Ephraim McLean

Ephraim McLean
Georgia State University | GSU · Robinson College of Business

About

139
Publications
150,002
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27,762
Citations
Additional affiliations
July 1987 - present
Georgia State University
Position
  • Chair

Publications

Publications (139)
Conference Paper
Since the early 1960s, the field of management information systems has experienced tremendous growth and its research community has formalized and flourished. Professor Ephraim R. McLean, Regents' Professor and George E. Smith Eminent Scholar's Chair -- "Eph" -- is a legend among scholars of information systems and in particular scholars in compute...
Article
This article presents the findings of the Society for Information Management’s 38th Anniversary IT Trends Study, with responses from IT executives in 793 organizations, including 495 CIOs. Positive trends endure, with IT budgets, salaries, hiring, and CIO time spent in the C-suite all up. The top five IT investments in 2018 were Analytics, Cybersec...
Article
In the summer of 2017, an online survey was administered to European IT executives, asking them about their concerns, spending, investments, cloud usage, security, workforce, reporting relationships, and other issues of importance. A total of 276 organisations responded. Their top-five most important IT management concerns were: Alignment, Digital...
Article
This article presents the findings of the Society for Information Management's 38th Anniversary IT Trends Study, with responses from IT executives in 769 organizations. Positive trends endure, with IT budgets, salaries, hiring, CIO job tenure and CIOs' time spent with their C-suite peers all up. The most prevalent large new IT investment is Busines...
Article
This article presents the findings of the Society for Information Management’s 37th anniversary IT Trends Study. Positive trends persist, with IT budgets, salaries, hiring and CIO tenure all up. Increased spending on cloud, software development, security and innovation offset decreases in hardware, software and facilities. Today’s IT leaders must b...
Article
This article presents the findings of the Society for Information Management's 37th anniversary IT Trends Study. Positive trends persist, with IT budgets, salaries, hiring and CIO tenure all up. Increased spending on cloud, software development, security and innovation offset decreases in hardware, software and facilities. Today's IT leaders must b...
Article
SKILLED INFORMATION TECHNOLOGY (IT) professionals are scarce and costly. IT managers must not only ensure they hire the right entry-level capabilities and skills but also understand how to acquire, nurture, retain, and develop an evolving and diverse set of employee skills throughout the IT hierarchy. They must also ensure they develop their own sk...
Article
This article presents the findings of the Society for Information Management’s 36th anniversary study. Overall, the study finds a major shift in the focus of IT executives. IT leadership is becoming more pragmatic, holistic, strategic and business-focused, while also working to optimize IT operations and services, with priorities like agility, in-...
Article
This article presents the findings of the Society for Information Management's 36th anniversary study. Overall, the study finds a major shift in the focus of IT executives. IT leadership is becoming more pragmatic, holistic, strategic and business-focused, while also working to optimize IT operations and services, with priorities like agility, inno...
Article
Researchers and practitioners alike face a daunting challenge when evaluating the "success" of information systems. The purpose of this monograph is to deepen, researchers and practitioners, understanding of the complex nature of IS success measurement driven by the constantly changing role and use of information technology. This monograph covers t...
Book
Information Systems Success Measurement presents a comprehensive review of the foundations, the trends, and the future challenges of IS success measurement in order to improve research and practice in terms of the measurement and evaluation of information systems. Information Systems Success Measurement explores the foundations and trends in the de...
Chapter
Several associations and societies have been founded, or have evolved from other groups, since the invention of the electronic digital computer. Keywords: IFIP; IEEE; ACM; SIGMIS; INFORMS; AIS; ICIS; ISR; MISQ; SIM
Article
Full-text available
In 1992, DeLone and McLean suggested that the dependent variable for information systems (IS) research is IS Success. Their research resulted in the widely cited DeLone and McLean (D&M) IS Success Model, in which System Quality, Information Quality, Use, User Satisfaction, Individual Impact, and Organizational Impact are distinct, but related dimen...
Article
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This article presents the major findings from the Society for Information Manage-ment’s (SIM) 2014 IT Trends Study. Organizations continue to invest in IT to improve operations, reduce costs, and enable business strategies. IT budgets, hiring, and sala-ries are modestly increasing, and IT executives are cautiously optimistic that this trend will co...
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There has been growing interest in theory building in Information Systems (IS) research. We extend this literature by examining theory building perspectives. We define a perspective as a researcher’s choice of the types of concepts and relationships used to construct a theory, and we examine three perspectives – process, variance, and systems. We c...
Article
This article summarizes a panel held at the 15th Pacific Asia Conference on Information Systems (PACIS) in Brisbane, Austrailia, in 2011. The panelists proposed a new research agenda for information systems success research. The Delone and McLean IS success model has been one of the most influential models in Information Systems research. However,...
Article
This article summarizes a panel held at the 15th Pacific Asia Conference on Information Systems (PACIS) in Brisbane, Austrailia, in 2011. The panelists proposed a new research agenda for information systems success research. The DeLone and McLean IS Success Model has been one of the most influential models in Information Systems research. However,...
Article
Full-text available
The need for native Information Systems (IS) theories has been discussed by several prominent scholars. Contributing to their conjectural discussion, this research moves towards theorizing IS success as a native theory for the discipline. Despite being one of the most cited scholarly works to-date, IS success of DeLone and McLean (1992) has been cr...
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Despite enduring economic uncertainties, we get a sense of watchful optimism from the Society for Information Management’s (SIM) 2013 IT Trends Study. This article presents the major findings based on responses from senior IT leaders in 484 U.S.-based organizations, including their top IT management issues and concerns, their largest/most significa...
Conference Paper
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Despite their late development into the information communication technology (ICT) market, several countries in continental Asia have emerged as technological and industrial leaders in the world. With its information communication technology (ICT) initiatives and policies, South Korea has emerged from its chaotic history as one of Asia's most advan...
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Since the introduction of information systems more than 60 years ago, organizations want to ensure that their systems are effective or “successful”. Much has changed in the evaluation of information systems success during this period. The role of information systems in organizations has changed dramatically, as have the key stakeholders and the exp...
Conference Paper
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System use is a centrally important construct in a plethora of research. Yet for all its importance, and still consistent with observations of DeLone and McLean (1992), system use suffers from a "too simplistic definition". Much of prior conceptualizations of use have been idiosyncratic and unsystematic. This study examines contemporary systems use...
Conference Paper
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Extensive discussions and roundtables done by the panelists with tens ofCIOs in recent years suggest that there is increased CIO concern about the depreciation in the perceived importance of MIS in the industry and a need therefore to adapt the curriculum of MIS and its place in the MBA program to what the industry needs. The panel will discuss thi...
Article
Fifteen years ago, DeLone and McLean published their original model of IS success, which received considerable attention in the literature. Given the widespread acceptance of the model, we conducted a meta-analysis to determine whether the model had been validated by research studies reported in the literature. By aggregating the results of 52 empi...
Article
Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS succ...
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This paper reconceptualizes the compatibility construct that has generated mixed results in the information systems (IS) literature and develops an organizational alignment (OA) framework for secondary IT adoption contexts, grounded in Leavitt's organizational change model and its extensions and applications in the IS area. Rooted in structuration...
Conference Paper
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The concept of system use has suffered from a "too simplistic definition" (DeLone and McLean [9], p. 16). This paper reviews various attempts at conceptualization and measurement of system use and then proposes a re-conceptualization of it as "the level of incorporation of an information system within a user's processes." We then go on to develop t...
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This paper addresses the understudied issue of how individually-held expertise in information systems development (ISD) teams results in creativity at the team level during the development process. We develop the idea that team creativity results primarily from integration of individually-held expertise of team members at the team level. We further...
Article
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Information technology and the Internet have had a dramatic effect on business operations. Companies are making large investments in e-commerce applications but are hard pressed to evaluate the success of their e-commerce systems. The DeLone and McLean Information Systems Success Model can be adapted to the measurement challenges of the new e-comme...
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A field survey was conducted to access the merits of e-business project success and determine the influence of embedding knowledge in software design to a project design. Innovation-intensive projects include an efficient visualization of the intended outcome of a project such as a changeable, high-level vision of the project needs and accomplishme...
Chapter
Competitive advantage in future business environments will come from applying the right human capital to information technology. This human capital includes all IT professionals as well as corporate users of IT. Successful IT strategies will rely on how IT is applied rather than to what. This chapter discusses the five fundamental challenges in sel...
Article
Full-text available
Ten years ago, we presented the DeLone and McLean Information Sys- tems (IS) Success Model as a framework and model for measuring the complex- dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challeng...
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Broadband access gets electrified.
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Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge,...
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Full-text available
This article presents a senior-executive perspective on the “grand vision” of a Next Generation Enterprise (NGE), its organizational and individual impacts, and the organizational and technological challenges associated with implementing this vision. It is based upon discussions that took place at a CIO Panel, consisting of nine senior executives f...
Conference Paper
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The use of a knowledge-based logic for organizing project teams has received increasing attention from information systems scholars. This view contends that successful knowledge integration positively contributes to IS project success, especially when the necessary expertise for a project is distributed among individuals from different functional a...
Article
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OSCVM01The DeLone & McLean IS Success Model has become a standard for the specification and justification of the measurement of the dependent variable in information systems research. Attempts to apply and test the model have resulted in both confirmation and challenges. This paper reviews and analyzes over 150 articles which have referenced the mo...
Conference Paper
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Knowledge is now recognized as the key differentiating resource among firms. The ability to integrate widely held knowledge to derive new products and services constitutes a meta-capability from which streams new and of innovative capabilities continually emerge. This paper reports on an on-going study that empirically operationalizes new measures,...
Conference Paper
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This panel is designed to examine various dimensions of mobility among IT professionals. Turnover rates for IT professionals have risen from the traditional 6-10% to approximately 20% industry-wide (Maddern, 2000) and 25-35% in Fortune 500 companies (Agarwal & Ferratt, 1999). Fortune magazine recently noted that quitting in the technology professio...
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Información tecnológica para aplicarla a la administración, la importancia de la información computarizada y su aplicación en los negocios, educación, gobierno, milicia, medicina y el hogar. El comercio electrónico y la información en el internet son estratégicos para la planeación y el proceso de reingeniería de los negocios.
Article
The paper explores the manner in which an organization's data and information can be effectively utilized to assist an organization to achieve its business objectives. With the increased popularity of data warehousing and executive information systems, ...
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Cet article présente une étude qualitative de l'impact des systèmes ERP sur la connaissance organisationnelle. La méthodologie des cartes cognitives est utilisée pour saisir et analyser les points de vue des gestionnaires seniors des organisations TI et des utilisateurs d'une grande entreprise. Lesrésultats indiquent que les effets engendrés par le...
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Strong majority influence can potentially harm organizational decisions by causing decision makers to engage in groupthink. This study examines whether and how computer-mediated communication (CMC) can reduce majority influence and thereby enhance the quality of decisions in some situations. To measure the impact of CMC on majority influence, three...
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As the IS discipline matures, it is important to establish common terms and definitions to achieve the longsought goal of a cumulative tradition in the field. It is with this intent that this paper attempts to synthesize some key literature in the area of IS/IT adoption and implementation for developing the concept of “success of adoption” as the k...
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This is an investigation of the use of group support systems (GSS) to mediate group influence. GSS researchers have explored the impact of a GSS's ability to facilitate creativity in idea-generating tasks such as brainstorming; this study can be viewed as an extension of this research stream from idea generation to the choice phase of group decisio...
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This paper presents an introduction to the evolution of the notions of the software reuse. It discusses the two major approaches to software reuse-the product centric and the process centric.
Conference Paper
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Nearly eight years ago, a longitudinal study was undertaken, involving 1018 graduating I/S students from 38 colleges and universities. After these graduates entered their I/S careers, follow-up surveys were conducted at 22 and 46 month intervals. This paper has three purposes: to synthesize the previously published findings into an integrated coher...
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A concern of many information systems (I/S) managers is the ability to attract, retain, and motivate their I/S professional staff, particularly those who have the potential to be high performers. However, many of the attitudes and attributes of these newly-hired employees are formed prior to entering the workplace; they are shaped by the students'...
Article
In labeling pay or money as a “mere” hygiene factor, Frederick Herzberg set off a controversy that has continued up to the present by asking: Does money matter? Our study, involving several hundred I/S graduates over a four-year period, measures the importance of “above-average salaries” to these graduates as they progress through the early months...
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IS partnering-the formation of linkages with managers both internal and external to the IS department-is critical to effective leadership in today's strategically focused organizations. This article discusses the leadership and partnering roles essential to IS managers as well as to an ideal IS management team.
Conference Paper
Full-text available
The measurement of systems success is important to any research on information systems. A research study typically uses several dependent measures as surrogates for systems success. These dependent measures are generally treated as outcome variables which, as a group, vary as a function of certain independent variables. Recently, a process perspect...
Conference Paper
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Historically, the largest single life cycle computer vstem cost has been for maintaining information system software. More recently, the computing world has begun to undergo a significant transformation porn centralized computer architectures to non-centralized or distributed computer architectures. This paper discusses a new area of research on so...
Article
Innovation diffusion theory has been widely applied to the study of information technology (IT) innovations for more than the last decade and has provided insight into the adoption, implementation, infusion, and diffusion of IT innovations. This stream ...
Conference Paper
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Uncertainty caused by the unpredictability of external environments has been shown to have a number of effects on the structure and communication patterns of organizations. However, uncertainty can also be a consequence of actions taken within the internal environment of a company. Additionally, the adoption of information technology (IT), with bro...
Conference Paper
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The roles of users in information system development and implementation has received a great deal of research attention. Yet the empirical evidence regarding the value of such user roles is mixed. Moreover, it is difficult to make comparisons and generalizations. This is a result of the varied definitions for the constructs utilized, the somewhat a...
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This follow-up study contrasted the pre-graduation and post-employment job characteristic preferences vs. realities of a sample of 290 I/S professionals. The preference-reality job characteristic discrepancies, job and career attitudes at follow-up, and two moderating variables (I/S salary level and length of I/S employment) became the independent...
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Hong Kong and United States Information Specialist (IS) professionals' perceptions of work are analyzed according to Hofstede's cultural paradigm. More specifically, the theoretical emphasis of this research is a test of the cultural divergence hypothesis as it relates to the individualism/collectivism dimension of Hofstede's analysis. Further, sma...
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Building upon the successful series of studies of business school computing usage in North America conducted by UCLA, this paper reports on a parallel study on computer usage in European business schools conducted by the Copenhagen Business School in 1987. Although there are a number of differences between the two samples, there are also many simil...
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Sizing up the CIO/CEO Partnership
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The research reported here is part of an ongoing longitudinal study of career maturation and progression involving a national sample of information system (I/S) professionals. The present study describes the job characteristic preferences and self-described personal attributes and work traits (dependent variables) of persons entering I/S careers wi...
Conference Paper
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A number of challenges are facing senior information systems (I/S) executives, among them the demand to function as innovators and to promote creativity within their respective organizations. The authors present a model of I/S leadership which posits four key roles-technologist, manager, innovator and strategist-and focus attention on the particula...
Conference Paper
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Although a great deal of research attention has been given to the roles of users in information system development and implementation, there is a scarcity of common models and measurements. Moreover, the empirical evidence regarding the value of such user roles is mixed. As a consequence, it is difficult to make comparisons and generalizations base...
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This paper reports on analyses done on data collected as part of an ongoing, longitudinal study of a national sample of information systems (I/S) professionals who have recently entered the work force. Path analysis, a form of structural equation modeling (SEM) used in exploratory studies where there is no definitive theory to be tested, was used t...
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A post-employment followup survey of I/S professionals was used to assess the characteristics of the respondents' present jobs and their career and job attitudes. Present job characteristics were compared to the job preferences expressed by the respondents prior to graduation. Significant preference-reality mean score differences were found for 15...