Eva M. Pertusa-Ortega

• Doctor of Business Administration
• University of Alicante

This paper assumes that quality management enhances organizational agility, and that organizational agility is a dynamic capability that mediates the effect of quality management on performance in services. The purpose of this paper is to analyze the mediating role of organizational agility (customer agility, partner agility, and operational agilit...

Purpose This study aims to examine the relationships between quality management, human capital and innovation (both incremental and radical), and social sustainability practices in hospitality. Also considered are the mediating roles of human capital and innovation. Design/methodology/approach The study considers 365 hotels located in Spain, using...

The success of hotels and their contribution to the destination depends on the development of sustainability practices. The aim of this paper is to study possible interactions between environmental, economic and social sustainability practices with each other and with hotel performance. In these interactions, hotel performance is not considered as...

The hotel industry is characterized by operating in a global, dynamic and uncertain environment where stakeholders' concerns on sustainable development are growing. However, there is limited research on whether hotels have flexibility and capacity for change, to develop environmental practices that meet stakeholder demands and improve their competi...

Este artículo analiza el concepto de destino turístico inteligente (DTI), examinando su relación con la sostenibilidad. En este nivel de los destinos turísticos, este trabajo indica las principales dimensiones que pueden ayudar a mejorar su competitividad (gobernanza, innovación, tecnología, accesibilidad y sostenibilidad). Nuestro artículo se cent...

Previous studies have analysed the link between sustainability and performance without reaching a consensus in the hotel industry. This research work examines the relationship between sustainability and performance, and the mediating effect of cost and differentiation competitive advantages in this relationship. The results show that sustainability...

The relationship between sustainability, competitive advantages, and performance is a topic with no conclusive results in the tourism industry. To contribute to the debate, the purpose of this study is i) to analyze the influence of sustainability on cost and differentiation competitive advantages and ii) to examine the possible synergistic relatio...

This research study explores the relationship between three dynamic capabilities and their impact on hotel performance. Specifically, we examine the relationship between human resource management (HRM), quality management (QM) and sustainability. In addition, we analyse how QM and sustainability explain hotel performance measured by occupancy rate,...

The main purpose of this paper is to integrate the literature on human resource management (HRM) and environmental management. Moreover, the paper shows the role that green human resource management (GHRM) plays in environmental management activities. This article examines the main relationships between human resource management and environmental s...

This study analyzes the influence of quality management practices on organizational ambidexterity and on performance, and the mediating role of ambidexterity in the relationship between quality management practices and performance in the hotel industry. The paper uses Partial Least Squares (PLS) analysis based on data from 365 Spanish hotels. The r...

The authors share the insight related to their use of mixed methods in the field of environmental management. They discuss what justifies such methodological choices in the study of SMEs and the natural environment. They highlight the added value from combining methods and associated challenges of such choices. The chapter emphasises the relationsh...

Firm success depends on economic performance, but also on social and environmental factors. We use abilities, motivations, and opportunities theory and resource-based view to analyse the role of human resources management (HRM) as an antecedent of environmental management and how this relationship contributes to a deeper understanding of the linkag...

The purpose of this methodological insight is to analyze the foundations of multilevel research, answering two main questions: why this methodological approach is important for management research and how to conduct a multilevel study. We examine why multilevel research is relevant, emphasizing its potential, opportunities, and basic principles. Mo...

The analysis of ambidexterity at the individual level may help to open the black box of organizational ambidexterity and to address the microfoundations of the exploration/exploitation dilemma in order to know how it can be achieved. The purpose of this article is to examine the main characteristics, antecedents, and consequences of individual ambi...

The aim of this chapter is to examine the important role that mixed methods research may play as an appropriate methodology to develop responsible research. Mixed methods can produce credible and useful knowledge for business and for society. In this chapter, we indicate the foundations of mixed methods research. Next, we examine two examples of re...

ResumenEl propósito de este trabajo es analizar por qué hay hoteles más competitivos y rentables que otros. Para responder a esta pregunta, se integran dos enfoques teóricos recientes en el campo de la dirección estratégica de la empresa como son los microfundamentos y las capacidades dinámicas. Concretamente, se analiza cómo la sostenibilidad, la...

The purpose of this methodological insight is to analyze the foundations of multilevel research, answering two main questions: why this methodological approach is important for management research and how to conduct a multilevel study. We examine why multilevel research is relevant, emphasizing its potential, opportunities and basic principles. Mor...

This paper simultaneously analyzes antecedents and consequences of organizational ambidexterity. Regarding antecedents, the paper examines the influence of internal antecedents (organizational structure) and external antecedents (environmental dynamism). With regard to consequences, the paper analyzes the impact of ambidexterity on firm performance...

The analysis of the antecedents or determinant factors of environmental management is an important research topic. In this article, we examine the influence of organizational design and quality management. Our main purpose is to analyze the impact of organizational design on environmental management and the mediating role that organizational design...

This paper has several aims: (a) to identify an empirical taxonomy of quality management (QM), (b) to assess whether more advanced QM hotels achieve better performance levels and (c) to analyse whether hotels with better performance levels have more advanced QM levels. This paper contributes to identify a taxonomy of QM in hotels showing the associ...

Purpose The aim of this study is to examine the relationship between practices of quality management (QM) and the characteristics of organizational design, and QM and competitive advantage. Design/methodology/approach The study uses a partial least squares approach to test these relationships in 350 hotels in Spain. Findings The findings show tha...

This research simultaneously examines the influence of organizational design variables (specialization, decentralization, formalization, link mechanisms, and informal social relations) on environmental proactivity, and the impact of this environmental proactivity on the competitiveness of hotels. The joint analysis of causes and consequences of env...

This paper reports results derived from a mixed methods study where 13 hotel managers were initially interviewed, followed by a quantitative study of 355 additional managers. Data were analysed using partial least squares path modelling. The research question related to the relationship between quality and environmental management and the competiti...

Purpose – This paper aims to analyse the influence of environmental proactivity on cost and differentiation competitive advantages, and to explore the double relationship between environmental proactivity and business performance. Design/methodology/approach – The population consists of all three- to five-star hotels in Spain. A sample of 350 hote...

This paper presents a literature review of the quantitative empirical studies that have analyzed the relationship between quality management and performance in the hotel industry. It is based on a search of the databases ScienceDirect, ABI/Inform and Emerald, and it identifies the quality management and performance variables used, the analyses carr...

Purpose: Quality certification helps companies to improve efficiency and performance. The aim of this study is to analyze the differences between certified and non-certified hotels regarding the implementation of quality management practices, the performance and the competitive advantage, and the changes in organizational structure. Design/methodol...

This study examines the characteristics of organizational structure that relate to hybrid competitive strategies. Such strategies seek to obtain higher performance levels by simultaneously emphasizing high differentiation and low-cost levels. In addition, this paper analyzes the mediating role of competitive strategy in the relationship between org...

Mixed methods research is becoming an increasingly popular approach in several fields. However, its application in the field of entrepreneurship has not been studied. The authors reviewed the use of mixed methods research in three entrepreneurship journals and two leading generalistic journals that publish entrepreneurship research, examining the m...

Mixed methods research, that is, the combined use of quantitative and qualitative methods in the same study, is a very used approach in several fields, for example in Education and Sociology. However, the attention devoted to the application and benefits of mixed methods research in Management is very low in relation to other fields. The purpose of...

This paper uses the resource-based view in order to examine the impact of organizational structure on firm performance, taking into account the relationship with competitive strategy. The study suggests a model in which competitive strategy acts as a mediator variable in the relationship between organizational structure and firm performance. This m...

Purpose Decisions about the design of the organization and the competitive strategy of a firm are very important in order to gain competitive advantage and to improve firm performance. The relationship between organizational structure, competitive strategy, and firm performance has usually been analyzed using the contingency approach. The objective...

Based on the theory of organizational design and on the theory of knowledge, this paper analyzes how the traditional variables which define a firm's organizational structure (formalization, complexity, and centralization) influence knowledge performance (the degree to which a firm generates knowledge internally and uses it to reach a competitive ad...

The purpose of this study was to examine the viability of hybrid competitive strategies, which combine differentiation and cost elements, and their impact on organizational performance in comparison to pure strategies and ‘stuck-in-the-middle’ combinations. Previous studies have focused above all on US data. The analysis carried out in this paper h...

This study has as its aim to empirically analyse relationships between competitive strategy and operative structure, and their role as a business success factor, with a sample of large Spanish firms. Following the guidelines of the contingent approach, we checked the correspondences observed in the theory in order to determine which strategy-struct...

The paper analyzes how the traditional variables that define a firm’s organizational structure (formalization, complexity, and centralization) influence knowledge performance (the degree to which a firm generates knowledge and uses it to reach a competitive advantage). Three hypotheses are tested using a sample of 164 large Spanish firms. The resul...

Purpose The purpose of this paper is to jointly analyse external adjustment (environment‐strategy) and internal adjustment (strategy‐structure), and their influence on firm performance in a set of small and medium enterprises (SMEs) of a European‐Mediterranean region in order to check whether models mainly validated in US firms are applied in this...

The contingency theory holds that organizations in fit have higher performance levels than those in misfit. However, the results obtained in previous research works are far from homogeneous. The purpose of this study is to compare various fit perspectives seeking to check whether or not the divergence in results might derive from the use of differe...

The paper analyzes how the traditional variables that define a firm�s organizational structure (formalization, complexity, and centralization) influence knowledge performance (the degree to which a firm generates knowledge and uses it to reach a competitive advantage). Three hypotheses are tested using a sample of 164 large Spanish firms. The resul...

The paper analyzes how the traditional variables that define a firm’s organizational structure (formalization, complexity, and centralization) influence knowledge performance (the degree to which a firm generates knowledge and uses it to reach a competitive advantage). Three hypotheses are tested using a sample of 164 large Spanish firms. The resul...

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge creation, transfer and application. Among these actions there stands out the design of an...

En este trabajo pretendemos examinar la posibilidad de catalogar la estructura organizativa de las empresas según los modelos mecánico y orgánico estabtecídos por Burus y Stalker, a partir de la medición de las tres principales dimensiones estructurates, esto es, la formalízación, la complejidad y la centralízacíón, utilizando la técnica del anális...

Knowledge generation and transference through the organizational structure : A contingent approach The idea that the resources and capabilities of a company there appear to be a more solid base for the establishment of sustainable competitive advantages, has become the knowledge management a fundamental point within the strategic management of the...

The interrelationship between environment, strategy and structure is a fundamental subject in the study of organizations that has been tackled under different ways for some decades, without it supposes an exhaustion in this field of study. Certainly, the research papers on this subject show the convenience of continuing investigating to update and...

In the area of Organization, scientific researches related to the problematic around the relations of agency in the organizations. In this sense, the theory of the agency, that has noticeable economic character, is centred in solving the problems that arise from those relations and the possible mechanisms of incentives that can give answer such pro...