Elsa Cardoso

• PhD in Information Sciences and Technology, MSc in Computer Science Engineering, and BSc in Electrical and Computer Engineering (Control and Robotics)
• Professor (Associate) at Iscte – University Institute of Lisbon

This article addresses the complex challenges that public organizations face in designing, implementing, and evaluating their strategies, where public interest and regulatory compliance often intertwine with strategic objectives. This research investigates the application of ontologies in the field of public sector strategy management to enhance th...

The Balanced Scorecard, developed in 1992 by Kaplan and Norton, has evolved into a communication and strategy execution system widely adopted by organizations across various industries. This article explores the use of an ontology to bridge the gap between strategy management and data within the Balanced Scorecard framework. The Balanced Scorecard...

Technology has revolutionized the education system. Many tools such as Learning Management Systems (LMS) were developed to enhance the learning process. With this new technology, teachers and universities can explore options otherwise difficult to implement. Keeping students engaged is one of the biggest challenges that educational institutions fac...

Social media platforms offer cost-effective digital marketing opportunities to monitor the market, create user communities, and spread positive opinions. They allow companies with fewer budgets, like startups, to achieve their goals and grow. In fact, studies found that startups with active engagement on those platforms have a higher chance of succ...

Social media platforms offer cost-effective digital marketing opportunities to monitor the market, create user communities, and spread positive opinions. They allow companies with fewer budgets, like startups, to achieve their goals and grow.In fact, studies found that startups with active engagement on those platforms have a higher chance of succe...

Online commerce has been growing rapidly in an increasingly digital world, and gamification, the practice of designing games in a context outside the industry itself, can be an effective strategy to stimulate consumer engagement and conversion rate. This paper describes the design process involved in introducing gamification into an online shop tha...

Explainable Artificial Intelligence (XAI) is a growing area of research that aims to improve the interpretability of the not-so-informative black-box models. However, it is currently difficult to categorize an existing method in terms of its intrinsic characteristics and explainability. We provide a new unified yet simple taxonomy for the categoriz...

Higher education students and teachers lack the necessary information to monitor and analyse student performance with respect to the learning experience and autonomous work during the semester. This research is based on the need for continuous improvement of student learning monitoring for students and teachers. It aims to combine ontologies with a...

The Portuguese Foundation for Science and Technology (FCT) has endorsed Plan-S since early 2021 and it is working towards implementing its obligations. To ensure an effective fulfillment of its open science policies, FCT is implementing a new monitoring and compliance tool, that will enforce the compliance with Plan-S as well as the new FCT's open...

Semantic Web (SW) techniques, such as ontologies, are used in Information Systems (IS) to cope with the growing need for sharing and reusing data and knowledge in various research areas. Despite the increasing emphasis on unstructured data analysis in IS, structured data and its analysis remain critical for organizational performance management. Th...

Rising competition in the retail and hospitality sectors, especially in densely populated and touristic destinations is a growing concern for many business owners, who wish to deliver their brand communication strategy to the target audience. Many of these businesses rely on word-of-mouth marketing, delivering business cards to customers. Furthermo...

Business Intelligence and Analytics (BIA) systems play an essential role in organizations, providing actionable insights that enable business users to make more informed, data-driven decisions. However, many Higher Education (HE) institutions do not have accessible and usable models to guide them through the incremental development of BIA solutions...

Maturity models of Business Intelligence and Analytics (BIA) have been previously used to assess BIA development progress in organizations in many sectors, such as healthcare and business. However, there is a lack of studies reporting up-to-date knowledge on applying maturity assessment in Higher Education Institutions (HEI). It remains unclear pre...

The protection of critical engineering infrastructures is vital to today’s society, not only to ensure the maintenance of their services (e.g., water supply, energy production, transport), but also to avoid large-scale disasters. Therefore, technical and financial efforts are being continuously made to improve the safety control of large civil engi...

The application of gamification techniques in higher education can be challenging. At times it is easy to lose focus and we can no longer explain the connections between players’ motivation and the several elements of the game. This study focused on the application of the MDA framework (Mechanics, Dynamics and Aesthetics) to the platform Learning S...

This chapter details how Big Data can be used and implemented in networking and computing infrastructures. Specifically, it addresses three main aspects: the timely extraction of relevant knowledge from heterogeneous, and very often unstructured large data sources; the enhancement on the performance of processing and networking (cloud) infrastructu...

Learning Analytics (LA) is a recent research field, in which Business Intelligence and Analytics techniques are applied to learners and their contexts, with the purpose of acquiring a greater insight about the entire learning process (including outcomes). In this talk, we explore the LA landscape, delving into the definitions, techniques, challenge...

Welcome to the 3rd Educational Knowledge Management (EKM) workshop, which takes place at the WWW18 conference, in Lyon, France. The first edition was in 2014 in conjunction with the International Conference on Knowledge Engineering and Knowledge Management (EKAW), which was held in Linköping, Sweden, and the second one with EKAW 2016, in Bologna, I...

Este estudo visa analisar as reformas ocorridas no Sistema Nacional de Saúde (SNS) do Reino Unido de forma a responder às seguintes questões de investigação: (i) Como evoluiu o SNS Britânico ao longo das duas últimas décadas?; e (ii) Quais os sistemas de financiamento adotados para reembolsar os serviços prestados pelos hospitais públicos e qual o...

Health-related data include not only the patient’s personal information, but also specific information about the patient health problems, supplementary diagnostic examination results, and much more. All this information is extremely sensitive and should only be accessed by the proper entities and actors, for special specific purposes. Described her...

This paper presents the Learning Scorecard (LS), a platform that enables students to monitor their learning progress in a Higher Education course during the semester, generating the data that will also support the ongoing supervision of the class performance by the course coordinator. The LS uses gamification techniques to increase student engageme...

This chapter details how Big Data can be used and implemented in networking and computing infrastructures. Specifically, it addresses three main aspects: the timely extraction of relevant knowledge from heterogeneous, and very often unstructured large data sources, the enhancement on the performance of processing and networking (cloud) infrastructu...

This chapter details how Big Data can be used and implemented in networking and computing infrastructures. Specifically, it addresses three main aspects: the timely extraction of relevant knowledge from heterogeneous, and very often unstructured large data sources; the enhancement on the performance of processing and networking (cloud) infrastructu...

Maturity assessments of business processes and capabilities are powerful tools for organizational improvement. Business process modelling is a key activity in the assessment of organizational maturity and capability of processes. How-ever, the resulting models are complex and can often not be communicated successfully to the organizational stakehol...

While Digital Preservation is making progress in terms of tool development, progressive establishment of standards and increasing activity in user communities, there is a lack of approaches to systematically assessing, comparing and improving how organizations go about achieving their preservation goals. This currently presents a challenge to many...

Business intelligence (BI) encompasses a broad category of applications and technologies for gathering, storing, analyzing, sharing and providing access to data to help enterprise users make better business decisions. Nowadays, the value of BI is perceived as more than information dissemination or tactical responses to information requests from ind...

A estratégia constitui um componente intangível e inseparável do comportamento de uma organização, presente na condução das suas atividades, de forma explícita ou implícita, quer as organizações sejam do tipo civil, militar, públicas, privadas, com ou sem fins lucrativos. O conceito de estratégia organizacional não teve nem tem uma definição comumm...

A implementação do quadro de referência ITIL (IT Infrastructure Library™) no contexto académico é já uma realidade em alguns países, nomeadamente no Reino Unido e nos EUA. Este artigo apresenta a sua aplicação à gestão dos sistemas de informação e tecnologias da informação de uma universidade portuguesa: o ISCTE – Instituto Universitário de Lisboa...

In this paper we will describe a national perspective on the achievements of the Bologna Process in Portugal regarding the academic years of 2006/2007 and 2007/2008, and detail the approach followed at the Lisbon University Institute (ISCTE-IUL). The main objective of the paper is to describe the joint initiative that has been developed at ISCTE-IU...

1.1. Background The implementation of the Bologna process for European Higher Education is driving Universities to adjust their positions and strategies in view of increasing competition and globalization. Education providers are challenged to improve both their strategic management and institutional quality assurance systems. We have been working...

The success of service providers in the competitive communications market of the future will be determined by the efficiency with which services are developed, and the quality levels at which services are provided. A service creation environment (SCE) should provide the service developer with solutions to these problems. In this paper we present tw...

This article describes the Decision Support System (DSS) for Academic Information being developed at Instituto Superior Técnico, the Engineering School of the Technical University of Lisbon. In Portuguese, this project has been given the acronym SADIA (Sistema de Apoio à Decisão da Informação Académica). This paper focuses on the early phases of th...

In a competitive market for the creation of complex distributed services, time to market, development cost, maintenance and flexibility are key issues. Optimizing the development process is very much a matter of optimizing the technologies used during service creation. This paper reports on the experience gained in the Service Creation projects SCR...

The success of service providers in the competitive communications market of the future will be determined by the efficiency with which services are developed, and the quality levels at which services are provided. A service creation environment (SCE) should provide the service developer with solutions to these problems. In this paper we present tw...

Resumo O processo de Bolonha revela-se hoje como o maior desafio proposto à sociedade académica, dado que obriga a um repensar de estratégias e opções tomadas no passado. O objectivo é tornar possível a mobilidade entre instituições, quer dentro do nosso País, quer dentro do espaço Europeu. Este desafio traduz-se no objectivo de garantir que em cic...

This paper describes the use of the Balanced Scorecard (BSC) as a strategic management system for the performance management of Higher Education (HE) degrees, enabling the different stakeholders to effectively execute and monitor the strategy outlined for the degree, involving them into a culture of "strategy and quality awareness". The BSC is a co...