Eric Ngai

• Professor (Full) at The Hong Kong Polytechnic University

Objectives Complex diseases, like diabetic kidney disease (DKD), often exhibit heterogeneity, challenging accurate risk prediction with machine learning. Traditional global models ignore patient differences, and subgroup learning lacks interpretability and predictive efficiency. This study introduces the Interpretable Subgroup Learning-based Modeli...

In recent years, there has been a growing emphasis on the role of innovation in enhancing resilience within supply chains. Furthermore, an increased interest in innovation as a key driver of resilience can be observed in practice. Despite this increased interest, research investigating the effects of supply chain innovation (SCI) on supply chain re...

This study aimed to analyze the characteristics of highly cited public administration articles in the Social Science Citation Index published from 1900 to 2022. Results show that classic works were revealed to frequently occur in the 1970s, and most of articles are on collaborative governance research. The output of countries, institutions, authors...

Purpose This study clarifies the integration-related effects of photos and text on consumer information processing and decision-making outcomes. Design/methodology/approach The authors conducted an experiment by recruiting 162 workers from Amazon Mechanical Turk. These participants were randomly assigned based on a full factorial, between-subject...

This paper examines the impact of data-driven innovation (DDI) on firm performance, based on an exploratory case study of a manufacturing firm in China’s textile and apparel industry. It explores the influence of various contextual variables on the firm’s DDI and suggests ways to enhance DDI and thereby firm performance. Extending the literature on...

A supply chain (SC) is seen as a source of competitive advantage, and SC innovation has become a critical research topic in business-to-business marketing and production. However, the main obstacle to empirical research on SC innovation is a lack of validated and well-developed scales to measure it. Therefore, developing a measurement scale for the...

Given the proliferation of online review websites—e.g., Yelp.com—that prominently display a large number of online custome0r reviews, scholars have made efforts to investigate what makes a review “useful.” However, there is little research that offers insight into how review content, reviewer characteristics, and review contexts jointly influence r...

Purpose This study examines the dynamic relationships of visit behavior in the multiple channels [personal computer (PC) and mobile channels] on online store sales performance. Design/methodology/approach The empirical data were from an online store for the period between August 14, 2015 and May 15, 2016. The data consisted of consumer visit behav...

Purpose: Although there have been considerable discussions on the business value of adopting blockchain in supply chains, it is unclear whether such blockchain-enabled supply chains (BESCs) can help firms mitigate the negative impact resulting from the recent COVID-19 pandemic. Our study aims to answer this important question. Methodology: We cond...

This study focuses on the effect of prior average ratings of a product on subsequent online ratings, and we further analyze whether culture moderates this effect. The anchoring effect theory and cultural dimensions theory serve as the theoretical foundations for our investigation. To our best knowledge, we are the first to introduce the anchoring e...

Business sustainability has received considerable attention in academia and industry. Accordingly, we use a multiple-case design to study the outcomes of business sustainability capability implementation. Using a two-phase data collection approach and resource-based view, we developed a conceptual model to illustrate the importance of business sust...

Purpose This study aims to provide an objective analysis of the state-of-the-art and intellectual development of publications related to event study methodology in business research. Design/methodology/approach The sample includes 1,219 papers related to event study methodology, covering all business disciplines and spanning 34 years from 1983 to...

The adoption of radio-frequency identification (RFID) can improve the efficiency of firms. However, RFID may also affect the risk and uncertainty in the operations of a firm. Although several studies have examined the effects of RFID on firm performance, the effects of mandated RFID on firm risk and the influence of top management team (TMT) charac...

This study theorizes two information systems (IS) use behaviors associated with individuals’ behavioral intention of mobile health (mHealth) services. Emergency use refers to individuals’ use of IS in emergency situations. Routine use refers to individuals’ use of IS on a basis. We adopt motivation theory as our overarching theoretical lens through...

Low-carbon economy has played an important role in green energy economics in last two decades. The number of studies conducted on low-carbon economy has increased steadily since 1990 and now in a fast-growing stage of its academic articles’ production life cycle. An increasing number of scholars have paid their attentions to low-carbon economy rese...

This paper aims to systematically review the supply chain innovation literature over the last 18 years. It examines the development and current state of supply chain innovation research in management and identifies research gaps. A literature review is conducted to identify and analyze publications in peer-reviewed academic journals that include co...

Proliferation of online social media and the phenomenal growth of online commerce have brought to us the era of big data. Before this availability of data, models of demand distribution at the product level proved elusive due to the ever shorter product life cycle. Methods of sales forecast are often conceived in terms of longer-run trends based on...

Quality management is an evergreen research theme in the contemporary world. Given the dominance of technological and turbulent environment with unprecedented customer expectations, the aim of this special issue to explore the developments in quality management in the era of Industry 4.0. In particular, our focus is to unravel the advancements in q...

Our study investigates differences in spending behavior among consumers using three alternative payment technologies: cash, credit cards, and stored value contactless smart cards. We provide a deeper understanding of how different payment mechanisms directly impact consumer spending behavior in a retailing context, their influences on customers’ ps...

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com Emerald is a glo...

This study investigates the corporate social responsibility (CSR) practices of three gas operators in China and the benefits resulting from these practices. The current paper provides the proposed conceptual framework, literature review of CSR theories and prior research on the experiences of companies operating in various sectors. Data from in-dep...

This paper describes the design and development of an intelligent decision support system (IDSS) for competitive analysis of social media in the fashion industry. A web-based prototype system is designed and developed to assist in monitoring the growing Internet media, protect fashion brands and products, and provide support for social media compet...

Purpose – The purpose of this paper is to investigate if online reviews (e.g. valence and volume), online promotional strategies (e.g. free delivery and discounts) and sentiments from user reviews can help predict product sales. Design/methodology/approach – The authors designed a big data architecture and deployed Node.js agents for scraping the...

Purpose: This study aims to investigate if online reviews (e.g. valence and volume), online promotional strategies (e.g. free delivery and discounts) and sentiments from user reviews can help predict product sales. Design/methodology/approach: We designed a big data architecture and deployed Node.JS agents for scraping the Amazon.com pages using...

Disruptive information technology (IT) innovations not only present opportunities, but also cause uncertain impacts on firm risk that affects the equity financing cost of a firm. This paper used longitudinal data from 146 U.S. listed firms that adopted radio frequency identification (RFID), a disruptive technology that enables supply chain process...

Purpose – The purpose of this paper is to propose a new approach recommending friends to social networking users who are also using weight loss app in the context of social networks. Design/methodology/approach – Social network has been recognized as an effective way to enhance overweight and obesity interventions in past studies. However, effecti...

Ontology is the backbone of the Semantic Web, helping users search for relevant resources from the Web of linked data. The existing context-free mapping approach between tags and concepts fails to address the problems of social synonymy and social polysemy when ontologies are induced from folksonomies. The novel contributions of this paper are thre...

Under competitive environments, supply chain enterprises seek to upstream and downstream firms to collaborate and co-create additional values. This study seeks to identify the process and the mechanism of value co-creation and to realise relational value. From a sample of 110 supplier and client relationships, we empirically examine how the value c...

Although much research is devoted to the analysis and prediction of individuals' behavior in social networks, very few studies analyze firms' performance with respect to business networks. Empowered by recent research on the automated mining of business networks, this article illustrates the design of a novel business network-based model called the...

In just one decade, social media have revolutionized the life of many people and thus attracted much attention, not only from industry, but also academia. To understand how researchers have adopted theories, used research constructs, and developed conceptual frameworks in their studies, a systematic and structured literature review based on five le...

Global manufacturing companies have some pressing needs to improve production visibility and decision-making performance by implementing effective production monitoring and scheduling. This paper proposes a radio frequency identification (RFID)-based intelligent decision support system architecture to handle production monitoring and scheduling in...

A growing number of organisations are using radio frequency identification (RFID) technology to improve their manufacturing processes. A case study approach is used to explore the development of an RFID-based manufacturing process management system in a garment factory in China. The results indicate that both technology push and need pull factors i...

A key issue of quantitative investment (QI) product design is how to select representative features for stock prediction. However, existing stock prediction models adopt feature selection algorithms that rely on correlation analysis. This paper is the first to apply observational data-based causal analysis to stock prediction. Causalities represent...

In the face of fierce competition in the mobile device market, the only way for smart mobile device producers to maintain and expand their market share is to design and develop products that meet users’ expectations. With the increasing importance of smart mobile devices in people’s lives, mobility is likely to be a key feature that addresses the n...

Introduction: Big data analytics is defined as"a collection of data and technology that accesses, integrates, and reports all available data by filtering, correlating, and reporting insights not attainable with past data technologies" (APICS 2012). It is an emerging phenomenon which reflects the ever increasing significance of data in terms of its...

This article provides a comprehensive review of research articles related to the application of decision support and intelligent systems in the textile and apparel supply chains. Data were obtained from 77 articles published from 1994 to 2009 in 35 journals. The articles were categorized according to their applicability into three basic sectors - t...

There is a pressing need for Chinese liquor producers to use information systems in managing production process and improving production efficiency for meeting fiercely increasing market competition. Unlike liquor production in other countries, Chinese liquor production replies on experience and manual operations greatly, which has very low-level a...

This research agenda is the first step toward the adaptation of transactional theory of stress (TTS) into the technostress context, which aims to fill the research gaps in the technostress literature. A research model is developed based on TTS. In the model, we assume technostress to be neutral, and its effects on a person's workplace outcomes depe...

Green IT adoption is a plausible attempt for organizations to tackle the current environmental problem, and can also improve the economic performance of an organization. Therefore, organizational adoption of Green IT is beneficial to the society. Investigating how the decision maker in an organization would come to adopt Green IT is necessary to es...

The Special Issue of International journal of Production Economics provides a forum to share and disseminate state-of-the-art research investigating and analyzing pertinent issues related to the designated theme. The first paper, 'A hierarchical cost learning model for developing wind energy infrastructures' by Trappey and co-researchers develops a...

The manufacturing industry, one of the top consumers of natural resources, produces extensive carbon emissions that create the need for a sustainable manufacturing process, a topic of significant research interest. In the recent decades, the advancement of environmental technology and introduction of comprehensive environmental management systems h...

Many risks are involved in software development and risk management has become one of the key activities in software development. Bayesian networks (BNs) have been explored as a tool for various risk management practices, including the risk management of software development projects. However, much of the present research on software risk analysis...

Several studies have examined the value of radio frequency identification (RFID) technology, but few have evaluated its effect on operating performance. The actual benefits of RFID adoption remain controversial among academics and practitioners. The present study provides empirical evidence of the impact of RFID adoption on operating performance. P...

Software projects have inherent uncertainties and risks. Social software projects suffer even more requirement changes and require more attention to risk management. Risk analysis and planning are complex, making it difficult to manage risks effectively through subjective judgment. At present, ample empirical research on intelligent decision-suppor...

Despite the high operational and strategic potential of Radio frequency identification (RFID) technology in terms of increased healthcare efficiency and effectiveness, and better decision-making, its adoption and use within health care remain fairly low, mainly because of the challenging nature of RFID projects. Further, scholarly research has yet...

This paper describes the successful application of a computer-supported collaborative learning system in teaching e-commerce. The authors created a teaching and learning environment for 39 local secondary schools to introduce e-commerce using a computer-supported collaborative learning system. This system is designed to equip students with addition...

This paper describes the design and development of a corporate sustainability index (CSI) platform for corporate sustainability performance (CSP) analysis. The CSI platform design was theoretically underpinned with management theories of CSP and organizational theories. A prototype system was developed and evaluated to demonstrate the feasibility o...

First coined by members of the RFID community in 1990s, the concept of the 'Internet of Things' is emerging as an important lever for addressing key organisational and societal challenges including megacities management, environmental management, supply chain and healthcare management. At the core of the concept, RFID technology is expected to play...

This paper provides a literature review of the adoption of Green information technology (IT) to facilitate future research. The discussion focuses on the status of information systems literature on Green IT and on a review of theoretical frameworks used to investigate Green IT adoption. These theoretical frameworks are classified according to their...

Green information technologies (IT) adoption is a plausible attempt for organizations to tackle the current environmental problem. Moreover, it can also be regarded as a means to improve organizational image and economic performance. Efforts have been devoted to investigate the factors leading to organizational Green IT adoption. However, despite o...

Supply chain flexibility (SCF) represents the capability of firms to respond to unanticipated changes in customer needs and competitor actions. Given the growing research interest in flexibility strategies, the development of a valid and reliable instrument to measure organizational responses toward environmental uncertainties or risks is imperativ...

This study describes the design and implementation of a simulation role-playing game (RPG), the web-based Supply Chain Management Game (WSCMG), which provides an opportunity for business and management students to experience the business environment in a virtual context. In the design and development stage, generic supply chain (SC) activities were...

A growing number of organisations are using radio frequency identification (RFID) technology to improve their manufacturing processes. A case study approach is used to explore the development of an RFID-based manufacturing process management system in a garment factory in China. The results indicate that both technology push and need pull factors i...

This paper describes the design and development of a context-aware fleet management system (CFMS) prototype for real-time accident handling in logistics using a design science approach. One of the most important decisions in fleet management is the optimization of vehicle scheduling during an accident, such as a vehicle breakdown and mechanical fai...

This paper aims to use soft systems methodology (SSM) to identify management support system opportunities for managing energy and utility usage in textile manufacturing processes. It presents an approach based on SSM to analyze the complex situation of developing an effective energy and utility management support system (EUMSS). This involves the i...

Introduction to the Implementation and Usage of RFID mini-track.

Based on the diffusion of innovation theory (E. M. Rogers, 1983, 1995), the authors examined the antecedents of the adoption of electronic learning (e-learning) systems by using a time-based assessment model (R. C. Beatty, J. P. Shim, & M. C. Jones, 2001), which classified adopters into categories upon point in time when adopting e-learning systems...

Compared with bar coding technology, what is the importance of the relative advantage of radio frequency identification (RFID) in the healthcare sector? What is the effect of RFID technology on asset management-related processes in healthcare? What are the top-ranked asset management-related processes associated with the adoption and use of RFID te...

The current paper presents a theoretical framework on the assimilation of Green IS in organizations. The assimilation of Green IS comprises three stages, namely, Green IS initiation, adoption, and routinization. The different stages of assimilation are proposed to be affected by different groups of factors. Based on institutional theory, organizati...

Researchers attend to innovation and collaboration issues. Yet, the relevant literature devotes scant attention to the relationship between collaboration effectiveness and virtual innovation team context, while there are clear indications that both subjects relate with growing concerns in today's business setting. This article reviews extant litera...

Small- and medium-sized enterprises (SMEs) are fac- ing great challenges in their information systems (IS) outsourc- ing relationship management, especially with customized soft- ware outsourcing under conditions of technological uncertainty and transaction-specific investments. The problem may be even critical for Chinese SMEs in emerging economie...

This paper reports the results of a survey on barriers and benefits of human resource information systems (HRIS) implementation in Hong Kong. An empirical study was conducted that focused on exploring the benefits and potential barriers to HRIS implementation considered by human resources practitioners in their organizations. Based on the survey re...

Decision-support systems are increasingly important applications of databases. Corporations like banking, insurance, retail and health-care are beginning to use the accumulated operational data to help understand and run their business. Towards this purpose, data from the different operations of a corporation are reconciled and stored in a

Extant research praises the benefits of radio frequency identification (RFID) on the basis of case studies and experience reports. However, empirical studies that access the strategic impact of RFID on organizations are rare, and the financial impact of RFID adoption on the firms remains unclear. This article provides empirical evidence related to...

Managers of multi-national enterprises (MNEs) are at a disadvantage in negotiating outcomes with their Chinese counterparts when compared to local competitors. The reasons include: local competitors are more flexible in handling business terms and conditions; local Chinese managers prefer to negotiate with their old friends or insiders in the same...

Given the growing emphasis on the need for supply chain agility to sustain competitive advantage, this study explores the impact of the relationship between supply chain competence and supply chain agility on firm performance. Although the influence of supply chain agility on firm performance has been acknowledged, this study further articulates th...

Challenges in container management, such as theft of products, cross-border smuggling, long checking time in processes of customs clearance and unable to track locations of products in real time, are currently faced by supply chain parties. In recent year, Electronic Seal (eSeal) technology is introduced to protect containers in a securely way. How...

Purpose In light of the growth of internet usage and its important role in the field of e‐commerce, electronic word‐of‐mouth (eWOM) has been changing people's behavior and decisions. People count on other users' opinions and information; they sometimes even make offline decisions based on information acquired online. The purpose of this paper is to...

Radio Frequency Identification (RFID) is becoming increasingly important and is being used in business, production, manufacturing and logistics industries. However, RFID technology is still not fully development. This article examines the collection of some of the issues and challenges facing the RFID technology adoption in industrial applications...

Purpose The objective of this paper is to illustrate and examine the different flexibility strategies adopted by supply chain participants as a result of different environmental uncertainties. Design/methodology/approach An exploratory multi‐case study, involving five Chinese companies in the textile and apparel industry, was conducted. Findings...

This paper describes a case study of the research and development of an intelligent context-aware decision support system (ICADSS) prototype for real-time monitoring of container terminal operations in Hong Kong. We present the system design and development of the prototype system, and discuss the experiences and lessons learned. To the best of our...

Compared with bar coding technology, what is the importance of the relative advantage of radio frequency identification (RFID) in the healthcare sector? What is the effect of RFID technology on asset management-related processes in healthcare? What are the top-ranked asset management-related processes associated with the adoption and use of RFID te...

Information technology (IT) in general, and radio frequency identification (RFID) technology in particular, are considered as key enablers of healthcare sector transformation in terms of better quality of care, improved patient management, and increased healthcare efficiency and effectiveness. There is, however, a shortage of studies on the impact...

This paper presents a review of — and classification scheme for — the literature on the application of data mining techniques for the detection of financial fraud. Although financial fraud detection (FFD) is an emerging topic of great importance, a comprehensive literature review of the subject has yet to be carried out. This paper thus represents...

This paper describes on a successful experience of using a computer-support collaborative learning system in teaching e-commerce. We created a teaching and learning environment for 39 local secondary schools to introduce the subject of e-commerce using the computer-support collaborative learning system which enable students to be more knowledgeable...

The Five-Factor Model (FFM) of personality is widely used to predict cognitions, attitudes, and behaviors in management and psychological research. However, the FFM personality has seldom appeared in the information system (IS) research field. Devaraj, Easley, and Crant (200816. Devaraj , S. , Easley , R. F. and Crant , J. M. 2008. How does pers...

Designing a spam-filtering system that can run efficiently on heavily burdened servers is particularly important to the widely used email service providers (ESPs) (e.g., Hotmail, Yahoo, and Gmail) who have to deal with millions of emails everyday. Two primary challenges these companies face in spam filtering are efficiency and scalability. This stu...

Information technology (IT) in general, and radio frequency identification (RFID) technology in particular, are considered as key enablers of healthcare sector transformation in terms of better quality of care, improved patient management, and increased healthcare efficiency and effectiveness. There is, however, a shortage of studies on the impact...

Purpose The purpose of this paper is to examine the problems encountered by clothing merchandisers in managing fabric sample resources, and analyses their expectations of and requirements for a desirable management solution. It then aims to consider the architectural design of an intelligent fabric sample management system prototype, and the develo...

A growing number of organisations around the world are considering the implementation of radio frequency identification (RFID) systems to improve their business and operations processes. In this study, a multi-stage implementation framework is developed and evaluated through a case study. The framework provides practitioners with a better understan...

The effectiveness of complaint handling and service recovery policies in customer retention has been the focus of both scholars and service organizations. In the past decade, Justice Theory has provided the basis of the dominant theoretical framework for complaint management and service recovery. However, it does not explicitly address unfair trade...

Research on information technology (IT) and information systems (IS) outsourcing has been expanding in recent years and this trend is likely to continue. However, few studies have systematically examined the determinants of partnership quality in IT/IS outsourcing. In this study, we propose a research model to examine partnership quality formation...

This paper presents a design theory for real-time traceability system, which is derived from the chaos theory and from two case studies. We present a design method for supply chain analysis and several design principles for real-time traceability system design. Theoretically, the proposed design theory reveals the design and development process of...