Faith Ong

Faith Ong
The University of Queensland | UQ · School of Business

Doctor of Philosophy

About

31
Publications
8,170
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184
Citations
Introduction
Dr Faith Ong is a Lecturer at The University of Queensland. Her PhD thesis examined the impacts of volunteer tourism on behavioural intentions for other forms of volunteering. She continues research in the areas of volunteer tourism and its post-return impacts, while extending new research into critical events, the impact of events on marginalised communities, volunteering, and environmental sustainability.
Additional affiliations
January 2019 - present
The University of Queensland
Position
  • Lecturer
January 2019 - present
The University of Queensland
Position
  • Lecturer
March 2016 - December 2018
William Angliss Institute
Position
  • Academic Tutor
Description
  • Prepared and conducted classes at undergraduate levels in research methods and tourism management.
Education
August 2011 - November 2015
Victoria University Melbourne
Field of study
  • Tourism Management
July 2009 - December 2010
Victoria University Melbourne
Field of study
  • Tourism Management
August 2003 - June 2006
National University of Singapore
Field of study
  • Marketing

Publications

Publications (31)
Article
Full-text available
In the growing field of volunteer tourism research, studies have investigated participant motivations and the benefits accruing to both travellers and the community, as well as undertaking critical assessments of the phenomenon. Comparatively little attention has been paid to changes associated with the post-volunteer period and particularly to the...
Article
Full-text available
In considering critical event studies, a brief reference to critical pedagogy is made before an initial look at Critical Management Studies (CMS) prior to consideration of CES. As most students of education and teaching will know, Paul Freire’s Critical Pedagogy (CP) (1973) stemmed from the body of Critical Theory, whose members sought to determine...
Article
Events become meaningful through the symbolism and affective outcomes associated with participation. They can become mediators of social change, inspiring thought and critique through participation, and changing society and social structures. Challenges to the norm are often characterised by the violence of wresting power, but other forms of peacef...
Article
Addressing the dearth of sustainable tourism teaching simulations, this article details the design, development, testing and validation of a destination development game simulation designed to reinforce the teaching and learning of sustainable tourism principles. We discuss two stages of model development, including an earlier game developed using...
Article
Research examining Asian tourism destinations and markets has burgeoned, paralleling the region's economic and middle-class growth. However, despite this burgeoning, extant studies tend to replicate theories and models from western tourism literature, with few attempts to interpret tourism from and in Asia through an indigenous lens. This editorial...
Conference Paper
Full-text available
In February 2020, the 2nd Critical Tourism Studies-Asia Pacific conference was convened at Wakayama University, Japan, with the theme Tourism in Troubled Times-a prescient call for what was about to rapidly unfold. Since then, the tourism industry weathered the hardest cutbacks since modern tourism emerged, as the COVID-19 pandemic raged across the...
Article
The nature of events demand uniqueness and memorability, but the specific elements of experience that produce these have not been deeply examined, particularly over the course of the event experience. Much of this relies heavily on event places and the social relations they facilitate. This research used the concept of temporary communitas and buil...
Article
The tourism workforce is diverse and the literature exploring workforce issues, whilst limited, largely focuses on remunerated workers. There is recognition that volunteering has a significant role to play in achieving the United Nations Sustainable Development Goals (SDGs); however, there is limited literature exploring the role of volunteering re...
Article
This mixed-methods study examines the membership composition and concentration of the top 20 tourism journal editorial boards over time. Support was found for the emergent phenomenon of “interlocking editorship” (Baccini & Barabesi, 2010) explaining the concentrated structural properties of tourism journal editorial boards. Overwhelmingly, the boar...
Conference Paper
In the field of tourism behaviour, the role of habit has been understudied. A vital component of habit formation is behavioural repetition in a stable context, which appears incompatible with tourism – an activity which is inherently sporadic and in ever-changing contexts. However, there are avenues through which habit can exist in tourism, such as...
Article
The economic and social-cultural impacts of events are well documented in the existing events literature. The emergence of quality of life (QOL), well-being and happiness in the positive psychology literature has accelerated research on events and individuals’ subjective well-being (SWB). Taking a narrative synthesis approach, this study identifies...
Article
As business events flourish in diverse markets, the emphasis on experience needs to be tempered with sustainable operations. Through interviews with exhibition events sector stakeholders, this research examines the adoption of green practices in the Chinese context. The study adopts a stakeholder perspective to examine the multiple relationships th...
Article
This exploratory case study investigated the organisers’ rationale for hosting a community festival for the Chinese diaspora and takes as its context the 2018 Brisbane Chinese Festival held in Queensland, Australia. Diaspora groups are in a paradoxical situation as they hold a dual identity, with a sense of belonging to their homeland and host land...
Article
Full-text available
Event programmes are typically designed with a target audience in mind, and such design can inherently signal inclusion or exclusion of marginalised segments. This is particularly the case for lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ+) individuals, whose sexual and gender identities position them as an invisible minority on t...
Article
Full-text available
Tourism research on the LGBTIQ+ communities has grown over the years, entering mainstream discussions as a segment of interest. This growing focus reflects greater societal acceptance and acknowledgement of the systemic inequalities that challenge their rights. The landscape of current scholarship, though important to academic literature, policy an...
Article
Full-text available
Purpose – The purpose of this paper is to develop an integrative conceptual framework of the ‘talented hospitality entrepreneur’. In doing so, we address the current lack of understanding of talent at the individual entrepreneurial level, the lack of integration between the talent and entrepreneurship literatures and specifically consider the hospi...
Chapter
Interest in events is unquestionably at an all-time high, fueled by the profile of major cultural, religious and sporting occasions that are subject to increased commodification and, consequently, growing media coverage. Capitalising on this interest, event studies has emerged in recent decades as the new kid on the block, an addition to the leisur...
Chapter
An increasing amount of leadership development programs (LDPs) is being promoted to enhance individual skills and to foster the development of leadership capabilities, particularly in response to today’s volatile, complex and ambiguous business world. Investment in soft skills and leadership development also enables industries to prosper in the lon...
Article
Based on the four dimensions of volunteering (time, object, nature, and environment) and net-cost analysis theory, this article examines the conceptualization of volunteering among nonvolunteers and what could attract them to volunteer (attractors). Using flashcard images of volunteering activities among a nationally representative sample in Austra...
Conference Paper
Full-text available
The paper details the specification of a model of the tourism and hospitality (T&H) destination community. Difficulties associated with provision of a ‘one size fits all’ model are outlined and, instead, a framework in which researchers may specify a model appropriate to a particular study’s research aims is utilised. Rigor, precision and clarity a...
Conference Paper
Full-text available
With anticipated growth in tourism numbers globally, there is a rising need for managers equipped with the skills and capabilities to help drive sustainable business performance while maintaining agility. As industry practitioners look for graduates with the right mix of hard and soft skills, tourism and hospitality educators should lay the leaders...
Conference Paper
Full-text available
Volunteer tourism is often touted as an antidote to the self-centred nature of traditional tourism trips, incorporating travel with altruism to produce a mutually beneficial outcome. While the benefits of its resultant altruism, cross-cultural interaction, social capital acquisition and skills-building are often explored, this form of tourism has c...
Article
Full-text available
Volunteer tourism has attracted increasing attention among tourism industry practitioners and researchers. As an indication of the scale and scope of the phenomenon, most volunteer tourists have been residents of developed countries visiting developing countries to participate in community development initiatives, scientific research and ecological...
Conference Paper
Full-text available
As the volunteer tourism phenomenon grows, there is an urgent need to understand the operating environment of the programs delivered by tour operators. While previous researchers have proposed linear approaches to classify volunteer tourism programs and program participants, the present paper proposes a more sophisticated matrix-based approach. Thi...
Article
Full-text available
The expanding body of research on volunteer tourism has generally assessed the merits of these programmes in positive terms, although it has also identified some negative impacts on host communities. In this paper it is proposed that a set of industry-wide guidelines could inform the largely unregulated volunteer tourism market and help it to achie...
Article
Full-text available
This exploratory study examines the guiding considerations which not-for-profit volunteer tourism sending organisations utilise in designing and implementing volunteer tourism programmes. These considerations encompass overarching factors which affect the strategic and operational direction which those sending organisations take, influencing their...

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Projects

Projects (2)
Project
The overall purpose of this research theme is to advance current conceptions of - and critical reflection upon - the role, purpose and potential of sport, leisure, tourism and events (SLTE) in and for human society. The call is multi-disciplinary in nature but does requires focus on one or more of the four elements in the proposed title, i.e. sport, leisure, tourism, and events. www.frontiersin.org/research-topics/19810/can-sport-leisure-tourism-events-be-powers-for-good
Project
The aim of this research is to find out the leadership development needs of students at William Angliss Institute and inform leadership program development through the leadership model developed by Kouzes and Posner (2003).