Fausto Mascia

Fausto Mascia
University of São Paulo | USP · Departamento de Engenharia de Produção (PRO) (POLI)

About

13
Publications
1,818
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
136
Citations

Publications

Publications (13)
Conference Paper
Full-text available
It’s widely known that most wheelchair users strongly prefer not to use the onboard lavatory during flights, even when said accessible by compliances. However, very few improvements have been noticed in recent years to improve accessibility and allow, for instance, assisted transfers. The purpose of this study was the development of a new concept o...
Article
Full-text available
Este artigo apresenta os resultados de uma pesquisa que analisou a percepcao dos alunos de uma disciplina de estatistica na modalidade a distância. A originalidade da pesquisa reside na inversao da perspectiva de analise. Usualmente os cursos sao avaliados tendo como metrica principal as notas obtidas pelos alunos. No presente estudo foi adotada um...
Article
In this paper we point some aspects of workers activities in offshore units in the oil industry. These units became more verticalized and have a greater number of operating systems. Our goal is to present the main difficulties that workers face in these units.
Article
Success in a public health system is related to its ability to change its production process and to deal with general principles of the health system, such as universality and equity. The frameworks proposed by service marketing scholars have been developed primarily for private services; they focus on acceptance by the targeted client-users, and o...
Article
Full-text available
Based on ergonomics and psychodynamics of work, this article discusses some significant aspects of work at call centres. The results are based on research carried out in companies located in São Paulo and Brasília, between the 90s and the beginnings of the year 2000. The call centers under study are mainly in the area of finance (credit cards and b...
Article
Full-text available
Based on ergonomics and psychodynamics of work, this article discusses some significant aspects of work at call centres. The results are based on research carried out in companies located in São Paulo and Brasília, between the 90s and the beginnings of the year 2000. The call centers under study are mainly in the area of finance (credit cards and b...
Article
Full-text available
Impediment at work: a major source of musculoskeletal disorders. The discussion about the genesis of musculoskeletal disorders is partly based on the question of movement, speed, force and repetitiveness. From various studies relating to the WRMD concerning work situations in the services sector, we propose a discussion based on the idea of impedim...
Article
Full-text available
This paper describes reflection on the learning process of adults who are studying in an ergonomics specialization program. The main questions raised here relate to the difficulties these students face in their theoretical and practical learning of Ergonomic Work Analysis, as well as ergonomic concepts. Some of the points discussed are the students...
Article
Full-text available
This article proposes an industrial ergonomic design process that links three approaches:• a top-down approach that corresponds to a classical design phase in which the ergonomist will interact with the designers, in particular upstream from the projects;• a bottom-up approach, during which feedback will be analyzed in existing situations in order...
Article
Organizational structure, working process and task's conception based on tayloristic paradigms became common in call centers in Brazil. Considering work as a simple repetition of procedures have consequences in terms of productivity, quality and worker's health. Actually the task is complex and cannot be strictly formalized.
Article
The discussion developed in this paper is based on the results of an ergonomic work analysis carried out with attendants at call centers. Some critical issues and difficulties, like working pace, inadequate tools and workstations, and software inadequacies were detected in working situations. Operator-customer interactions are presented, attempting...

Network

Cited By