Enrico Scarso

Enrico Scarso
University of Padova | UNIPD · Department of Management and Engineering

Professor (full)

About

92
Publications
28,686
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1,100
Citations
Citations since 2016
27 Research Items
647 Citations
2016201720182019202020212022020406080100120
2016201720182019202020212022020406080100120
2016201720182019202020212022020406080100120
2016201720182019202020212022020406080100120

Publications

Publications (92)
Article
Background: Digital applications have been vital to ensuring business continuity during the COVID-19 pandemic. Indeed, digital transformation is considered key to shaping Europe's future, including the opportunity for hybrid work. Consequently, a central issue is the experience and perception of workers and the effect on their mental well-being....
Article
Full-text available
Object and purpose: Knowledge pills (KPs) are a technique for transferring knowledge through short factual batches of content. In education and vocational training, they can help learners acquire specific pieces of knowledge in a few minutes, through a “microteaching” approach where learners can be involved in active and interactive exercises, quiz...
Article
The main goal of the paper is to provide a statistical categorization of small and micro knowledge‐intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this reso...
Article
Full-text available
Purpose – Enterprise social media (ESM) platforms are rapidly diffusing in the business context because they can bring substantial benefits to companies by enhancing their knowledge management (KM) processes. However, such benefits materialize only if active employee participation is ensured. Therefore, it is crucial to understand how individual em...
Conference Paper
Purpose-Even if the notion of knowledge management (KM) has been introduced more than three decades ago, the application of this concept in the context of small firms has still not been sufficiently explored. The relatively few contributions, however, agree on the fact that small companies do not manage knowledge the same way as their larger counte...
Article
Full-text available
During the COVID pandemic, many companies, schools, and public organizations all around the world asked their employees to work from home i.e. to adopt what are called “smart working” modalities. This has and will presumably have a serious impact on both employees and employers, which still needs to be clarified and investigated: indeed, if smart w...
Conference Paper
The use of Enterprise Social Media (ESM) platforms is rapidly diffusing in the business context, as they are increasingly considered crucial for the future competition. In particular, as commonly underlined by scholars, ESM can bring substantial benefits to companies and especially to their knowledge management (KM) processes. However, such benefit...
Conference Paper
Full-text available
Nowadays, competition is more among supply chains (SCs) than between individual firms. So, knowledge is a critical resource that has to be managed properly not only in single companies but also across SCs. Managing knowledge within a SC can help companies to promote better use of resources and achieve better value for customers. From a knowledge ma...
Article
Purpose This paper aims to study the impact of intentionally developed communities of practice (CoPs) on knowledge sharing and practice improvement in an administrative public sector organisation (PSO). Design/methodology/approach A case study approach was used to analyse the impact of the CoPs intentionally developed by four different teams at a...
Article
It is increasingly considered important to understand how companies plan their Knowledge Management (KM) strategy. The literature provides evidence that there may be different possible approaches to KM strategy. A significant distinction has been made between “codification” and “personalization”. Sometimes, these two approaches have been seen to be...
Article
Purpose This paper aims to categorise the approaches to knowledge management (KM) by companies. In the literature, there is no consensus on a universal or “best” approach to KM. Especially, this paper singles out and discusses the variegated features that characterise the implementation of KM by small- and medium-sized enterprises (SMEs) having dif...
Conference Paper
Full-text available
Purpose: This paper aims to analyse knowledge exchange between KIBS firms and their clients, and their potential determinants (e.g. client's education, type of the service offered, channel of the knowledge exchange, and willingness of the customer to accept the knowledge). The paper is based on a literature analysis and a case study research, exami...
Article
Full-text available
Researchers have studied the development of communities of practice (CoPs) and proposed that they can be divided into five stages of maturity: (a) potential, (b) building, (c) engaged, (d) active, and (e) adaptive. However, there is a lack of current case studies exploring CoP development and the link between enablers and maturity stages. This stud...
Conference Paper
The use of Communities of Practice (CoPs) to support knowledge sharing and collaboration within organisations has been increasing over the years. Today, many different companies from various sectors are deliberately resorting to CoPs to better managing cognitive assets and improving business performance. In particular, the availability of the new w...
Article
Communities of practice (CoPs) have been adopted by several industries, in particular healthcare, and researchers have proposed explanatory frameworks and guidelines for development. However, first‐line managers are left with sparse research‐based advice on how to develop CoP due to a lack of empirical studies from operations. In response, this pap...
Conference Paper
Full-text available
Abstract: This paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM appr...
Conference Paper
Structured Abstract Purpose-There is evidence that small and medium sized enterprises (SMEs) do not manage knowledge the same way as large firms, and that they approach knowledge management (KM) in various ways. However, the literature on this topic is still scarce and fragmented. In order to fill this gap, the paper aims to single out and discuss...
Article
The advancements in social media are producing important effects on the way organizations manage knowledge internally, because they facilitate active participation of all employees and free knowledge sharing. This can improve the capability of companies to effectively manage tacit knowledge, which has always been considered a crucial issue in the k...
Article
Purpose Corporate Universities (CUs) are particular educational arrangements that are established in companies to provide specific training to employees. This paper examines the place of CUs in the KM field. Particularly, it discusses on how CUs are seen in the KM literature, analyses relevant KM aspects that emerge in CU implementation and manage...
Article
Knowledge management (KM) is changing its nature. This is driven by the necessity to overcome the limitations of conventional approaches but especially by the opportunities offered by the Web 2.0 technologies. Thus, both scholars and practitioners need to understand how the new technologies affect such changes. In light of this, this study aims to...
Conference Paper
Full-text available
Purpose – The aim of this paper is to perform a preliminary analysis concerning the detection and examination of two possible opposite approaches to KM planning which will be referred to as deliberate and emergent KM strategies. The goal is to enhance our understanding of the variety of features KM strategies possess and, accordingly, to formulate...
Article
The paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of se...
Chapter
According to many scholars, the characteristics of the new web 2.0 technologies (like e.g. flexibility of contents and knowledge domains, cost efficiency, openness and easy interaction with other systems) make them particularly suitable as a knowledge management (KM) tool for small enterprises. Nevertheless, the empirical evidence (although still l...
Article
Purpose This paper intends to present and discuss the findings of a case study analysis of the adoption and use of a wiki system by a small enterprise that is intended as a tool for managing the knowledge needed to successfully perform its business activities. The study aims at contributing to the still insufficient research on the factors influenc...
Article
Purpose: The aim of this paper is to examine knowledge management approach followed by small companies on the example of firms from the knowledge-intensive business services (KIBS) sector. Design/methodology/approach: The study is based on the results of a qualitative survey involving 12 owners and managers of small companies operating in the KIB...
Article
Full-text available
This paper examines the concept of emergent KM approach in small companies. The origins of consideration are grounded in the theory of strategic management literature and in particular in the distinction between deliberate versus emergent approach towards strategic planning. Using the methodology of case study, we carried out an explorative researc...
Article
Purpose – The purpose of this paper is to discuss and propose a taxonomy of approaches to the strategic planning of knowledge management (KM). The concept of KM strategy is relatively recent and has been developed based on the assumption that any KM programme requires the definition of long-term goals, resources and plans, i.e. a KM strategic plann...
Chapter
CoPs have a special place in the KM toolbox, and have attracted an increasing interest of scholars and practitioners for many years. The chapter illustrates the origins and evolution of the notion, the variety of its practical applications, and the place it has in KM. Particularly, it aims: (a) to describe how the notion of CoP has changed over tim...
Article
It is often argued that small-medium enterprises (SMEs) do not manage knowledge the same way as large firms, but may need appropriate approaches to capture and exploit external knowledge effectively. This paper compares two opposite approaches to knowledge management (KM): one is called 'deliberate' or 'planned', and the other 'emergent'. These app...
Conference Paper
Full-text available
Purpose – The paper analyzes the patterns of research of “innovation knowledge” (i.e. knowledge that can result in introducing innovations in the company that can be observed in KIBS (Knowledge-Intensive Business Services) companies. Particularly, it identifies and classifies the possible approaches adopted by companies on the basis of two dimensio...
Conference Paper
Full-text available
The growing interest in Intellectual Capital management and Knowledge Management is now reaching small companies, especially those in the Knowledge-Intensive Business Services (KIBS) sector. This paper aims to explore this issue, starting from the assumption that a planned and systematic approach to KM, as is used in large companies, is rarely appl...
Article
This paper addresses the marketing approaches adopted by Knowledge-Intensive Business Services (KIBS) companies, whose main production factor and outcome is knowledge. Given the key role that client-provider cognitive interactions play in the provision of such services, the study adopts the conceptual framework of Service-Dominant (S-D) logic, that...
Chapter
The process of knowledge objectification entails several advantages in terms of capitalising the owned knowledge, facilitating its localisation, retrieval and reuse, establishing a common cognitive base and so on. However, the management of knowledge objects is far from simple, especially in the case of large organisations with an extensive and dis...
Article
Full-text available
The growing interest in Intellectual Capital management and Knowledge Management is now reaching small companies, especially those in the Knowledge-Intensive Business Services (KIBS) sector. This paper aims to explore this issue, starting from the assumption that a planned and systematic approach to KM, as is used in large companies, is rarely appl...
Article
Full-text available
Purpose – Since its introduction, the notion of Communities of Practice (CoPs) has gained immediate popularity, especially among Knowledge Management scholars. The paper aims at reviewing the past and discussing what has been done. In particular the purposes are: to assess the importance of CoPs in the KM literature; to trace how this notion is def...
Article
Full-text available
The paper focuses on knowledge marketing in Knowledge-Intensive Business Services (KIBS) companies. Marketing is a special challenge for KIBS, and requires a shift from traditional strategies - generally applied to manufacturing sectors and mostly based on the classic notion of marketing mix (i.e., product, price, promotion, and place) - to new app...
Article
Full-text available
The debate on managerial approaches and public policies that fit knowledge-intensive business services (KIBS) firms is ongoing. A possible problem is that, while this sector is highly heterogeneous, most scholars still base their investigations on traditional sectorial classifications, like, e.g., NACE, that may fail in providing consistent informa...
Article
Full-text available
Purpose The purpose of this paper is to examine the issue of knowledge protection in knowledge‐intensive business services (KIBS). In particular, it addresses four research questions: do KIBS firms perceive the necessity to protect their knowledge? If so, do they protect it? What method (or combinations of methods) they typically use? What are the...
Article
Full-text available
In the current economy, individual firms cannot possess all the knowledge that is necessary to compete. Hence, networking relationships become an important way through which firms can develop their potential by accessing to resources of other players. However, the networking strategies that companies implement can vary depending on the nature of th...
Article
The special issue of the International Journal on Networking and Virtual Organizations emphasizes on the significance of inter-organizational knowledge networks. The internal side of companies is the place where the needs for knowledge management (KM) practices arise and where the earliest distinctive KM solutions have been developed and experiment...
Chapter
In the last years, Knowledge Management (KM) studies have focused on the foundations of this “new managerial discipline”. Today, there is an increasing need to transform the theoretical speculations into managerial tools, and to find solutions to practical questions concerning daily KM activity. A key issue that still requires investigation regards...
Article
Full-text available
Managing innovation is increasingly considered a question of managing knowledge. A paradigmatic case is that of knowledge-intensive business services (KIBS) which, acting as intermediaries between external knowledge sources and final business users, can boost and spread innovation. A better understanding of the ways KIBS companies work can help to...
Article
Full-text available
The process of knowledge objectification entails several advantages in terms of capitalising the owned knowledge, facilitating its localisation, retrieval and reuse, establishing a common cognitive base and so on. However, the management of knowledge objects is far from simple, especially in the case of large organisations with an extensive and dis...
Article
For some sectors, the management of client–provider knowledge exchanges is the core element of the business. This is especially the case for knowledge-intensive business services (KIBS) whose delivery entails intensive supplier–client cognitive interactions: KIBS firms supply clients with precious elements of technical and applicative knowledge, wh...
Article
The paper investigates the issue of "knowledge marketing", which is increasingly important in the current economy where knowledge has become the direct or indirect object of economic exchange. In spite of this, theoretical and empirical studies that directly address the topic of knowledge marketing are still lacking. Some useful suggestions can be...
Chapter
In the last years, Knowledge Management (KM) studies have focused on the foundations of this “new managerial discipline”. Today, there is an increasing need to transform the theoretical speculations into managerial tools, and to find solutions to practical questions concerning daily KM activity. A key issue that still requires investigation regards...
Article
In the last years, Knowledge Management (KM) studies have focused on the foundations of this "new managerial discipline". Today, there is an increasing need to transform the theoretical speculations into managerial tools, and to find solutions to practical questions concerning daily KM activity. A key issue that still requires investigation regards...
Article
The notion of networks in business, i.e. structures of heterogeneous relationships between firms interacting for business purposes (Todeva, 2006), is not new in the economic literature. Today, however, this concept is becoming popular again since the diffusion of Information and Communication Technologies (ICTs) and the globalization of competition...
Article
In an increasingly connected world, the studies of regional economic systems face new challenges. Notions like 'knowledge asset', 'intellectual capital', 'and cognitive capability' are crucial to understand the trajectories of growth of local economies. But what identifies an economic system in cognitive terms? Are usual notions and approaches stil...
Article
Full-text available
The term knowledge-intensive business services (KIBS) indicates private companies whose job consists of collecting, generating, analysing, and distributing knowledge with the purpose of delivering customized services to satisfy client's needs. KIBS firms rely on highly educated professionals, and supply knowledge resources or other knowledge-based...
Article
This paper investigates the issue of adoption and use of Knowledge Management (KM) practices by Knowledge-Intensive Business Services (KIBS) companies, i.e. private companies whose job consists of collecting, generating, analysing, and distributing knowledge with the purpose of developing customized services or solutions to satisfy the needs of bus...
Article
Since the seminal work of Wenger et al. (2002), there has been a flourishing literature about Communities of Practice (CoPs). While CoPs were initially conceptualized as a spontaneous phenomenon, marked by informal nature and lack of regulation, shortly afterwards it has become clear that they need to be cultivated and managed. In particular they n...
Article
Full-text available
While knowledge is increasingly considered to be a key resource for companies, the models for formulating business strategies that explicitly include it as a core component are still lacking. The paper investigates such issues by considering the particular case of computer service companies, which can be seen as Knowledge Intensive Business Service...
Article
The term knowledge-intensive business services (KIBS) indicates private companies whose job consists in collecting, generating, analysing, and distributing knowledge with the purpose of delivering customized services to satisfy the client's needs. KIBS rely on highly educated experts of specific technical disciplines or functional domains, and supp...
Article
Most companies that are deeply investing in Knowledge Management (KM) initiatives encounter substantial difficulties in assessing the effectiveness of these programmes. Actually, measuring the impact of KM projects is still a puzzling problem both at the conceptual and operative level. However, measuring their performance is necessary for monitorin...
Article
Full-text available
Purpose The purpose of this paper is to briefly illustrate the test of an explanatory framework of the factors affecting the success of internal communities of practice (CoPs). Design/methodology/approach The analysis is based on a qualitative case study of the formation and management of intentionally created CoPs inside a large division of a mul...
Conference Paper
Full-text available
The Lean approach has been implemented in many different sectors as a methodology to improve industrial performance at company level. In the latest years this approach has been further developed in literature and in practice to integrate the principles of agility, adaptability and the mass customization paradigm where product and services have to b...
Article
In the current economic climate, the survival of local production systems of small firms depends on their capability to keep pace with the technological progress. This requires the inclusion in innovation networks, where an important role is played by Knowledge-Intensive Business Services (KIBS) firms. The paper investigates the role of local KIBS...
Article
It is commonly acknowledged that Knowledge Management involves several processes whose main goal is to make the knowledge available where it can be usefully applied. Even though all the KM processes give their specific contribution to the value generation, the literature has always devoted special attention to knowl-edge transfer since the greatest...
Article
The studies of models for formulating business strategies that explicitly consider knowledge as the core resource are still insufficient. This paper analyses this issue by considering the particular case of computer service firms, which can be seen as Knowledge Intensive Business Services (KIBS) connecting the sources of technological innovation (i...
Article
Purpose The aim of the paper is to discuss the critical issues concerning the design and implementation of communities of practice (CoPs), that are increasingly being developed in global networked corporations to connect dispersed and (semi)autonomous units, departments, and working teams. Design/methodology/approach The paper explores, summarises...
Article
While many companies today are deeply investing in Knowledge Management (KM), they generally encounter substantial difficulties in measuring the value generated by those programmes. Actually, how KMrelated costs and benefits can be effectively measured is still a puzzling problem both at the conceptual and operational level. This is due to the subs...
Chapter
This chapter discusses the role of online knowledge mediator, an entity that occupies an intermediate position in a knowledge transfer/exchange between a source and a receiver, and whose task is to assist and facilitate the knowledge transfer process, when performed through the use of Internet-based technologies to a significant degree. In the pres...
Chapter
Since knowledge is increasingly regarded as the central source of competitive advantage, a “cognitive” interpretation of business activities becomes vital. With regard to this, the flourishing field of knowledge management (KM) provides useful insights into approaches to a systematic and explicit management of knowledge. Furthermore, the developmen...
Chapter
This chapter discusses the role of online knowledge mediator, an entity that occupies an intermediate position in a knowledge transfer/exchange between a source and a receiver, and whose task is to assist and facilitate the knowledge transfer process, when performed through the use of Internet-based technologies to a significant degree. In the pres...
Article
Recent times witness a wide diffusion of internally created Communities of Practice (CoPs), whose goal is to establish an environment that favours the circulation and diffusion of knowledge within a company and, by this way, improves its innovative potential and problem-solving capability. As a matter of fact, CoPs are now the norm more than the ex...
Chapter
Various initiatives, promoted by public and private organizations, attempt to overcome the difficulties hindering the actual use of Web technologies by small and medium-sized enterprises (SMEs). Among such initiatives, the design and implementation of industry portals are deemed to be an earlier step toward e-business by SMEs. There has been a prol...
Article
Full-text available
Since knowledge is increasingly regarded as the central source of competitive advantage, a “cognitive” interpretation of business activities becomes vital. With regard to this, the flourishing field of knowledge management (KM) provides useful insights into approaches to a systematic and explicit management of knowledge. Furthermore, the developmen...
Article
The models of the extended and virtual enterprise (EE/VE), that are increasingly attracting the attention of scholars and practitioners, represent new modalities of organisation of inter-firm relationships aimed to increase flexibility and responsiveness in a global competitive environment. The functioning of those structures has important implicat...
Chapter
The term online professional community (OPC) is employed here to identify groups of professionals sharing information and knowledge for business purposes by means of Internet-based technologies (see also Plant, 2004). It is not our aim to thoroughly discuss the concept of community, but since this term may be used with various shades of meaning, it...
Chapter
The term online professional community (OPC) is employed here to identify groups of professionals sharing information and knowledge for business purposes by means of Internet-based technologies (see also Plant, 2004). It is not our aim to thoroughly discuss the concept of community, but since this term may be used with various shades of meaning, it...
Article
It is widely recognised that Technology Transfer (TT) mainly involves the transmission of knowledge to implement and deploy any new technology. This is particularly the case of "soft" technologies, such as e-commerce, where the use of the technology is not predetermined by its physical features, but must be conceived according to the specific needs...
Article
The paper aims at investigating the interplay existing between Electronic Commerce (EC) technologies, knowledge and Knowledge Management (KM), an issue that has raised attention in the academic and professional literature in recent times. To this end, a careful examination of the logic and working mechanisms of MOMIS is conducted, a semi-automatic...
Article
The paper aims to explore the application of a knowledge-based approach for the practical understanding of the potential of Electronic Commerce (Ecom). It firstly discusses the main elements that should (or may) characterise a knowledge-based view of Ecom, based on the analysis of recent literature on knowledge management. Then, the application of...
Article
Full-text available
The paper focuses on the process of inter-organisational knowledge transfer and on the potential of Electronic Communication systems (ElCom). First, the different forms of knowledge exchanged by firms are classified. Then, different models are proposed of inter-organisational communication, in order to describe each particular kind of knowledge tra...
Article
Knowledge and knowledge management are increasingly coming to be recognized as a central issue in innovation studies. In considering the future prospects of electronic commerce, analysis of knowledge-flows occurring in its implementation and use may provide insights into the particular innovation process represented by such applications. Electronic...
Article
In management studies knowledge is increasingly recognised to be a primary source of firms' competitiveness. The creation, management, and transfer of knowledge are regarded as central issues by scholars and practitioners. In the process of knowledge transfer a vital role is also ascribed to computer and telecommunication systems. Based on recent t...
Article
Full-text available
After the good results achieved during the last decade, the Italian apparel industry is encountering new problems. On one side, changed customers' tastes and the crisis of the ‘griffe’ have contributed to heavily reduce the attractiveness of the ‘made in Italy’ label. On the other, the increasing globalisation and the growth of low wage competition...
Conference Paper
Summary form only given. In the light of considerations of quantitative methods for the analysis of technological innovation, the paper presents a critical review of the most prominent evaluation techniques aiming to assess their strengths and weaknesses when applied in the appraisal of new technologies. The result of the study is summarized in two...
Article
In traditional sectors, due to the strong incidence of labour costs, the progressive delocalization of manufacturing activities in low-wage countries has been typically considered unavoidable. However, this process appears to be very different at national, industrial, and also corporate level. Empirical studies are needed to investigate the existin...
Article
The growing interest in the mechanisms of technology transfer (TT) and the underlying factors derives from the fact that TT is widely recognised to be at the heart of the growth of productivity and competitiveness in many industries, especially those labelled as supplier-dominated. In this case, since it is a new process technology that has to be t...
Article
Full-text available
Deals with the problem of timing the adoption of a new technology. This is a very important question of strategy which directly affects the firm’s competitive capability and whose analysis cannot be adequately faced by conventional capital budgeting techniques. Aims to provide a procedure for deciding on the appropriate adoption time, which is base...
Article
Diffusion models represent an interesting approach to the study of technical change and evolutionary processes. In the business area many models based on the diffusion approach have been developed particularly in forecasting, as in new product analysis. Some authors have also used these models extensively in technological forecasting applications....
Article
Full-text available
Innovation networks are emerging as a solution that allows the firms to cope with the complexity and turbulence of today s technological and market environment. In a perspective of open innovation , the