Federica Montaguti

• Ca' Foscari University of Venice

The adoption of artificial intelligence (AI) and service robots in the tourism industry for frontline service automation is generating a growing interest. Although there is a fairly large body of literature about this research field, the impacts on the service encounter need to be further investigated. The paper presents an action research project...

The chapter focuses on responsible tourism as a form of ethical consumption, based on conscious travel choices and behavior. There is a growing demand for responsible tourism, although it seems to be characterized by some inconsistencies, both between tourists' intention and concrete behavior and between these behaviors and the official definitions...

Il paper discute e illustra, con esempi pratici, come la digital economy stia trasformando le relazioni tra imprese turistiche e clienti, tra le stesse imprese, la distribuzione, catena del valore, i processi interni, nonché le competenze e le opportunità professionali nell'industria turistica

La evolución de los modelos de negocio es un desafío crucial para las empresas turísticas, las cuales tendrían que aprender como pueden estimular su creatividad e introducir innovaciones. No obstante, para muchas firmas, sobre todo las pequeñas y medianas empresas, este proceso no es tan fácil de adoptar. Aún más difícil es entender como los modelo...

Ecotourism is assumed to have a great potential in fostering environmental sustainability and economic development in natural parks. However, since some experiences seem to demonstrate the opposite, several researchers are cautious about recognizing the potential and benefits of ecotourism. The paper aims at giving an explanation to the existence o...

Purpose The purpose of this paper is to analyze the dynamic competitive profile of Istanbul and to compare it to ten other European cities by using a multidimensional approach. Design/methodology/approach Starting from a review of existing competitiveness models, the paper develops a methodology that takes into account the complex shifting nature...

Visiting cities is an ever-growing tourism activity in Europe.Also thanks to the enlargement of the European Community, urban tourism flows are expanding at a faster rate than tourism in general (ETC, 2008). Traditional cities are cities that were not created for tourism development and where tourism has established itself within the changing econo...

Studies on the impact of tourism in art cities underlined that many cities begun to suffer too many costs because of mass tourism. The problem of costs/benefits balance was in some case further complicated by the quick increase in a peculiar kind of excursionists — the so called false excursionists. Their increase is in fact joined with the spreadi...