Emma ZijlstraUniversity of Groningen | RUG · University Medical Center Groningen (UMCG)
Master of Science
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
Citations since 2017
7 Research Items
My name is Emma Zijlstra and currently I'm a PhD student working at the University Medical Center of Groningen and Hanze University of Applied Sciences and I expect to finish my PhD in 2017. My research focus on 'Hospitality in Hospitals' and emphasizes on the influence of the built environment on human behavior related to satisfaction and human well-being.
Skills and Expertise
May 2013 - present
University of Groningen, Hanze University of Applied Sciences
- PhD Student
Purpose As hospitals are now being designed with an increasing number of single rooms or cubicles, the individual preference of patients with respect to social contact is of great interest. The purpose of this study is to gain a better understanding of the experience of patients in an outpatient infusion center. Design/methodology/approach A total...
Background and aim-Patients undergo one or more medical interventions in a hospital. In the hospital, patients are surrounded by spaces and services. The output in a hospital is the patients' outcome. To gain understanding about a holistic experience of patients, we assessed the experience and well-being of patients at specific focal points of the...
Noise is a common problem in hospitals, and it is known that social behavior can influence sound levels. The aim of this naturally-occurring field experiment was to assess the influence of a non-talking rule on the actual sound level and perception of patients in an outpatient infusion center. In a quasi-randomized trial two conditions were compare...
A growing body of evidence indicates that natural environments can positively influence people. This study investigated whether the use of motion nature projection in computed tomography (CT) imaging rooms is effective in mitigating psycho-physiological anxiety (vs. no intervention) using a quasi-randomized experiment (N = 97). Perceived anxiety an...
The aim of this age-simulation field experiment was to assess the influence of route complexity and physical ageing on wayfinding. Seventy-five people (aged 18–28) performed a total of 108 wayfinding tasks (i.e., 42 participants performed two wayfinding tasks and 33 performed one wayfinding task), of which 59 tasks were performed wearing gerontolog...
Purpose-Due to an increasing demand for care delivery and emerging new health care technologies facility managers are frequently confronted with changing spatial demands of end-users. The purpose of this study is to explore if facilities planning at a diagnostic outpatient clinic can increase the level of space utilization and the speed of care del...
Purpose The purpose of this study is to explore the influence of an office canteen layout on operations, specifically on customer behaviour before checkout, waiting times, and congestion. Design/methodology/approach The current study was made in the context of discovery and exemplification. The sample was not randomly obtained: the method of recru...