Eric T. G. Wang

National Central University | NCU · Department of Information Management

Manufacturing firms have increasingly relied on inter-organizational systems (IOS) to facilitate inter-firm transactions and integration with suppliers. However, they frequently face various impediments, such as adversarial behaviours and misalignments, when trying to integrate with IOS (i.e., IOS integration or IT/IS integration). Based on the per...

Manufacturing firms have increasingly relied on inter-organizational systems (IOS) to facilitate inter-firm transactions and integration with suppliers. However, they frequently face various impediments, such as adversarial behaviours and misalignments, when trying to integrate with IOS (i.e., IOS integration or IT/IS integration). Based on the...

Fully implemented enterprise systems (ESs) become valuable tools by enabling a variety of business functions critical to an organization. Adopting a program implementation approach improves the chances of delivering an ES in accordance with budget, resource, and scope considerations. The program approach is more likely to succeed in meeting expecta...

Research argues that a major reason for IT project failure is the lack of top management support. However, obtaining top management support is often considered outside the IT project team’s control. Our research investigates how IT project teams can obtain such support. We find that the creation and mobilization of social capital through repeated i...

Behavioral control theory attempts to explain how a controller can ensure a controlee works towards the controller¡¦s goals. Most prior studies underinvestigate self-control, one of the four modes of control. Furthermore, the little research that has been done produces mixed results. This paper theorizes and elaborates on the construct of self-cont...

This study assesses the effectiveness of an IT project team's direct persuasion behaviors in obtaining management support. The literature typically suggests that obtaining management support is critical for IT project success. The literature also generally prescribes cognition-based approaches to obtaining such support, ignoring the potential effec...

Information technology (IT) programs are collections of projects structured to meet goals established by top management regarding the use of technology. Prior research has established the importance of commitment to the organizational goals set by top management and a shared understanding of the goals among the project teams. However, conflicts occ...

Complex or large IT implementations are typically managed as a single program composed of multiple projects. Program managers must be able to manage the interfaces of multiple interdependent projects to realize the goals of an IT implementation. Yet, common problems of conflict and poor coordination hinder achievement of program goals. Part of the...

Customer loyalty or repeat purchasing is critical for the survival and success of any store. By focusing on online stores, this study investigates the repeat purchase intention of experienced online buyers based on means-end chain theory and prospect theory. In the research model, both utilitarian value and hedonic value are hypothesised to affect...

In today's turbulent environment, competitive pressures and market unpredictability have dramatically lashed business profits. Agility is an essential ability for firms facing such an environment. However, coping with the hostile business environment requires not only the agility from individual firms but also the collaboration from their supply ch...

The unique environment of the information technology (IT) worker is prone to create work exhaustion, a conceptual component of job burnout. Prior research on the IT worker focuses primarily on the antecedent conditions to work exhaustion, uniquely identifying the IT work environment including emotional dissonance, perceived workload, role ambiguity...

Purpose ‐ This paper aims to explore and gain a better understanding of the relationship between power circumstances and the environmental uncertainty perceived by managers. Design/methodology/approach ‐ This paper conducted a survey of 1,000 manufacturing firms selected randomly from the Top 5000 largest firms in Taiwan. The responding firms were...

Hiring consultants to implement the multiple components of an ERP installation is a common practice for securing expertise not found in client organizations. Ensuring the consultants work to the benefit of their client is potentially problematic as the consultants must adopt the goals of the client, coordinate with stakeholders within the client or...

Information Systems research has studied how buyers and suppliers can benefit from improved information visibility in supply chains characterized by uncertainty. However, the relation-specific information processing solutions that provide visibility can only be exploited if the two firms engage in sufficient coordination efforts. This work takes a...

ABSTRACTA typical firm is operated by multiple functional managers who may collaborate as well as compete to achieve firm performance. In the digital age, firm performance is essentially customer‐dependent and technology‐dependent, with both marketing and information technology (IT) playing key roles. Unfortunately the two functions often have very...

Although interorganizational information system can facilitate supply chain integration and supply chain agility, unintended outcomes may occur if partners possess distinct knowledge about the use of IOS. Based on Foucault's theory of power/knowledge, institutional theory and resource dependence theory, we analyze how various power relations work t...

Purpose – The purpose of the paper is to reflect upon applicability of different intellectual capital (IC) accounting techniques with considerations of accounting motives. This has been achieved by comparing major foci and measurement issues related to two generic accounting motives, namely internal management and external reporting. Design/method...

Firms have been increasingly using inter-organizational systems (IOS) to enhance transaction efficiency. IOS integration thus has become critical in facilitating tighter integration between trading partners. Firms, however, still face various difficulties that impede the implementation of IOS integration, such as potential adversarial behaviors and...

Information technology jobs require a significant amount of learning to maintain currency and perform expected activities, more so than in many other professions. The sheer volume of learning can increase work exhaustion, with a negative effect on turnover. However, jobs can be designed to provide a large amount of autonomy over pace and process in...

Purpose – The aim of this study is to extend DeLone and McLean's IS success model by introducing justice – fair treatments received from the exchanging party – and trust into a theoretical model for studying customers' repurchase intentions in the context of online shopping. Design/methodology/approach – The research model was tested with data fro...

Purpose The purpose of this paper is to investigate the motivations behind people's intentions to continue knowledge sharing (continuance intention) in open professional virtual communities. Design/methodology/approach Data collected from 270 members of a professional virtual community provides partial support for the proposed model. LISREL 8.5 wa...

User participation in information system projects is an established practice well backed by research. However, participation is usually considered limited to helping shape the requirements of the system being developed in order to be certain that a functional system is developed. This narrow perspective overlooks the potential of having the user be...

An essential problem in adopting an ERP system is to resolve misfits at each stage of the ERP experience cycle. In this paper, a multidimensional definition of ERP misfit is proposed to analyze misfit incidents and to examine how they were remedied at a Taiwanese manufacturer (CrystalCom). We conceptualize ERP misfit as temporary conflicts in funct...

Consultants are deemed critical to the success of an ERP implementation because of the breadth and complexity of the system, the management of multiple modules, and the one-time nature of the project that limits desire to increase investment in a permanent workforce. However, consultants often fail to effectively coordinate their activities, making...

To improve the performance of software projects, a number of practices are encouraged that serve to control certain risks in the development process, including the risk of limited competences related to the application domain and system development process. A potential mediating variable between this lack of skill and project performance is the abi...

This study explores how distinct information access patterns affect a supplier’s supply chain agility. A supplier’s specific investments for IT-enabled supply chain coordination and relational adaptation in supply chain operations are identified as the technical and behavioral antecedents to its supply chain agility. Because both are non-contractib...

To understand the role of supply chain visibility in creating strategic value, this study uses the dynamic capabilities view to uncover the nature of supply chain visibility. The study identifies four important constructs of supply chain visibility that are helpful in driving supply chain reconfigurability and thus improving supply chain strategic...

This study reports a case study of a large organization that has implemented and used enterprise resource planning systems (ERP) for more than 10 years. Adopting the social shaping view of technology (SST) to study the dialectical interplay between the global structures embodied in the ERP and the local structures, the case study finds that the ERP...

The integration and coordination of strategic suppliers becomes increasingly important as the manufacturer relies on external transactions to build up collaborative advantages. By conceptualizing virtual integration as an efficient and effective vertical coordination mechanism, the study discussed in this chapter developed a model to examine the ro...

Determining the best way to utilize on-line media for advertising purposes is a critical question. This research, based on the Elaboration Likelihood Model (ELM), incorporates consumer goal-directedness and involvement as moderators influencing when a particular advertising strategy (i. e., variation strategy vs. appeal strategy) will be appropriat...

As with organizational development, citizenship behavior should be central to the development and success of open professional virtual communities (OPVC). An increasing literature emphasizes on predicting knowledge contribution behaviors in virtual communities from the extrinsic and intrinsic motivation or benefit perspectives. In line with the con...

To improve the performance of software projects, a number of practices are encouraged that serve to control certain risks in the development process, including a lack of essential skills and knowledge related to the application domain and system development process. A potential mediating variable between the lack of skill risk and project performan...

The integration and coordination of strategic suppliers becomes increasingly important as the manufacturer relies on external transactions to build up collaborative advantages. By conceptualizing virtual integration as an efficient and effective vertical coordination mechanism, the study discussed in this chapter developed a model to examine the ro...

To improve the performance of software projects, a number of practices are encouraged that serve to control certain risks in the development process, including the risk of limited competences related to the application domain and system development process. A potential mediating variable between this lack of skill and project performance is the abi...

To improve the performance of software projects, a number of practices are encouraged that serve to control certain risks in the development process, including a lack of essential skills and knowledge related to the application domain and system development process. A potential mediating variable between the lack of skill risk and project performan...

The skills held by information system professionals clearly impact the outcome of a project. However, the perceptions of just what skills are expected of information systems (IS) employees have not been found to be a reliable predictor of eventual success in the literature. Though relationships to success have been identified, the results broadly r...

Software flexibility and project efficiency are deemed to be desirable but conflicting goals during software development. We considered the link between project performance, software flexibility, and management interventions. Specially, we examined software flexibility as a mediator between two recommended management control mechanisms (management...

The employee-centered thinking bears the hallmark of a post-industrialization era, which culminates in the attempt to manage and measure intangible assets. Nevertheless, invisibility of the IC construct per se generates insurmountable divisions ontologically and methodologically. We adopt a teleological perspective to classify and simplify extant I...

Traditionally, various ERP implementation factors have been deemed critical to success within diverse business environments. The interaction relationships among these ERP implementation success factors, however, have been overlooked. The objective of this study is to explore the interaction patterns among the ERP implementation success factors from...

The success of Web-based learning depends on learner loyalty, i.e., subsequent continued usage (continuance). We extended the Unified Theory of Acceptance and Use of Technology (UTAUT) by introducing components of subjective task value into a model for studying learners’ continuance intentions in Web-based learning. Based on survey data from 286 re...

Knowledge transferred in the open market via a price mechanism enjoys the benefits of avoiding internal competition, learning from external competitors, and accmulating diversified knowledge. In the market, users can access a repository of knowledge for a single price (repository pricing) or knowledge items in the repository can be sold individuall...

The integration and coordination of strategic suppliers becomes increasingly important as the manufacturer relies on external transactions to build up collaborative advantages. By conceptualizing virtual integration as an efficient and effective vertical coordination mechanism, the study discussed in this chapter developed a model to examine the ro...

More thoroughly understanding how interorganizational governance value can be created by information technology and other governance mechanisms is critical for supply chain management. Based primarily on transaction-cost economics and supplemented by the resource-based view, this study investigates how interorganizational governance (i.e., relation...

The skills held by information system professionals clearly impact the outcome of a project. However, the perceptions of just what skills are expected of information systems (IS) employees have not been found to be a reliable predictor of eventual success in the literature. Though relationships to success have been identified, the results broadly r...

To improve the performance of software projects, a number of practices are encouraged that serve to control certain risks in the development process, including a lack of essential skills and knowledge related to the application domain and system development process. A potential mediating variable between the lack of skill risk and project performan...

Critical to enterprise resource planning (ERP) implementation is the fit between the system and the processes in an organization. Knowledge about the ERP system must flow from those implementing the system and those responsible once in production. Effective knowledge transfer is assisted by the absorptive capacity of the learner and the competence...

Information technology (IT) is applied in many settings of knowledge management (KM) under the premise that a manufacturing organization will gain direct benefit from the investment. However, direct links from investment in IT to organizational performance have always been elusive. Strategic management research presents a concept of dynamic capabil...

To understand the role of supply chain visibility in creating strategic value, this study applies the dynamic capabilities view to investigate the nature of supply chain visibility. This research identifies four important measurable constructs of supply chain visibility that are proposed to drive supply chain reconfigurability and improve supply ch...

Based on the resource-based view and transaction cost theory, this study conceptualizes virtual integration as an alternative governance mechanism for supply chain integration and develops a model to examine the pivotal role virtual integration plays in improving manufacturing goals in the supply chain context. The results show that environmental u...

As the Internet grows rapidly, how online media can be best utilized for advertising purposes increases its importance. Based on the Elaboration Likelihood Model (ELM), this research incorporates consumers’ goal-directedness for Web navigation as an important moderator influencing the success of online advertising strategies. Using the lab experime...

The biggest challenge in fostering a virtual community is the supply of knowledge, namely the willingness to share knowledge with other members. This paper integrates the Social Cognitive Theory and the Social Capital Theory to construct a model for investigating the motivations behind people's knowledge sharing in virtual communities. The study ho...

ERP implementation, as a change initiative, is a challenge facing any organization and requires strong support from top management and users. However, internal support is inadequate to overcome client deficiencies in the resources and abilities essential to ERP implementation, implying that the assistance of outside experts is inevitable. This stud...

Organizing and maintaining a competent and flexible supply chain is a major challenge to manufacturers in today's increasingly competitive and uncertain environments. Virtual integration represents the substitution of ownership with partnership by integrating a set of suppliers through information technology (IT) for tighter supply-chain collaborat...

Common wisdom believes user diversity improves the performance of an information system-development project by providing a broad wealth of knowledge to the setting. The ability of an organization to capitalize on the diversity requires an understanding of how such diversity impacts the performance of the project and whether common processes are sti...

There are many benefits of enterprise resource planning (ERP) systems, but their implementation is both complicated and difficult because the product spans functional silos and involves many internal and external entities. An ERP system is the outcome of social processes, and different ERP systems can embody distinct social arrangements when develo...

As the ERP adopter and ERP consultancy combine their efforts and resources to achieve mutually desirable goals, the problem of governance, which has been mainly identified as an intrafirm problem, is recognized to be an interfirm problem. To investigate the relationship between various governance mechanisms and their capacity to relieve project haz...

Internet commerce should be viewed as a new way of value creation and provision. To attract consumers to visit Web sites, a critical question is: What are their major concerns in Internet shopping? Nine fundamental objectives to describe the bottom line concerns to Internet consumers have been proposed in the literature. From the perspective of the...

Enterprise Resource Planning systems present unique difficulties in implementation in that they typically involve changes to the entire organization and are a novel application for the organization. These characteristics add to the importance of making groups more cohesive in their goals, commitment, and ability to work toward completion of the new...

Research has failed to establish a conclusive link between levels of user involvement and information system project success. Communication and control theories indicate that the quality of interactions between users and inofrmation personnel may serve to better the coordinaton in a project and lead to greater success. A model is developed that dir...

In today’s increasingly competitive economy, traditional marketing practice is thought to be out of date. Companies are driven to adopt the new practice defined by prevailing rationalized marketing concepts, because customer relationship management (CRM) is seen as the next marketing paradigm. Unfortunately, most CRM implementations do not produce...

The complexity of ERP implementation can create high profile failures. Technology transfer scholars identify a difference in culture, either organizational or national, as a potential barrier to successful implementation of any complex technology. W e explore this barrier to ERP system quality and consider user support, t op management support and...

The integration and coordination of strategic suppliers becomes increasingly important as the manufacturer relies on external transactions to build up collaborative advantages. By conceptualizing virtual integration as an efficient and effective vertical coordination mechanism, the study discussed in this chapter developed a model to examine the ro...

The integration and coordination of strategic suppliers becomes increasingly important as the manufacturer relies on external transactions to build up collaborative advantages. By conceptualizing virtual integration as an efficient and effective vertical coordination mechanism, the study discussed in this chapter developed a model to examine the ro...

When adopting an enterprise resource planning (FRP) system, experiencing misalignments between the functionality offered by the package and that required by the firm is common. Implementing an ERP package often necessitates disruptive organizational change, and the outcome of implementation is largely determined by the resolution of misalignment pr...

This paper investigates three important capabilities in TQM – market orientation, learning orientation, and quality orientation – and examines the relationships among them for achieving greater firm performance. From the capability perspective, market orientation as a customer-focused capability may lead to success in TQM, but its effect cannot be...

The quality of the interaction between the information system project team and the users in a development project is not clearly linked to the success of projects in terms of meeting budgets and product goals. Quality interaction may be crucial in understanding why past research is equivocal in support of the development maxim that user involvement...

Though several key enterprise resource planning (ERP) implementation factors, including top management commitment and support, change management, and consultants’ support haven been broadly discussed in literature, other factors such as leadership style and team cohesiveness have recently received more attention in technical project implementation...

The emergence of the Internet and electronic commerce (EC) has transformed the way of conducting business, and the Internet undoubtedly has become a new medium, a new channel and a transaction platform for firms to approach their customers. Even though Internet marketing and online advertising seem to be one of the hottest streams of EC related stu...

The information processing (IP) view of an organization has been considered one of the most influential contributions to the contingency literature. But the fit between a firm's IP capacity and IP requirements and the implications of such a fit for performance still lack research exploration. In this study, a firm's IP capacity was construed as the...

Information systems (IS) planning is recognized as one of the dominated managerial issues of MIS. Based on prior studies in strategic and IS planning, this study integrates three domains to investigate the effects of organizational contexts and planning system dimensions on the effectiveness of IS planning from a contingency perspective. The model...

In recent years, an increasing amount of attention has been paid to information systems (IS) outsourcing by practitioners as well as academics. However, our understanding of the factors that affect outsourcing success is hardly complete. By adopting transaction cost theory (TCT) as the theoretical foundation, this study analyses the implications of...

As the Internet grows rapidly, traditional transaction mechanisms like auctions have been imported to the online world. This study focuses on online auction sites in Taiwan, investigating products, auction rules, and trading types adopted by these sites. Based on the three layers of value creation in the Rayport–Sviokla model, results from the 25 s...

Although the effects of many environmental and contextual variables on organizational structure have been studied extensively, the relationships of these variables among themselves and with organizational structure remain largely inconclusive. Based on the information-processing (IP) view of organization, this study builds and tests an integrated m...

The Internet has become an important infrastructure for business operations as well as commercial transactions. Since the Internet transcends the limits of distance, homogenizes time, and makes location irrelevant, more and more business firms have engaged in cooperative relationships in the cyberspace, and cybermediaries have thus emerged. This st...

Every organization has only limited computing resources that need to be shared by members of the organization. Rationing mechanisms, such as pricing, usually are used to regulate the demands for such resources. However, to derive an effective mechanism for determining the usage or the scale of an organization's computing service is difficult, since...

Custom software development projects have special informational attributes that have challenged managers for many years: they are associated with information asymmetries regarding user valuation and developer costs, relationship-specific investments, and a resulting likelihood of positive externalities for the user or the developer from the other p...

The management of computing resources and the choice of the organizational form used to govern them is an intricate problem for several reasons. First, the technology itself is subject to externalities, both positive and negative. Delay costs in particular are a significant issue, both from the standpoint of the internal cost-minimizing use of the...

Custom software development projects have special informational attributes that have challenged managers for many years: they are associated with information asymmetries regarding user valuation and developer costs, relationship-specific investments, and a resulting likelihood of externalities for theuser or the developer from the other party's inv...

The control of an information systems (IS) department is studied when its manager has private information about the department's cost and has objectives which may differ from those of the organization. The computing resource is represented by a queueing model, and it is assumed there is no access to external information processing markets by either...

The central management's decision to outsource an organization's information processing to an external supplier is studied. The internal computing resource is represented by a queuing model; its manager has private information about the department's cost and has objectives that may differ from those of the organization. Outsourcing decision rules a...

Electronic Data Interchange (EDI) is an emerging type of standardized inter-organizational information system. We analyze the impact of EDI on the upstream suppliers' competitive position in a simple two-level hierarchical market structure where the buyer faces a linear demand curve and the competing heterogeneous suppliers have an upward-sloping m...

This study, based on the traditional 4P framework, proposed a construct, dynamic marketing capability, which reflects the extent to which a firm can dynamically adjust its marketing activities and resources in response to changing environments. The construct is hypothesized to mediate the effect of a firm's information technology (IT) support for C...

Dynamic capabilities enable firms to reconfigure limited resources or relative strengths to respond to rapid changes in market conditions. This study considers the central role of IT in creating and enhancing dynamic capabilities by analyzing the essential determinants of dynamic marketing capabilities and proposing a model that includes market ori...

Adopting an enterprise resource planning (ERP) system has become a symbol that represents both business and IT capabilities, as all ERP systems have inherent best practices of business models for diversified industries. However, misalignments between the functionality offered by the package and that required by the firm are common problems when ado...