Erin Chao Ling

Erin Chao Ling
University of Surrey · School of Hospitality and Tourism Management (SHTM)

About

4
Publications
937
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
50
Citations
Introduction
Erin is a Lecturer in Artificial Intelligence and the Future of Work at the Surrey Institute for People-Centred AI & School of Hospitality and Tourism Management, University of Surrey. Erin conducts research in AI applications and implications in service, especially in the travel and hospitality industry.

Publications

Publications (4)
Article
Full-text available
As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. To provide a comprehensive review of factors affecting consumers' adoption and use of ICAs, this study performs a systematic lit...
Article
Full-text available
Increasing implementation of automation has brought global concern over the future of jobs in various sectors. This study conceptualizes how automation, found in tourism to be driven largely by labor shortage, can be used to promote decent work. Utilizing Grounded Theory to analyze data from in-depth interviews and focus group discussions with indu...

Network

Cited By

Projects

Project (1)
Project
To better understand the various theoretical and practical implications of implementing AI & service robots to hospitality and tourism business.