Eija Kaasinen

Eija Kaasinen
VTT Technical Research Centre of Finland | vtt

Dr.Tech

About

90
Publications
27,437
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2,029
Citations
Citations since 2017
24 Research Items
812 Citations
2017201820192020202120222023050100150
2017201820192020202120222023050100150
2017201820192020202120222023050100150
2017201820192020202120222023050100150

Publications

Publications (90)
Chapter
Industry 4.0 is changing factory floor work towards knowledge work and novel digital tools provide new opportunities for factory operators, as illustrated in Operator 4.0 visions. We have studied worker expectations towards the change in large-scale surveys with factory floor workers in Finland. Based on the results of the surveys, Operator 4.0 lit...
Chapter
Digitalization is increasing in the construction industry. However, there are still challenges that may delay its progress, such as the heterogeneity in construction sites, complexity in its environment and the uniqueness of each construction project. To smoothen this progress, it is important to apply human-centric approaches when designing digita...
Article
Full-text available
Smart machine companions such as artificial intelligence (AI) assistants and collaborative robots are rapidly populating the factory floor. Future factory floor workers will work in teams that include both human co-workers and smart machine actors. The visions of Industry 5.0 describe sustainable, resilient, and human-centered future factories that...
Article
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Buildings shape cities as those cities grow from and nurture people living and working within the built environment. Thus, the conceptualization of smart building should be brought closer to the smart city initiatives that particularly target ensuring and enhancing the sustainability and quality of urban life. In this paper, we propose that a smart...
Article
Full-text available
The work on the factory floor is gradually changing to resemble knowledge work due to highly automated manufacturing machines. In the increasingly automated work environment, the machine operator’s task is to keep the production running and to solve possible problems quickly. This work is expected to become more autonomous, which raises the importa...
Chapter
Tenant experience in a smart business building is shaped both by the technical solutions available in the building and by human stakeholders at different touch points in the building context. We have been applying design-thinking approach to study what kinds of experiences should smart business buildings provide to the users, especially to the tena...
Chapter
Full-text available
With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing...
Book
Full-text available
The ACE Factories White Paper on 'Human-centred factories from theory to industrial practice. Lessons learned and recommendations' http://ace-factories.eu/wp-content/uploads/ACE-Factories-White-Paper.pdf
Chapter
Industry 4.0 factories require smart and skilled operators – Operators 4.0. We evaluated three Operator 4.0 solutions that aim to empower and engage workers, so that workers can understand and develop their own competences and they can take an active role in developing the manufacturing environment. 118 shop stewards from different factories assess...
Chapter
Industry is undergoing a digital transition that will change the design and setup of human-machine systems. One part of this change is increasing possibilities of workers to influence their work. In this paper, we present four components of the Factory2Fit project that contribute to this change by engaging workers: (1) knowledge sharing and collabo...
Chapter
Full-text available
Future factory work is developing towards knowledge work, making it more demanding but also more enriched and flexible. The change described as Operator 4.0 has high potential to increase work well-being but it will require careful design of future factory tools and work practices focusing on the worker point of view. We introduce a design and eval...
Article
Full-text available
Industry 4.0 has potential for qualitative enrichment of factory work: a more interesting working environment, greater autonomy and opportunities for self-development. A central element of Industry 4.0 is human-centricity, described as development towards Operator 4.0. Our Operator 4.0 vision includes smart factories of the future that are perfectl...
Conference Paper
Industry is undergoing a digital transition that will change the design and setup of human-machine systems. One part of this change is increasing possibilities of workers to influence their work. In this paper, we present four components of the Factory2Fit project that contribute to this change by engaging workers: (1) knowledge sharing and collabo...
Conference Paper
Full-text available
Following the Quantified Self trend, everyday self-tracking practices have become common. Still, self-monitoring of people at work is a rather new research topic. Self-tracking of employees' activities, mental state and emotions enables data-based feedback, which could improve the employees' awareness of issues influencing their well-being and perf...
Conference Paper
Augmented reality (AR) technologies start to be mature enough to be used in industrial work settings. However, human factors and ergonomics (HFE) and safety issues have not been considered thoroughly yet. The purpose of this study was to identify what kind of postures users adopt when using a tablet based AR system during a maintenance task. In add...
Conference Paper
Full-text available
Factory work is changing towards knowledge work, demanding problem-solving skills and managing complexity. Providing factory workers the possibility to receive meaningful self-tracking feedback at work, could empower them to cope better with the increasing complexity of their work. We apply the Quantified Self approach to factory work by introducin...
Article
With the fourth industrial revolution, Industry 4.0, many work tasks are becoming knowledge intensive. At the forefront of the change are workers that are already mobile, working in the field with customers. We describe the human-centred design process that resulted in the Mobile Service Technician 4.0 concept. The concept illustrates how industria...
Chapter
This chapter sheds light on the dynamics of innovation activity and its prerequisites for industry-research collaboration practice. It focuses on a particular intentional attempt to change the prerequisites of innovations. This new kind of research programme aimed to improve the competitiveness of the Finnish metals and engineering industry through...
Conference Paper
There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated ex...
Conference Paper
In industrial service business, maintenance processes can be challenging due to their complexity and knowledge intensiveness. The goal of this study was to evaluate the user experience and user acceptance of an augmented reality (AR) based, knowledge-sharing system, in industrial maintenance. An augmented reality system was evaluated in a focus gro...
Conference Paper
The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases abou...
Chapter
Full-text available
The book is available at: https://teknologiainfo.net/sites/teknologiainfo.net/files/download/DIMECC_S-STEP_final_report_ebook.pdf
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This article introduces user experience research that has been carried out by evaluating a video-illustrated science fiction prototype with process control workers. Essentially, the prototype 'A remote operator's day in a future control center in 2025' was aimed at discovering opportunities for new interaction methods and ambient intelligence for t...
Conference Paper
Industrial maintenance is an increasingly complex and knowledge intensive field. Although new technologies in maintenance have been studied extensively, their usage is still lacking in the industry. We have studied knowledge-sharing solutions using augmented reality (AR) and wearable technologies in actual industry cases to find out if maintenance...
Conference Paper
This paper introduces video-illustrated science fiction prototype 'Remote operator's day in a future control center in 2025' that aimed at discovering opportunities for new interaction methods and smart automation for the future process control work. The theoretical objective was to carry out experience design research in an industrial work context...
Conference Paper
Full-text available
Advanced human augmentation provides a human-centred perspective on technology design. It builds upon earlier technological concepts such as ubiquitous computing, wearable computing, augmented-virtual-and mixed realities, autonomous systems and ambient intelligence. This tutorial contemplates advanced human augmentation in the industrial work conte...
Conference Paper
The study is focused on business-to-business services, characterized by many different touchpoints and complex networks of actors. Following a phenomenological and an outcome-based approach, seven customer represen¬tatives were interviewed about their service experiences regarding the same single supplier company. The results suggest that the diver...
Chapter
Full-text available
The paper proposes a design approach intended for generation of radical design concepts for professional activity. This approach encompasses analysis of domain-specific work activity, user experience goal-setting, and work-domain and technology-trend foresight. The intention with the approach is that the concept solutions reflect the existing means...
Conference Paper
Traditionally, user experience research has focused on consumer products, and there is little research on the role of experience design in business-to-business industry. This paper shortly reports the lessons learned on introducing experience design to Finnish metals and engineering industry during a 5-year research programme. It proved important t...
Conference Paper
When starting an experience design process, designers should first determine the experience to aim for. In the fuzzy front end of the experience design process, there are often several alternative sources for gaining insight and inspiration in defining this experience. In this paper, we describe our findings from two surveys about experience goal s...
Article
Purpose – This paper aims to present an overview of the various ethical, societal and critical issues that micro- and nanotechnology-based small, energy self-sufficient sensor systems raise in different selected application fields. An ethical approach on the development of these technologies was taken in a very large international, multitechnologic...
Article
The key prerequisite for experience-driven design is to define what experience to design for. User experience (UX) goals concretise the intended experience. Based on our own case studies from industrial environments and a literature study, we propose five different approaches to acquiring insight and inspiration for UX goal setting: Brand, Theory,...
Conference Paper
Full-text available
This paper presents the premises of the InnoLeap concept design approach. InnoLeap is a collection of design principles that facilitate the creation of radical concept design ideas for industrial work activity. The approach is based on already existing methods applied in design, including user studies, trend analyses, and co-design, but with some d...
Article
The basic idea behind Experience Design approach is that before ideating the solution, you define what experience to design for. This is a critical point in a design process, because the experience goal needs to be appropriate for the target context of use, in line with the brand experience, and meaningful to truly engage users. In the early phases...
Conference Paper
This paper proposes a design approach for generating radical design concepts for professional activity. The approach includes analysis of domain-specific work activity, user-experience goals setting as well as work domain and technology trend foresight. The intention of the approach is that the concept solutions reflect the existing means and profe...
Article
Workshops Proceedings of the 5th International Conference on Intelligent Environments. Schneider, Michael, Kröner, Alexander, Alvarado, Julio C. Encinas, Garcia Higuera, Andres, Augusto, Juan C., Cook, Diane J., Ikonen, Veikko, Cech, Pavel, Mikulecky, Peter, Kameas, Achilles & Callaghan, Vic (eds), v - vii We are witnessing an historic technologica...
Conference Paper
Smartphones are a promising channel for health promotion interventions. Mobile applications can track behaviour and provide real-time guidance and support. Research on mobile interventions has mainly focused on physical health and disease management, whereas promotion of mental well-being has received less attention. This paper presents results of...
Article
Full-text available
Our everyday environments are gradually becoming intelligent, facilitated both by technological development and user activities. Although large-scale intelligent environments are still rare in actual everyday use, they have been studied for quite a long time, and several user studies have been carried out. In this paper, we present a user-centric v...
Conference Paper
Personal well-being is influenced by small daily decisions such as what or when to eat or whether to go jogging. The health consequences of these decisions accumulate over time. Mobile applications can be designed to support people in everyday decisions and thus help to improve well-being real-time. In this paper we propose a framework to study the...
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Full-text available
USINACTS is an ACTS (Advanced Communications Technologies and Services, an EC-supported research program) project, within the horizontal domain (ie a support project), and whose main objective is to improve the usability approach of ACTS usage trials, and to promote the best practice in usability. Within this general objective, there is a more part...
Article
Mobile access to the Internet with handheld devices has been technically possible for quite a while and consumers are aware of the services but not so ready to use them. A central reason for the low usage is that user experience of the mobile internet is not yet sufficiently good. This paper analyses the mobile internet from the end-user perspectiv...
Conference Paper
The role of users in design is changing from one of passive research subjects to one of active co-designers. Users are the best experts of their everyday life experiences, making them great potential sources of innovation. User-driven innovation requires methods by which user ideas can be captured and worked on further with designers. In this paper...
Article
Personal mobile devices are increasingly being used as platforms for interactive services. Ease of use is important, but the services should also provide clear value to the user and they should be trustworthy and easy to adopt. These user acceptance factors form the core of the Technology Acceptance Model for Mobile Services introduced in this arti...
Chapter
Personal mobile devices are increasingly being used as platforms for interactive services. Ease of use is important, but the services should also provide clear value to the user and they should be trustworthy and easy to adopt. These user acceptance factors form the core of the Technology Acceptance Model for Mobile Services introduced in this chap...
Chapter
Mobile access to the Internet with handheld devices has been technically possible for quite a while and consumers are aware of the services but not so ready to use them. A central reason for the low usage is that user experience of the mobile Internet is not yet sufficiently good. This paper analyses the mobile Internet from the end-user perspectiv...
Article
Mobile Web 2.0. Developing and Delivering Services to Mobile Devices. Syed A . Ahson and Mohammad Ilyas (eds), 491 - 517 In this chapter we present a mobile phone platform that supports healthcare applications. The mobile platform facilitates wireless reading of small sensors embedded in everyday objects and turns the mobile phone into a gateway to...
Article
Multimedia Systems Vol.16 Nr.1, 57 - 74 Ubimedia is a concept where media files are embedded in everyday objects and the environment. We propose an approach where the user can read and write these files with his/her personal mobile phone simply by touching the physical objects. This facilitates easy access and storage of, e.g. video and audio files...
Chapter
Full-text available
Once upon a time… Stories used to be the only way to pass a message. The story teller would take his audience through the events by mere oration. Here and there he would hesitate, whisper, or gesticulate to emphasise his story or induce the right emotions in his audience. No doubt troubadourswere loved, they both brought news of the world as well a...
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Full-text available
VTT Tiedotteita - Research Notes 2552 The importance of user orientation in innovation activities is nowadays emphasized not only in business life but also in political and societal discussions. In today's competed and changing market situations, one promising way to support market success are innovations originating from the needs of the customers...
Article
Mobile access to the Internet with handheld devices has been technically possible for quite a while and consumers are aware of the services but not so ready to use them. A central reason for the low usage is that user experience of the mobile Internet is not yet sufficiently good. This paper analyses the mobile Internet from the end-user perspectiv...
Article
Full-text available
Ambient Intelligence provides the potential for vast and varied applications, bringing with it both promise and peril. The development of Ambient Intelligence applications poses a number of ethical and legal concerns. Mobile devices are increasingly evolving into tools to orientate in and interact with the environment, thus introducing a user-centr...
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Purpose – This paper aims to clarify the value creation dynamics of mobile business services by exploring the linkage between customer productivity (i.e. productivity of an organisation using a service) and usability of a mobile business service. Usability as a driver of customer productivity in mobile business services 2 Design/methodology/approac...
Chapter
One way to define mobility is by saying that it is about going from place A to place B. It also means being away from somewhere, such as home. ese are, however, simplified pictures of mobility. People have different motivations for moving around, and while on the move they also may stop and seek a quiet spot in which to do their activities. Locatio...
Article
This paper discusses human-centred design of technical infrastructures of smart environments. Smart environments make our everyday environments computerized by embedding information and communication technology in them. The design of smart environments includes to a great extent design of technical infrastructures that facilitate interaction within...
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Full-text available
MobileHCI09 - The 11th International Conference on Human-Computer Interaction with Mobile Devices and Services. Bonn, Germany, 15 - 18 Sept. 2009 Nr.art. no 34 Mobile digital television technology facilitates broadcast TV on a mobile phone as well as interactive add-on services provided on top of the selected TV channel. In this paper we describe t...
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Workshops Proceedings of the 5th International Conference on Intelligent Environments, 261 - 268 Ambient Intelligence applications based on information and communication technology embedded in our environment and everyday objects raise several ethical issues. Even if ethical principles tend to be easily acceptable they are not so easy to concretize...
Article
Mindtrek - Proceedings of the 12th international conference on Entertainment and media in the ubiquitous era. Tampere, FI, 7 - 9 Oct. 2008, 85 - 89 Ubimedia is a concept where media files can be embedded in everyday objects and the environment. The user can access those files with his/her personal mobile phone simply by touching the physical object...
Conference Paper
Mobile devices are increasingly evolving into tools to orientate in and interact with the environment, thus introducing a user-centric approach to ambient intelligence. The MINAmI project aims at creating core technologies for these kinds of ambient intelligence services. In this paper we assess five scenarios that demonstrate forthcoming MINAml-ba...
Conference Paper
Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can imp...
Conference Paper
Mobile access to the Internet is increasing but still dominated by early adopters. To attract more users, user experience of mobile Internet needs to be improved. This requires understanding better mobile users and usage contexts to identify the kinds of services that users will be ready to use. In addition to increasing the attractiveness of servi...
Conference Paper
Mobile-centric ambient intelligence refers to systems, where personal mobile device is used to access ambient information and services. In this paper, we present three scenarios describing how independent living of elderly can be supported with mobile-centric ambient intelligence services. The scenarios have been prepared in the MINAmI project, whi...
Article
Full-text available
This paper tackles on ethical issues that are relevant when designing new technological service systems for the assisted living. In this paper we present our preliminary ethical guidelines that are built on six ethical principles that are selected based on the ethical assessment of MINAmI scenarios. The aim of ethical assessment is to conclude conc...
Conference Paper
In this paper scenario-based design approach for development of Ambient Intelligence (AmI) is described. Design of any concept is based on communication between different stakeholders. Furthermore design of these concepts should be grounded heavily to the real user needs. Scenarios offer a flexible tool for these purposes and extremely well scenari...
Conference Paper
Full-text available
System level solutions affect many properties of ubiquitous applications and thus also user experience. That is why user point of view should guide the design of mobile architectures although the users will see them indirectly, via the applications. This paper describes our approach in identifying user requirements for a ubiquitous computing archit...
Article
Location-awareness provides mobile users with topical and personal contents that may increase the appeal of mobile guides in different application fields. Based on the results of seven field studies, this paper identifies factors of usability, utility and user trust that affect the user acceptance of location-aware mobile guides. The results indica...
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Full-text available
In this paper we describe use cases and user requirements for ambient intelligence applications on personal mobile devices. Wireless connections to tags and sensors provide mobile applications with different identification, measurement and context data. Mobile applications that utilise local connectivity share many common patterns. We have identifi...
Article
Mobile contexts of use vary a lot, and may even be continuously changing during use. The context is much more than location, but its other elements are still difficult to identify or measure. Location information is becoming an integral part of different mobile devices. Current mobile services can be enhanced with location-aware features, thus prov...
Article
Human-Technology Interaction is a human-centred perspective to technological innovation and development that has great relevance to the economical success of technical products and services. The aim of HTI research is to enhance the implementation of information technologies in solutions that are more functional, usable and meaningful for people. T...
Conference Paper
Discusses the obstacles that prevent digital media designers from adopting usability methods and tensions between the usability and design communities, Explores how to enhance communication between the two groups.
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Full-text available
When a three-dimensional (3D) model of a city is used for route guidance, the user can see the buildings and the landscape from a pedestrian's perspective. The 3D model can be equipped with additional information to further guide the user. This paper describes a study where a 3D city model in the form of series of pictures of the intended route was...
Article
The diversity of mobile Internet services and devices is increasing. New services will reach a growing number of users, which means that user heterogeneity will increase. Providing device adaptation and personalised services is a major challenge when moving towards a device-independent web. The WAP-UAPROF project (November 1999 - October 2001) was...
Article
The next big challenge of the Internet is mobile access. More and more information is available on the Internet and intranets and mobile users will also need access to it. Wireless Application Protocol (WAP) based devices make it possible to access Wireless Markup Language (WML) based services with mobile browsers. The first WAP compliant devices h...
Article
Fast networks enable the delivery of TV and newspaper content over an Internet connection. This enables new types of integrated publications that include features from both media. The IMU system, described in this paper, automatically integrates newspaper and TV content into a continuously updated World Wide Web-multimedia publication. An active pr...
Conference Paper
Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can imp...