Dwi Suhartanto

• Professor at Politeknik Negeri Bandung

Purpose This study aims to examine the factors influencing the switching intentions towards e-motorcycles among young Muslim female consumers. The research integrates the theory of planned behaviour (TPB), prospect theory and environmental concern theory, with an additional focus on religious compatibility to enhance the accuracy of predictions. D...

This study explores the formation of tourist loyalty among visitors to predominantly Muslim destinations by integrating the Quality-Value-Satisfaction-Loyalty (QVSL) chain model with the concepts of religiosity and sense of community. Data were gathered from 442 inbound Muslim tourists visiting various destinations in Indonesia. Using Partial Least...

Literature indicates that environmental performance has received special attention due to the increasing awareness of business managers on its positive impacts on the economy, society and environment. However, few studies have been conducted to examine the drivers of green innovation i.e. green human resource management, environmental strategy, env...

Purpose This study aims to explore the role of the sense of community in shaping Muslim tourists’ experiences in both Islamic and non-Islamic destinations, using the experience quality-intention framework. Design/methodology/approach Data was collected from 420 Muslim tourists visiting Islamic destinations and 371 visiting non-Islamic destinations...

Environmental conditions are becoming increasingly critical due to the high volume of waste, with households contributing 61% of the total. The complexity of the waste issue poses significant challenges to achieving the Sustainable Development Goals (SDGs). This study intends to predict household waste-related behavior by proposing a novel approach...

The massive consumption of conventional recyclable products causes environmental pollution, so it is very important to raise public awareness about the use of green plastics. This study assessed a comprehensive understanding of the behavioural intention model of green plastic products from the perspective of the new generation. This study uses data...

Purpose This study explores tourist loyalty as a key for marketing Muslim destinations by integrating experience quality, innovation, smart technology and environmental concerns as determinants. Design/methodology/approach A quantitative research approach was applied by gathering data from 442 inbound Muslim tourists who visited various tourist de...

Enhancing the emphasis on incorporating sustainable practices reinforces a linear transition towards a circular economy by organizations. Nevertheless, although studies on circular economy demonstrate an increasing trend, the drivers that support circular economy practices towards sustainable business performance in the Small and Medium-Sized Enter...

Purpose This paper aims to assess the sense-of-community role in affecting young Muslim loyalty towards Muslim-majority tourism destinations. Specifically, this research assesses the sense of community dimension in the halal tourism context and evaluates its effects on destination satisfaction, image and loyalty. Design/methodology/approach This r...

Purpose This study aims to evaluate the loyalty formation model on e-grocery service incorporating food quality, e-grocery quality and relationship quality as determinants of loyalty. Design/methodology/approach The quantitative approach was used by using 353 data from young Indonesian customers with purchasing experience of local food through e-g...

Halal tourism has increased and become a key tourism industry following the COVID-19 pandemic. Although this industry suffered greatly during the pandemic, it has made a promising return after the outbreak ended. Understanding how to sustain the tourism business in this recovering industry is critical. This study attempts to build a model of a sust...

Purpose The purpose of this study is to apprise mobile loyalty to halal food purchasing, including food quality, mobile quality, perceived value and satisfaction as its causes, and analyze the halal trust and health risk moderating role on the connections between mobile loyalty and its determinants. Design/methodology/approach A total of 307 respo...

Purpose – This research aims to observe the attitudes and behavioural intentions of young tourists in relation to their experiences of consuming PBF, including value consumption, concern for the environment and perceived cost as influencing factors. Methodology/Design/Approach – Considering that it is almost impossible to determine the sample frame...

With the trend of developing slow tourism in the global tourism industry, this study aims to examine the role of memory impressions in slow tourism. Building upon the theoretical support of authenticity, this study proposes an authenticity-driven model for memory impressions in slow tourism. Data was collected from 303 foreign tourists who have bee...

One in five hospitality employees suffers from work-related mental health issues. Thus, promoting mental health literacy could better manage employees’ mental health. This study aims to explore mental health literacy among hotel employees. Ten hotel employees from four- and five-star hotels in Malaysia were interviewed and thematic analysis was con...

Financial distress (kesulitan keuangan), karena dampaknya yang besar, selalu memicu minat ilmuwan untuk menelitinya. Data OJK (Otoritas Jasa Keuangan) menunjukan bahwa generasi milenial menjadi kontributor terbanyak sebagai pihak yang berhutang, tentunya ini menjadi tantangan agar mereka mampu mengelola keuangan dengan baik dan terhindar dari perso...

This research investigates the factors affecting the internet giving behaviour among young graduates in Malaysia. The Theory of Planned Behaviour (TPB) was employed as a baseline theory to examine the effects of altruism, attitude, subjective norm, and perceived behavioural control. The analysis was based on 230 respondents surveyed and the results...

Purpose The present study aims to examine the relationship between green economic incentives (GEIs) and environmental commitment (EC) as drivers of the circular economy (CE) practices in small and medium enterprises (SMEs). Design/methodology/approach A cross-sectional study of 594 assistant managers and SME managers was used while data were analy...

A phenomenon the low number of customers using Islamic banking compared to conventional banking in Indonesia, where the majority of the population is a Muslim. Then, potential islamic bank customer groups are students or people with an age range between 18 to 24 years, which is the potential of West Java Province as the largest population of Z gene...

Purpose – This research aimed to evaluate information sharing as a moderating component and examine supply chain performance, including collaboration, capabilities, and innovation. Particularly in the SME sector, since the significance of collaboration and opportunity in supply chains as an SCM trigger is still underdeveloped. Research methodology...

Literature indicates that local food has enjoyed a surge in popularity partly due to increasing consumer awareness of its positive impact on both the economy and the environment of rural communities. However, little research has been dedicated to examining customer purchasing of local food in an e-commerce context. The objective of this research is...

Purpose Environmental pollution due to the enormous usage of conventional plastic products has alerted consumers to change their attitude towards green plastic products. This study aims to examine the effects of environmental concern, knowledge of the environment and religiosity on young Muslim consumers’ attitude towards green plastic products in...

Purpose This study aims to scrutinize the halal trust model by integrating the quality and valence theory in the mobile food purchasing service during the COVID-19 outbreak. Design/methodology/approach This research uses data from 368 Muslim customers collected via an online survey from Bandung, West Java, Indonesia. This study uses partial least...

Environmental degradation and the rising popularity of healthy, sustainable diets have increased public awareness of the importance of plant-based food (PBF). This creates opportunities for unique business development, and comprehending strategies to strengthen consumers' favorable green attitude and behavior is crucial. Youngsters embrace this shi...

This study explores tourist experience, satisfaction, and behavioral intention in the COVID-19 outbreak with technology, innovation, and health risk as the antecedents within the creative tourism industry. This study used data from 455 respondents (tourists) from various tourism destinations in the greater Bandung, Indonesia. Employing Partial Leas...

Although social capital and collaborative knowledge creation were considered essential drivers in maintaining competitive advantage, empirical evidence on the impact of collaborative knowledge creation on organizational agility remained limited. Therefore, this study examined the relationship between social capital and collaborative knowledge creat...

This study is based on the means-end chain theory and adopts the laddering interview method to understand the customer’s perceived value of glamping. The means-end chain theory links attributes, consequences, and values, which can help uncover interviewees’ honest opinions and ultimate values they sought in glamping. A total of 40 individuals who h...

This study is aimed at explaining the factors determining consumer acceptance of online Islamic fixed deposit accounts. Besides, the mediating role of attitude is also examined. Considering the Technology Acceptance Model (TAM), this study evaluates the impacts of perceived usefulness, perceived ease of use along with attitude on consumer acceptanc...

This study evaluates young customer trust toward online food service (OFS) during the COVID-19 pandemic through the combined lenses of valence theory and the quality-based behavioral model. Data from 404 respondents were gathered from young customers in Indonesia using an online survey. The results from the data analysis process, employing partial...

This study integrates three attitudinal drivers of green consumption attitudes, namely environmental responsibility, cultural responsibility, and religious responsibility. The data was gathered through a questionnaire distributed to 565 respondents of 3 different faiths; Muslims, Christians, and Hindus, who are reportedly consumers of green plastic...

Purpose In spite of the increasing number of Islamic banks offering Islamic investment products, there is, as yet, little academic research on this topic and the consumer acceptance of the products is not yet understood fully. To help in bridging this gap, this study aims to assess the determinants of choice behaviour of Islamic investment products...

The adoption of green innovation is urgent for small- and medium-sized enterprises (SMEs) in the food processing industry to reduce pollution, because the large number of food processing SMEs will contribute more to environmental waste. Nevertheless, SMEs face additional obstacles in adopting innovation compared with large enterprises. This study a...

Purpose The purpose of this study is to analyze the factors affecting consumer`s intention to buy food supplements during COVID-19 pandemic using the expanding theory of planned behavior model. The variables of perceived information quality, trust and anxiety are integrated in the model of this study. Design/methodology/approach A total of 553 val...

Business sustainability has become obligatory in small and medium enterprises (SMEs). To remain competitive and survive in the market, sustainable innovation is the key. However, SMEs, especially in food processing in emerging markets, still lack resources to become more innovative. The objective of the article is to analyze factors affecting susta...

Relatively, maqasid al-Shariah is a missing dimension element in the available tawarruq personal financing, resulting in a convergence of this facility and its traditional counterpart. This work examines the consumer preference of tawarruq personal financing using the maqasid-based consumer preference index (MCPi). Drawing upon the MCPi, the presen...

This research explores the holistic experience in halal tourism and its consequence on tourist satisfactions and tourist intentions. The data for this study were obtained from 479 Muslim tourists in Indonesia. Exploratory factor analysis test identifies five dimensions of holistic halal tourist experiences, which can be classified into halal experi...

This study aims to analyze the effect of satisfaction on hotel services such as service product satisfaction, service delivery satisfaction, and service environment satisfaction on loyalty. The sample in this study are 210 respondents who visited the hotel in the past month. The analysis technique used is the Structural Equation Model with Partial...

This study examines tourist loyalty toward tourism destinations during the COVID-19 pandemic, involving experience and satisfaction with virtual reality (VR) as determinants. The data, collected using an online survey, are from 300 tourists who have experience visiting a tourism destination via VR. Exploratory factor analysis on the dimensionality...

Purpose This study aims to examine the role of social media influencers (SMI) in millennial behavioural intentions towards Islamic banks, from the perspective of both bank clients and non-clients. Design/methodology/approach Of the 484 Indonesian millennials in the sample, 278 were clients and 206 non-clients of Islamic banks. Factor analysis was...

UKM Serba Singkong Cirendeu (UKM SSC) yang terletak di Kampung Adat Cirendeu (KAC) secara aktif memproduksi dan menjual produk olahan singkong kepada para wisatawan yang berkunjung ke KAC. Saat ini, UKM SSC masih sangat mengandalkan penjualan offline dan promosi word of mouth untuk memasarkan produknya. Namun, cara ini dianggap kurang sesuai dengan...

Purpose This study aims to examine factors driving millennial loyalty towards artificial intelligence (AI)-enabled mobile banking services in Islamic banks. Design/methodology/approach This research collected the data from 204 millennial customers of Islamic banks in Aceh, Indonesia. Partial least square (PLS) was used to evaluate the effect of se...

This study seeks the answer to the proposed questions of past Halal tourism studies, namely how does loyalty form for Millennial Muslim tourists when they visit domestic or international destinations. The data for this study were collected from 432 Indonesian Muslim Millennials. Using partial least squares structural equation modelling, this resear...

This study examines visitor loyalty towards cultural creative attractions, comprising three determinants: visitor satisfaction, perceived value, and experience of quality, and expands on this accepted approach to include the impact of the cultural values’ dimensions of collectivism and indulgence. The target sample included participants from cultur...

The growth of the organic food market attracts more and more attention from researchers and agribusiness entrepreneurs. This paper identifies the role of personal, social, cultural and psychological factors as driving forces for the intention to purchase organic food by middle income class consumers. Data was collected from 527 respondents. A Struc...

Small food businesses have difficulty accessing banks for financing. The growth of the sharing economy through financial technology (FinTech) makes it possible for small enterprises to receive access for credit. However, not all small business owners want to receive financing from FinTech companies. This study aims to analyze factors affecting FinT...

This study evaluates the impact of pre-purchase trust and health risk on young customer experience and satisfaction with online food purchasing during the COVID-19 pandemic, by integrating the valence theoretical framework and quality-based behavioral model. Using an online survey, data were gathered from 444 customers in the Indonesian region of B...

Purpose This study aims to assess young customers’ repurchasing intentions toward green plastic products by incorporating green trust model into green purchase intention model. It also evaluates the role of gender moderation in the green repurchase intention formation model. Design/methodology/approach A total of 314 young consumers of green plast...

This study examines the factors that influence the attitudes and perceptions of the young customers towards the use of mobile banking services and AI-enabled mobile banking services. The research questionnaire was distributed using Google Form to customers using Islamic banking mobile banking services in Indonesia with a total sample of 204 yo...

Despite the dramatic increase in the online food business, empirical studies on behavioral intentions across different purchase levels have been overlooked. This study is intended to assess behavioral intention towards online food purchasing including e-service quality, food quality, perceived value, and customer satisfaction across three different...

Although tourist loyalty has been reported to be crucial in Halal tourism, there are few studies examining Halal tourist loyalty. This study assesses how tourist loyalty is determined by Halal experience, experience quality, perceived value, and satisfaction. For this purpose, a survey was drawn from literature, designed to examine the hypotheses p...

This research is conducted to investigate the factors that influence the attitudes and perceptions of digital natives in using mobile banking and artificial intelligence (AI)-enabled mobile banking. Partial least squares were applied to examine the differential effects of technology-based (i.e. attitudes toward AI, relative advantage, trust, sec...

Purpose This paper aims to examine loyalty formation, including service quality, perceived value, image and satisfaction as determinants, and their effect on the financial performance of Islamic banks. Design/methodology/approach Data were collected from 280 Islamic bank clients in Indonesia and bank financial performance data from bank financial...

This study evaluates the effect of both service quality and mobile application quality on passenger loyalty towards application-based motorcycle taxi (AMT) services. The data employed for this study were collected from 319 AMT service users in Bandung, Indonesia. To analyse the data, partial least squares structural equation modelling (PLS-SEM) was...

The objective of this study is to assess the role of tourist motivation and demographic factors in influencing tourist loyalty toward cultural creative attractions. This study uses self-administered questionnaires to collect the data from five cultural creative attractions in Taichung, Taiwan. Overall, 304 responses were gathered to examine the pro...

This study evaluates the link between tourists’ loyalty toward attractions and destinations in agritourism and associated influential motivation factors. Using data from 413 self-administered questionnaires from six agritourism attractions in Bandung, Indonesia, Partial Least Squares modelling was employed to assess the hypotheses developed. The re...

Purpose This paper aims to assess customer loyalty towards halal cosmetics using three integrated loyalty routes of product quality, emotional attachment and religious determinants. Design/methodology/approach The data for this study were gathered from 457 s cosmetics customers. Variance-based structural equation modelling was applied to assess th...

The online food delivery service industry has emerged as huge and prospective industry. In this competitive business environment, having and developing loyal customer are essential; yet, research to examine customer loyalty modelling in this industry is limited. This study is designed to assess the applicability of Partial Least Square Modelling to...

The Indonesian creative tourism industry is currently flouring and competitive. In this competitive industry, the industry players’ capability to predict their tourist behaviour is imperative. However, research to examine method of predicting tourist behaviour in this industry is limited. This study is designed to assess the applicability of SEM co...

Many studies encourage tourist destinations to consider dispersal and mobility as key strategic components of tourism planning and development. Essential aspects such as the visited destinations and the arrival as well as exit directions become a basis for formulating a tourism planning policy. However, research in examining this paradigm by using...

Despite the dramatic increase in online motorcycle taxis (OMTs) in many developing countries, empirical studies on passenger satisfaction toward OMTs have been overlooked. This study proposes a model of OMT passenger satisfaction where service quality and perceived value are determinants and behavioral intentions are the consequences, compared acro...

This study examines tourist experience with agritourism attractions and assesses agritourist loyalty comprising tourist experience, perceived value, satisfaction, and motivation as its determinants. A survey was conducted to collect the data from six agritourism attractions located in Bandung, Indonesia. The self-administrated questionnaires were h...

The rise of pollution due to massive use of plastic products has increased public awareness in environmental protection through the increased consumption of eco-friendly plastic products. However, as its cost of production is expensive, the consumption of eco-friendly plastic product is low. In this business environment, understanding and developin...

Purpose To investigate the determinants of Muslim Millennials’ purchasing behavior of Halal food in a Muslim-majority country under the reflective and reflexive systems. Design/methodology/approach Through 339 responds collected from the survey, this study uses 319 responds from Muslim Millennial consumers in Indonesia for further analysis. Data a...

This study examines shopper satisfaction toward an online purchasing model in small and medium restaurants (SMRs), including the quality of e-service and food, with perceived value as the determinants. For this research purpose, 392 data gathered from online restaurant shoppers in Bandung, Indonesia. This study adopts the Structural Equation Model...

The purpose of this paper is to predict the determinants of bank margins (bankspecific as well as macroeconomic condition) in Islamic banks by applying SEM-PLS. Data were collected through financial statements of 11 Islamic banks in Indonesia obtained in each website of bank, covering bank quarter observations for the period of 2013 to the second q...

The purpose of this study is to find out how to assess the hierarchical model by word of mouth on social media. The growth of the Internet and social networking sites made social media word-of-mouth (WOM) has the power to reach more people and is therefore perceived as the most efficient and effective tool for business entrepreneurs for advertising...

West Bandung Regency experiences inequality in access to electricity due to difficulties in the distribution process. One possible solution to overcome this problem is to utilize solar energy. Therefore, the purpose of this research is to determine importance of Solar House to be done with the intention of identifying the factors that influence the...

This research is conducted to investigate the factors impact Islamic bank’s consumers in adopting online internet banking. To test the hypotheses developed, this study uses the extended theory of The Unified Theory of Acceptance and Use of Technology (UTAUT) consisting of expected performance, effort expectations, social influences, facility condit...

This empirical study tries to evaluate the dimension of tourists experience gained from a creative attraction and its impact on perceived value in a creative tourism attraction context. This study used quantitative method. The data is gathered from 260 respondents using questionnaire distributed to tourists who visited creative tourism attractions...

This study examines the effect of bank age and bank performance on the profitability of Islamic banks. The dependent variable in this study is profitability, while the independent variables are bank age, and bank performance. In addition, profit distribution is treated as an intervening variable. The sampling method used was purposive sampling wher...

Purpose This paper aims to examine mobile banking adoption in Islamic banks by integrating technology adoption model (TAM) and Religiosity-Behavioural Intention Model. Design/methodology/approach This study uses a sample of 300 mobile banking customers of Islamic banks from West Java Province, Indonesia. Partial least square was applied to assess...

Purpose The purpose of this paper is to integrate the Quality–Loyalty Model and the Religiosity–Loyalty Model to assess loyalty formation toward Halal food. Design/methodology/approach Data from 320 respondents were collected in Bandung Indonesia through a survey. A partial least-square modeling was employed to evaluate the association between foo...

Purpose This paper aims to integrate and examine three loyalty routes (i.e. service quality, emotional attachment and religiosity) in developing customer loyalty towards Islamic banking. Design/methodology/approach Data were collected from 412 Islamic bank customers from Indonesia. Variance-based structural equation modelling was applied to eval...

Purpose This study aims to examine behavioural intention towards Islamic bank including three determinants: religiosity, trust and image across customers and non-customers. Design/methodology/approach This study uses 400 samples, consisting of customers and non-customers of Islamic banks collected from Bandung, Indonesia. Partial least square wa...

Denpasar city is an urban-multicultural city throughout its history when diverse ethnics settled in the city due to various interests, such as business trade, labors, politics, missionaries. Those factors have made Denpasar get more and more populous city and it affects to the utilized space in the urban city. For instance, space for offices, busin...

This study proposes and examines a behavioral intention to re-experience model consisting of experience quality, perceived value, satisfaction, and push–pull motivation factor as the determinants. For this purpose, self-administrated questionnaires were utilized to gather data from 369 participants of five creative tourism attractions in Indonesia....

This study’s objective is to examine tourist and resident experiences of creative tourist attractions through the development of an experience quality-destination model and assess the interrelationships among model factors: experience quality, perceived value, satisfaction, and destination image. The research was conducted across several creative t...

This study examines tourist loyalty in creative tourism comprising of experience quality, perceived value, satisfaction, and motivation as its antecedents and assesses the mediation role of motivation in the development of tourist loyalty. The data was collected from four creative tourism attractions in Bandung, Indonesia. Self-administrated questi...

Dubai brands itself as an international leisure and business center and home to the luxury hotel market. While hotel growth has been, and continues to be rapid, little is known about hotel employees, their demographics or how they feel about working in this industry. This article reports the findings of what is the first review of Dubai hotel human...

Aim/Purpose: To examine millennial satisfaction towards online food delivery services, including e-service quality, food quality, and perceived value as the determinants and behavioral intention as the consequence. Background: Among the generational cohorts, millennials are a demanding target group for many retailers, including restaurants. Despite...

The importance of employee leisure involvement to employee service performance has been suggested but not tested in the literature. This study closes this research gap by inspecting the direct consequence of leisure involvement on service performance and leisure involvement’s indirect effect on service performance via job satisfaction for frontline...