Ella Glikson

Ella Glikson
Bar Ilan University | BIU · Graduate School of Business Administration

PhD
Impacts of AI-mediated communication on perceptions and interpretations

About

25
Publications
28,451
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
625
Citations
Introduction
I'm a Lecturer (Assistant Professor) at Graduate School of Business Administration in Bar Ilan University. I study geographically dispersed virtual teams, and am very interested in the factors that may facilitate teamwork, such as understanding team collective intelligence, team communication, team members cultural differences and the technology used by a team. Especially I'm interested in the way AI-based technology may change teamwork, influencing team cognitive and psychological processes.
Education
October 2007 - July 2010
Technion - Israel Institute of Technology
Field of study
  • Behavioral Sciences

Publications

Publications (25)
Article
Full-text available
Taking a constructivist, collaborative experiential learning approach to education and training of global managers, we designed an on-line, 4-week virtual multicultural team project and tested its effect on the development of management students’ cultural intelligence, global identity, and local identity. The total sample of 1221 graduate managemen...
Article
Full-text available
Norms for displaying emotions influence how individuals express their feelings and interpret the emotional expressions of others. Prior research found cross-cultural variation of emotion display norms, but primarily examined face-to-face communication and culturally homogeneous contexts. This study examined perceived emotion display norms for virtu...
Article
Focusing on the micro-dynamics of intercultural communication in global virtual teams, we hypothesize that relationally-oriented content, communicated in the first message, and exchanged in the early stage of team formation, facilitates the emergence of psychologically safe communication climate, which in turn improves team performance. We test our...
Article
Full-text available
Artificial Intelligence (AI) characterizes a new generation of technologies capable of interacting with the environment and aiming to simulate human intelligence. The success of integrating AI into organizations critically depends on workers’ trust in AI technology. This review explains how AI differs from other technologies and presents the existi...
Article
Work-from-home and remote work arrangements are increasingly common. As a result, much business communication is taking place via computer-mediated means. In two experiments, the effect of emojis in business email is explored: their effect on perceptions of the leader who sends the email, perceptions of the email itself, and the email within the co...
Article
Full-text available
Recent investigations have supported the safety and benefits of discharging women on the same day following a minimally invasive hysterectomy (MIH) for both benign and malignant indications. Not all eligible candidates for same-day discharge (SDD) are discharged the same day, and patients undergoing an MIH for malignant indications have decreased t...
Article
Full-text available
Introduction: Reducing aggressive tendencies among care receivers in the emergency department has great economic and psychological benefits for care receivers, staff, and health care organizations. In a study conducted in a large multicultural hospital emergency department, we examined how cultural factors relating to ethnicity interact to enhance...
Article
Full-text available
Despite the immense influence of machine translation (MT) on cross-cultural communication worldwide, little is known about end users’ predispositions toward MT. Our online experiment ( N = 284) compares people’s perceptions of MT and human translation in an ethically charged situation, in which the translation serves an immigrant worker in an inter...
Article
Full-text available
The shift to working from home, which has intensified due to Covid-19, increased our reliance on communication technology and the need to communicate effectively via computer-mediated communication and especially via text. Paralinguistic cues, such as repeated punctuation, are used to compensate for the lack of non-verbal cues in text-based formats...
Article
Globally distributed multinational virtual teams (MNVTs) are increasingly prevalent. To better understand communication in MNVTs, we explored the effects of using verbal and written synchronous communication media under different levels of English Language Proficiency (ELP) diversity. The results of data collected from 45 MNVTs, composed of MBA stu...
Article
Artificial Intelligence (AI) characterizes a new generation of technologies capable of interacting with the environment and aiming to simulate human intelligence. The success of integrating AI into organizations critically depends on workers’ trust in AI technology. This review explains how AI differs from other technologies and presents the existi...
Conference Paper
As emojis are being increasingly integrated into email systems, including those used in workplace communications, their role in the workplace context requires further investigation. In the current research, the effect of emojis in workplace emails is assessed from the perspective of a subordinate reading an email from a manager that either includes...
Article
Full-text available
Management of effort is one of the biggest challenges in any team, and is particularly difficult in distributed teams, where behavior is relatively invisible to teammates. Awareness systems, which provide real-time visual feedback about team members’ behavior, may serve as an effective intervention tool for mitigating various sources of process-los...
Article
Full-text available
When customers express anger, do they gain greater returns, as suggested by the proverb “the squeaky wheel gets the grease”? If so, does the intensity of the squeak matter? In four studies we explore employee compensation responses to customers who express relatively high- versus low-intensity anger in service-failure settings. The studies demonstr...
Article
Despite geographical distance and diversity in English language proficiency, perceiving proximity to other members is vital for the performance of global virtual teams. Using a sample of 45 global MBA student teams, our model examines how media choice and language-based differences are related to perceived proximity and performance in these teams....
Article
Full-text available
Purpose Using social categorization perspective, the purpose of this paper is to explore the effect of global identity, perceived proximity, and team interdependence on relational conflict in multicultural distributed teams. Design/methodology/approach Participants were 317 MBA students in 83 multicultural distributed project teams. Structural equ...
Article
First impressions are heavily influenced by emotional expressions such as smiles. In face-to-face contact, smiling individuals are perceived as warmer and as more competent than nonsmiling individuals. In computer-mediated communication, which is primarily text-based, the “smiley” (☺) constitutes the digital representation of a smile. But is a smil...
Conference Paper
Full-text available
Multicultural globally-dispersed virtual teams have become an integral part of the global workforce, however to work effectively they need to overcome many challenges. In this study we integrate two lines of research and suggest that teams’ effective performance depends on interaction between two factors – psychological safety and collective intell...
Article
Full-text available
This symposium showcases new research concerning the complexity and nuance of communication in modern global organizations. The power of words in cross-cultural work collaborations is questioned and examined empirically from four angles. First, it is argued that a shared understanding of the meaning of words in global collaborations may only follow...
Conference Paper
This presenter symposium brings together new and innovative thinking on the phenomenon of multicultural teams, both collocated and globally distributed. This will be a fast-paced session, in which five sets of new ideas on the subject will be presented. The featured studies explore the dynamics and outcomes of multicultural teams with a variety of...
Conference Paper
Full-text available
It is a known fact that anger and aggression vary in intensity (Geddes & Callister, 2007; Van Kleef & Cote, 2007; Rippon, 2000). Yet, the consequences of anger intensity, both for the person feeling the emotion and for those who encounter it are still vague. Furthermore, the factors influencing variations in the intensity of anger and aggression ex...

Network

Cited By

Projects

Projects (5)
Project
We aim to uncover the role of different para-lingual cues in establishing interpersonal relations, social cognition and work-related outcomes. Para-lingual cues include emoticons, smileys, emojies, multiple punctuation, such as question and exclamation marks, etc.