den borgerlige offentlighed. Artiklen undersøger, hvordan man i Danmark, Frankrig og England har anvendt begrebet i forskningstraditionerne og hvilken betyd- ning man kan tillægge den tidslige forskydning, når man tager i bet...

Dansk Medieforsknings internationale orientering har siden 1970´erne været præget af skævheder. I den ideologikritiske periode hentede man "kritisk teori" og "offentlighedsteori" i vesttyske socialforskningsmiljøer. 1980´ernes interesse for modtagerperspektivet bevirkede at man i høj grad søgte inspiration i amerikanske traditioner som "uses and gr...

En paratekst er den "tærskel" som læseren må overskride, før han eller hun når ind til den "egentlige" tekst - det kan være titel, forord, dedikationer, indholdsfortegnelse el.lign. En paratekst står altså ved siden af den egentlige tekst og foregriber og indvirker på receptionen af den. Paratekster i aviser er et fænomen, som har grebet om sig sid...

The French critic and anthropologist René Girard is one of the most original and controversial thinkers of today. This article contains an introduction to his theory of the unanimous victimage as the generative mechanism of all religious and social institutions. The main element in this mechanism is the mimetic desire, i.e. a desire which depends o...

Voltaire som emblem og vulgarisator

Da De udgav Rosens navn i 1980, var De allerede kendt som for­fatter til en række bøger -essaysamlinger og teoretiske værker hovedsageligt om æstetik og semiologi. Hvorfor denne første roman?