Eric Mang'unyi

Eric Mang'unyi

PhD

About

30
Publications
67,929
Reads
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303
Citations
Additional affiliations
July 2016 - June 2017
Walter Sisulu University
Position
  • PostDoc Position
January 2012 - December 2016
consulting for Action Aid International Kenya
Position
  • Analyst
March 2003 - present
Catholic University of Eastern Africa
Position
  • Researcher

Publications

Publications (30)
Article
Full-text available
The exponential growth of Corporate Social Responsibility (CSR) initiatives today suggest that such business activities have shifted from unnecessary additions to a critical business function. The purpose of this study was to establish the effects of environment initiatives (EI) on the Financial Performance (FP) of cement manufacturing companies in...
Article
Full-text available
The purpose of this study was to determine the moderating effect of government policies (GP) on the relationship between Corporate Social Responsibility (CSR) and Financial Performance (FP) of cement manufacturing companies in Kenya. The study undertook an extensive literature review that looked into the history of CSR, CSR theories, different CSR...
Article
Full-text available
The purpose of this research was to examine the influence of business ethics practices on market share of level one deposit-taking Societies and Credit Cooperatives (SACCO) in Kenya. This study contributes to the development of long-term strategies of intensifying business ethics practice in SACCOs’. Cross-sectional data was collected from a sample...
Article
Full-text available
The purpose of this study is to explain determinants of student satisfaction levels in public universities in Namibia. Applying a descriptive survey design, a semi-structured questionnaire was designed and administered to a sample of currently registered students from two state universities, and it presents results of data analysed using descriptiv...
Article
Full-text available
The purpose of this research was to examine the influence of business ethics practices on market share of level onde deposit-taking societies and credit cooperatives (SACCO) in Kenya. This study contributes to the development of long-term strategies of intensifying business ethics practice in SACCOs. Cross-sectional data was collected from a sample...
Article
Full-text available
Purpose: While the product-market typology model seems to be best understood and widely embraced by large corporates, it is less noticeable among many small businesses. This article adopts the aforementioned framework to identify and empirically analyze impactful strategies on various measures of growth associated with rural Small, Medium and Micro...
Article
Thepurpose of this study was to investigatethe influence of strategic characteristics on business continuity management (BCM) among Kenyan private security services companies, since contemporary organizations face unprecedented risks which may interrupt their day to day operations and/or at worst,negatively impact their future existence. An integra...
Article
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While consumers play a very crucial role in the marketing strategies of companies, effective development of strategies must satisfy their needs and wants. Therefore, an evaluation and understanding of the underlying factors and/or dimensions influencing consumer buying behavior are critical for supermarkets to both retain and acquire new customers....
Article
Full-text available
Predominantly, the role and importance of African immigrant entrepreneurship had been rarely elaborated with perspectives to its contribution on skills transmission. This study examines African immigrants' entrepreneurial activities in South Africa, how their entrepreneurial practices lead to skills transmission to their employees in general and So...
Article
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Objective: The objective of this article is to determine the economic opportunities created by African immigrant entrepreneurs in South Africa. Furthermore, it is to investigate the impact that Afrophobia has on economic opportunities created by African immigrant entrepreneurs in South Africa. Research Design & Methods: The text utilizes a mixed-me...
Article
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In developing countries, non-agricultural micro-sized informal enterprises are known to create employment and income generation opportunities. However, due to the complexity and unregulated nature of the sector and, in particular, the Jua Kali, achieving efficient and effective sustainability remains a major challenge for the owners and policy make...
Article
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The purpose of the study was to investigate the effects of employee training on employee performance: a case of the Judiciary of Kenya. The study used descriptive research design. The target population were the non-judicial staff based at Milimani Law Courts comprising of 400 employees. Both stratified sampling and simple random sampling were used...
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The contribution of aquaculture, an emerging sector of agriculture in Cameroon aiming at poverty alleviation and food security has hardly been evaluated. Therefore, to measure the effect of aquaculture (small scale fish pond farming); a survey was conducted on 150 fish farmers between December 2016 to February 2017 in rural towns of three provinces...
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This study examines factors inhibiting African immigrant entrepreneurs’ small and medium enterprises’ (SMEs) growth in a municipality of South Africa. Understanding these factors is important to stakeholders as this is an area that plagues much of the immigrant entrepreneurship literature. The study is descriptive in nature, and data were sourced f...
Article
Purpose The purpose of this article is to investigate the mediating role of customer satisfaction (CS) in the electronic customer relationship management (e-CRM) and customer’s loyalty (CL) relationship, using data from the customers of one of the largest retail banks in Kenya. Design/methodology/approach Using survey mode, the study was adminis...
Article
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The phenomenon of branding has become increasingly significant within the competitive tertiary education arena, particularly in emerging economies. Using ethnographic approach and supported by experiential and observation data collection techniques, the paper seeks to draw insights on service delivery quality of university customers' based on their...
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This article scaffolds on customer relationship management (CRM) theory and explores the association between electronic CRM (e-CRM) and electronic customer’s (e-customer) electronic loyalty (e-loyalty) in the banking sector. By using a survey design, data was collected from a convenience sample of customers of a major Kenyan commercial bank, and an...
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This research aims to show the connection between Muslim holidays 1 and stock returns. The 'event study methodology' was employed and using a Kenyan sample of 20 listed firm-year data observations for the years 2013-2014 of the Nairobi Securities Exchange (NSE) 20-share index price movements, the authors analyze the effects of Muslim holidays 2 on...
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Since customer loyalty is key, especially in the highly competitive commercial banking environment, this article evaluated the effects of features of electronic customer relationship management (e-CRM) on customer loyalty. Using a cross-sectional survey design, data were collected from a convenience sample of customers of a major international Keny...
Article
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Generally, the role and importance of African immigrant entrepreneurship had been rarely elaborated with perspectives to its contribution to job creation. Therefore, the aim of this paper was to assess the contributions made by African immigrant entrepreneurs' towards employment creation in the Eastern Cape Province, South Africa. Pragmatic paradig...
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The theory of higher education performance (HEdPERF) developed by Firdaus (2006), comprising academic, non-academic, reputation, access, programme and health aspects of service quality (SQ), is adapted and used to interpret the customer satisfaction among a stratified sample of students at private universities in Kenya, using a hypothetico-deductiv...
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The Higher Education Performance (HEdPERF) instrument was adapted to measure service quality (SQ) in private Kenyan higher education institutions (HEIs). Exploratory factor analysis was used to determine the scale's validity, and path analysis examined the model linking the SQ and customer satisfaction (CS) constructs. It was ascertained that with...
Article
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The Higher Education Performance (HEdPERF) instrument was adapted to measure service quality (SQ) in private Kenyan higher education institutions (HEIs). Exploratory factor analysis was used to determine the scale's validity, and path analysis examined the model linking the SQ and customer satisfaction (CS) constructs. It was ascertained that with...
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This paper reports on an empirical study conducted among a sample 133 employees of private higher education institutions in Kenya, to examine the relationship between perceived service quality (SQ) and customer satisfaction (CS), using the HEdPERF instrument. Although service quality was measured using six dimensions namely: academic, non-academic,...
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This paper illustrates the relationship between service quality (SQ) and customer satisfaction (CS)through empirical evidence using structural equation modeling of data collected through a survey conducted among a sample of 522 students at private universities in Kenya, aself-administered questionnaire was used to collect data classified on Higher...
Article
Full-text available
This study explored the effects of global economic crisis on service delivery in selected non-governmental organisations (NGOs) in Kenya. It was of the view of the researchers that NGOs must have experienced the effects that were brought about by the Global Economic Crisis (GEC) and must have had alternative methods that were used effectively. A nu...
Article
Full-text available
This study explored ownership structure and corporate governance and its effects on performance of firms in Kenya with reference to banks. The study revealed that there was no significant difference between type of ownership and financial performance, and between banks ownership structure and corporate governance practices. Further results revealed...

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