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Publications (252)
This chapter is devoted to an advocacy for innovation in services, which cannot be done without a more general advocacy in favor of services, insofar as it is impossible to dissociate the negative view of innovation in services from the negative view of services themselves. The supposedly deficient innovative capacity of services is just one of man...
This article aims to explore the relationship between social innovation and opportunities for innovation in public services, focusing on a range of initiatives intended to improve services and infrastructure for pedestrians in the city of São Paulo, the largest Brazilian megacity, namely: Reduced Speed Zone, Safe Routes to School, and Complete Stre...
Social entrepreneurship research remains largely conceptual and qualitative, which makes the comparisons with profit-seeking entrepreneurship difficult. This paper is an attempt to fill in this empirical divide. As such, we perform a statistical study of the characteristics of the social entrepreneurial city. Using a nationwide dataset on social ve...
This paper provides theoretical foundations for the existence of national social innovations systems (NSIS) and presents such a system with empirical data. Departing from the activities in France of Ashoka, a large and old service organization, which we label as knowledge-intensive social service (KISS), we build a large and robust social innovatio...
This article is devoted to “public service innovation networks for social innovations” (PSINSIs) – collaborative systems that are being established, within public services, to design and implement social innovations. Drawing on a database of 24 case studies collected in different European countries and different areas of wicked social problems, thi...
Purpose
This paper aims to develop a conceptual framework for understanding the role of servitization in the creative and cultural industries (CCI).
Design/methodology/approach
A conceptual model is proposed based on five elements: servitization drivers (digitalization in particular), agents, modes (based on the standardization/customization dynam...
RATIONALE AND OBJECTIVES: Social innovation was traditionally in reference to activities within the third sector and social entrepreneurship. However, this concept has been extended to apply to many other dimensions of socioeconomic activity, one of which is the public sector. The proposal of this paper is twofold: i) to provide an analytical frame...
Social innovation is an emerging theme within innovation theory, and so is the concept
of public service innovation networks for social innovation (PSINSIs). The purpose of this article is to explore how social innovation in Danish public services is conceptualised and enacted through the lenses of public service innovation networks for social inno...
Social innovation, in the context of public innovation, has gained increased attention in the literature, and is approached relative to the third sector, to social enterprises, or as practices initiated by the public sector. However, the interplay among these actors in enabling social innovation is still underexplored. Therefore, the article invest...
This article is devoted to a new network form that is developing within the New Public Governance paradigm, namely “Public Service Innovation Networks” (PSINs). PSINs are multi-agent collaborative arrangements that develop within public service(s), spontaneously or at the instigation of local, national or European public policies. They mobilize a v...
Social innovations are often seen as the product of social entrepreneurs. This paper instead asserts that social innovations are also routinized. This is the result of the appearance of a new type of actors: Knowledge Intensive Social Services (KISS). Like Knowledge Intensive Business Services (KIBS), KISS are consultancy organizations that provide...
Published in European Review of Service Economics and Management/Revue européenne d'économie et management des services
Literature on value co‐creation often postulates that a greater degree of co‐production increases the potential of value co‐creation. To test this hypothesis, we build a computational model of value proposition inspired by March’s model of organizational learning. The model allows us to represent various cases of co‐creation: (i) without coproducti...
This article is dedicated to a consideration of the tertiarization of innovation networks. While the concept of traditional innovation network has been the object of an extensive literature, new expressions of the innovation network appear in a service economy: in particular Public Private Innovation Networks in Services, Market Service Innovation...
The purpose of this paper is to study the challenge of the evaluation in the context of the services. Because of their specific nature the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more d...
The research fields of service innovation and social innovation have been largely disconnected. Even though they deal with somewhat similar socioeconomic issues and both are studied in a multidisciplinary way, the research trajectories have been rarely crossed. This paper proposes a comprehensive framework to set up a bridge between the two researc...
The paper presents a model of economic growth based on a population of heterogeneous and interacting agents. This model succeeds to generate - in a single framework - GDP growth and cycles as well as product life cycles. Contrary to the existing literature, we find that an increasing variety of consumer goods is not a necessary condition for sustai...
This paper puts forward a framework for understanding the relationship between service industries and social innovation. These are two, previously disconnected research areas. The paper explores ways in which innovation in services is increasingly becoming one of social innovation (in terms of social goals, social means, social roles and multi-agen...
Innovation is a condition for the survival of businesses, companies, territories, and nations. The concept of “open innovation” is used to review a number of key aspects of the innovation issue. This metaphor is used to try to report on the major contemporary openings made by experts in “innovation studies,” and in so doing, a number of important c...
The purpose of this work is to examine the extent to which services and service innovation can contribute to sustainable development in its environmental dimension. The supposed immateriality of services seems to argue in favour of their natural sustainability. This is actually just a myth – one we examine the roots of and which we refute. This cal...
Purpose
– The research fields of service innovation and social innovation have, until now, been largely disconnected. At the most basic level, a great many social innovations are services, often public sector services with social entrepreneurs organizing and delivering service innovations. As well as this overlap in the focus of research, scholars...
This paper is one of the first to discuss service sector productivity in Palestine. We have empirically addressed the main factors that responsible for growth in productivity in the Palestinian service sector, and discussed the impact of intra-sectoral heterogeneity on the growth of productivity using a panel data provided by the Palestinian Centra...
Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This new title provides a collection of the most significant articles that have helped build and develop this subject from a theoretical, empirical and methodological perspective. Together with an original introdu...
This paper is devoted to public services innovation in the municipal solid waste sector. It analyses the implementation of Clean Development Mechanism (CDM) projects in the Bandeirantes and São João landfills in the municipality of São Paulo, Brazil. The study is based on the concept of Public-Private Innovation Networks in services (ServPPINs). Us...
Public-private innovation networks in services (PPINS) are a new expression of traditional innovation networks (INs) in contemporary service economies. There are a number of ways in which this new expression differs from the other. It differs from it, first of all, by its emphasis on market services and on public and non-market services in the dyna...
This paper is devoted to the discussion of innovation promotion in urban solid waste services through Clean Development Mechanisms (CDM) projects, emphasizing the participation of civil society. The empirical context is based on the municipal solid waste sector in Brazil, taking into account six landfill CDM projects located in the São Paulo Metrop...
An important and highly debated question in economic geography is how to explain the dynamics of industrial clusters, i.e. their emergence and evolution through time. Two main theories are generally explored, without being confronted: the cluster life cycle theory-which mainly adopts an aggregate point of view-and the network-based approach. Althou...
The purpose of this work is to examine the extent to which services and service innovation can contribute to sustainable development in its environmental dimension. The supposed immateriality of services seems to argue in favour of their natural sustainability. This is actually just a myth – one we examine the roots of, and which we refute. This ca...
Paradoxically, despite the extent of their contribution to wealth and employment, services are regularly blamed (in both political discourses and certain theoretical works) to be directly or indirectly responsible for the economic crisis. This short note aims at refuting such a paradox, arguing that the service economy is an economy of knowledge, s...
Notre objectif est de montrer que l’immatérialité des services est un mythe et que les consommations énergétiques du secteur tertiaire sont significativement sous-estimées. Dans la première section, nous examinons le mythe de l’immatérialité des services dans des termes généraux, en nous appuyant sur la littérature économique. Dans la deuxième sect...
Public-Private Partnerships and Hospital Innovation: What Lessons for Hospital Management?
Public-private partnerships (PPPs) are forms of cooperation between the public and private sectors that have been undeniably successful in Europe in recent years. Often grounded in the assumption that private organizations would have a positive impact on the...
Ce papier a deux objectifs principaux. Il s’agit, tout d’abord, d’éclaircir, sous un angle essentiellement théorique, les liens existants entre les compétences dites dynamiques (celles qui traduisent la flexibilité de l’entreprise, sa capacité d’adaptation) et l’innovation. Il s’agit ensuite d’envisager, de façon plus concrète, la manière dont le m...
It is always good to present something that has only just come into being, which is why it issuch a pleasure to be inaugurating the first edition of the Journal of Inspiration Economy. In thisforeword, our objective is to outline the general reasons underlying the creation of this review,as well as the objectives assigned to it. The founding hypoth...
The paper presents a signalling exercise with a view to trace emerging dynamics in the development of the service economy in Europe. These dynamics have a direct influence and will trigger off service innovation. Firstly, the drivers of the service economy are presented, many of them fostering service innovation as a way to face new societal and bu...
Gabriel Tarde was a French sociologist and criminologist whose work is rediscovered from time to time. Economists of innovation have paid insufficient attention to an author who devoted a large part of his work to the laws of imitation and invention. The purpose of this paper is threefold. The first is to give a succinct account of these laws of im...
The purpose of this paper is to study the challenge of evaluation in the context of systemic innovations in which services are a core element. The paper argues that the traditional evaluation methods and measures are not able to capture neither the diversity of innovations in services and systems nor the multifaceted dimensions of performance resul...
Concepteurs et gestionnaires créatifs de la fonction RH, les managers RH peuvent, en interaction avec d’autres acteurs, jouer un rôle essentiel dans les innovations économiques, en agissant sur la production des idées et en instaurant une culture de l’innovation, que ce soit dans le cadre de l’innovation participative, de l’intrapreneuriat, du mana...
Service innovation was neglected for a long time, but by the first years of this century it was clear that some maturity had been reached. Innovation in the public sector has been even more neglected in the mainstream of innovation studies. This paper explores the scope for fruitful integration of work on this topic into innovation studies more gen...
The starting point for this article is the idea put forward by Gadrey (2008, 2010) that environmental problems and a policy of addressing them by introducing an environmental tax could trigger economic contraction and downscaling and a shrinking of the service sector in developed economies. The purpose of this article is to test these hypotheses us...
Contrary to a widely held prejudice, service activities are polluting because they make use of
physical tools and require travel, both of which give rise to externalities. In order to deal with
these externalities, service firms can implement eco-innovations. The aim of this article is to
evaluate the sensitivity of this eco-innovation to environme...
La privatisation du conseil agricole a débouché sur la création de nouvelles firmes de service.Des enquêtes réalisées dans trois régions, en Allemagne, en France et aux Pays-Bas, auprès deprestataires de conseil technique dans la filière céréales, montrent l’émergence de nouveauxtypes de prestataires (cabinets de consultants, fournisseurs de logici...
The privatisation of farm advisory services resulted in the creation of new service firms. Surveys were conducted in three regions, in Germany, France and the Netherlands in the cereals sector. They show the emergence of new types of farm advisory providers (consulting firms, suppliers of softwares to support decision making). The logics of perform...
This book is devoted to the study of public-private innovation networks in services (ServPPINs). These are a new type of innovation network which have rapidly developed in service economies. ServPPINs are collaborations between public and private service organisations, their objective being the development of new and improved services which encompa...
The goal of this paper is to (re)assess the relationship between knowledge intensive business services (KIBS) and the economic growth. Taking into account various conflicting relationships between KIBS and growth, we build a multi agent-based system involving industrial firms, consumer-services firms, consumers, KIBS firms and a banking system. Our...
Does tertiarization foster the production of municipal waste ? The discussion of a paradox on the basis of a multi-agent model
This article proposes an explanation for the paradox of the polluting tertiarization. We are particularly interested in the growth of municipal wastes which seems to follow the tertiarization process in developed economies....
Regional economic policy has traditionally been targeted at manufacturing industry. In most European countries, and at least until the 1980s, services, and in particular business services, were largely ignored in regional policies, which gave priority to models based on development of (and by) large manufacturing firms. It was not until the 1980s t...
The concept of productivity is at the heart of economic theory, management science and operational management of firms and organizations. Despite the theoretical and operational importance of this concept, in recent years, its absolutism has been challenged. Services are often at the heart of this critical debate. Both conceptually and methodologic...
Contributors: M. Bucar, B. Dachs, G. Di Meglio, F. Djellal, L. Fuglsang, J. Gallego, F. Gallouj, L. Green, B. Heller-Schuh, A. Jaklic, P. Labarthe, F. Lissoni, C. Merlin-Brogniart, O. Montes Pineda, A.-C. Moursli-Provost, A. Pyka, L. Rubalcaba, D. Schartinger, B. Schön, M. Stare, J. Sundbo, I. Wanzenböck, K.M. Weber, P. Windrum
This article proposes an explanation for the paradox of the polluting tertiarization. We are particularly interested in the growth of municipal wastes which seems to follow the tertiarization process in developed economies. Relying on recent evolutionary works proposing a microfoundation of structural change based on the agents'adaptative behaviors...
This chapter is based on the analysis of two case studies in France (see Appendix for a description of the cases): a new advisory service for farmers based on satellite technologies (case FARMSTAR) and a new authentication and geo trace ability system for securing the environmental and organoleptic quality of wine (case GEOWINE). Thus, the cases de...
Social innovation and service innovation issues have developed separately over the last two decades, with too rare intersections between them. Both issues share many points in common, however, and sometimes even describe the same socio-economic reality. This contribution aims to help establish dialogue between these two still marginal but promising...
Using firm-level data provided by the 4th Community Innovation Survey (CIS4), this paper measures the effect of cooperation on innovation in French service firms. It distinguishes between the effects of two types of cooperation or innovation networks (INs): public-private innovation networks and private-private innovation networks. The empirical ev...
Innovation in Public Services
After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a re-interpretation of the literature on innovatio...
This paper addresses the issue of energy consumption in service industries. Official energy statistics show that the amount of energy consumed in service industries is quite small, and this is explained in the theoretical literature by the presumed intangibility of services. Our hypothesis, however, is that the energy consumed by services has been...
This paper aims at better understanding the consequences of the privatization of extension services on the quality of the knowledge produced for and with the farmers. The originality of the study is that it does not focus on the front-office dimension of the services (the direct interactions between farmers and advisers), but rather on the back-off...
Innovation sociale et innovation de service
Social innovation and service innovation issues have developed separately over the last two decades, with too rare intersections between them. Both issues share many points in common, however, and sometimes even describe the same socio-economic reality. This paper aims to help establishing a dialogue betw...
The concept of productivity is at the heart of economic theory, management science and operational management of firms and organizations. Despite the theoretical and operational importance of this concept, in recent years, its absolutism has been challenged. Services are often at the heart of this critical debate. Both conceptually and methodologic...
La question de la mesure et de l’amélioration de la productivité des services est récurrente dans les débats politiques, comme dans les travaux académiques, depuis plusieurs décennies. Le concept de productivité, qui a été élaboré initialement pour des économies industrielles et agricoles, pose peu de difficultés, lorsqu’on a affaire à des produits...
