Egon Lüftenegger

CAMPUS 02 University for Applied Sciences · IT & Business Informatics

Both academic research and industrial practice recognize difficulties in translating the principles of service-dominant (S-D) business logic into actionable insights for practitioners, particularly when considering S-D logic at the strategic level. To address this problem, this paper focuses on the conceptualization, formulation, and communication...

This disertiation introduces the service-dominant business design framework for designing service businesses. The framework consist on four layers: strategy, business models, service compositions and business services. These layers are implementend in four tools: the service-dominant strategy canvas, the business model radar, the business service c...

Die Rolle von Dienstleistungen nimmt aktuell in Zeiten der Digitalisierung von Produktionssystemen an Relevanz zu. In der Industrie 4.0 Forschung werden häufig intelligente Produkte, intelligente Fabriken und cyberphysikalische Systeme abgedeckt. Die Rolle von Dienstleistungen und die Art und Weise, wie wir Dienstleistungen im Kontext von Industrie...

In this paper, we present our software-supported method for analyzing the economic feasibility of business models. The method integrates the business models and business processes perspectives for analyzing how a company appropriates the financial cost and benefits. In this method, we use the Service-Dominant Business Model Radar to specify busines...

In this paper, we introduce a software-based heuristic approach for scoring the grade of digitalization for business processes modeled in BPMN: The DigiTrack tool. Our tool enables the measurement of the digitalization maturity of a business process by calculating scores for each task. This new method is shown though a case study with a simplified...

Due to the new remote working conditions driven by the consequences of the Covid-19 pandemic, we extend our previous work on sentiment-enabled business process modeling by including crowdsourcing capabilities with a web interface: SentiProMoWeb. These capabilities enable us to perform sentiment-driven business process re-design method with remote s...

In this paper we present a novel approach of empowering the design of business processes in manufacturing and broader by using sentiment analysis on collaborative comments collected during the design phase of business processes. This method involves the implicit information of sentiment hidden behind the suggestions for the process improvements. To...

SentiProMo is a novel social business process modeling tool enabled by sentiment analysis. We designed and developed SentiProMo for supporting social business processes management to enhance the business process management (BPM) lifecycle. In particular, we socially improve the BPM lifecycle in the process analysis stage by capturing and processing...

Our project started as an innovation initiative for shaping the future of an international Dutch conglomerate in the financial services industry. This endeavor took the shape of a collaboration between academics and practitioners that evolved from unique goals for industry as fast results and real scientific results towards a collaborative approach...

SentiProMo is a novel social business process modeling tool enabled by sentiment analysis. We designed and developed SentiProMo for supporting social business processes management to enhance the business process management (BPM) lifecycle. In particular, we socially improve the BPM lifecycle in the process analysis stage by capturing and processing...

Industry 4.0 is changing companies’ business by introducing new manufacturing techniques. Personalization is one key goal of Industry 4.0 that is transforming companies’ business models by bringing the customer’s preference in the production process. Companies require to adapt their business model to these disrupting manufacturing approach. In this...

Abstract. Industry 4.0 is changing companies’ business by introducing new manufacturing techniques. Personalization is one key goal of In- dustry 4.0 that is transforming companies’ business models by bringing the customer’s preference in the production process. Companies require to adapt their business model to these disrupting manufacturing ap- p...

Industry 4.0 is changing companies’ business by introducing new manufacturing techniques. Personalization is one key goal of Industry 4.0 that is transforming companies’ business models by bringing the customer’s preference in the production process. Companies require to adapt their business model to these disrupting manufacturing approach. In this...

In this research contribution we have introduced a management tool for tracking key performance indicators (KPIs) in production processes. This tool can be used by executives or persons responsible for process management of a Smart Factory in a strategic manner, for defining performance targets by using Smart Production dimensions. The presented ma...

E-learning is considered a leading application of digital technologies in educational systems. The aim of the paper is to explore the utilization and impact of digital technologies on an e-learning platform. For this purpose, research was conducted at the Moodle learning management system. Data from the e-learning platform were empirically evaluate...

Das Business Model Radar ist ein Management-Tool zur Entwicklung netzwerkorientierter Geschäftsmodelle, in dem wir die Zusammenarbeit zwischen verschiedenen Geschäftspartnern in Bezug auf Wertversprechen, Ko-Kreationsaktivitäten, Kosten und Nutzen darstellen können.

Smart Data Service Engineering : Werkzeuge zur Konzeption und Evaluierung von Smart Services mit „Service-Dominant Business Model Financial Validation: Cost-Benefit Analysis with Business Processes and Service- Dominant Business Models"

In this paper, we present our software-supported method for analyzing the economic feasibility of business models. The method integrates the business models and business processes perspectives for analyzing how a company appropriates the financial cost and benefits. In this method, we use the Service-Dominant Business Model Radar to specify busines...

In this paper, we present our software-supported method for analyzing the economic feasibility of business models. The method integrates the business models and business processes perspectives for analyzing how a company appropriates the financial cost and benefits. In this method, we use the Service-Dominant Business Model Radar to specify busines...

Die Industrie 4.0 ersucht die Hersteller um eine vierte Industrielle Revolution, die durch das Internet der Dinge in den industriellen Umgebungen angetrieben wird. Diese Revolution zielt darauf ab, die physischen und digitalen Welten in die Fertigungsindustrie zu integrieren und ermöglicht so die Kommunikation zwischen Objekten und ihrer Umgebung a...

In this paper, we present a management tool for tracking KPIs in business processes. This tool can be used by executives from a Smart Factory in a strategic manner for defining performance targets by using Smart Production dimensions. The tool uses a standard BPMN 1 that suits the operational-driven scenarios of Smart Production. The management too...

Existing approaches on business model tools are constrained by the goods dominant way of doing business. Nowadays, the shift from goods based ap- proaches towards a service dominant strategy requires novel business model tools specially focused for service business. In this report we present the ser- vice dominant business model: a business model c...

Nowadays product-oriented companies are facing the need to focus on the service rather than the product alone. By following a Service-Dominant Strategy, we need to focus on the ecosystem embodying the collaboration to provide such a service. This collaborative perspective on value creation and value sharing is the foundation for designing new busin...

Service orientation, customer focus and collaboration between firms are profoundly changing the way of doing business. Marketing scholars are the first academics to conceptualize these changes under a new mindset, known as the Service Dominant Logic. However, management constructs are needed to apply this mindset to the business environment. Theref...

First description of the Service-Dominant Business Framework

Service orientation, customer focus and collaboration between firms are changing the way of doing business. Marketing scholars are the first aca- demics to conceptualize these changes under a new mindset, known as the service dominant logic. We observe a direct relationship between the service dominant logic and cross-organizational information sys...

introduction for Thesis idea on Service-Dominant Business Framework

Introduction to Service Strategy and Service-Dominant Strategies

The CoProFind project was initiated by TU/e and De Lage Landen to investigate new business models and their technological support for dynamic and complex financial services

Emerging innovation-driven business models are changing the financial ser- vices landscape. Most companies are using innovation to sustain their business models. However, new entrants into the financial services market innovate in a way that disrupts the industry. Typically, directions for innovation initiatives in financial services are absent. In...

Coprofind research project on business model innovation

In this report, we present a dimensional framework to analyze and designbusiness innovation directions. Strategists can use this framework to analyzetheir business and set business innovation directions. Entrepreneurs can usethe business innovation directions to start the development of new businessmodels. We contribute to the business model innova...