Escribá-Moreno Marian

University of Valencia | UV · Department of Business Administration

This article presents a qualitative study that examines how design variables contribute to the improvement of teams' effectiveness. The analysis is carried out in an engineering firm developing advanced total quality management (TQM) practices. Results show that this management philosophy has created a culture and a set of values that have facilita...

Without Abstract

Purpose The main goal of the work presented here is the study and comparative analysis of the changes that take place in the structure of organizations when managers decide to establish work teams in the context of quality management. It can be observed that team characteristics change and adapt to evolving management programs. Design/methodology/...

Many organisations use the ISO 9000 series as a reference framework to establish their quality assurance system. In doing so, most of them overlook the process of interpreting and adapting these standards to their own characteristics and capabilities. As a result, there is a misunderstanding with respect to the objectives of the standards. The corr...

Examines the literature relating to the implementation of quality assurance systems and then uses a questionnaire to a number of organisations and consultants to compare “practice” with “theory”. Analyses the implementation process for quality assurance systems designed to meet the requirements of the ISO 9000 standard to identify the role of the d...

Las normas de la serie ISO 9000 consisten en una serie de guías genéricas que indican qué puede hacer una empresa con independencia de su tamaño y sector de actividades para gestionar la calidad de sus productos y servicios, si bien no indican cómo debe hacerlo. Así pues, es la empresa en cada caso la que debe establecer los contenidos específicos...