Ernesto Noronha

Ernesto Noronha
Indian Institute of Management | IIM · Area of Organizational Behavior

PhD

About

213
Publications
62,900
Reads
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2,503
Citations
Citations since 2017
84 Research Items
1765 Citations
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20172018201920202021202220230100200300400500
20172018201920202021202220230100200300400500
Additional affiliations
January 2019 - present
Journal of Business Ethics
Position
  • Editor
January 2011 - present
Indian Institute of Management Ahmedaabad
Position
  • Professor (Full)
September 2005 - December 2010
Indian Institute of Management Ahmedabad
Position
  • Professor (Associate)

Publications

Publications (213)
Article
Full-text available
To commemorate 40 years since the founding of the Journal of Business Ethics, the editors in chief of the journal have invited the editors to provide commentaries on the future of business ethics. This essay comprises a selection of commentaries aimed at creating dialogue around the theme Technology, Megatrends and Work. Of all the profound changes...
Article
Purpose Adapting a positive business ethics framework, the purpose of this paper is to offer a new perspective to manage bullying at work. Specifically, this paper reports an empirical study which examines how the good work of servant leadership may lower employees’ exposure to workplace bullying, with compassion as a mediator and social cynicism b...
Article
Full-text available
Like never before the COVID-19 pandemic highlighted the plight of India's informal and migrant workers. This led to the genesis of the Social Compact. The Social Compact is a unique indigenously designed voluntary initiative to stimulate positive social change in Indian industry. It is a multi-stakeholder initiative that brings together Indian indu...
Article
Full-text available
This paper focusses on the experiences of Indian lesbians and gays (LGs) who are subjected to unethical acts of workplace bullying which get manifested through constant guesswork, comments and questioning about their sexual identity in the hostile Indian context. Given this, LG participants usually opt for secrecy and lead a double life, using ‘pas...
Chapter
This chapter presents an international state-of-the-art literature review of abusive trolling experienced by workers in the creative and cultural industries (CCIs), bringing target experiences and organizational/ occupational perspectives to the forefront and contributing to the still-evolving understanding of troll-ing. The abusive trolling encoun...
Article
Drawing from in-depth interviews of cleaners employed in the cleaning industry in India, the study examines the ongoing process of constructing a positive identity among dirty workers. Cleaners respond to the intense identity struggles emerging from caste stigma, dirty taint, and precarity by constructing ambivalent identities. Cleaners’ identity w...
Article
Full-text available
Engaging Polanyi’s embeddedness–disembeddedness framework, this study explored the work experiences of Bhil children employed in Indian Bt cottonseed GPNs. The innovative visual technique of drawings followed by interviews was used. Migrant children, working under debt bondage, underwent greater exploitation and perennial and severe depersonalized...
Chapter
It is argued that developing countries can now industrialise by inserting themselves into global production networks (GPNs), rather than by building their own value chains from scratch. The economic upgrading that would follow from such a move would result in social upgrading outcomes in terms of wages, benefits, freedom of association and collecti...
Article
Alongside scholarly and societal dimensions of research impact, the meaningfulness of research, emerging from the link to context, is crucial. Authentic inclusion of Global South scholars based in the Global South aids these objectives.
Chapter
Full-text available
It was presumed that globalization would contribute to strong economic growth in India, given the country’s favourable demographic transition. However, the growth rate of employment has lagged behind the economic growth rate. While this situation is likely to be exacerbated by the disruption arising from the wider dissemination of digital technolog...
Chapter
Full-text available
This chapter presents a comparative study of Chinese and Indian freelancers who use the crowdsourcing platform Upwork. It examines (a) the extent to which online freelance work in developing economies represents ‘decent work’, and (b) how freelancers’ participation in the global digital platform economy can be understood through the lens not just o...
Book
This book showcases empirical studies on workplace bullying from a range of Asian countries, including China, India, Indonesia, Israel, Japan, Jordan, Malaysia, Pakistan, Singapore, South Korea, Sri Lanka, Thailand, UAE and Vietnam, and is the first-of-its-kind single academic project documenting workplace emotional abuse in the world’s largest con...
Chapter
The culturalist thesis remains pertinent to the field of workplace bullying, emotional abuse and harassment despite the universal presence of the problem across the globe. Nonetheless, most insights into the phenomenon come from Western inquiries conducted on Caucasian samples in the developed world, underscoring their limited generalizability and...
Chapter
Full-text available
Though workplace bullying is consistently seen as a violation of workplace dignity, this link, to date, has not been explored and substantiated. Moreover, while the field of workplace bullying increasingly recognizes its entwinement with identity-based harassment, the social category of sexual orientation has received limited attention. Further, In...
Conference Paper
Precarity, marked by uncertainty, instability and insecurity, has become a significant feature of contemporary work and employment. This is particularly applicable to India, where 93% of the workforce is informal and engaged in precarious jobs, i.e., jobs marked by precarity. In the formal sector of India, precarity strongly resonates with the incr...
Chapter
This chapter provides new direction to the field of workplace bullying by recognizing the phenomenon as a multifaceted construct captured by D’Cruz and Noronha’s (2016) “varieties of workplace bullying” conceptualization. Encompassing three axes, namely, level of analysis, location of the source and form of mistreatment, workplace bullying could be...
Chapter
This chapter introduces robotization to the field of workplace bullying. Presenting a radically new yet highly contemporary path, the chapter makes a unique contribution to the field of workplace bullying by underscoring the inevitability of widening the current focus on humans to include robots, thereby reflecting ongoing developments in the world...
Chapter
Full-text available
Caste, a form of social stratification around notions of purity and pollution, has yielded five groups, namely, Brahmins, Kshatriyas, Vaishyas and Shudras within the varna system and Dalits outside the varna system. Being untouchables at the bottom end of the social hierarchy, Dalits undergo persistent and pervasive abuse in all aspects of life inc...
Book
Workplace bullying, emotional abuse and harassment unfolds as a process, usually recursive and escalating, that involves multiple actors and stakeholders. Through Section 1 of this volume, the antecedents and effects of workplace bullying, emotional abuse and harassment are detailed. Apart from discussing individual and organizational causative fac...
Book
This volume embodies the twin purpose of highlighting topics beyond the purview of themes commonly associated with workplace bullying, emotional abuse and harassment and of presenting insights into those occupations, professions and sectors which either have received extensive research attention or hold a pronounced propensity to trigger workplace...
Book
This volume captures themes and debates around elucidating and studying workplace bullying, emotional abuse and harassment. The chapters presented here underscore the complexities and nuances of the phenomenon and showcase the various techniques relevant to and concerns associated with researching it. Debates abound as to what workplace bullying, e...
Book
The agenda of respectful workplaces is no more urgent than in the context of workplace bullying, emotional abuse and harassment. This becomes even more significant in the face of mistreatment linked to social identity and national culture. The chapters constituting Section 1 speak to the spectrum of primary, secondary and tertiary prevention undert...
Chapter
This chapter presents an international state-of-the-art literature review of abusive trolling experienced by workers in the creative and cultural industries (CCIs), bringing target experiences and organizational/ occupational perspectives to the forefront and contributing to the still-evolving understanding of troll-ing. The abusive trolling encoun...
Article
Full-text available
In this article, we shift the usual analytical attention of the GPN framework from lead firms to suppliers in the network and from production to IT services. Our focus is on how Indian IT suppliers embed in the Netherlands along the threefold characterization of societal, territorial and network embeddedness. We argue that Indian IT suppliers attem...
Conference Paper
Despite the growing trend of outsourcing of service functions such as call centre services, business process outsourcing and software development, GPN analysis has mainly focused exclusively on the manufacturing sector. We therefore attempt to shift this focus from manufacturing to services by focusing on Indian IT suppliers operating in the Nether...
Article
Full-text available
Increasing global competition has intensified the use of informal sector workforce worldwide. This phenomenon is true with regard to India, where 92% of the workers hold precarious jobs. Our study examines the dynamics of workplace dignity in the context of Indian security guards deployed as contract labour by private suppliers, recognising that se...
Research
Full-text available
https://www.ipe-berlin.org/fileadmin/institut-ipe/Dokumente/Working_Papers/ipe_working_paper_134.pdf
Presentation
A plethora of research in the informal sector portrays labour being subjected to precarious working conditions which include long hours of work, low wages, job insecurity, employer abuse, delayed payments, lack of career mobility and opportunities for personal growth. Workers here are treated as bundles of human resources that are replaceable, expe...
Chapter
Caste, a form of social stratification around notions of purity and pollution, has yielded five groups, namely, Brahmins, Kshatriyas, Vaishyas and Shudras within the varna system and Dalits outside the varna system. Being untouchables at the bottom end of the social hierarchy, Dalits undergo persistent and pervasive abuse in all aspects of life inc...
Chapter
Full-text available
The Indian industrial relations system is dominated by the state machinery which controls the process of conciliation, arbitration and adjudication. In this chapter, we focus on conciliation which, in the Indian context, means an effort to mediate between employers and employees. Over time, with fewer cases being mediated, there has been considerab...
Chapter
Across the globe, the platform economy, comprising online and offline variants, engages freelancers as independent contractors, excluding them from employee status, thereby advancing precarity. Internationally, there are various initiatives to address the vulnerabilities of platform workers. Indian online freelancers hold mixed views about their pr...
Article
Workplace bullying literature has focused mainly on actions of individual targets of mistreatment, undertaken to address the problem, and on analyses of the effectiveness of responses. Less attention has been paid to the efficacy of state regulation in establishing a climate of prevention as well as redress. We examine the role of the Dutch Working...
Book
The agenda of respectful workplaces is no more urgent than in the context of workplace bullying, emotional abuse and harassment. This becomes even more significant in the face of mistreatment linked to social identity and national culture. The chapters constituting Section 1 speak to the spectrum of primary, secondary and tertiary prevention undert...
Book
Workplace bullying, emotional abuse and harassment unfolds as a process, usually recursive and escalating, that involves multiple actors and stakeholders. Through Section 1 of this volume, the antecedents and effects of workplace bullying, emotional abuse and harassment are detailed. Apart from discussing individual and organizational causative fac...
Chapter
As well as presenting the first empirical study on workplace bullying in the context of child labour, this chapter extends the substantive area through its focus on the agricultural sector, the rural economy and non-standard employment. Drawing on a larger multi-focus, multisource and mixed-method study, the chapter details the exploitation and abu...
Chapter
The study of workplace bullying (WPB) in India dates back over a decade, rendering it an established area of inquiry. This chapter, using the lens of D’Cruz and Noronha’s (Res Emot Organ 12:409–444, 2016) varieties of workplace bullying, elaborates on the sociocultural underpinnings of the phenomenon in the subcontinent, drawing on the extant liter...
Chapter
This chapter reports a pioneering study on workplace bullying in digital workplaces, taking the field in a new direction. In addition, it makes further contributions by providing insights on the interface between emotional abuse and the informal economy. Adopting van Manen’s hermeneutic phenomenology, targets’ lived experiences of bullying on onlin...
Chapter
This chapter makes an original contribution to the substantive area by showing forgiveness as a new response which helps targets of workplace bullying overcome harm and experience healing. Forgiveness, as with the extant literature on identity work and resilience, is associated with targets’ sense of well-being. Drawing on a hermeneutic phenomenolo...
Book
This book, recognizing that workplace bullying is a significant employment relations and occupational health and safety problem in India which warrants urgent and holistic intervention, presents empirical studies examining contextual factors, antecedents, mediators, moderators, processes, outcomes and solutions, thereby deepening our understanding...
Chapter
This chapter brings novel theoretical contributions that advance the concept of external bullying at work. Based on a hermeneutic phenomenological study aimed at understanding the lived experiences of beauty service workers employed in unisex salon chains in Bangalore, India, the present chapter examines customer abuse in the context of interactive...
Conference Paper
Full-text available
Indian IT firms often espouse an “open” work culture including flatter and flexible structures and privilege rationality, objectivity, merit and competence. This is often juxtaposed against the rigid authoritarian and hierarchical structure of traditional Indian workplaces. However, our in-depth qualitative interviews with 40 Dutch and Indian emplo...
Conference Paper
With increasing global competition, firms are turning to outsourcing, and thereby making workers vulnerable to management exploitation of various kinds. This especially is the case of workers lower down the occupational hierarchy who face the indignities of poor working conditions such as insecure employment, capricious treatment and a lack of voic...
Article
Full-text available
Purpose The paper reports a study of targets’ experiences of cyberbullying on online labour markets/OLMs. In addition to highlighting the link between targets’ coping and power and control, the paper compares conventional and digital workplaces. Design/methodology/approach The method of critical hermeneutic phenomenology is used in the inquiry....
Book
This volume captures themes and debates around elucidating and studying workplace bullying, emotional abuse and harassment. The chapters presented here underscore the complexities and nuances of the phenomenon and showcase the various techniques relevant to and concerns associated with researching it. Debates abound as to what workplace bullying, e...
Book
This volume embodies the twin purpose of highlighting topics beyond the purview of themes commonly associated with workplace bullying, emotional abuse and harassment and of presenting insights into those occupations, professions and sectors which either have received extensive research attention or hold a pronounced propensity to trigger workplace...
Article
Full-text available
Purpose The paper reports a study of bullying on online labour markets/OLMs, highlighting how abuse unfolds in digital workplaces and depicting the trajectory of target resilience. Design/methodology/approach Adopting van Manen’s hermeneutic phenomenology, targets’ lived experiences of bullying on OLMs was explored. Data gathered from Indian fre...
Conference Paper
Full-text available
India is the worldwide offshore services market leader with a share of 58 per cent of the global outsourcing industry. The aggregate revenues in FY 2013 were about US$108 billion, with exports contributing US$75.8 billion of the total industry revenues. (NASSCOM, 2013). Industry bodies argue that the reason for this unprecedented growth at the macr...
Chapter
Full-text available
Indian IT/ITES (information technology/information technology-enabled services) organizations often portray their espousal of an “open” work culture including flatter and flexible structures, comparing this progressive organizational design with the rigid authoritarian and hierarchical structure of traditional Indian workplaces. Yet, even Indian IT...
Chapter
Globalization has been normalized as a dominant ideology that extols the virtues of neoliberalism such as individualism, efficiency, competition and minimal state intervention through instruments of deregulation, liberalization and privatization. Transnational chains increasingly make markets, sets prices and determine the worldwide distribution of...
Book
Full-text available
This book showcases issues of work and employment in contemporary India through a critical lens, serving as a systematic, scholarly and rigorous resource which provides an alternate view to the glowing metanarrative of the subcontinent’s ongoing economic growth in today’s globalized world. Critical approaches ensure that divergent and marginalized...
Chapter
Full-text available
By facilitating the separation of the production and consumption of services, the information and communication technology (ICT) revolution has transformed the way companies do business (Fernández-Stark et al. 2011). The huge growth in ICT, competition for ICT work and increased economic freedom have made the ‘offshoring’ of services to developing...
Chapter
Full-text available
PurposeThe chapter elaborates how organizational governance can optimally address workplace bullying, a synergy possible because organizational governance seeks to promote ethical functioning while workplace bullying is considered an unethical behavior. Through its suggestions, the chapter aims at furthering employee dignity and well-being, coherin...
Article
Full-text available
This article reports on an empirical study of Indian freelancers working via Elance-oDesk (now renamed Upwork). In a qualitative approach, data were gathered from 24 freelancers across India through in-depth telephone interviews and analysed thematically. The core finding that 'the positives outweigh the negatives' highlighted the fact that the cha...
Article
Full-text available
This article reports on an empirical study of Indian freelancers working via Elance-oDesk (now renamed Upwork). In a qualitative approach, data were gathered from 24 freelancers across India through in-depth telephone interviews and analysed thematically. The core finding that 'the positives outweigh the negatives' highlighted the fact that the cha...
Article
The use of influence strategies is an integral component of the salesperson's role, while selling to retailers. However, it remains a chronically under-researched area, particularly so in emerging markets, which are distinct in terms of retail formats and salesperson challenges. In this study, we investigate influence strategies used by salesperson...
Article
Full-text available
Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made possible by the disaggregation of the legal processes into discrete units, each of which can then outsourced to cheaper service pro...
Article
Full-text available
Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made possible by the disaggregation of the legal processes into discrete units, each of which can then outsourced to cheaper service pro...
Article
In this article, the authors argue that offshoring of legal work from the United States has contributed to the fracturing of the longestablished internal labor market arrangements in large U.S. law firms. Drawing on evidence from the United States and India on legal employment, the growth of offshoring, and the rapidly changing nature of work that...
Conference Paper
Legal process outsourcing (LPO) refers to the outsourcing of legal work from geographic areas where it is costly to perform, such as the United States or Europe, to geographic areas where it can be performed at a significantly decreased cost, primarily India, the Philippines and Sri Lanka (Prasad & Mago, 2007). This has been made possible by the di...
Conference Paper
India is the worldwide offshore services market leader with a share of 58 per cent of the global outsourcing industry. The aggregate revenues in FY 2013 were about US$108 billion, with exports contributing US$75.8 billion of the total industry revenues. (NASSCOM, 2013). Industry bodies argue that the reason for this unprecedented growth at the macr...

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Projects

Projects (10)
Project
This projects brings together empirical studies on workplace bullying from a range of Asian countries, including China, India, Indonesia, Israel, Japan, Jordan, Malaysia, Pakistan, Singapore, South Korea, Sri Lanka, Thailand, UAE and Vietnam, and is the first-of-its-kind single academic project documenting workplace emotional abuse in the world’s largest continent. It encompasses the ‘varieties of workplace bullying’ conceptualization in addition to category-based harassment and abusive supervision, and presents target, bystander and interventionist perspectives, along with contextualized insights into the phenomenon. The studies in the project speak to the significance of sociocultural factors and draw on several theoretical and substantive bases including dignity, social cynicism, coping, gender, sexual orientation, job insecurity, turnover intention, affective events theory, attribution theory, regulation and policy initiatives. Covering all major regions in Asia where workplace bullying has been found to occur, namely West Asia, South Asia, Southeast Asia and East Asia, the project portrays studies which engage both positivist and postpositivist paradigms, utilize an array of methods and include a range of industrial sectors and employment contracts and all levels of the organization. While focused on Asia, the project’s insights have international relevance and are of interest to the worldwide community of researchers, practitioners and students interested specifically in workplace bullying or more broadly in workplace mistreatment in its various manifestations and in the dark side of workplaces. Project Leaders: Premilla D’Cruz, Ernesto Noronha and Avina Mendonca Contributors: Ranna Bhatt, Nidhi S. Bisht, Alison Thirlwall, Emad Al Muala, Saima Ahmad, Talat Islam, Ahmad Kaleem, Daniella Mokhtar, Mohammad Rahim Kamaluddin, Arosha Adikaram, R. M. Dushmanthi K. Ratnayake, Michelle Chin Chin Lee, Brenda Ying Hui Sim, Sharon Sam Mee Kwan, Michelle R. Tuckey, Efrat Salton Meyer, Tsachi Ein-Dor, Joon Hyung Park, Lily Zhong, Kunjing Li, Sookyung Park, Aditya Jain, Luis Torres
Project
This research project aims to examine these and other megatrends and corporate responses to these trends. It will focus on the BRICS countries (Brazil, Russian Federation, India, China, and South Africa) and their companies – mainly private firms and foreign multinational enterprises (MNEs) operating in these countries – due to the growing economic importance of these countries in today’s world and, at the same time, very limited evidence-based research on the proposed topic coming from these countries. We will look at the relationships among emerging trends and their patterns, company reactions to them (including implications for management policies and practices), and national policy debates in these countries.
Project
A peer-reviewed major reference work comprising 4 volumes, being published by Springer, this is the first-of-its-kind, rigorous, comprehensive and complete resource on workplace bullying, emotional abuse and harassment. The series editors and volume editors are internationally acknowledged experts in the field. Over the last 25 years, research attention on workplace bullying, emotional abuse and harassment has burgeoned across the globe. Now, for the first time, this dispersed international literature is being brought together under one academic enterprise. The thematic handbooks in the series capture diverse strands, from explicating the construct, mapping prevalence and incidence, measurement and scales, causes and consequences, nature and effectiveness of interventions and discussing issues of subjectivity and power, to the more recent focus on category-based harassment, cross-cultural insights, cyberbullying and depersonalized bullying. They showcase the state-of-the-art of the field across the constituent topics, presenting holistic overviews and international perspectives, simultaneously highlighting emergent research questions, innovative interventions, the potential for new inquiries and solutions and unchartered avenues of scholarship and practice. The series as a whole therefore defines the direction of research in the substantive area, serving as a valuable resource for both novice and established scholars and interventionists.