Filip Vencovsky

Filip Vencovsky
Prague University of Economics and Business | VŠE · Department of Information Technology

Ph.D. in Applied Informatics

About

11
Publications
3,912
Reads
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16
Citations
Citations since 2016
8 Research Items
16 Citations
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Publications

Publications (11)
Article
Full-text available
The aim of the paper is to design a general method usable for measuring the quality of the service from the customer’s point of view with the help of content analytics. Large amount of unstructured data is created by customers of the service. This data can provide a valuable feedback from the service usage. Customers talk among themselves about the...
Conference Paper
Full-text available
Customer feedback is one of the most significant aspects of the end-user service quality. Moreover, it is a great source for continual service improvement. In this way service managers can receive valuable information about the nature of the service. Every service manager needs to understand what problems are customers of the service facing and whi...
Conference Paper
Full-text available
The volume of customers’ feedback that is available online is rising every year. Traditional approaches to service quality evaluation use questionnaires and leave existing online feedback from consumers aside. The possible reason is that harnessing the consumers’ feedback is a difficult task that requires employing text mining methods. Therefore, w...
Conference Paper
Full-text available
The paper describes a project of automatic selection, scraping, and full-text analysis of contracts in the area of IT and Information Systems. The purpose of the project was to extract manday prices and build the list of usual manday prices for particular roles that are stated in the contracts. The list aims to provide a foundation for sizing of ne...
Article
Full-text available
Czech government institutions commissioned a research on extracting usual unit prices from public IT contracts to aid future public tender sizing. The goal of the project is to obtain millions of contracts from the public register, convert them to full text, extract unit prices from the text and publish a pricelist of IT industry manday prices. Thi...
Article
Full-text available
In this study, we examined the perceptual associations women hold with regard to cervical cancer testing and vaccination across two countries, the U.S. and Australia. In a large-scale online survey, we presented participants with ‘trigger’ words, and asked them to state sequentially other words that came to mind. We used this data to construct deta...
Data
Survey. The survey presented to the probands. (PDF)
Data
Survey responses. The data file (.xlsx) with the survey responses and metadata. (XLSX)
Conference Paper
Full-text available
One of the main goals of service managers is to determine the strengths and weaknesses of the service delivery and to improve the service experience continually. Online feedback provided by customers offers service managers a valuable source of information to help achieve these goals. Despite the usefulness of reading such comments, service manager...
Conference Paper
Full-text available
A continual service improvement is needed to produce a high-quality IT service that supports stakeholders’ needs. This includes monitoring and evaluating service quality activities. Usually, technical parameters of IT service such as service availability, responsiveness or reliability are taking into account. In fact, the core of the service qualit...
Article
Full-text available
To ensure that internal IT services will support business and contribute to its objectives, it is necessary to know who is actually a customer of this service, to find out what his interests are and to ensure that the value that is required is delivered through service system in requested quality. The paper gives an insight on a service from the cu...

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