Falk Uebernickel

Falk Uebernickel
Hasso Plattner Institute · Research Group Design Thinking and Innovation Research

Professor

About

204
Publications
90,366
Reads
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1,988
Citations
Introduction
I am currently working at the Hasso Plattner Institute at the University of Potsdam. My main methods are of qualitative nature: interviews, explorative case studies, and delphi studies. Personally, I am right now interested in the adoption of Design Thinking and Human-centered methods in large organizations. Therewhile I focus on integrating Design Thinking with Requirements Engineering.
Additional affiliations
October 2019 - present
Hasso Plattner Institute
Position
  • Professor (Full)
June 2016 - present
University of St.Gallen
Position
  • Professor (Associate)
March 2010 - June 2016
University of St.Gallen
Position
  • Professor (Assistant)

Publications

Publications (204)
Conference Paper
Residential heating is a major source of carbon emissions and, at the same time, represents a significant cost factor for households. Thus, reducing heating costs through sustainable heating behaviors is of great individual and societal interest. However, the consequences of heating behaviors are complex and delayed, so most people are unaware of t...
Conference Paper
Full-text available
To develop and implement digital innovations many incumbent companies have set up digital innovation units (DIUs) primarily as part of their digital transformation journey. Despite a steadily growing body of knowledge, however, extant literature is in a nascent stage to explain the unfolding of digital innovations in such units. Drawing on empirica...
Book
Full-text available
These days design thinking is no longer a “new approach”. Among practitioners, as well as academics, interest in the topic has gathered pace over the last two decades. However, opinions are divided over the longevity of the phenomenon: whether design thinking is merely “old wine in new bottles,” a passing trend, or still evolving as it is being spr...
Conference Paper
Full-text available
As more and more organizations reach the limits of their internal capabilities to deal with the challenges induced by digital transformation, they are increasingly forced to seek external digitalization opportunities. In particular, small and medium enterprises are affected by this due to their limited human and financial resources. Currently, ther...
Conference Paper
Full-text available
To equip students with the practical capability to innovate, academic institutions are promoting industry collaboration projects, where students use creative approaches, such as, design thinking (DT), to solve complex business challenges. In creative team work, the ability to reflect upon and improve team dynamics is vital. However, research on the...
Conference Paper
Full-text available
Although the nexus of Design Thinking (DT) and corporate entrepreneurship being heralded as promising, the concrete compositional architecture of how DT manifests in practice has received limited scholarly attention. Drawing on the argument that DT can facilitate intrapreneurial innovation by enabling effective cognition, we developed a multidimens...
Conference Paper
Full-text available
The rise of new digital technologies requires organizations to adjust their current strategy, processes and product portfolio, a phenomenon known as digital transformation. Organizations undergoing digital transformation face substantial barriers and a range of inertial forces. While inertia has been studied to a great extent under the lens of orga...
Article
Full-text available
Mobile health, or mHealth, solutions offer great potential in the area of self-monitoring of chronic conditions, where most of the day-to-day management of the condition is done at home by the patient or their caregivers. Narcolepsy is a chronic sleep condition caused by an orexin deficiency in the brain resulting in its inability to regulate sleep...
Article
Full-text available
In this article, we first derive design principles for mHealth application development for rural parts of developing countries based on scientific literature and field studies. The design principles are then instantiated in a design science project focused on treating noncommunicable diseases (NCDs) in rural parts of Kenya. Designing and implementi...
Conference Paper
While digital transformation as a research phenomenon per se gains acceptance in both practice and academia, its precise conceptualization and theoretical underpinnings are discussed. To address these gaps, we propose a critical realist view on Digital Transformation. Building on a literature review on generative mechanisms in digital transformatio...
Conference Paper
Full-text available
Digital Innovation Units (DIU) are dedicated organizational units that companies increasingly set up to explore and develop new digital innovations. Despite the growing scholarly attention on DIUs, there is little evidence about their actual performance and, specifically, about the importance of information alignment between the DIU and the main co...
Conference Paper
Full-text available
Digital transformation is establishing itself as a strategic imperative for firms to stay competitive in a digitally disrupted and constantly changing business world. Prior research indicates the connection between a firm’s responsiveness to external changes - its dynamic capabilities - and its digital maturity, both enhancing its competitive advan...
Conference Paper
Full-text available
When integrated within an organization, Design Thinking (DT) can be the foundation of competitive advantage. However, systematic assessments of how DT is diffused in practice have received limited scholarly attention. In this paper, we present and apply a visual model developed to assess, describe, analyze and plan the roles DT can assume within or...
Conference Paper
Full-text available
Abstract. Due to a rapidly changing business environment, companies feel under constant pressure to innovate. In response to this challenge, and to accelerate their digital innovation endeavours, many incumbent firms set up Digital Innovation Units. To assess the effectiveness of these units, scholars and practitioners have called for the need to d...
Preprint
The paper describes the history and the future of the SUGAR network, the most comprehensive Design Thinking network globally. The focus on the targeted capabilities for students to learn on their journey through SUGAR. As a theoretical lens, the multiple intelligences theory is being used.
Conference Paper
As more and more organizations are reaching the limits of their internal innovation performance, they are increasingly forced to seek external innovation opportunities through inter-organizational collaboration forms, such as creative projects. These collaborations require both efficient and effective forms of communication since a common understan...
Article
Full-text available
Design Thinking as an approach for wicked problem solving and the development of innovative ideas is spreading in organizations throughout the world. What is it about, how does it work, and what are the potential benefits of applying Design Thinking? Showcasing VISENSE, an industrial error monitoring start-up that emerged out of applying Design Thi...
Conference Paper
Design Thinking (DT) has gained attention as a problem-solving method that drives innovation. However, the implementation and application of DT in firms seems challenging. While we know that especially non-designers have problems in adopting DT, we don't know why. Addressing this gap, this study investigates the learning experience of non-designers...
Conference Paper
Full-text available
Differences in knowledge backgrounds hinder the work of cross-functional teams by making knowledge integration more difficult, especially when the teams are confronted with novelties in new product development (NDP) projects. Boundary objects are attributed to a mediating capability. While design artifacts are often used to facilitate communication...
Article
In this position paper, we elaborate on the possibilities and needs to integrate Design Thinking into Requirements Engineering. We draw from our research and project experiences to compare what is understood as Design Thinking and Requirements Engineering considering their involved artifacts. We suggest three approaches for tailoring and integratin...
Chapter
Die Digitalisierung hat die Versicherungsindustrie erreicht. Der rasante Anstieg an InsurTech Innovationen bringt digitale Geschäftsmodelle, Strategien, Produkte und Dienstleistungen in eine Industrie in der vielen Unternehmen der Wechsel ins digitale Zeitalter noch bevorsteht. Entsprechend groß ist die Relevanz zur Klärung der Frage wie sich die W...
Book
Design thinking is more than just a new, one-off method of innovation. Its focus is on establishing an innovation-friendly climate in companies and organizations for the long-term. To achieve this, an interdisciplinary team of authors has composed this "recipe book" that can be practically applied to your everyday business life. This book is for al...
Preprint
Design Thinking has become popular to tackle what is often referred to as "wicked problems" in a human-centered manner. In this position paper, we elaborate on the possibilities and needs to integrate Design Thinking into Requirements Engineering. We draw from our research and project experiences to compare what is understood as Design Thinking and...
Article
Full-text available
Digital and agile companies widely use chatbots in the form of integrations into enterprise messengers such as Slack and Microsoft Teams. However, there is a lack of empirical evidence about their action possibilities (i.e., affordances), for example, to link social interactions with third-party systems and processes. Therefore, we adopt a three-st...
Conference Paper
Full-text available
Enterprises are forecasted to spend more on chatbots than on mobile app development by 2021. Up to today little is known on the roles chatbots play in facilitating feedback exchange. However, digitization and automation put pressure on companies to setup digital work environments that enable reskilling of employees. Therefore, a structured analysis...
Conference Paper
Full-text available
Little is known about how digital work shapes the exchange of performance feedback, even though today’s digital and global world demands for more continuous feedback than annual reviews. This research investigates a feedback app in a naturalistic context within a globally leading financial service corporation (InsurCorp). Drawing on malleability an...
Conference Paper
Full-text available
An increasing number of universities offer user-centric innovation courses based on the principles of design thinking. Lecturers combine a plethora of design thinking elements in design thinking course syllabi and thereby adopt teaching styles that range from autonomy-supportive to structured. Using a balance between these two teaching styles seems...
Conference Paper
Full-text available
Effective requirements elicitation is perceived to be one of the most crucial activities in software-intensive development projects. While many scholars and practitioners have pointed out and agreed upon its numerous challenges, others consider the increasingly popular approach of Design Thinking to be the promising ‘cure.’ This paper provides robu...
Conference Paper
Requirements Engineering (RE) has been aiding software-intensive development projects for quite some time now. However, today's projects growingly demand for agile and human-centered approaches to discover and meet the often fuzzy needs of the various stakeholders involved. In that regard, Design Thinking (DT) has become one of the most promising m...
Conference Paper
Full-text available
As our world is getting increasingly servitized and digitized, innovation is no longer bound to physical products. Customer experience and innovative services have become the new imperative for business success. Design Thinking is becoming a valid approach for service innovation in the digital age. However, a profound understanding of “how” Design...
Article
Full-text available
Recent developments in the insurance industry embrace various “Insurance Technology” (InsurTech) innovations. To date, there is a lack of structured assessments of InsurTech. Prior research on FinTech fails (1) to clarify how InsurTech can be characterized and what capabilities are employed, and hence, (2) to reveal implications for value creation...
Article
Full-text available
The pervasive infiltration of digital technology into physical products brings both tremendous challenges and opportunities to original equipment manufacturers. With the goal to support the initial stages of the product lifecycle, this article introduces a method compendium for the development of digitised products. More precisely, the compendium s...
Conference Paper
Full-text available
Design-inspired approaches to problem-solving, like design thinking, have been gaining rising recognition as a way to create human-centric solutions. A design thinking project provides a guiding, yet not rigid framework to explore and specify requirements for the development of a new product or service. We investigate the challenges concerned with...
Article
Full-text available
Zusammenfassung Für produzierende Unternehmen hat sich Product Lifecycle Management in den letzten Jahrzehnten in wachsendem Maße zu einem strategisch wichtigen Ansatz entwickelt. Forciert durch steigende Effektivitäts- und Effizienzanforderungen stellen viele Unternehmen ihre Product Lifecycle Management-Prozesse und -Informationssysteme auf den P...
Conference Paper
Full-text available
The rise of chatbots poses new possibilities to link social interactions within instant messengers with third-party systems and business processes. While many companies use chatbots within the enterprise in the form of Slack apps and integrations, little is known about their affordances. Grounded in a qualitative research endeavour, we conducted 12...
Conference Paper
Full-text available
In this paper, we explore the evolution of product lifecycle management information systems projects in manufacturing industries over time. There is critical need because initiated projects routinely fail in terms of time, budget, or quality to which the academic discourse has not given adequate consideration. Therefore, we build up on an in-depth...
Article
The pervasive infiltration of digital technology into physical products brings both tremendous challenges and opportunities to original equipment manufacturers. With the goal to support the initial stages of the product lifecycle, this article introduces a method compendium for the development of digitised products. More precisely, the compendium s...
Conference Paper
Full-text available
Evaluation activities in Design Science Research not only verify utility but also scientific rigour and the truth-like value of prescriptive knowledge contributions. Assuming a lack of guidance, evaluation frameworks like the one of Sonnenberg and vom Brocke have been proposed prior to evaluating their actual utility to scholars. This research now...
Chapter
Oft scheitern oder verzögern sich Softwareprojekte, weil die Veränderungsfähigkeit des Unternehmens überschätzt wird und zu viele Zielsetzungen gleichzeitig verfolgt werden. Basierend auf den Erkenntnissen aus einern Entwicklungsprojekt bei der BMW Group werden die Ziele für eine nachhaltige Softwareentwicklung und -einführung anband eines strategi...
Conference Paper
Full-text available
Over the last decade, a plethora of Enterprise Social Software (ESS) has emerged in various shapes, yet difficult to compare what they enable or constrain their users to do. Neither the prior frameworks nor the ambiguous concepts shed light on the fine-granular similarities and differences among them. In particular, organizations can consciously de...
Conference Paper
The automotive industry represents one of the most relevant industrial sectors of the global economy. In response to a plethora of challenges, e-collaboration for product development has become a nexus of competitive advantage in the automotive world. Since new dynamics in organizational forms on the one hand and advancements in engineering informa...
Conference Paper
The popularity of design thinking as an innovation paradigm grows continuously. More and more schools and firms implement innovation processes inspired by design thinking, but they lack easy and nonintrusive methods for monitoring the progress of teams following those processes. Consequently, interventions from coaches, teachers, or supervisors ten...
Conference Paper
Full-text available
In the light of pervasive digitalization, traditional physical products get augmented with digital components that create the potential of making the whole product lifecycle visible for product developers. As numerous opportunities sketch out how feedback such as sensor data might be leveraged for future products, a comprehensive model to describe,...
Chapter
Produzierende Unternehmen stehen den dramatischsten Veränderungen seit Jahrzehnten gegenüber. Zum einen gewinnen vor dem Hintergrund sinkender Margen im Produktgeschäft industrielle Dienstleistungen an Bedeutung („Servitization“). Zum anderen werden traditionelle, physische Produkte im Rahmen von Initiativen wie Industrie 4.0 „digital“, also mit Se...
Conference Paper
Full-text available
We report on the computational reconstruction of 273 open source software ecosystems, consisting of 41,388 artifacts and couplings between them, extracted from digital traces of 34.4 million software artifacts. We argue that digital traces are a new kind of data source, and propose 'exploratory data loops' to exploit the benefits of digital trace d...
Article
Full-text available
Original equipment manufacturers (OEMs) face the challenge of building the capabilities to effectively harness the digital data streams flowing from their digitized industrial products to create innovative data-driven services. Based on insights from the digitization journeys of thyssenkrupp and SIEMENS, we provide a capability framework and action...
Conference Paper
Against the backdrop of a steady shift in value added from the automotive original equipment manufacturers to the automotive suppliers, product lifecycle management in the automotive supply industry gains importance. Prior literature has acknowledged product lifecycle management as paradigm for manufacturing industries, yet little is known about th...
Conference Paper
Intelligent products are transforming manufacturing industries and offer new opportunities for business innovation. As little is known about the business value of intelligent products for product development, this exploratory paper aims to provide guidance. Empirical data from case studies and focus groups and a structured literature review suggest...
Conference Paper
Full-text available
Within the profound digitalization in manufacturing industries, the concept of a virtual, digital equivalent to a physical product has gained increasingly attention. Labeled as digital twin, product avatar, or cyber-physical equivalence, various manifestations in different contexts can be detected in existing literature. Although both practitioners...
Chapter
Business Innovation bestimmt den Herzschlag der Wirtschaft – und berührt zahlreiche Disziplinen der Betriebswirtschaft. „Innovation Management“ und „Business Models“ gehören heute zu den etablierten betriebswirtschaftlichen Forschungsobjekten. Das zeigt: Innovation, Veränderung, Fortschritt, Wandel, Geschäftsideen und Erlösmodelle haben eine besond...
Chapter
Die Gründe, weshalb Innovationen für Unternehmen eine derart große Bedeutung besitzen, sind vielfältig. Einerseits wird mit Innovation und Kreativität die nachhaltige Sicherung, aber auch die permanente Erweiterung des Geschäftsmodells verbunden. Unternehmen wie beispielsweise Nokia oder Research In Motion (RIM) sind nicht zuletzt darum gescheitert...
Conference Paper
This paper explores the impact of digitized products on industrial service innovation. Digital technologies equip physical products with versatile material properties that create a multitude of opportunities for value co-creation. In particular, product-complementing service offerings are an obvious field for investigating service innovation that l...
Conference Paper
Full-text available
Digital platform ecosystems capitalize on the engagement of large groups of actors with diverse skills that create unexpected services, find novel uses, and move the ecosystem forward in unanticipated ways. The generativity concept captures this phenomenon, which some scholars regard as fundamental to our understanding of how digital innovation pla...
Chapter
Die wesentlichen Zielsetzungen für unternehmensinterne Softwareprojekte (inkl. Entwicklung, Einführung, Erneuerung, Migration, Konsolidierung und Abschaltung) lassen sich auf vier übergeordnete Kategorien reduzieren:
Chapter
Die langfristige Beobachtung des Q-Cockpits ermöglicht die Untersuchung der Entwicklung der operativen und strategischen Bedeutung der Applikation im Unternehmen. Dabei wird deutlich, dass pro LS jeweils Ziele aus einer Kategorie (siehe Kap. 1) dominierten. Ein von ursprünglich zur Klassifikation eines Applikationsportfolios entwickeltes Modell eig...
Chapter
Das BMW Q-Cockpit wurde in drei inkrementellen Teilprojekten, sogenannten Leistungsstufen (LS), umgesetzt, die eine Identifikation der unterschiedlichen Merkmale der evolutionären Entwicklungsschritte der Applikation ermöglicht.
Chapter
Das Q-Cockpit (siehe Screenshots in Abb. 1.1) wurde im Rahmen einer unternehmensweiten Qualitätssteigerungsinitiative der BMW Group entwickelt und im September 2008 in der ersten Version zur Nutzung freigegeben. Das initiale Projekt umfasste zehn Releases und wurde 2011 um ein Folgeprojekt erweitert. Zum Zeitpunkt des Artikels wird der weitere Ausb...
Chapter
Soll eine Applikation zukünftig eine strategische Rolle einnehmen, erfordert das bei konsequenter Umsetzung den Ausbau des unterstützten Geschäftsprozesses zu einem Alleinstellungsmerkmal für das Unternehmen. Dieser Prozess muss unter Einsatz der Applikation den industrieweiten Grad an Effizienz und Effektivität übertreffen. Bei der BMW Group wurde...
Chapter
Mit diesem Beitrag wurde der SALZ vorgestellt, der auf den Erkenntnissen aus dem BMW Q-Cockpit-Projekt beruht. Mit dem Modell werden die grundlegenden Zielsetzungen einer strategischen Applikation in klar abgegrenzte Teilprojekte gegliedert, die jeweils einen unabhängigen Mehrwert für das Unternehmen liefern und eine Geschäftsprozessevolution erlau...
Conference Paper
Product lifecycle management (PLM) is a strategy of managing a company’s products all the way across their lifecycles. Empowered by new capabilities, intelligent products enable seamless information flow and thus enable closed-loop PLM. Hence, one phenomenon of particular interest is the appreciation of beginning of life activities through middle o...
Conference Paper
Against the backdrop of today’s knowledge economy and a strong pervasion of e-mail in enterprises, the paper at hand presents an e-mail embedded software prototype for knowledge management. Although information systems literature esteems the research field of e-mail- related knowledge management as phenomenon, few contributions have been made in ar...
Chapter
Dieser Beitrag bietet einen strukturierten Überblick über die sich eröffnenden Nutzenpotenziale cyber-physischer Eigenschaften industrieller Maschinen und Anlagen für industrielle Dienstleistungen. Um möglichst allgemeingültige Erkenntnisse zu erzielen, wurden Fallstudien durchgeführt. Fokusgruppen-Workshops, Interviews und die Analyse interner Dok...
Chapter
Basierend auf den durchgeführten Fallstudien mit Industrieunternehmen und den 45 konkreten Anwendungsszenarien zur Nutzung cyber-physischer Fähigkeiten für industrielle Dienstleistungen wurden sieben Nutzenpotenziale abgeleitet. Tab. 4.1 bietet einen Überblick über die identifizierten Nutzenpotenziale.
Chapter
Vor allem im Kontext der Initiative Industrie 4.0 wird die Digitalisierung im Maschinen- und Anlagenbau oftmals mit geschickt vernetzten Fertigungsprozessen zu Beginn des Lebenszyklus von industriellen Gütern assoziiert. Mit dem Trend der Serviceorientierung gewinnt in der Industrie jedoch die Betriebsphase der Maschinen und Anlagen zunehmend an Be...
Chapter
Ziel dieses Beitrags ist es, Nutzenpotenziale von CPS für das industrielle Servicegeschäft zu identifizieren und zu klassifizieren. Dazu wurden insgesamt elf Fallstudien mit Unternehmen aus dem Maschinen- und Anlagenbau, TKD-Serviceorganisationen, sowie Betreibern von industriellem Equipment durchgeführt. Die Identifikation und systematische Klassi...
Chapter
Industrielle Güter zeichnen sich durch hohe Anschaffungskosten und eine verhältnismäßig lange Lebensdauer aus. Den Lebenszyklus industrieller Maschinen und Anlagen kann man in drei Phasen unterteilen. Tab. 2.1 gibt einen Überblick über die Lebensphasen industrieller Güter.
Chapter
In den letzten Jahrzehnten hat sich in Europa die wirtschaftliche Struktur stark verändert. Im europäischen Durchschnitt entfällt heute mehr als 70 % der gesamten Wirtschaftsleistung auf den Dienstleistungsbereich. Physische Produkte werden zunehmend als Endpunkte und Plattformen betrachtet, um Kunden zusätzliche Dienstleistungen anzubieten.