Evangelos Grigoroudis

Technical University of Crete | TUC · School of Production Engineering and Management

Climate change has, among others, impacts on human health and by consequence on healthcare systems. Some impacts are direct such as extreme events, air pollution and aeroallergens, and some are indirect such as reduced food production and supply, vector-borne and water-borne infectious diseases, and social and economic disruptions. The main aim of...

The strong influence of the media could be leveraged for increasing investments in renewable energy sources (RES), which, in turn, assist the transition to a low-carbon energy system that aligns with renewable energy targets. However, it is not known whether media information facilitates citizens interested in investing. Hence, the aim of this stud...

In this chapter, we study tourists’ satisfaction with local food consumption. Greece is selected as a case study because of the importance of its culinary tradition, while for data collection we interviewed tourists departing from the Thessaloniki Airport “Macedonia”. The analysis is based on an extension of the MUSA method. The MUSA method is a mu...

Although there is a common consensus about what an entrepreneurial ecosystem (EE) is, the question of how EE dynamics interact with technology and social change remains unclear. In this introductory article to our Special Issue on the role of EE in technological and social challenges, we systematically review the corpus of literature in this field...

Hotels try to increase their competitiveness, influence customers to revisit them, and increase their satisfaction using various tools. Online reviews and their analysis can identify the factors that influence hotel guests’ satisfaction. As is evident from the existing literature, multiple-criteria decision analysis (MCDA) methods are clearly under...

To reap the potential of renewable energy investments, many states of the European Union have been enacting policies to attract investments from various actors including citizens. Citizen satisfaction with investments has not been examined so far and, consequently, it is unknown whether the implemented policies are correct. Due to its ability to re...

The measurement of national innovation performance is a significant issue in the context of policy making. Composite indicators are widely used for ranking countries in terms of innovation and entrepreneurial performance. However, there is controversy regarding their credibility that mainly stems from the adopted normalization and weighting schemes...

Corporate social responsibility (CSR) is a concept adopted by various businesses and organizations and it is being constantly examined by researchers. One of the major industries that has incorporated CSR activities into their strategies is the bank sector. Literature in this topic is still being developed and multiple studies have emerged that inv...

Research has so far made a rather limited advancement in identifying the contribution of the aspects of the working environment that matter to teachers’ overall job satisfaction (TJS), as well as in providing evidence-based guidelines for improving their working experience. Addressing these deficiencies, the current work uses data related to school...

Smart specialization is directly linked with regional economic transformation, which is the true structural change that leads to regional economic growth, welfare, and competitiveness. However, the concept of smart specialization is relatively new, and its resulting economic transformation is a long process. Consequently, the impact in most cases h...

Purpose The purpose of this paper is threefold. First, to explore the importance of specific work environment facets for the overall job satisfaction (JS) of primary full-time permanent teachers (PTs) and substitute/temporary teachers (STs). Second, to highlight the similarity or difference in JS patterns among PTs and STs. Third, to provide guidel...

The current research re-examines cruisers’ satisfaction in the context of online user generated content extracted from CruiseCritics through the application of Multicriteria Satisfaction Analysis Method (MUSA). MCDA methods evaluate alternative courses of action with respect to criteria that reflect the main dimensions of the decision-making proble...

Available at: https://www.peasa.eu/on-a-mathematical-theory-of-sustainability-assessment/ Cite as: Y. A. Phillis, V. S. Kouikoglou, E. Grigoroudis, and F. D. Kanellos, "On a mathematical theory of sustainability assessment," Proceedings of the European Academy of Sciences & Arts, 1 (1), pp. 1–11, 2022.

The role of transportation in the economic process is central. Transportation’s benefits, however, can be dampened because of its environmental and social cost. A central question then arises as to the degre of sustainability of a national transportation system. In the present paper we develop a mathematical model to define and assess national tran...

In this paper, we study customer satisfaction in short food supply chains. Specifically, we address how elements of the marketing mix of short food supply chains drive customer satisfaction. Our empirical work is based on a survey adopting a method known as the multicriteria satisfaction analysis. Our results show that the process of sales and the...

For an understanding of the concept of the Quadruple and Quintuple Helix Innovation Systems, it is essential to realize that the Quadruple and Quintuple Helices are based on democracy and ecology. This has two implications: (1) the further advancement and evolution of knowledge and innovation are requiring a co-evolution with democracy or knowledge...

The concept of sustainability has gained importance over the last years and organizations worldwide are trying to adapt their strategies and their economic, environmental, and social goals in order to achieve what is called corporate sustainability. Despite its importance to organizations, there is no universally accepted approach for implementing...

Preference disaggregation analysis has been widely used for constructing decision models in multi-criteria decision aid (MCDA). Disaggregation approaches adopt a data-driven scheme, in which preferential information is inferred from decision examples through regression-like approaches. This chapter provides an overview of the preference disaggregat...

The assessment of sustainability is of the utmost importance nowadays. Several approaches exist that measure sustainability at a national level and rank countries accordingly. Comparison of countries could be done numerically or pictorially. This paper introduces a novel clustering disjoint HJ-biplot approach, which is then applied to data from two...

The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests’ experience – i.e. location, cleanliness, service and value – to overall guest satisfaction, indicate, through importance–performance analysis, the weak and strong points of customer satisfaction, explore gues...

The coronavirus pandemic had a tremendous impact on the hotel industry worldwide. The present study highlights strategic directions for quality improvements and customer satisfaction enhancement in Wuhan hotels by applying Multiple Criteria Satisfaction Analysis to online user-generated satisfaction ratings. In total, 21.247 guest satisfaction rati...

ΤΑ ΠΑΝΤΑ ΡΕΙ. (Everything Flows, Heraclitus of Ephesus, 535–475BC). When the EU Framework Program designers and policy makers were creating the Horizon 2020 program, they could never imagine or anticipate that 2020 would turn out to be the ANNO HORIBILIS GLOBALIS due to COVID-19 depredations with socio-economic, socio-political and socio-technical...

Οι εργαζόμενοι αποκτούν νέες ικανότητες και προσόντα σε όλη τη διάρκεια της ζωής τους, προκειμένου να είναι σε θέση να αντιμετωπίζουν τις πολλαπλές αλλαγές στην αγορά εργασίας, καθώς και στις κοινωνικές και προσωπικές προκλήσεις που αντιμετωπίζουν. Οι γνώσεις και ικανότητες/δεξιότητες που αποκτούνται είτε μέσω του τυπικού ή/και μη τυπικού συστήματο...

Total quality management and innovation are two inherently related concepts that appear to have an important role in the performance of agro-food companies. The main aim of this paper is to review and discuss the theoretical and practical linkages between quality management and innovation, focusing on the agro-food industry, which is characterized...

Open data hackathons are events where the actors from an ecosystem collaborate to build platforms that will benefit the public, creating a win–win scenario for all of them. Sadly, many digital services produced in hackathons are discarded only by providing access to open data that cannot boost economic benefits. Therefore, it is necessary to create...

The concept of “smart city” is acknowledged by researchers and practitioners as a promising solution to address the challenges of urbanization and promote urban sustainability. Therefore, the assessment of smart cities has become a significant area of research. The current paper defines an evaluation framework by adopting 52 indicators classified u...

Innovation-driven entrepreneurship has become a focus for economic development and received increasing attention from policy makers and academics over the last decades. While consensus has been reached that context matters for innovation and entrepreneurship, little evidence and decision support exists for policy makers to effectively shape the env...

In flexible environments (like healthcare or customer service), the observed behavior is expected to considerably vary, namely, there is no dominant flow path. Such a high variability obstructs the process discovery task since it regularly leads to ‘spaghetti’ process models. Trace clustering is about grouping behaviors, and discovering a distinct...

Energy is the fundamental component of all economic activity and a central ingredient of international politics. Energy is finite and often creates externalities. A fundamental question then arises about its sustainability. Assessing energy sustainability is important since energy is a key factor of all economies. However, energy generation imposes...

Big data analytics provides many opportunities to develop new avenues for understanding hospitality management and to support decision making in this field. User-generated content (UGC) provides benefits for hotel managers to gain feedback from customers and enhance specific product attributes or service characteristics in order to increase busines...

Customer satisfaction is assessed by various quantitative and qualitative methods. Several quantitative methods adopt a regression analysis procedure, including MCDA techniques. However, most of them are compensatory approaches, based on an additive model that assumes preference independence among customer satisfaction criteria. During the last yea...

Customer satisfaction is assessed by various quantitative and qualitative methods. Several quantitative methods adopt a regression analysis procedure, including Multiple Criteria Decision Aid (MCDA) techniques. However, most of them are compensatory approaches, based on an additive model that assumes preference independence among customer satisfact...

This paper aims to explore a possible relationship between democracy and the environment, more specifically between freedom and environmental sustainability (environmental performance). The conceptual lenses of the Quadruple and Quintuple Innovation Helix Frameworks were used as they emphasize the importance of democracy and ecology (environmental...

In the past decades, the stakeholders, due to the evident impacts of climate change, were more involved in strategic actions and informing the public opinion on climate change. However, in order to achieve ongoing and substantial public participation in climate change actions undertaken by the stakeholders, the public will need to be fully informed...

The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests' satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers' demanding level and the contribution of customer ratings on four i...

Improving energy efficiency in buildings is a major priority and challenge worldwide. The employed measures vary in nature, and the decision analyst, who is typically the architect, the engineer, or the building expert that has undertaken the task to suggest energy efficient solutions, faces a complex decision problem comprising numerous decision v...

From its origin at the Renaissance, the art market is part of the global economy. Arts and cultural production add significant real values on the Gross Domestic Product (GDP) of several countries and a strong symbolic contribution in prestige for owners, either private collectors or cities and countries. The significant price fluctuations that may...

Innovation is one of the main determinants of economic development of modern societies. The extant evidence points to increasing territorial disparities in Europe in relation to innovation. Relying on production theory, we examine the nature of these disparities. In particular, we are interested in finding out whether catching up processes are taki...

The growing recognition of the key role the business community plays in sustainable development has led banking institutions to introduce sustainable criteria into their lending processes in order to reduce the risk associated with the lending decisions. This paper aims to develop a novel approach to assist banking institutions in assessing corpora...

Customer satisfaction measurement is an important and critical issue of all businesses in the tourism sector, since it gives a better understanding of the needs and requirements of tourists. The Kano model is one of the most widely used approaches in analyzing customer satisfaction, aiming to categorize the quality attributes of products/services i...

The risk of bankruptcy is naturally faced by all corporate organizations, and there are various factors that may lead an organization to bankruptcy, including microeconomic and macroeconomic ones. Many researchers have studied the prediction of business bankruptcy risk in recent decades. However, the research on better tools continues to evolve, ut...

Energy sustainability is nowadays a crucial part of modern economies that is depended on multiple complex factors. Governments worldwide over the last years have enhanced their efforts towards sustainable development. The energy policies however need to be constantly monitored due to the dynamic nature of the problem. Thus, the aim of this chapter...

Pharmacy customer satisfaction is a predictor of customers’ behaviour and thus becomes a critical issue in the highly competitive pharmacy sector. Therefore, the aim of this paper was to determine the evaluative criteria that customers use in selecting an independent community pharmacy as their regular one, as well as their contribution to customer...

Σήμερα βαδίζοντας στην τέταρτη δεκαετία από τότε που οι ψηφιακές δεξιότητες μπήκαν στη ζωή μας, αυτές ακόμα αποτελούν ένα ζητούμενο. Διεθνείς οργανισμοί όπως η ΕΕ, ο ΟΟΣΑ και η UNESCO στις προτάσεις τους για την εκπαίδευση και κατάρτιση πάντα περιλαμβάνουν τις ψηφιακές δεξιότητες ως βασικό στοιχείο των προγραμμάτων τους. Δηλαδή, η συνεχής και καται...

This research aims at investigating tourists' satisfaction by local foods consumption in Greece. Through Multicriteria Satisfaction Analysis (MUSA method) the link, between tourists' satisfaction by local foods consumption and tourists' attitudes towards local foods, is investigated. MUSA, a multicriteria decision analysis method, is used as an ord...

The aim of this research is to investigate honey consumer preferences in Greece. The MUSA method (Multicriteria Satisfaction Analysis) is utilized to link the frequency of honey consumption with consumer attitudes towards honey. MUSA is an ordinal regression-based preference disaggregation method for measuring and analyzing customers' satisfaction...

SAFE (Sustainability Assessment by Fuzzy Evaluation) is updated with data starting at 1990 and reaching 2016. Older versions of the model have been refined to remove outdated indicators and incorporate new ones. Also new modules were added to expose various dynamic features of sustainability worldwide. In all 69 time series of basic indicators are...

The development of sustainable energy systems is crucial to addressing the environmental, economical, and social pressures of the energy sector. Energy sustainability, as one of the most important factors powering modern economies, is a complex concept related to important technological, environmental, and socio-economic issues. This paper proposes...

Purpose The purpose of this study is to evaluate the effectiveness of the new service development (NSD) process in tourism. For this reason, factors influencing the process of service innovation in the hospitality sector were explored and correlated with business performance in the hospitality industry through a multicriteria decision analysis appr...

The scope of this paper is to propose a new integrated methodology for the evaluation of the strategy of a healthcare organization. In order find the optimal strategy for an emergency department we propose the combination of BSC, simulation and utastar algorithm. Through the simulation model the stakeholders have the ability to evaluate the effect...

ICDSST 2020 is EWG-DSS’s 6th International Conference, following the five previous successful International Conferences on Decision Support System Technology (ICDSST 2019 in Madeira; ICDSST 2018 in Crete; ICDSST 2017 in Namur; ICDSST 2016 in Plymouth; and ICDSST 2015 in Belgrade) as listed below. Since 1989 when the EWG-DSS was founded, the societ...

Purpose The purpose of this paper is to study and quantify musicians' creativity in order to tune music library services and pinpoint potential musical creative activities. Design/methodology/approach/methodology/approach Webster's conceptual framework for the creative thinking process in music is informing our survey while the analysis adopts a m...

In flexible environments (like healthcare or customer service), the observed behavior is expected to considerably vary, namely there is no dominant flow path. Such a high variability obstructs the process discovery task since it regularly leads to 'spaghetti' process models. Trace clustering is about grouping behaviors, and discovering a distinct m...

Due to their limited access to resources, experts, and integrated business tools, the SMEs, which comprise the major part of the agro-food sector, struggle to start and develop their business in the highly competitive environment of our days. A recent survey suggested a need for support with respect to information, learning, networking and use of b...

The scope of this paper is to propose a new integrated methodology for the evaluation of the strategic performance of a healthcare organization. In order to find the optimal strategy for an emergency department, we propose the combination of BSC, simulation, and UTASTAR algorithm. Through the simulation model, the stakeholders have the ability to e...

This paper presents data that investigates the creative industries ventures' performance affected by four different types of networking, namely the social, the professional, the family, and that with public sector organizations. Three hundred and seventy-one questionnaires have been collected for the assessment of networking impact on venture perfo...

One of the key elements of future energy generation is the switch to non-depletable resources, widely known as renewable energy sources (RES). There are many types of RES, however, but the focus of this article is on biomass products, which mainly consists of forest production (wood) and energy crops. One of the main problems of using biomass produ...

The dynamic presence and intensification of tourism has created several negative environmental impacts and have made it one of the industries with the widest range of environmental pressures, calling for a more sustainable course in the future. In this article, in order to respond to the increasing level of environmental concerns of tourists, as we...

Μέσα στο καλοκαίρι του 2019 ανακοινώθηκαν οι κατατάξεις των πανεπιστημίων διεθνώς. Τι αφορούν αυτές οι κατατάξεις, γιατί γίνονται, από ποιους γίνονται, γιατί όλα τα πανεπιστήμια προσδοκούν να είναι σ’ αυτές τις λίστες, και εν τέλει ποια στοιχεία προσδιορίζουν ένα πανεπιστήμιο ως παγκόσμιας εμβέλειας, είναι μερικά από τα ερωτήματα που θα προσπαθήσομ...

90' ήταν ότι η θέση του πανεπιστημίου συνδέεται με ένα κυρίαρχο ρόλο σε μια κοινωνία που παγκοσμίως οδηγείται από τη γνώση, την πληροφορία και τις ιδέες. Η γνώση αντικαθιστά άλλους πόρους, ως βασική κινητήρια δύναμη της οικονομικής μεγέθυνσης, και η εκπαίδευση έχει σταδιακά αναδειχθεί ως θεμέλιο για την ατομική ευημερία και κοινωνική κινητικότητα,...

Student-centered learning and teaching

Social innovation is related to new products, services, and models aiming to improve human well-being and create social relationships and collaborations. The business model innovation (BMI) context can foster social innovation and can be applied in social innovation projects and initiatives. What is important for social BMI is the social mission, w...

Organizational ambidexterity balances exploitative and exploratory behaviors so that organizations are able to exploit their existing competencies while simultaneously exploring new opportunities. Similarly, ambidextrous cybersecurity (AMBI-CYBER) focuses on the protection of data, systems, and networks, while fostering the rapid introduction of ne...

The evaluation of environmental practices of each country is a very interesting area which has recently gained significant attention. An analysis, which can provide results for comparisons among countries with different economies, is data envelopment analysis. In this chapter, countries’ environmental efficiency is estimated using data envelopment...