Emmanuel Mkpojiogu

• Doctor of Philosophy
• Researcher at Northern University of Malaysia

Research studies show that there is an upsurge in the number of users surfing the Internet for online health related information. This increase in information seeking behavior on the Web gives rise to the need to ensure that Web based portals meet basic quality in use standards. The ISO/IEC 25010 standard was developed as a model for evaluating suc...

The introduction of smartphones with their accompanying capacity to access the Internet, changed the way the Internet is used. Many people now use mobile devices to browse the Web. However, the varying screen sizes of these devices portend some impact on their users’ experience, as the Web content on the devices vary in size and the navigation of p...

Much efforthas been devoted to evaluating the usability of web-based system. With the increase in the mobile-based applications coupled with the limitations and challenges of mobile devices, it becomes mandatory to evaluate the web-based systems in the context of smartphone usability. In addition, a number of international standards/models on usabi...

Customer satisfaction is the result of product quality and viability. The place of the perceived satisfaction of users/customers for a software product cannot be neglected especially in today competitive market environment as it drives the loyalty of customers and promotes high profitability and return on investment. Therefore understanding the imp...

Several software requirements elicitation techniques exist and are used in the elicitation of software requirements. However, most of the techniques are limited in that they are only effective in capturing the voice of the customer/user. They are not effective in capturing their mind. There are some kinds of requirements that stakeholders take for...

A literature content analysis strategy was used to synthesize extant literature sources to comprehend and capture the approaches to the design, evaluation and modeling of user experience. From the analysis, two main methods were identified for the UX research. These paradigms are holism and reductionism. The holist approach stresses on sense making...

The implementation of the Stimuli-Organism-Response (SOR) framework introduced by Mehrabian and Russell in 1974 is described in this paper. The framework as an environmental psychology framework specifies that the organism of a person who interacts with a specified external object is influenced by specified external environmental factors. These fac...

Despite Internet use rapidly accelerating in ASEAN countries, its penetration rate across member countries varies from 84.45% of the population in Singapore to roughly 21.87% in Laos. This digital divide portends profound consequences on the social-economic development of the region. Therefore, this article describes an Internet performance study c...

Big climate change data have become a pressing issue that organizations face with methods to analyze data generated from various data types. Moreover, storage, processing, and analysis of data generated from climate change activities are becoming very massive, and are challenging for the current algorithms to handle. Therefore, big data analytics m...

The outbreak of coronavirus (COVID-19) affected all aspects of human lives and forced closures of economic activities. Education sector swiftly migrated to online teaching and learning as lockdown containment measures forced academics and students to remote work arrangements. The purpose of this study is to explore the impact of emotional intellige...

In this paper a literature review strategy was utilized to assess the methods of evaluating UX longitudinally. The review revealed that studies on user experience evaluation over time are rare. This rareness is attributed to the cost involved in carrying out such studies. This research nonetheless suggests that lack of sufficient information and ad...

The purpose of this study was to conduct a literature review in order to gather material that would serve to underpin and support a link between UX requirements and psychological theories. In the paper, relevant sources from extant literature were accessed and synthesized. The outcome revealed that psychological theories support user experience nee...

To elicit and assess prior studies related to the dimensioning and modeling of user experience, this paper used a survey of literature technique. Despite the fact that there are various UX models, the review found that none of them is sufficiently complete for holistic user experience design and evaluation. In addition, the research discovered 10 m...

This study used a literature review technique to acquire a better grasp of the available literatures on user experience modeling. The findings support a 3-factor user experience (UX) paradigm, which includes expected monovalent ergonomic, expected bivalent hedonomic, and unexpected monovalent hedonomic qualities, according to the findings. These at...

Massive data are generated by social media users including posts, tweets, images, and videos. Getting valuable information from this big data is a significant, challenging, and interesting issue in the text mining domain. Twitter data are analyzed with text mining techniques to discover society agenda, trends, user behaviors, and feelings. Text ana...

This study looked into extant literature to elicit a mapping relationship for the affective component of Bloom’s learning taxonomy and a theoretical affective model for the design and evaluation of the affective experiences of users of and learners on learning management system (LMS) platforms. The study found that no prior affective model exists s...

This paper attempts to find out the available dimensions of user experience models in extant literature. The study observed that there are numerous user experience models with a number of dimensions. This notwithstanding, there appears to be no concord among practitioners and researchers on the dimensioning of UX models. The reason for the lack of...

This paper used a literature review strategy to investigate the approaches used in building user experience (UX) models and in evaluating UX over time. The paper reports that there is no uniform and consensus approach in the strategies used in developing user experience models and in evaluating UX over time. Researchers adopt divergent ways in buil...

This paper utilized a literature survey method to find out the quality attributes (or design factors) that impact on or contribute to user experience in extant literature. The results indicate that there are ten dimensions that model UX. Each of these dimensions has associated quality attributes that contribute to it and influence the UX of interac...

This systematic literature review was set out to review available literature on autism spectrum disorder and educational mobile apps with the aim of investigating available educational mobile app and how teachers can utilize these apps in assisting autistic children in acquiring language and communication skills. In order to achieve the aim of the...

There are several literatures pertaining to the self-efficacy of student , and educational mobile apps, but no work has been done yet on the improving the academic self-efficacy of students using mobile educational apps. This study therefore employed systematic review methodology to ascertain the factors necessary to be considered while using educa...

Although, there are several literatures pertaining to the security issues in the use of mobile apps, these literatures do not sufficiently address issues about the security challenges in the use of mobile educational app. Hence, this work attempts to review the available literatures with the aim of capturing the security issues in the use of mobile...

This study assessed the instrumentality of Touch ’n Go eWallet mobile app at selected areas in University Malaysia Perlis (UniMAP) and Politeknik Tuanku Syed Sirajuddin (PTSS) Perlis, Malaysia, in July and August 2019. Fifteen staff from the two institutions was selected as participants. The purpose of the test was to assess the usability of the ap...

This study utilized a literature review strategy to examine prior literature pertaining to the frameworks concerning how to minimize users' pain and maximize their pleasure while interacting with the designs of interactive products. The findings of the study reveal that several such frameworks are in existence and are mainly in other domains differ...

In this study an investigation was conducted to ascertain the possibility of conceptualizing and developing a native user experience psychomotor model for the design and evaluation of the experiences of learning management systems (LMSs) users. The paper found that no previous model of this kind is in existence. Sequel to this discovery, a conce...

This paper used literature mapping and review protocol to examine associated literature sources with possible relationships that offers hints for the conceptualization of a UX cognitive model for the design and evaluation of learning management system (LMS) products. The mapping review revealed that the cognitive aspects of Bloom’s learning taxonom...

Nowadays, cloud computing serves as an important factor in advanced software for storage and transferring large data. Cloud-based service providers provide software to their users to improve their lot, while consumers prefer to reduce their costs. The cloud is accomplished by inter-networking technology and is enduring from all the bugs that impact...

Internet of Things (IoT) provides a platform for communicate seamlessly within a smart environment. It enables a convenient sharing of information across platforms. In addition, wireless technologies and the opportunities offered by the Internet technology place IoT as the next revolutionary technology. IoT provides several benefits for a smart cam...

The paper examined the use of mobile educational applications to foster work and play in learning. Three research questions were asked to guide the study. Fifty (50) articles pertaining to the use of mobile educational applications in classrooms were downloaded. Out of all these papers, thirty-five (35) relevant articles were selected for review af...

This paper utilized a literature survey method to review prior literature and to provide support for the modeling of a theoretical interactive games experience model (GXM) for the design and evaluation of the games experience of gamified apps players over time. The outcome of the survey indicates that though there are several games experience model...

Designing software systems without considering the usability of such systems is tantamount to designing a poor quality product. There is the need to assess the usability of software systems under development (formative usability) and the already built software systems (summative usability). Formative usability helps in eliciting issues and problems...

The purpose of this research was to carry out a comparative evaluation of the UX of WhatsApp Messenger on iPhone X and Samsung S9 Plus mobile platforms. Apple Inc. and Samsung are the world's major producers of smartphones and over the years, improvements have been made to the products of these companies leaving a more or less constant back and for...

The production of mobile educational applications has made it possible for teachers to gain more insight on their various domains. The educational system around the world has gone through a lot of changes within the last decade. These changes undoubtedly, are made possible by the numerous mobile educational applications which are used to enhance te...

Modeling user experience (UX) is vital in properly understanding all its facets and to deconstruct user experience for the purpose of design, measurement and evaluation. A cursory examination of prior UX models indicates issues worthy of note. Sequel to this, this paper reveals the absence of the parameters of time and context of interaction in the...

In this study, the researchers evaluated the perceived mobile utilitarian experience of the Daylio-mood tracker app using a post-interaction questionnaire. The post-interaction questionnaire is based on four utilitarian factors that were adopted from prior studies. The evaluation was carried out with 14 respondents that comprised both staff and stu...

Golden Screen Cinemas Sdn Bhd formerly known as GSC or GSC Cinemas is one of the major cinema chains in Malaysia. It provides an online ticketing system where customers are able to purchase movie tickets through mobile app. This study was geared towards testing the ergonomics of the GSC Cinemas app. Twenty respondents were chosen to participate in...

The study compares the quality of service performance of iPhone X and Samsung S9 Plus smartphones on WhatsApp Messenger platform. There is a growing debate over the performance of Apple Inc. and Samsung related products. This paper does performance with the use of WhatsApp messenger as a common app that runs on both devices to ascertain the way the...

This study conscripted 14 participants to examine the effectiveness, efficiency and reliability-in-use of a mood tracker app. A usability laboratory protocol was utilized to elicit task completion (success) rate, task completion time, and task error metrics with which to measure effectiveness, efficiency and reliability-in-use of the Daylio app res...

This research reports on the study conducted to capture users' perception on the pragmatic comfort of a mobile eWallet application commonly used in Malaysia, Touch 'n Go eWallet app, The evaluation was carried out in Universiti Malaysia Perlis (UniMAP) and Politeknik Tuanku Syed Sirajuddin (PTSS), Perlis, Malaysia. Fifteen staffers were recruited a...

This study reports on the implementation of a web-based data archival management system. Informed and vital decisions are made on the basis of the information that is available to either individuals or organizations. Since information is important, it is needful to achieve and manage them properly for ease of their retrieval when needed. Nonetheles...

In this paper, we present the results of a comparative evaluation of the performance of the Players Unknown Battleground (PUBG) Mobile app on iPhone X and Samsung S9 Plus smartphones. The outcome indicates that Samsung S9 Plus performed better than iPhone X as perceived by players of the PUBG mobile game. This finding suggests that the quality of i...

Information is an integral part of any person's or organisation's life as important decisions are made based on them. As such there is a need to properly store/achieve, manage and easily retrieve important and sensitive information when necessary. However, the use of papers and manually sorting, storing, searching, retrieving and moving files is te...

Internet of Things (IoT) is widely utilized in many sectors like agriculture, smart cities, waste management, climate information, smart networks, etc. In this paper, reducing the sensors energy utilization in the IoT network that will help to maximize the system life span is argued. In order to find out the energy consumption in the IoT network, t...

An experiment is identified and analyzed to study the multi-path transmission of ultra-wideband (UWB) chaotic microwave array radio pulses through a wireless network within buildings. The limitations imposed on chaotic radio pulses by multipath propagation are defined on the connection margin of UWB communication lines.

Global bicycle sharing platform offers commuters an accessible, convenient and eco-friendly alternative mode of transport. The study reports on the users' perception about the mobile usability of oBike, a global bicycle sharing platform. Fifteen participants were recruited for the study. The study outcome reveals that most of the participants found...

Mobility is the trend right now. It is transforming the user experience from the confines of the desk to the convenience of anytime-anywhere. MyEG Services Berhad ("MYEG") is a concessionaire for Malaysian Electronic Government ("E-Government") MSC Flagship Application. MYEG builds, operates and owns the electronic channel that delivers services fr...

This research report provides an intuitive insight into the design goals, practice values and the motivations why practitioners involved in a community of practice are motivated to practice user experience design in industry. A survey approach with instrument having closed ended questions was utilized. The results indicated that the practitioners'...

This study reports on the research involving the use of a participant observation approach to understand the characteristics of UX Malaysia, a community of practice for user experience design (UXD). This qualitative approach provides insight into the behaviour, characteristics and attitude of the members of the community of practice which they may...

Mobile governance enables citizens to comfortably do business with government anywhere, any time. This provides an enriching experience to users as they use these platforms in their convenience and with comfort. MyEG Services Berhad ("MyEG") is a concessionaire for Malaysian Electronic-Government ("E-Government") MSC Flagship Application. MyEG mana...

This study reports on the evaluation carried out on a mobile navigation application using 10 participants (all students) from the Universiti Utara Malaysia (UUM) to determine the comfort of use of the application. After exposing the application to the participants via a number of tasks, these participants were administered a post-test questionnaire...

Achk.biz is a mobile print shop and design shopping application popular among South East Asian users. The application facilitates online and mobile buying and selling. As this is an application widely used by mobile shoppers, it is thenceforth important to ascertain its mobile usability in order to know if there are issues that need enhancement. A...

Software products have quality features that positively improve their performance and other related qualities. The performance of these qualities with regard to how users, clients and customers are satisfied and comfortable, defines the overall observed software product’s quality. This paper attempts to ascertain the effect of perceived importance...

The study carried out the usability testing of a GPS route and navigation application (Street View HD app) in Universiti Utara Malaysia (UUM) environments with a total of 10 test users. The usability of the application was captured by observation. The results showed that the application was effective and efficient. However, a close look at the erro...

This study proposes a current state analysis framework for the understanding and evaluation of the user experience design (UXD) practice in industry.In this study, using PAR and grounded theory, an evaluation framework was developed to assess the UXD practice in industry. The study was conducted among a UXD community of practice, UX Malaysia. The p...

A perceived usability assessment was conducted on Flipboard mobile application, a mobile news magazine application with 13 students from the Universiti Urara Malaysia to assess the comfort in use of the app. In this study, the researchers evaluated the users' reactions to the mobile application using a post-test survey carried out after the study p...

Agile software development methodology (ASDM) has become a more popular development method for software development, especially for web and startup companies. It has also been characterized differently from plan-based methodologies mainly because of its focus on adapting to change and delivering products of high quality through simple work processe...

The quality level of software requirements artifacts depends on how adequate esuch artifacts are read. Several reading techniques exist and the most frequently used is the checklist reading technique. Though checklist is an improvement over the ad hoc approach, it is however, laden with some setbacks that impacts on its usability and efficacy. It p...

This study assesses the level of the knowledge of human-computer interaction (HCI) and user experience design (UXD) in a developing country like Malaysia. This assessment was done based on an analysis carried out from the characteristics of attendees of an HCI-focused conference held in Malaysia. The study observed among others that attendance by p...

An exploratory research was carried to assess the state of user experience design (UXD) practice in Malaysia. The study was conducted among those who had attended human-computer interaction (HCI) or any design-related courses at university. Despite the fact that most studies target at HCI practitioners were conducted through surveys at annual confe...

A field study was carried out to find out the state of user experience design (UXD) practice in Malaysia. The field approach employed was an in-situ interview approach. Two companies were involved in the study. Three participants were interviewed, with two from company A and one from company B. The results of the study reveal low user experience aw...

In this study, the researchers' participated in the user experience design (UXD) community's events and programmes, and several constraints were identified. Participatory action research (PAR) allowed the researchers to contribute, either directly or indirectly, towards solving problems during the study. The participatory research itself gauged fun...

In this study, the researchers evaluated the effectiveness and efficiency of the Flipboard app, a news magazine application. The usability of Flipboard app was tested by observation. 11 participants (all students of Universiti Utara Malaysia (UUM)), were conscripted for the usability test. The result indicated that all participants completed task 1...

A survey was conducted among a community of practice for user experience design (UXD) in Malaysia with instrument consisting of open ended questions. The study elicited the frustration factors that are constraints to the practice of UXD in Malaysia. These factors were classified as taxonomies using grounded theory approach. The result revealed the...

An on-site interview was carried out to provide an industry based assessment of the user experience design (UXD) practice in Malaysia. The result revealed great insight into the profile, knowledge, design practices, motivations and constraints of the community of UXD practice in Malaysia.

A focus group assessment was carried out to assess the participants’ knowledge of user experience (UX) and their motivations for attending a UX community of practice. The outcome reveals valuable insights. The study revealed participants knowledge and misconceptions about UX and the penetration of UX in industry in terms of the number of emerging U...

This research used an interventionist participatory action research approach to bridge the gap between industry and academics and to cross pollinate ideas between practitioners and researchers. The aim was to integrate practicing user experience design (UXD) professionals with students and academics in the universities. The results of the study sho...

A user experience evaluation was carried on Word Mania mobile app. Word Mania is fun educational games app for children. Fun Tookit v3, a survey instrument developed to assist researchers in acquiring the opinions about technology (web or app) from children was used for data capture. The purpose of the toolkit is to generate the perception of kids...

This study presents the results on the usability testing done on Golden Screen Cinema (GSC) mobile application at two sites: Polytechnic Balik Pulau, Penang and Poly-Tech College Mara (KPTM) Alor Setar, Kedah. The purpose of the testing was to elicit the overall reactions of users to the GSC mobile application with respect to the user interface, te...

The purpose of this study is to present the report of the evaluation of a mobile print shop and design shopping application (Achik.biz). Following a dearth of studies on the usability of mobile print shop and design shopping application, a study was conducted to evaluate the Achik.biz application. Heuristic methodology was used in the evaluation. T...

A subjective usability evaluation was carried out on a mobile cinema application (GSC mobile cinema application) to evaluate the satisfaction and experience of its users. The evaluation was done in two areas: Politeknik Balik Pulau, Pulau Pi-nang and Kolej Poly-Tech Mara (KPTM) Alor Setar, Kedah. The rationale for the assessment was to evaluate the...

This study reviews the methods used in investigating user centred design (UCD) practice in industry as well as the constraints to the practice of UCD and user experience design (UXD) in industry using systematic literature review approach. Thirty-five high profile papers were reviewed and the result showed that among others, low-profile usability p...

In this study, netnography, an ethnography method used to study communities on the Internet was employed. It adapted common ethnographic participant-observation procedures such as making a cultural entrée, gathering and analysing data, ensuring trustworthy interpretation, conducting membership checks and conducting ethical research in computer-medi...

One of the most trending and current technological innovations in mobile commerce today is mobile banking or m-banking for short. Notably, the ever growing market for mobile phone have led to a consequent parallel mounting opportunities for the growth and saturation of m-banking enterprises with lots of accruing business dividends following. This n...

Software products have quality elements (features) that enhance their perceived quality. The performance of these quality elements with respect to how users, clients and customers are satisfied,determines the overall perceived quality of the product. In this study, an attempt was made to determine the impact of perceived importance of software feat...

This paper reports the results of a mobile usability test evaluation of an online shopping app, mudah.my mobile app with regard to its efficiency, effectiveness, and satisfaction. Ten (10) participants were purposively sampled and recruited for the study. These participants performed five tasks on the app’s interface. A summative usability assessm...

In everyday life, security has become a wide necessity. The most obligatory security of all is data security. Data is opened to high potential risks in our system. We adopt various methods for various security reasons. Now we all depend on the security and storage cloud platform, but even it is vulnerable to different threats. The cloud data is not...

Virtual Learning Environment (VLE) Frog is a web-based learning system that duplicates real-world learning by integrating virtual equivalents of conventional concepts of education. With this system, teachers can assign, test, and mark lessons virtually, while students can submit homework and view their marks online. In this context, teachers give i...

An interruption detection scheme is programming that screens for noxious exercises that are gone to take or blue pencil information or debasing system conventions a lonely or a system of PCs. Most procedures used as part of the current scheme for the identification of interruptions are not prepared to handle the vibrant and complicated nature of di...

A mobile usability assessment of Carousell application was conducted with students from Universiti Utara Malaysia, UUM. Carousell is a mobile shopping app that is used widely. The outcome of the evaluation shows that the application was perceived usable by the study participants. The result provides a positive feedback and showed that the mobile sh...

This study attempts to evaluate the mobile usability of a Car Grab application. This car Grab application is prominently used in South East Asia to assist commuters seeking for transportation services. The usability evaluation was carried out at Universiti Utara Malysia, UUM, using 20 student participants as users. The results of the evaluation sho...

UUM Mobile for Students (MFS) app is an application meant to assist Universiti Utara Malaysia’s students to have easy access to their personal information and to communicate with one another. This app has not been formally evaluated for usability. This study therefore attempts to evaluate the mobile usability of this application on two mobile platf...

The accelerated development of new technology, particularly on mobile application has increased teacher’s responsibility as a learning facilitator. Since technology is improving, many applications keep on coming into the market to fulfill user demands. Mobile learning application is very useful in enriching the mobile learning experience of childre...

Customer satisfaction is highly associated with product quality. It is thus a proxy for the perceived quality of software products. It is a good quality indicator for proposed software products. The place of the perceived satisfaction of users or customers as a reflection or indicator of their perception of the quality of software product cannot be...

The introduction and rapid growth of mobile learning applications (m-learning apps) has improved the role of teachers in facilitating the learning process especially among children. The learning experiences of children are enhanced and enriched with the use of m-learning apps for children. There are several m-learning apps developed for children in...

The paper examined the role of website pleasure on customers' retention. It dealt thoroughly with the concept of website and customers' satisfaction. The work reviewed a good number of studies from other sources based on the topic. The work went further to assess the measurement of customer retention, distinguishing between behavioural intention an...

Despite the way that the electronic advances have experienced rapid improvements beginning late, PDAs, for example, telephones are still similarly weak rather than work zones as for computational limit, aggregating and so forth, and are not set up to meet the expanding requests from adaptable clients. By joining versatile figuring and passed on enr...

This paper reports on the usability evaluation of themobile application Print Shop Bookingand Design (PSBD).The usability evaluation method adopted was heuristic evaluation. Three(3) usability experts were employed in this evaluation study. The result of the evaluation study revealed that the application is not easy to use as has been observed by t...

This study assesses the usability of a mobile car Grab application. Since the app is still new in Malaysia and no UX test implemented before, this paper will explore the UX assessment on GRAB Malaysia, particularly in Kedah state. Twenty participants from Universiti Utara Malaysia were recruited for the study. The results of the study show that the...

This study presents the usability evaluation of a mobile print shop and design shopping application. The study was conducted using usability testing methodology to measure the effectiveness, efficiency and satisfaction of the application. Ten (10) test participants were arbitrarily selected. Some of the participants were either novices or had some...

This paper presents a report on the usability evaluation of UUM mobile for students (MFS). A usability testing was conducted using participants from Universiti Utara Malaysia, UUM. Twenty (20) participants were conscripted for the study and were divided into two group based on the mobile platforms. Two mobile platforms: IOS and Android were used. T...

A mobile usability assessment was conducted to assess the usability of an m-shopping application. The evaluation was conducted using 20 users with 10 participants assuming the role of a seller and the other 10 assuming the role of a buyer. All participants were from Universiti Utara Malaysia, UUM. The outcome reveals quite a number of issues impedi...

There are several literatures pertaining to the application of information technology in Nigerian libraries, however, these literatures do not sufficiently address issues about the application of information technology in Nigerian libraries. Hence, this work attempts to review the available literatures with the aim of capturing these applications....

The introduction of Automated Teller Machine (ATM) by the banking sector has tremendously revolutionized the effectiveness of services rendered by financial institutions in Nigeria. In an attempt to make financial transactions more effective and convenient, Nigerian banks have aggressively promoted the use of ATM cards. The users of ATM have differ...

The upsurge in the use of mobile devices worldwide has led to an increasing number of mobile apps developed and available in the market today. This makes the mobile usability of these apps an important issue to consider. This study evaluates the mobile usability of Amila Pregnancy app, a mobile assistive app for pregnant women and expectant mothers...

In recent years, there is a tremendous proliferation and growth in the development of mobile applications. An important aspect in the advancement of this technology is the usability evaluation of these mobile applications. In this study, a laboratory-based mobile usability assessment was conducted on the Amazon Kindle e-book reader app using 15 use...

Nowadays the online market has been a recent trend all over the world. They provide all products and services to all people. These products and services are greatly trusted with the help of reviews on sites. From software applications to hardware products everything has their own review. Some of the product creators modify the ratings by giving fal...

One of the most trending and current technological innovations in mobile commerce today is mobile banking (m-banking). Notably, the ever growing market for mobile phone has led to a consequent parallel mounting opportunities for the growth and saturation of m-banking enterprises with lots of accruing business dividends following. This notwithstandi...

Agile software development methodology (ASDM) has become a more popular development method for software development, especially for startup companies. Agile adoption is a complex task that is dependent on several factors which are often tailored to be integrated into existing processes. Not all agile processes and practices are suitable for small-s...